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Total Variance Explained

Component

Initial		Eigenvalues	Extraction Sums of Squared Loadings
Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %
1	3.220	64.398	64.398	3.220	64.398	64.398
2	.546	10.914	75.311
3	.516	10.322	85.633
4	.395	7.902	93.536
5	.323	6.464	100.000

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Extraction Method: Principal Component Analysis.

Tính an toàn/bảo mật

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.749
Approx. Chi-Square	671.697
Bartlett's Test of Sphericity df	6
Sig.	.000

Total Variance Explained

Component

Initial		Eigenvalues	Extraction Sums of Squared Loadings
Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %
1	2.825	70.627	70.627	2.825	70.627	70.627
2	.585	14.631	85.258
3	.440	11.004	96.262
4	.150	3.738	100.000

Extraction Method: Principal Component Analysis.

Kết quả danh mục quản lý

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.733
Approx. Chi-Square	443.569
Bartlett's Test of Sphericity df	3
Sig.	.000

Total Variance Explained

Component

Initial		Eigenvalues	Extraction Sums of Squared Loadings
Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %
1	2.369	78.951	78.951	2.369	78.951	78.951
2	.360	11.993	90.944
3	.272	9.056	100.000

Extraction Method: Principal Component Analysis.

Nhà quản lý khách hàng

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.917
Approx. Chi-Square	1286.656
Bartlett's Test of Sphericity df	21
Sig.	.000

Total Variance Explained

Component

Initial		Eigenvalues	Extraction Sums of Squared Loadings
Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %
1	4.635	66.211	66.211	4.635	66.211	66.211
2	.542	7.741	73.952
3	.512	7.310	81.262
4	.388	5.549	86.811
5	.373	5.335	92.147
6	.279	3.981	96.127
7	.271	3.873	100.000

Extraction Method: Principal Component Analysis.

Giá dịch vụ

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.747
Approx. Chi-Square	540.743
Bartlett's Test of Sphericity df	3
Sig.	.000

Total Variance Explained

Component

Initial		Eigenvalues	Extraction Sums of Squared Loadings
Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %
1	2.476	82.523	82.523	2.476	82.523	82.523
2	.291	9.713	92.236
3	.233	7.764	100.000

Extraction Method: Principal Component Analysis.

Sự hài lòng

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

Approx. Chi-Square

Bartlett's Test of

Sphericity

Sig.

.727

398.297

.000

KMO and Bartlett's Test

Total Variance Explained

Component

Initial		Eigenvalues	Extraction Sums of Squared Loadings
Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %
1	2.312	77.079	77.079	2.312	77.079	77.079
2	.388	12.938	90.017
3	.299	9.983	100.000

Extraction Method: Principal Component Analysis. Lòng trung thành

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

Approx. Chi-Square

Bartlett's Test of

.747

632.171

.000

KMO and Bartlett's Test

Sphericity

Sig.

Total Variance Explained

Componen t

Initial		Eigenvalues	Extraction Sums of Squared Loadings
Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %
1	2.545	84.843	84.843	2.545	84.843	84.843
2	.281	9.362	94.205
3	.174	5.795	100.000

Extraction Method: Principal Component Analysis.

Phân tích tổng hợp các nhân tố

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

Approx. Chi-Square

Bartlett's Test of

Sphericity

Sig.

.933

6652.222

595

.000

KMO and Bartlett's Test

Total Variance Explained

Component

Initial Eigenvalues			Extraction Sums of Squared Loadings			Rotation Sums of Squared Loadings
Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %
1	13.933	39.809	39.809	13.933	39.809	39.809	6.288	17.966	17.966
2	2.291	6.546	46.354	2.291	6.546	46.354	3.652	10.434	28.400
3	1.740	4.973	51.327	1.740	4.973	51.327	2.906	8.304	36.704
4	1.499	4.282	55.609	1.499	4.282	55.609	2.881	8.233	44.937
5	1.370	3.913	59.522	1.370	3.913	59.522	2.712	7.748	52.685
6	1.216	3.473	62.995	1.216	3.473	62.995	2.574	7.355	60.040
7	1.136	3.244	66.239	1.136	3.244	66.239	2.170	6.200	66.239
8	.944	2.698	68.937
9	.843	2.408	71.345
10	.721	2.061	73.405
11	.687	1.963	75.369
12	.646	1.846	77.215
13	.576	1.647	78.862
14	.568	1.622	80.484
15	.539	1.541	82.025
16	.515	1.470	83.496
17	.502	1.435	84.931
18	.494	1.410	86.341
19	.465	1.328	87.669
20	.447	1.277	88.946
21	.394	1.127	90.072
22	.382	1.092	91.164
23	.344	.983	92.147
24	.329	.941	93.088
25	.306	.875	93.963
26	.292	.835	94.798
27	.270	.770	95.569
28	.247	.705	96.274
29	.234	.669	96.943
30	.214	.612	97.554
31	.203	.579	98.133
32	.191	.544	98.677
33	.173	.494	99.171
34	.160	.457	99.629
35	.130	.371	100.000

Extraction Method: Principal Component Analysis.

Rotated Component Matrixa

Component
1	2	3	4	5	6	7
QL3	.739
QL4	.727
QL7	.724
QL2	.707
QL1	.678
QL6	.674
QL5	.670
GI2	.635
GI1	.633
GI3	.551
DT4		.825
DT5		.732
DT3		.728
DT1		.678
DT2		.655
AT1			.742
AT3			.698
AT2			.671
AT4			.666
TC3				.720
TC2				.678
TC4				.659
TC5				.602
TC1				.587
VC3					.792
VC2					.727
VC1					.673
VC4					.667
DV2						.708
DV4						.651
DV1						.641
DV3						.631
KQ3							.704
KQ2							.637
KQ1							.632

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 6 iterations.

3. Giá trị trung bình

Khả năng tiếp cận

Descriptive Statistics

N	Minimu m	Maximu m	Mean	Std. Deviation
TC1	306	3	5	3.64	.602
TC2	306	2	5	3.69	.692
TC3	306	1	5	3.75	.663
TC4	306	2	5	3.63	.614
TC5	306	2	5	3.70	.611
tiepcan	306	2.00	5.00	3.6817	.49707
Valid N (listwise)	306

Cơ sở vật chất

Descriptive Statistics

N	Minimu m	Maximu m	Mean	Std. Deviation
VC1	306	2	5	3.87	.613
VC2	306	2	5	3.59	.772
VC3	306	2	5	3.64	.730
VC4	306	2	5	3.82	.688
vatchat	306	2.00	5.00	3.7312	.55428
Valid N (listwise)	306

Phạm vi dịch vụ

Descriptive Statistics

N	Minimu m	Maximu m	Mean	Std. Deviation
DV1	306	2	5	3.51	.568
DV2	306	2	5	3.67	.610
DV3	306	2	5	3.68	.539
DV4	306	3	5	3.57	.553
dichvu	306	2.50	4.75	3.6062	.42242
Valid N (listwise)	306

Chất lượng tư vấn đầu tư

Descriptive Statistics

N	Minimu m	Maximu m	Mean		Std. Deviation
Statistic	Statistic	Statistic	Statistic	Std. Error	Statistic
DT1	306	2	5	3.37	.033	.571
DT2	306	2	5	3.53	.033	.573
DT3	306	2	5	3.37	.033	.570
DT4	306	2	5	3.50	.033	.574
DT5	306	2	5	3.46	.033	.579
dautu	306	2.20	5.00	3.4464	.02629	.45987
Valid N (listwise)	306

Tính an toàn và bảo mật

Descriptive Statistics

N	Minimu m	Maximu m	Mean		Std. Deviation
Statistic	Statistic	Statistic	Statistic	Std. Error	Statistic
AT1	306	2	5	3.35	.034	.589
AT2	306	2	5	3.21	.030	.520
AT3	306	2	5	3.50	.032	.562
AT4	306	2	5	3.45	.033	.583
antoan	306	2.00	5.00	3.3783	.02707	.47357
Valid N (listwise)	306

Kết quả danh mục tài sản

Descriptive Statistics

N	Minimu m	Maximu m	Mean		Std. Deviation
Statistic	Statistic	Statistic	Statistic	Std. Error	Statistic
KQ1	306	2	5	3.44	.037	.652
KQ2	306	2	5	3.41	.037	.647
KQ3	306	2	5	3.45	.036	.637
ketqua	306	2.00	5.00	3.4325	.03277	.57321
Valid N (listwise)	306

Nhà quản lý khách hàng

Descriptive Statistics

N	Minimu m	Maximu m	Mean	Std. Deviation
QL1	306	1	5	3.87	.584
QL2	306	2	5	3.76	.616
QL3	306	2	5	3.67	.657
QL4	306	2	5	3.60	.696
QL5	306	2	5	3.48	.697
QL6	306	2	5	3.81	.630
QL7	306	2	5	3.58	.649
QL	306	2.00	5.00	3.6825	.52676
Valid N (listwise)	306

Giá dịch vụ

Descriptive Statistics

N	Minimu m	Maximu m	Mean	Std. Deviation
GI1	306	2	5	3.69	.541
GI2	306	2	5	3.63	.593
GI3	306	2	5	3.71	.522
GI	306	2.00	5.00	3.6776	.50125
Valid N (listwise)	306

Sự hài lòng

Descriptive Statistics

N	Minimu m	Maximu m	Mean	Std. Deviation
HL1	306	2	5	3.65	.588
HL2	306	2	5	3.57	.609
HL3	306	2	5	3.38	.668
hailong	306	2.00	5.00	3.5327	.54574
Valid N (listwise)	306