Evaluation of customer satisfaction for service quality at Saigon Commercial Joint Stock Bank after consolidation - 12

HOW MUCH BANK YOU TRANSACTION WITH

 FrequencyPercentValid PercentCumulative Percent
 1-2 banks10745.745.745.7
 3-4 banks12252.152.197.9
Valid5-6 banks41.71.799.6
 7-8 banksfirst.4.4100.0
 Total234100.0100.0 

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Evaluation of customer satisfaction for service quality at Saigon Commercial Joint Stock Bank after consolidation - 12

YOUR CAREER ONLY

 FrequencyPercentValid PercentCumulative Percent
 Thank you, the staff of the country4920.920.920.9
 Employees of limited liability companies, CPs, joint ventures...4720.120.141.0
 Buon ban, grape business31.31.342.3
 Listen to the conversation (bac si, luat su, hang ...)2711.511.553.8
ValidBusiness Development146.06.059.8
 Student41.71.761.5
 delivery208.58.570.1
 Huu tri3715.815.885.9
 Noisy239.89.895.7
 Listen differentlyten4.34.3100.0
 Total234100.0100.0 

Case Summary

 Cases
ValidMissingTotal
WOMENPercentWOMENPercentWOMENPercent
$DICHVUa23464.8%12735.2%361100.0%

a. Dichotomy group tabulated at value 1.

 

$SERVICE USING Frequencies

 ResponsesPercent of Cases
WOMENPercent
Savings deposit, term deposit22230.2%94.9%
Payment deposit14920.2%63.7%
Loan283.8%12.0%
Gold-foreign currency trading00.0%0.0%
You issue valuable papers00.0%0.0%
have/are using Domestic Money Transfer Service638.6%26.9%
Use International Money Transfer Services283.8%12.0%
what service Bill payment service263.5%11.1%
following of Treasury Services71.0%3.0%
SCB (can Invest00.0%0.0%
select multiple Factoring00.0%0.0%
product) Guarantee30.4%1.3%
International paymentsten1.4%4.3%
ATM card9913.5%42.3%
E-banking service EBANKING9512.9%40.6%
Is different60.8%2.6%
Total736100.0%314.5%

Dichotomy group tabulated at value 1.

 

Case Summary

 Cases
ValidMissingTotal
WOMENPercentWOMENPercentWOMENPercent
$DICHVU*TUCACH23464.8%12735.2%361100.0%

$DICHVU*TUCACH Crosstabulation

 You have a transaction relationship with SCB as 
FishcoreBusinessKarmaTotal
CountColumn N %CountColumn N % 
 Savings deposit, term deposit179100.0%4378.2%222
 Payment depositninety four52.5%55100.0%149
 Loan2815.6%00.0%28
CustomersGold-foreign currency trading00.0%00.0%0
Issuing valuable papers00.0%00.0%0
was/is
useDomestic money transfer service3217.9%thirty first56.4%63
NS
International money transfer service147.8%1425.5%28
service
Bill payment service2614.5%00.0%26
next?
Treasury Services31.7%47.3%7
here of
Investment00.0%00.0%0
SCB (yes
can chooseFactoring00.0%00.0%0
many productsGuarantee00.0%35.5%3
Products)International payments00.0%ten18.2%ten
 ATM card8849.2%1120.0%99
 E-banking service EBANKING8547.5%ten18.2%95
 Is different63.4%00.0%6
Total179100.0%55100.0%234

PRIME ASSESSMENT OF EACH SERVICE

 Not goodNormalPretty goodGoodVery goodTotal
Savings deposit, term depositFrequency001419414222
Percent0.006.387.46.3100.0
Valid Percent0.00.06.387.46.3100.0
Cumulative Percent0.00.06.393.7100.0 
Payment depositFrequency0ten181210149
Percent0.06.712.181.20.0100.0
Valid Percent0.06.712.181.20.0100.0
Cumulative Percent0.06.793.3100.00.0 
LoanFrequency51490028
Percent17.950.032.10.00.0100.0
Valid Percent17.950.032.20.00.0100.0
Cumulative Percent17.982.1100.00.00.0 
Trading foreign currency - goldFrequency000000
Percent0.00.00.00.00.00.0
Valid Percent0.00.00.00.00.00.0
Cumulative Percent0.00.00.00.00.0 
Issuing valuable papersFrequency000000
Percent0.00.00.00.00.00.0
Valid Percent0.00.00.00.00.00.0
Cumulative Percent0.00.00.00.00.0 
Domestic money transfer serviceFrequency073719063
Percent0.011.158.730.20.0100.0
Valid Percent0.011.158.730.20.0100.0
Cumulative Percent0.011.188.9100.00.0 
International money transfer serviceFrequency06148028
Percent0.021.450.028.60.0100.0
Valid Percent0.021.450.028.60.0100.0
Cumulative Percent0.021.478.6100.00.0 
Bill payment serviceFrequency79ten0026
Percent26.934.638.50.00.0100.0
Valid Percent26.934.638.50.00.0100.0
Cumulative Percent26.973.1100.00.00.0 
Treasury ServicesFrequency043007
Percent0.057.142.90.00.0100.0
Valid Percent0.057.142.90.00.0100.0
Cumulative Percent0.057.1100.00.00.0 
InvestmentFrequency000000
Percent0.00.00.00.00.00.0
Valid Percent0.00.00.00.00.00.0
Cumulative Percent0.00.00.00.00.0 
FactoringFrequency000000
Percent0.00.00.00.00.00.0
Valid Percent0.00.00.00.00.00.0
 Cumulative Percent0.00.00.00.00.0 
GuaranteeFrequency030003
Percent0.0100.00.00.00.0100.0
Valid Percent0.0100.00.00.00.0100.0
Cumulative Percent0.0100.00.00.00.0 
International paymentsFrequency00640ten
Percent0.00.060.040.00.0100.0
Valid Percent0.00.060.040.00.0100.0
Cumulative Percent0.00.060.0100.00.0 
ATM cardFrequency6thirty first557099
Percent6.131.355.67.10.0100.0
Valid Percent6.131.355.67.10.0100.0
Cumulative Percent6.137.493.0100.00.0 
E-banking service EbankingFrequency0twelfth5726095
Percent0.012.660.027.40.0100.0
Valid Percent0.012.660.027.40.0100.0
Cumulative Percent0.012.672.6100.00.0 
Is differentFrequency033 06
Percent0.050.050.0 0.0100.0
Valid Percent0.050.050.0 0.0100.0
Cumulative Percent0.050.0100.0 0.0 

RURAL ASSESSMENT OF EACH SERVICE Descriptive Statistics

 WOMENMinimumMaximumMeanStd. Deviation
Savings deposit, term deposit222354.00.356
Payment deposit149243.74.571
Loan28first32.14.705
Gold-foreign currency trading0    
Issuing valuable papers0    
Domestic money transfer service63243.19.618
International money transfer service28243.07.716
Bill payment service26first32.12.816
Treasury Services7232.43.535
Investment0    
Factoring0    
Guarantee3222.00.000
International paymentsten343.40.516
ATM card99first42.64.706
E-banking service Ebanking95243.15.618
Is different6232.50.548
Valid N (listwise)0    

APPENDIX 6

Preliminary inspection

Preliminary assessment of customer satisfaction

Descriptive Statistics
 WOMENMeanStd.

 

Deviation

DG NEWS2343.091.00
DG DAP UNG2343.811.28
DG BAG2343.530.93
DG DONG CAM2343.720.88
DG PHUONG TIEN HUU HIGHLIGHTS2344.211.01
MEET NEEDS2343.011.10
UU TIEN LUA CHON2343.380.88
CAM KET DELIVERY ONLY2344.290.79
DIFFERENT DIFFERENCE2344.260.80
MUC FOR MANUAL2343.660.62
Valid N (listwise)2343.700.84

Evaluation of the scale of quality service components before and after the consolidation

DESCRIPTIVE STATISTICS
ELEMENTBEFORE MergingAFTER MergingDIFFERENCE (after-before)MEANING OF RESULTS
 WOMENMeanStd. DeviationMeanStd. Deviation
TRUST3.410.983.520.880.11
TC12343.460.983.530.840.07
TC22343.580.903.640.880.06
TC32343.580.893.500.93-0.09
TC42343.641.063.530.86-0.11
TC52343.020.963.320.780.30
TC62343.191.063.610.960.42
MEET 4.000.854.030.780.03
DU72342.900.913.240.810.34
DU82342.740.933.180.820.44
DU92344.260.924.390.790.14
DU102344.290.854.270.77-0.02
DU112344.320.844.290.74-0.04
DU122344.450.764.200.77-0.25
DU132344.370.804.330.69-0.04
DU142344.290.834.170.80-0.12
DU152344.380.794.240.79-0.14
SERVICE CAPACITY 3.580.943.770.860.19
NL162343.680.884.060.680.38
NL172343.610.963.950.970.34
NL182343.680.943.740.910.06
NL192343.820.853.840.820.03
NL202343.131.023.270.860.13
NL212343.540.993.760.930.21
Sympathy 3.690.963.790.940.10
DC222343.441.013.680.970.25
DC232343.610.853.740.920.14
DC242344.260.934.060.92-0.20
DC252343.340.953.670.970.33
DC262343.350.933.380.950.02
DC272344.131.064.180.900.05
TARGET VEHICLES 3.820.943.900.950.08
PT282343.710.873.740.980.03
PT292344.131.003.941.02-0.19
PT302343.970.903.891.14-0.08
PT312344.151.024.280.910.12
PT322343.350.783.680.830.33
PT332343.350.953.530.870.18
PT342344.111.074.260.900.15
Valid N (listwise)234      
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Date published: 16/11/2021