Evaluation of customer satisfaction for service quality at Saigon Commercial Joint Stock Bank after consolidation - 15

- Evaluation of service quality of SCB :
Group Statistics

SEX WOMEN Mean Std. Deviation Std. Error Mean Sig. (2-tailed) Conclude
TC1S Female
Male
129
105
3.5814
3.4571
.86329
.82075
.07601
.08010
.264
.262
There is no difference
TC2S Female
Male
129
105
3.6899
3.5714
.83665
.93908
.07366
.09164
.309
.315
There is no difference
TC3S Female
Male
129
105
3.4186
3.5905
.89003
.97759
.07836
.09540
.161 ,
165
There is no difference
TC4S Female
Male
129
105
3.4186
3.6762
.81679
.89330
.07191
.08718
.022
.024
Difference
TC5S Female
Male
129
105
3.3566
3.2857
.81776
.73005
.07200
.07125
.490
.485
There is no difference
TC6S Female
Male
129
105
3.5271
3.7143
.94437
.96789
.08315
.09446
.137 ,
138
There is no difference
DU7S Female
Male
129
105
3.1938
3.2952
.90206
6.67829
.07942
.06619
.341
.328
There is no difference
DU8S Female
Male
129
105
3.1085
3.2571
.92060
0.66548
.08105
.06494
.167
.154
There is no difference
DU9S Female
Male
129
105
4.2326
4.5905
.81501
.70295
.07176
.06860
000
000 VND
Difference
DU10S Female
Male
129
105
4.0698
4.5238
.76225
.69469
.06711
.06780
000
000 VND
Difference
DU11S Female 129 4.1473 .75105 .06613 .001 Difference

Maybe you are interested!

View more 143 trang: Evaluation of customer satisfaction for service quality at Saigon Commercial Joint Stock Bank after consolidation

Evaluation of customer satisfaction for service quality at Saigon Commercial Joint Stock Bank after consolidation - 15

  male 105 4.4571 .69377 .06771 .001  
DU12S Female
Male
129
105
4.0853
4.3333
.80069
.70256
.07050
.06856
.014
.012
Difference
DU13S Female
Male
129
105
4.3643
4.2952
.70642
.66396
.06220
.06480
.445
.442
There is no difference
DU14S Female
Male
129
105
4.0465
4.3143
.75891
0.83567
.06682
.08155
.011
.012
Difference
DU15S Female
Male
129
105
4.0388
4.4762
.71155
.82153
.06265
.08017
000
000 VND
Difference
NL16S Female
Male
129
105
4.0310
4.0952
.67243
.70060
.05920
.06837
.476 ,
478
There is no difference
NL17S Female
Male
129
105
3.9225
3.9810
1.00477
.91967
.08847
.08975
.646
.643
There is no difference
NL18S Female
Male
129
105
3.6589
3.8381
.90568
.90004
.07974
.08783
.133 ,
132
There is no difference
NL19S Female
Male
129
105
3.8992
3.7714
.81820
.81166
.07204
.07921
.234
.234
There is no difference
NL20S Female
Male
129
105
3.2248
3.3143
.91207
.80041
.08030
.07811
.431 ,
425
There is no difference
NL21S Female
Male
129
105
3.6822
3.8476
.92689 ,
92799
.08161
.09056
.176
.176
There is no difference
DC22S Female
Male
129
105
3.6124
3.7714
.97074
.97327
.08547
.09498
.214
.215
There is no difference
DC23S Female
Male
129
105
3.6744
3.8286
.91994
.91417
.08100
.08921
.202 ,
202
There is no difference
DC24S Female
Male
129
105
3.8992
4.2667
.90004
.90157
.07924
.08798
.002
002
Difference
DC25S Female
Male
129
105
3.5736
3.7905
.89071
1.05334
.07842
.10280
.089
.095
There is no difference
DC26S Female
Male
129
105
3.4419
3.2952
.96749
.92947
.08518
.09071
.242
.240
There is no difference
DC27S Female
Male
129
105
4.0310
4.3619
.89214
.87841
.07855
.08572
.005
.005
Difference
PT28S Female
Male
129
105
3.6977
3.8000
1.02778
.91357
.09049
.08916
.427 ,
421
There is no difference
PT29S Female
Male
129
105
3.7752
4.1524
.98616
1.03572
.08683
.10108
.005
.005
Difference
PT30S Female
Male
129
105
3.9147
3.8667
1.19916
1.05672
.10558
.10313
.748 ,
745
There is no difference
PT31S Female
Male
129
105
4.2093
4.3619
.90721
.91066
.07988
.08887
.203
.203
There is no difference
PT32S Female
Male
129
105
3.6899
3.6571
.79842
2.87518
.07030
.08541
.765 ,
767
There is no difference
PT33S Female
Male
129
105
3.5814
3.4667
.89003
.84429
.07836
.08239
.317
.314
There is no difference
PT34S Female
Male
129
105
4.1783
4.3619
.90528
8.88929
.07971
.08679
.121
.121
There is no difference

- Satisfaction about SCB's services:
Group Statistics

SEX WOMEN Mean Std. Deviation Std. Error Mean Sig. (2-tailed) Conclude
DG NEWS HOT Female 129 3.1705 1.18667 .10448 .173 There is no difference
male 105 2.9905 .71381 .06966 .153  
DG DAP Women 129 3.5426 1.26866 .11170 .000 Difference
UNG Nam 105 4.1429 1.22810 .11985 .000  
DG
WOMEN
129 3.4806 1.01628 .08948 .328 There is no difference
LUC Nam Phuc V 105 3.6000 .80384 .07845 .317  
DG Female
DONG
129 3.7287 .97429 .08578 .901 There is no difference
CAM Nam 105 3.7143 .74310 .07252 .898  
DG Female 129 4.0620 .99806 .08787 .011 Difference
PHUONG Nam            
TIEN
HUU
105 4.4000 .99615 .09721 .011  
HIM            
DAP CANCER FEMALE WOMEN 129 3.0930 1.25276 .11030 .194 There is no difference
male 105 2.9048 .87182 .08508 .178  
Women's UUUUUUUUUUUUUUUUUUU 129 3.4341 .99879 .08794 .343 There is no difference
CHON Male 105 3.3238 .71381 .06966 .327  
CAM KET Women 129 4.1628 .75819 .06676 .007 Difference
Giao Nam DICHI 105 4.4381 .79571 .07765 .008  
Women 129 4.1318 .77439 .06818 .006 Difference
THIEU MEN DICH DICH 105 4.4190 .80600 .07866 .006  
MUC WOMEN SPORTS 129 3.6047 .73334 .06457 .146 There is no difference
MAN MAN 105 3.7238 .44926 .04384 .128  

APPENDIX 12

Test for age difference

Test of Homogeneity of Variances
  Levene Statistic df1 df2 Sig.
TC1S 2.235 3 230 .085
TC2S 1.063 3 230 .366
TC3S 1.066 3 230 .364
TC4S .269 3 230 .848
TC5S 3.197 3 230 .024
TC6S .482 3 230 .695
DU7S .561 3 230 .641
DU8S .080 3 230 .971
DU9S .825 3 230 .481
DU10S 4.190 3 230 .007
DU11S 1.346 3 230 .260
DU12S .943 3 230 .420
DU13S .774 3 230 .509
DU14S .627 3 230 .598
DU15S 4.691 3 230 .003
NL16S .224 3 230 .880
NL17S 1.067 3 230 .364
NL18S 1,957 3 230 .121
NL19S 1,993 3 230 .116
NL20S 1.475 3 230 .222
NL21S 1,733 3 230 .161
DC22S .209 3 230 .890
DC23S .251 3 230 .860
DC24S 1.612 3 230 .187
DC25S 2.314 3 230 .077
DC26S .361 3 230 .781
DC27S 1.246 3 230 .294
PT28S .907 3 230 .438
PT29S 1.402 3 230 .243
PT30S 2.385 3 230 .070
PT31S .407 3 230 .748
PT32S .870 3 230 .457
PT33S 1.384 3 230 .248
PT34S .354 3 230 .786
DG NEWS 3.444 3 230 .017
DG DAP UNG .180 3 230 .910
DG BAG 3,744 3 230 .012
DG DONG CAM 2.493 3 230 .061
DG PHUONG TIEN HUU
HIGHLIGHTS
3.021 3 230 .031
MEET NEEDS 5.191 3 230 .002
UU TIEN LUA CHON 3.591 3 230 .014
CAM KET DELIVERY ONLY .624 3 230 .600
DIFFERENT DIFFERENCE .722 3 230 .540
MUC FOR MANUAL 2,997 3 230 .032
Download pdf, tải về file docx

Related post

Send a message

Bimage 1

Category

Related post

Bimage 2
Bimage 3

Home | Contact | About | Terms | Privacy policy
© 2022 Tailieuthamkhao.com | all rights reserved

Trang chủ Tài liệu miễn phí Thư viện số