Evaluation of customer satisfaction for service quality at Saigon Commercial Joint Stock Bank after consolidation - 15

- Evaluation of service quality of SCB :
Group Statistics

SEXWOMENMeanStd. DeviationStd. Error MeanSig. (2-tailed)Conclude
TC1S Female
Male
129
105
3.5814
3.4571
.86329
.82075
.07601
.08010
.264
.262
There is no difference
TC2S Female
Male
129
105
3.6899
3.5714
.83665
.93908
.07366
.09164
.309
.315
There is no difference
TC3S Female
Male
129
105
3.4186
3.5905
.89003
.97759
.07836
.09540
.161 ,
165
There is no difference
TC4S Female
Male
129
105
3.4186
3.6762
.81679
.89330
.07191
.08718
.022
.024
Difference
TC5S Female
Male
129
105
3.3566
3.2857
.81776
.73005
.07200
.07125
.490
.485
There is no difference
TC6S Female
Male
129
105
3.5271
3.7143
.94437
.96789
.08315
.09446
.137 ,
138
There is no difference
DU7S Female
Male
129
105
3.1938
3.2952
.90206
6.67829
.07942
.06619
.341
.328
There is no difference
DU8S Female
Male
129
105
3.1085
3.2571
.92060
0.66548
.08105
.06494
.167
.154
There is no difference
DU9S Female
Male
129
105
4.2326
4.5905
.81501
.70295
.07176
.06860
000
000 VND
Difference
DU10S Female
Male
129
105
4.0698
4.5238
.76225
.69469
.06711
.06780
000
000 VND
Difference
DU11SFemale1294.1473.75105.06613.001Difference

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Evaluation of customer satisfaction for service quality at Saigon Commercial Joint Stock Bank after consolidation - 15

 male1054.4571.69377.06771.001 
DU12S Female
Male
129
105
4.0853
4.3333
.80069
.70256
.07050
.06856
.014
.012
Difference
DU13S Female
Male
129
105
4.3643
4.2952
.70642
.66396
.06220
.06480
.445
.442
There is no difference
DU14S Female
Male
129
105
4.0465
4.3143
.75891
0.83567
.06682
.08155
.011
.012
Difference
DU15S Female
Male
129
105
4.0388
4.4762
.71155
.82153
.06265
.08017
000
000 VND
Difference
NL16S Female
Male
129
105
4.0310
4.0952
.67243
.70060
.05920
.06837
.476 ,
478
There is no difference
NL17S Female
Male
129
105
3.9225
3.9810
1.00477
.91967
.08847
.08975
.646
.643
There is no difference
NL18S Female
Male
129
105
3.6589
3.8381
.90568
.90004
.07974
.08783
.133 ,
132
There is no difference
NL19S Female
Male
129
105
3.8992
3.7714
.81820
.81166
.07204
.07921
.234
.234
There is no difference
NL20S Female
Male
129
105
3.2248
3.3143
.91207
.80041
.08030
.07811
.431 ,
425
There is no difference
NL21S Female
Male
129
105
3.6822
3.8476
.92689 ,
92799
.08161
.09056
.176
.176
There is no difference
DC22S Female
Male
129
105
3.6124
3.7714
.97074
.97327
.08547
.09498
.214
.215
There is no difference
DC23S Female
Male
129
105
3.6744
3.8286
.91994
.91417
.08100
.08921
.202 ,
202
There is no difference
DC24S Female
Male
129
105
3.8992
4.2667
.90004
.90157
.07924
.08798
.002
002
Difference
DC25S Female
Male
129
105
3.5736
3.7905
.89071
1.05334
.07842
.10280
.089
.095
There is no difference
DC26S Female
Male
129
105
3.4419
3.2952
.96749
.92947
.08518
.09071
.242
.240
There is no difference
DC27S Female
Male
129
105
4.0310
4.3619
.89214
.87841
.07855
.08572
.005
.005
Difference
PT28S Female
Male
129
105
3.6977
3.8000
1.02778
.91357
.09049
.08916
.427 ,
421
There is no difference
PT29S Female
Male
129
105
3.7752
4.1524
.98616
1.03572
.08683
.10108
.005
.005
Difference
PT30S Female
Male
129
105
3.9147
3.8667
1.19916
1.05672
.10558
.10313
.748 ,
745
There is no difference
PT31S Female
Male
129
105
4.2093
4.3619
.90721
.91066
.07988
.08887
.203
.203
There is no difference
PT32S Female
Male
129
105
3.6899
3.6571
.79842
2.87518
.07030
.08541
.765 ,
767
There is no difference
PT33S Female
Male
129
105
3.5814
3.4667
.89003
.84429
.07836
.08239
.317
.314
There is no difference
PT34S Female
Male
129
105
4.1783
4.3619
.90528
8.88929
.07971
.08679
.121
.121
There is no difference

- Satisfaction about SCB's services:
Group Statistics

SEXWOMENMeanStd. DeviationStd. Error MeanSig. (2-tailed)Conclude
DG NEWS HOT Female1293.17051.18667.10448.173There is no difference
male1052.9905.71381.06966.153 
DG DAP Women1293.54261.26866.11170.000Difference
UNG Nam1054.14291.22810.11985.000 
DG
WOMEN
1293.48061.01628.08948.328There is no difference
LUC Nam Phuc V1053.6000.80384.07845.317 
DG Female
DONG
1293.7287.97429.08578.901There is no difference
CAM Nam1053.7143.74310.07252.898 
DG Female1294.0620.99806.08787.011Difference
PHUONG Nam      
TIEN
HUU
1054.4000.99615.09721.011 
HIM      
DAP CANCER FEMALE WOMEN1293.09301.25276.11030.194There is no difference
male1052.9048.87182.08508.178 
Women's UUUUUUUUUUUUUUUUUUU1293.4341.99879.08794.343There is no difference
CHON Male1053.3238.71381.06966.327 
CAM KET Women1294.1628.75819.06676.007Difference
Giao Nam DICHI1054.4381.79571.07765.008 
Women1294.1318.77439.06818.006Difference
THIEU MEN DICH DICH1054.4190.80600.07866.006 
MUC WOMEN SPORTS1293.6047.73334.06457.146There is no difference
MAN MAN1053.7238.44926.04384.128 

APPENDIX 12

Test for age difference

Test of Homogeneity of Variances
 Levene Statisticdf1df2Sig.
TC1S2.2353230.085
TC2S1.0633230.366
TC3S1.0663230.364
TC4S.2693230.848
TC5S3.1973230.024
TC6S.4823230.695
DU7S.5613230.641
DU8S.0803230.971
DU9S.8253230.481
DU10S4.1903230.007
DU11S1.3463230.260
DU12S.9433230.420
DU13S.7743230.509
DU14S.6273230.598
DU15S4.6913230.003
NL16S.2243230.880
NL17S1.0673230.364
NL18S1,9573230.121
NL19S1,9933230.116
NL20S1.4753230.222
NL21S1,7333230.161
DC22S.2093230.890
DC23S.2513230.860
DC24S1.6123230.187
DC25S2.3143230.077
DC26S.3613230.781
DC27S1.2463230.294
PT28S.9073230.438
PT29S1.4023230.243
PT30S2.3853230.070
PT31S.4073230.748
PT32S.8703230.457
PT33S1.3843230.248
PT34S.3543230.786
DG NEWS3.4443230.017
DG DAP UNG.1803230.910
DG BAG3,7443230.012
DG DONG CAM2.4933230.061
DG PHUONG TIEN HUU
HIGHLIGHTS
3.0213230.031
MEET NEEDS5.1913230.002
UU TIEN LUA CHON3.5913230.014
CAM KET DELIVERY ONLY.6243230.600
DIFFERENT DIFFERENCE.7223230.540
MUC FOR MANUAL2,9973230.032

Date published: 17/11/2021