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Phụ lục 1: Phiếu điều tra
PHỤ LỤC
CONSULTING INTERNAL TOURIST TO LANG SON HANOI
(Along National Route 1A)
Dear Sir or Madam,
The survey questionnaire is conducted as a case of study with the goal to improve the quality of tourism service at the destinations of Hanoi city, Bac Ninh, Bac Giang and Lang Son provinces. We commit that the information provided by you will be handled, reported and used for academic purposes, not for intention in any kind or form. We would be grateful if you could fill in the survey to assist us with this project.
Instructions: Please supply information or tick the box that best corresponds to your answer for each question below:
I. PERSONAL INFORMATION
Full name: …………………………
Gender: Male □
Female □
Occupation: ………………………………….. Education level: ………………………………
II. TOUR INFORMATION
Age:………………………… Nationality: …………………….
1. How do you travel to Hanoi, Bac Ninh, Bac Giang and Lang Son?
□ Car
□ Train
□ Plane
□Others (Pleasestate)……..……………………………………………………………
2. What time of the year do you travel to Hanoi, Bac Ninh, Bac Giang and Lang Son?
Spring | Summer | Autumn | Winter | |
Ha Noi | ||||
Bac Ninh | ||||
Bac Giang | ||||
Lang Son |
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3. How long do you stay in the localities?
days | nights | |
Ha Noi | ||
Bac Ninh | ||
Bac Giang | ||
Lang Son |
4. How many times have you been to Ha Noi, Bac Ninh, Bac Giang and Lang Son?
Once | Twice | Three times | Others (Please state) | |
Ha Noi | ||||
Bac Ninh | ||||
Bac Giang | ||||
Lang Son |
5. What are the main purposes for your visit to the destinations mentioned above? (You can choose more than one)
□ Sightseeing
□ Education
□ Pleasure
□Trade
□ Holidays
□ Business
□ Adventure
□ Socialization
□ Health care □ Visiting friends & Relations
□Others (Pleases tate):……………………………………………………………
6.What source of information do you consult before deciding to take a trip?
Ho Chi Minh Mausoleum | ||||||
Huong Pagoda | ||||||
Bat Trang Pottery Village | ||||||
Bao Son Paradise | ||||||
Bac Ninh | Dau Pagoda | |||||
Ba Chua Kho Temple | ||||||
Dong Ho Painting Village | ||||||
Phat Tich Pagoda | ||||||
Bac Giang | Vinh Nghiem Pagoda | |||||
Mo Stream | ||||||
Cam Son Lake, Khuon Than Dam | ||||||
ThousandYearOld Camphor Tree |
Friends & relatives’ recommendation | Travel Agencies | Internet | Broadcasting Media | Tourism prints (magazines, brochures, flyers, advertisements) | Others (please state) | |
Ha Noi | □ | □ | □ | □ | □ | □ |
Bac Ninh | □ | □ | □ | □ | □ | □ |
Bac Giang | □ | □ | □ | □ | □ | □ |
Lang Son | □ | □ | □ | □ | □ | □ |
7.Regarding to this trip, can you specify who you would like to go with?
□ Friends
□ Colleagues
□ Family & Relarives
□ Alone
□Others (Pleasestate):…………………………………………………………………
Destinations | Very satisfied | Satisfied | Not very satisfied | Dissatisfied | Very dissatisfied | |
Ha Noi | Quoc Tu Giam Temple | |||||
Hoan Kiem Lake | ||||||
Hoang Thanh Thang Long | ||||||
Ancient City of Ha Noi |
8. Overall, how satisfied are you with the destinations during your tour to Ha Noi City, Bac Ninh, Bac Giang, Lang Son provinces?
Khe Ro Primeval Forest | ||||||
Lang Son | Tam Thanh, Nhi Thanh Cave | |||||
Dong Kinh, Ky Lua Market | ||||||
Bac Le Temple | ||||||
Huu Nghi Checkpoint | ||||||
Nha Mac Citadel |
9. How do you rate the quality of the service provided?
Excellent | Good | Fair | Poor | Very poor | |
General assessment of the tour | |||||
Transportation service | |||||
Lodging service | |||||
Refreshments | |||||
Itinerary | |||||
Guides' knowledge and Service | |||||
The quality of the service staff | |||||
Entertainment Service | |||||
Shopping facilities | |||||
Information service | |||||
Medical care | |||||
Local Tourism Management |
10 . Do you think you will come to Ha Noi City, Bac Ninh, Bac Giang, Lang Son provinces for pleasure again if you have a chance in the future?
□ Yes
□ No
□ Reluctant
11. Please indicate the basic standards of guests when participating in the tourism program in Hanoi, Bac Ninh, Bac Giang, Lang Son:
Amount of money | Percentage per the total expenses |
100% | ||
Trekking | ||
Stay | ||
Food | ||
Sightseeing | ||
Entertainment | ||
Shopping | ||
Information service (phone, internet, postage office) | ||
Medical care | ||
Others |
Criteria | really wanted | wanted | normal | Not wanted | Not really wanted at all |
Exploring and studying the national cultural identity through events closely associated with the local historic sites and cultural traditions. | |||||
Visiting traditional handicraft villages, shopping hand craft items | |||||
Ecotourism travelling | |||||
Taking spiritual tour |
12. During the trip to Ha Noi City, Bac Ninh, Bac Giang, Lang Son provinces, would you like to use the following tourist products?
13. Regarding to this trip, what destinations in Red River delta, Northeastern Coastal, Central Plateau and Northern mountainous areas do you also travel to?
□ Yes □ No
14. Tick the box that best corresponds to your answer for the destination: (You can choose more than one)
Dinh
□ Quang Ninh
□ Hai Phong
□ Ninh Binh
□ Thai Binh
□ Nam
□ Ha Nam
□ Phu Tho
□ Vinh Phuc
□ Hai Duong
□ Hung Yen
15. For what reasons do you choose these localities? (You can choose more than one)
□ Breathtaking landscape
□ Good service
□ Cultural diversity
□ Good infrastructure
□ Reasonable price
□Wellqualified staff
□Others (pleasestate):…………………………………………………………………
16. Do you think the localities along 1A Highway Ha Noi Bac Ninh, Bac Giang,Lang Son should cooperate to develop tourism corridor?
□ Yes □ No
17. What of the following measures do you think must be taken to better develop tourism on Lang SonHa Noi route? (You can choose more than one)
□ Develop unique and attractive tourist products linked by localities
□ Open tourist policies causing no trouble for visitors
□ Organize good & new tours among travel agencies