Evaluation of customer satisfaction for service quality at Saigon Commercial Joint Stock Bank after consolidation - 16

- Evaluation of service quality of SCB :
ANOVA

		Sum of Squares	DF	Mean Square	F	Sig.	Conclude
TC1S	Between Groups	1.103	3	.368	.512	.674	There is no difference
	Within Groups	165.243	230	.718
	Total	166,346	233
TC2S	Between Groups	4.143	3	1.381	1,784	.151	There is no difference
	Within Groups	177,981	230	.774
	Total	182.124	233
TC3S	Between Groups	1,745	3	.582	.666	.573	There is no difference
	Within Groups	200,751	230	.873
	Total	202,496	233
TC4S	Between Groups Within Groups	1.845 170,382	3 230	.615 , 741	.830	.479	There is no difference

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• Evaluation of customer satisfaction for service quality at Saigon Commercial Joint Stock Bank after consolidation - 13
• Evaluation of customer satisfaction for service quality at Saigon Commercial Joint Stock Bank after consolidation - 14
• Evaluation of customer satisfaction for service quality at Saigon Commercial Joint Stock Bank after consolidation - 15
• Evaluation of customer satisfaction for service quality at Saigon Commercial Joint Stock Bank after consolidation - 17

	Total	172.226	233
TC5S	Between Groups	.581	3	.194	.317	.813	There is no difference
Within Groups		140,735	230	.612
Total		141,316	233
TC6S	Between Groups	3.479	3	1,160	1.269	.286	There is no difference
Within Groups		210.132	230	.914
Total		213.611	233
DU7S	Between Groups	.792	3	.264	.400	.753	There is no difference
Within Groups		151,806	230	.660
Total		152.598	233
DU8S	Between Groups	.767	3	.256	.379	.768	There is no difference
Within Groups		155.049	230	.674
Total		155.816	233
DU9S	Between Groups	6,677	3	2.226	3,732	.012	There is a difference
Within Groups		137.152	230	.596
Total		143.829	233
DU10S Between Groups		3,919	3	1.306	2.266	.082	There is no difference
Within Groups		132,577	230	.576
Total		136,496	233
DU11S Between Groups		3.373	3	1.124	2.078	.104	There is no difference
Within Groups		124.444	230	.541
Total		127.816	233
DU12S Between Groups		1,578	3	.526	.894	.445	There is no difference
Within Groups		135.379	230	.589
Total		136,957	233

DU13S Between Groups		7.021	3	2,340	5.227	.002	There is a difference
Within Groups		102.979	230	.448
Total		110,000 won	233
DU14S Between Groups		2,671	3	.890	1.385	.248	There is no difference
Within Groups		147.829	230	.643
Total		150,500	233
DU15S Between Groups		4.886	3	1.629	2.653	.049	There is a difference
Within Groups		141,187	230	.614
Total		146,073	233
NL16S	Between Groups	4.273	3	1.424	3.124	.027	There is a difference
Within Groups		104,889	230	.456
Total		109.162	233
NL17S	Between Groups	7.619	3	2.540	2.785	.042	There is a difference
Within Groups		209.765	230	.912
Total		217,385	233
NL18S	Between Groups	5,390	3	1,797	2.225	.086	There is no difference
Within Groups		185.708	230	.807
Total		191.098	233
NL19S	Between Groups	1.221	3	.407	.608	.610	There is no difference
Within Groups		153.928	230	.669
Total		155,150	233
NL20S	Between Groups	1.459	3	.486	.650	.584	There is no difference
Within Groups		172.114	230	.748
Total		173.573	233
NL21S	Between Groups	5.216	3	1,739	2.041	.109	There is no difference

	Within Groups	195,899	230	.852
	Total	201.115	233
DC22S Between Groups		1,862	3	.621	.653	.582	There is no difference
Within Groups		218,736	230	.951
Total		220.598	233
DC23S Between Groups		3.432	3	1.144	1.362	.255	There is no difference
Within Groups		193.184	230	.840
Total		196.615	233
DC24S Between Groups		3.387	3	1.129	1.348	.260	There is no difference
Within Groups		192.652	230	.838
Total		196.038	233
DC25S Between Groups		1,924	3	.641	.677	.567	There is no difference
Within Groups		217.739	230	.947
Total		219,662	233
DC26S Between Groups		3,255	3	1.085	1.202	.310	There is no difference
Within Groups		207,651	230	.903
Total		210,906	233
DC27S Between Groups		1,929	3	.643	.793	.499	There is no difference
Within Groups		186.533	230	.811
Total		188,462	233
PT28S	Between Groups	1.217	3	.406	.421	.738	There is no difference
Within Groups		221.398	230	.963
Total		222,615	233
PT29S	Between Groups	6.053	3	2.018	1,948	.123	There is no difference
Within Groups		238,225	230	1.036
Total		244.278	233

PT30S	Between Groups	4.098	3	1.366	1,060	.367	There is no difference
	Within Groups	296,232	230	1.288
	Total	300,329	233
PT31S	Between Groups	3,878	3	1.293	1.573	.197	There is no difference
	Within Groups	189,066	230	.822
	Total	192,944	233
PT32S	Between Groups	2.511	3	.837	1.212	.306	There is no difference
	Within Groups	158.806	230	.690
	Total	161.316	233
PT33S	Between Groups	2.496	3	.832	1.101	.349	There is no difference
	Within Groups	173,794	230	.756
	Total	176,291	233
PT34S	Between Groups	4.130	3	1.377	1,712	.165	There is no difference
	Within Groups	184.968	230	.804
	Total	189,098	233

- Satisfaction about SCB's services:
ANOVA

			Sum of Squares	DF	Mean Square	F	Sig.	Conclude
DG NEWS Between Groups Within Groups Total			14,105 221.011 235,115	3 230 233	4,702 , 961	4,893	.003	There is a difference
DG DAP UNG Between Groups Within Groups Total			18 020 365 707 383 726	3 230 233	6.007 1,590	3.778	.011	There is a difference
DG NANG LUC		Between Groups	13,006	3	4.335	5.326	.001	There is a difference
PHUC VU

	Within Groups	187.220	230	.814
	Total	200.226	233
DG DONG CAM Between Groups		1.657	3	.552	.717	.543	There is no difference
Within Groups		177,287	230	.771
Total		178,944	233
DG PHUONG Between Groups TIEN HUU HINH		2.783	3	.928	.910	.437	There is no difference
Within Groups		234.534	230	1.020
Total		237,316	233
DAP UNDERSTANDING Between Groups CAU		7,430	3	2.477	2.075	.104	There is no difference
Within Groups		274.553	230	1.194
Total		281.983	233
UU TIEN LUA Between Groups CHOOSE		11.221	3	3,740	5.056	.002	There is a difference
Within Groups		170,163	230	.740
Total		181.385	233
CAM KET TRANSACTION Between Groups DICH		6.404	3	2.135	3.573	.015	There is a difference
Within Groups		137,412	230	.597
Total		143.816	233
GIOI THIEU Between Groups DICH VU		6.706	3	2.235	3.611	.014	There is a difference
Within Groups		142,392	230	.619
Total		149,098	233
MUC TREATMENT Between Groups MAN		2.443	3	.814	2.124	.098	There is no difference
Within Groups		88.206	230	.384
Total		90,650	233