Evaluation of customer satisfaction for service quality at Saigon Commercial Joint Stock Bank after consolidation - 16

- Evaluation of service quality of SCB :
ANOVA

  Sum of Squares DF Mean Square F Sig. Conclude
TC1S Between Groups 1.103 3 .368 .512 .674 There is no difference
  Within Groups 165.243 230 .718      
  Total 166,346 233        
TC2S Between Groups 4.143 3 1.381 1,784 .151 There is no difference
  Within Groups 177,981 230 .774      
  Total 182.124 233        
TC3S Between Groups 1,745 3 .582 .666 .573 There is no difference
  Within Groups 200,751 230 .873      
  Total 202,496 233        
TC4S Between Groups
Within Groups
1.845
170,382
3
230
.615 ,
741
.830 .479 There is no difference

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Evaluation of customer satisfaction for service quality at Saigon Commercial Joint Stock Bank after consolidation - 16

  Total 172.226 233        
TC5S Between Groups .581 3 .194 .317 .813 There is no difference
Within Groups 140,735 230 .612      
Total 141,316 233        
TC6S Between Groups 3.479 3 1,160 1.269 .286 There is no difference
Within Groups 210.132 230 .914      
Total 213.611 233        
DU7S Between Groups .792 3 .264 .400 .753 There is no difference
Within Groups 151,806 230 .660      
Total 152.598 233        
DU8S Between Groups .767 3 .256 .379 .768 There is no difference
Within Groups 155.049 230 .674      
Total 155.816 233        
DU9S Between Groups 6,677 3 2.226 3,732 .012 There is a
difference
Within Groups 137.152 230 .596      
Total 143.829 233        
DU10S Between Groups 3,919 3 1.306 2.266 .082 There is no difference
Within Groups 132,577 230 .576      
Total 136,496 233        
DU11S Between Groups 3.373 3 1.124 2.078 .104 There is no difference
Within Groups 124.444 230 .541      
Total 127.816 233        
DU12S Between Groups 1,578 3 .526 .894 .445 There is no difference
Within Groups 135.379 230 .589      
Total 136,957 233        
DU13S Between Groups 7.021 3 2,340 5.227 .002 There is a
difference
Within Groups 102.979 230 .448      
Total 110,000 won 233        
DU14S Between Groups 2,671 3 .890 1.385 .248 There is no difference
Within Groups 147.829 230 .643      
Total 150,500 233        
DU15S Between Groups 4.886 3 1.629 2.653 .049 There is a
difference
Within Groups 141,187 230 .614      
Total 146,073 233        
NL16S Between Groups 4.273 3 1.424 3.124 .027 There is a
difference
Within Groups 104,889 230 .456      
Total 109.162 233        
NL17S Between Groups 7.619 3 2.540 2.785 .042 There is a
difference
Within Groups 209.765 230 .912      
Total 217,385 233        
NL18S Between Groups 5,390 3 1,797 2.225 .086 There is no difference
Within Groups 185.708 230 .807      
Total 191.098 233        
NL19S Between Groups 1.221 3 .407 .608 .610 There is no difference
Within Groups 153.928 230 .669      
Total 155,150 233        
NL20S Between Groups 1.459 3 .486 .650 .584 There is no difference
Within Groups 172.114 230 .748      
Total 173.573 233        
NL21S Between Groups 5.216 3 1,739 2.041 .109 There is no difference
  Within Groups 195,899 230 .852      
Total 201.115 233  
DC22S Between Groups 1,862 3 .621 .653 .582 There is no difference
Within Groups 218,736 230 .951      
Total 220.598 233        
DC23S Between Groups 3.432 3 1.144 1.362 .255 There is no difference
Within Groups 193.184 230 .840      
Total 196.615 233        
DC24S Between Groups 3.387 3 1.129 1.348 .260 There is no difference
Within Groups 192.652 230 .838      
Total 196.038 233        
DC25S Between Groups 1,924 3 .641 .677 .567 There is no difference
Within Groups 217.739 230 .947      
Total 219,662 233        
DC26S Between Groups 3,255 3 1.085 1.202 .310 There is no difference
Within Groups 207,651 230 .903      
Total 210,906 233        
DC27S Between Groups 1,929 3 .643 .793 .499 There is no difference
Within Groups 186.533 230 .811      
Total 188,462 233        
PT28S Between Groups 1.217 3 .406 .421 .738 There is no difference
Within Groups 221.398 230 .963      
Total 222,615 233        
PT29S Between Groups 6.053 3 2.018 1,948 .123 There is no difference
Within Groups 238,225 230 1.036      
Total 244.278 233        
PT30S Between Groups 4.098 3 1.366 1,060 .367 There is no difference
  Within Groups 296,232 230 1.288      
  Total 300,329 233        
PT31S Between Groups 3,878 3 1.293 1.573 .197 There is no difference
  Within Groups 189,066 230 .822      
  Total 192,944 233        
PT32S Between Groups 2.511 3 .837 1.212 .306 There is no difference
  Within Groups 158.806 230 .690      
  Total 161.316 233        
PT33S Between Groups 2.496 3 .832 1.101 .349 There is no difference
  Within Groups 173,794 230 .756      
  Total 176,291 233        
PT34S Between Groups 4.130 3 1.377 1,712 .165 There is no difference
  Within Groups 184.968 230 .804      
  Total 189,098 233        

- Satisfaction about SCB's services:
ANOVA

  Sum of Squares DF Mean Square F Sig. Conclude
             
DG NEWS Between Groups
Within Groups Total
14,105
221.011
235,115
3
230
233
4,702 ,
961
4,893 .003 There is a
difference
DG DAP UNG Between Groups
Within Groups Total
18 020
365 707
383 726
3
230
233
6.007
1,590
3.778 .011 There is a
difference
DG NANG LUC Between Groups 13,006 3 4.335 5.326 .001 There is a
difference
PHUC VU  
  Within Groups 187.220 230 .814      
Total 200.226 233  
DG DONG CAM Between Groups 1.657 3 .552 .717 .543 There is no difference
Within Groups 177,287 230 .771      
Total 178,944 233        
DG PHUONG Between Groups TIEN HUU HINH 2.783 3 .928 .910 .437 There is no difference
Within Groups 234.534 230 1.020      
Total 237,316 233        
DAP UNDERSTANDING Between Groups CAU 7,430 3 2.477 2.075 .104 There is no difference
Within Groups 274.553 230 1.194      
Total 281.983 233        
UU TIEN LUA Between Groups
CHOOSE
11.221 3 3,740 5.056 .002 There is a
difference
Within Groups 170,163 230 .740      
Total 181.385 233        
CAM KET TRANSACTION Between Groups
DICH
6.404 3 2.135 3.573 .015 There is a
difference
Within Groups 137,412 230 .597      
Total 143.816 233        
GIOI THIEU Between Groups
DICH VU
6.706 3 2.235 3.611 .014 There is a
difference
Within Groups 142,392 230 .619      
Total 149,098 233        
MUC TREATMENT Between Groups MAN 2.443 3 .814 2.124 .098 There is no difference
Within Groups 88.206 230 .384      
Total 90,650 233        
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