The Effectiveness Of Banking Service Quality

Card service: is a multi-utility banking service born on a new technology platform. Card is considered a non-cash payment method, issued by banks and financial institutions that cardholders can use to pay for goods and services, transfer money, ask questions. balance or withdraw cash and countless ...

The Role Of Customer Satisfaction In The Development Of The Bank

Thus, customer satisfaction is the customer’s perception of the quality of banking services. If customers perceive service quality at a good, very good level, customers will feel satisfied. On the contrary, if the customer’s perception of service quality is not good, on average, customers feel ...

Overview Of Saigon Commercial Joint Stock Bank After The Consolidation

Finally, for customer satisfaction studies in the banking sector, Grönross’s model of technical quality and skill quality is more reasonable (Lassar et al, 1998). However, this study does not consider the corporate image factor, so this model is not used. Oliver’s Perception-Perception model ...

Correction Of Research Models And Hypotheses

In terms of products and services, savings and term deposits are used the most by customers (94.9%), followed by payment deposits (63.7%), ATM cards (42). .3%), Ebanking service (40.6%), domestic money transfer service (26.9%), international money transfer service (12%), bill payment service ( ...

Solution Group To Improve Customer Satisfaction

In short, SCB’s products and services that are good, meet and satisfy the needs of customers will help SCB maintain the number of old customers and attract new customers from the old customers and this process continues. The show will help SCB build a solid and loyal customer base – this is an ...

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