Developing banking services at Nam Viet Commercial Joint Stock Bank - 1

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMIC HO CHI MINH CITY TRUONG THI HOA DEVELOPMENT OF BANKING SERVICES AT NAM VIET COMMERCIAL JOINT STOCK BANK Specialization: Finance – Banking Code: 60340201 MASTER THESIS OF ECONOMY SCIENCE INSTRUCTOR: Assoc. Prof. Dr. TRAN HOANG NGAN Ho Chi ...

Developing banking services at Nam Viet Commercial Joint Stock Bank - 2

CHAPTER 1: GENERAL ISSUES ABOUT BANKING AND BANKING SERVICES 1.1 Overview of commercial banks 1.1.1 Concept of commercial banks At present, there are some concepts of commercial banks as follows: According to the Law on Credit Institutions passed by the Xth National Assembly on December 12, 1997, ...

Policies, Management Mechanisms, Management Capacity Of The Central Bank

Bank guarantee: is a form of credit extension, whereby the credit institution commits to the guarantee recipient that the credit institution will perform the financial obligation on behalf of the customer when the customer fails to perform or does not fully perform the obligation. committed ...

Evaluation Of The Scale By Cronbach Alpha Reliability Coefficient:

The most surveyed sample is long-term customers (over 3 years of using Navibank services, accounting for 36.7%). And customers are relatively satisfied with Navibank’s banking services, so 63.9% of respondents are willing to recommend Navibank services to others and will continue to transact ...

Developing banking services at Nam Viet Commercial Joint Stock Bank - 11

The Banking Policy and Development Department should organize an annual customer survey to improve and increase service utilities, to meet the needs of customers, and to ensure service prices. is most suitable for customers. Periodically, it is recommended to re-evaluate the business efficiency of ...

Developing banking services at Nam Viet Commercial Joint Stock Bank - 12

The effective development of banking services is also the foundation for Navibank’s sustainable development in the future. CONCLUDE In the context of increasingly fierce competition, each bank must make comprehensive efforts in all its activities to survive and develop, in which the development ...

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