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Phụ lục 1: Phiếu điều tra

PHỤ LỤC


CONSULTING INTERNAL TOURIST TO LANG SON ­ HANOI

(Along National Route 1A)

Dear Sir or Madam,

The survey questionnaire is conducted as a case of study with the goal to improve the quality of tourism service at the destinations of Hanoi city, Bac Ninh, Bac Giang and Lang Son provinces. We commit that the information provided by you will be handled, reported and used for academic purposes, not for intention in any kind or form. We would be grateful if you could fill in the survey to assist us with this project.

Instructions: Please supply information or tick the box that best corresponds to your answer for each question below:

I. PERSONAL INFORMATION

Full name: …………………………

Gender: Male □

Female □

Occupation: ………………………………….. Education level: ………………………………

II. TOUR INFORMATION

Age:………………………… Nationality: …………………….

1. How do you travel to Hanoi, Bac Ninh, Bac Giang and Lang Son?

□ Car

□ Train

□ Plane

□Others (Pleasestate)……..……………………………………………………………

2. What time of the year do you travel to Hanoi, Bac Ninh, Bac Giang and Lang Son?

Localities

Spring

Summer

Autumn

Winter

Ha Noi





Bac Ninh





Bac Giang





Lang Son





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3. How long do you stay in the localities?


Localities

days

nights

Ha Noi



Bac Ninh



Bac Giang



Lang Son



4. How many times have you been to Ha Noi, Bac Ninh, Bac Giang and Lang Son?

Localities

Once

Twice

Three times

Others (Please state)

Ha Noi





Bac Ninh





Bac Giang





Lang Son





5. What are the main purposes for your visit to the destinations mentioned above? (You can choose more than one)

□ Sightseeing

□ Education

□ Pleasure

□Trade

□ Holidays

□ Business

□ Adventure

□ Socialization

□ Health care □ Visiting friends & Relations

□Others (Pleases tate):……………………………………………………………

6.What source of information do you consult before deciding to take a trip?


Ho Chi Minh Mausoleum






Huong Pagoda






Bat Trang Pottery Village






Bao Son Paradise






Bac Ninh

Dau Pagoda






Ba Chua Kho Temple






Dong Ho Painting Village






Phat Tich Pagoda






Bac Giang

Vinh Nghiem Pagoda






Mo Stream






Cam Son Lake, Khuon Than Dam






Thousand­Year­Old Camphor Tree







Localities

Friends & relatives’ recommendation

Travel Agencies

Internet

Broadcasting Media

Tourism prints

(magazines, brochures, flyers,

advertisements)

Others (please state)

Ha Noi

Bac Ninh

Bac Giang

Lang Son

7.Regarding to this trip, can you specify who you would like to go with?

□ Friends

□ Colleagues

□ Family & Relarives

□ Alone

□Others (Pleasestate):…………………………………………………………………

Destinations

Very satisfied

Satisfied

Not very satisfied

Dissatisfied

Very dissatisfied

Ha Noi

Quoc Tu Giam Temple






Hoan Kiem Lake






Hoang Thanh Thang Long






Ancient City of Ha Noi






8. Overall, how satisfied are you with the destinations during your tour to Ha Noi City, Bac Ninh, Bac Giang, Lang Son provinces?



Khe Ro Primeval Forest






Lang Son

Tam Thanh, Nhi Thanh Cave






Dong Kinh, Ky Lua Market






Bac Le Temple






Huu Nghi Check­point






Nha Mac Citadel






9. How do you rate the quality of the service provided?

Criteria

Excellent

Good

Fair

Poor

Very poor

General assessment of the tour






Transportation service






Lodging service






Refreshments






Itinerary






Guides' knowledge and Service






The quality of the service staff






Entertainment Service






Shopping facilities






Information service






Medical care






Local Tourism Management






10 . Do you think you will come to Ha Noi City, Bac Ninh, Bac Giang, Lang Son provinces for pleasure again if you have a chance in the future?

□ Yes

□ No

□ Reluctant


11. Please indicate the basic standards of guests when participating in the tourism program in Hanoi, Bac Ninh, Bac Giang, Lang Son:

Area of Spending

Amount of money

Percentage per the total expenses


Total expenses for the trip


100%

Trekking



Stay



Food



Sightseeing



Entertainment



Shopping



Information service (phone, internet,

postage office)



Medical care



Others



Criteria

really

wanted

wanted

normal

Not

wanted

Not really

wanted at all

­ Exploring and studying the national cultural identity through events closely associated with the local historic sites

and cultural traditions.






­ Visiting traditional handicraft

villages, shopping hand craft items






­ Ecotourism travelling






­ Taking spiritual tour






12. During the trip to Ha Noi City, Bac Ninh, Bac Giang, Lang Son provinces, would you like to use the following tourist products?


13. Regarding to this trip, what destinations in Red River delta, Northeastern Coastal, Central Plateau and Northern mountainous areas do you also travel to?

□ Yes □ No

14. Tick the box that best corresponds to your answer for the destination: (You can choose more than one)


Dinh

□ Quang Ninh

□ Hai Phong

□ Ninh Binh

□ Thai Binh

□ Nam

□ Ha Nam

□ Phu Tho

□ Vinh Phuc

□ Hai Duong

□ Hung Yen

15. For what reasons do you choose these localities? (You can choose more than one)

□ Breathtaking landscape

□ Good service

□ Cultural diversity

□ Good infrastructure

□ Reasonable price

□Well­qualified staff

□Others (pleasestate):…………………………………………………………………

16. Do you think the localities along 1A Highway Ha Noi ­ Bac Ninh,­ Bac Giang,­Lang Son should cooperate to develop tourism corridor?

□ Yes □ No

17. What of the following measures do you think must be taken to better develop tourism on Lang Son­Ha Noi route? (You can choose more than one)

□ Develop unique and attractive tourist products linked by localities

□ Open tourist policies causing no trouble for visitors

□ Organize good & new tours among travel agencies

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