Overview Of Services, Service Quality And Service Quality Of Banking

When lending to individual customers to serve production and business needs, commercial banks have contributed to promoting economic development such as reducing unemployment rate, creating production capacity for household goods. The number of households is increasing, the household economy is ...

General Introduction About National Commercial Joint Stock Bank

However, the use of quality and distance models as a basis for assessing service quality is also controversial (Carmen 1990, Cronin & Taylor 1992). From the experimental research results, Cronin & Taylor (1992) with the SERVPERF scale, said that the perceived level of customers towards the service ...

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