Các yếu tố ảnh hưởng đến sự hài lòng của du khách đối với chất lượng dịch vụ du lịch trên địa bàn tỉnh Cà Mau - 14

Cronbach's Alpha Based on Standardized Items

N of Items

.754

.752

5

Mean

Std.

Deviation

N

giao thong thuan tien den Ca Mau

3.12

.985

250

Ca Mau co nhieu canh quan sinh thai dac trung

3.49

.842

250

Moi truong o Ca Mau trong sach, mat me

3.13

.889

250

he thong ha tang phu tro dap ung yeu cau

3.66

.958

250

tranh thiet bi vat tu trong khach san dap ung yeu cau

3.19

1.073

250

giao thong thuan tien den Ca Mau

Ca Mau co nhieu canh quan sinh thai dac

trung

Moi truong o Ca Mau trong sach, mat me

he thong ha tang phu tro dap ung yeu cau

tranh thiet bi vat tu trong khach san dap ung

yeu cau

giao thong thuan tien den Ca Mau

1.000

.425

.249

.374

.568

Ca Mau co nhieu canh quan

sinh thai dac trung

.425

1.000

.300

.413

.523

Moi truong o Ca Mau trong

sach, mat me

.249

.300

1.000

.214

.314

he thong ha tang phu tro dap

ung yeu cau

.374

.413

.214

1.000

.401

tranh thiet bi vat tu trong

khach san dap ung yeu cau

.568

.523

.314

.401

1.000

Scale Mean if Item

Deleted

Scale Variance if Item

Deleted

Corrected Item-Total Correlation

Squared Multiple Correlation

Cronbach's Alpha if Item

Deleted

giao thong thuan tien den Ca Mau

13.47

7.415

.568

.363

.692

Ca Mau co nhieu canh

quan sinh thai dac trung

13.10

7.959

.582

.349

.692

Moi truong o Ca Mau

trong sach, mat me

13.45

8.795

.351

.130

.765

he thong ha tang phu tro

dap ung yeu cau

12.93

7.955

.474

.238

.726

tranh thiet bi vat tu trong

khach san dap ung yeu cau

13.39

6.713

.642

.443

.661

Cronbach's Alpha Based on Standardized Items

N of Items

.854

.856

5

Mean

Std.

Deviation

N

co nhieu tour du lich phuc vu nhieu muc dich trai nghiem

4.34

.850

250

hanh trinh cac tour la thuan tien

4.38

.804

250

he thong nha hang quan an dam bao

ve sinh, an toan thuc pham

4.20

.854

250

co nhieu hai dac san tuoi ngon hop

khau vi

4.33

.872

250

gia ca cac dich vu hop ly, khong chat

chem

4.22

.876

250

co nhieu tour du lich phuc vu nhieu muc dich trai

nghiem

hanh trinh cac tour la thuan tien

he thong nha hang quan an dam bao ve sinh, an toan thuc

pham

co nhieu hai dac san tuoi ngon hop khau vi

gia ca cac dich vu hop ly, khong chat chem

co nhieu tour du lich phuc vu nhieu muc dich

trai nghiem

1.000

.689

.550

.535

.471

hanh trinh cac tour la

thuan tien

.689

1.000

.668

.573

.478

he thong nha hang quan an dam bao ve sinh, an

toan thuc pham

.550

.668

1.000

.565

.426

co nhieu hai dac san tuoi

ngon hop khau vi

.535

.573

.565

1.000

.472

gia ca cac dich vu hop ly,

khong chat chem

.471

.478

.426

.472

1.000

Mean

Std. Deviation

N

co nhieu tour du lich phuc vu nhieu muc dich trai nghiem

4.34

.850

250

hanh trinh cac tour la thuan tien

4.38

.804

250

he thong nha hang quan an dam bao

ve sinh, an toan thuc pham

4.20

.854

250

co nhieu hai dac san tuoi ngon hop

khau vi

4.33

.872

250

gia ca cac dich vu hop ly, khong chat

chem

4.22

.876

250

Scale Mean if Item

Deleted

Scale Variance if Item

Deleted

Corrected Item-Total Correlation

Squared Multiple Correlation

Cronbach's Alpha if Item

Deleted

co nhieu tour du lich phuc vu nhieu muc dich trai nghiem

17.13

7.497

.695

.522

.817

hanh trinh cac tour la thuan

tien

17.09

7.470

.759

.614

.802

he thong nha hang quan an

dam bao ve sinh, an toan thuc pham

17.28

7.534

.681

.503

.820

co nhieu hai dac san tuoi

ngon hop khau vi

17.14

7.535

.660

.438

.826

gia ca cac dich vu hop ly,

khong chat chem

17.25

7.956

.553

.311

.854

Cronbach's Alpha Based on Standardized Items

N of Items

.808

.809

4

Mean

Std.

Deviation

N

du khach duoc thong tin day du ve hanh trinh tour

3.75

.937

250

cac nhan vien phuc vu tan tinh, chu

dao

3.79

.955

250

phong cach, thai do nhan vien the

hien su chuyen nghiep

3.90

.937

250

nhan vien giai thich ro rang de

khach am hieu khi su dung DV tham quan, vui choi, giai tri

4.01

.894

250

du khach duoc thong tin day du ve hanh trinh tour

cac nhan vien phuc vu tan tinh, chu dao

phong cach, thai do nhan vien the hien su chuyen nghiep

nhan vien giai thich ro rang de khach am hieu khi su dung DV tham quan, vui choi, giai

tri

du khach duoc thong tin day du ve hanh trinh tour

1.000

.579

.548

.478

cac nhan vien phuc vu tan tinh, chu

dao

.579

1.000

.448

.403

phong cach, thai do nhan vien the

hien su chuyen nghiep

.548

.448

1.000

.625

nhan vien giai thich ro rang de khach am hieu khi su dung DV

tham quan, vui choi, giai tri

.478

.403

.625

1.000

Scale Mean if Item

Deleted

Scale Variance if Item

Deleted

Corrected Item-Total Correlation

Squared Multiple Correlation

Cronbach's Alpha if Item

Deleted

du khach duoc thong tin day du ve hanh trinh tour

11.70

5.125

.660

.452

.742

cac nhan vien phuc vu tan

tinh, chu dao

11.66

5.365

.571

.366

.786

phong cach, thai do nhan vien the hien su chuyen

nghiep

11.56

5.115

.663

.479

.741

nhan vien giai thich ro rang de khach am hieu khi su dung DV tham quan,

vui choi, giai tri

11.44

5.469

.606

.422

.768

Cronbach's Alpha Based on Standardized Items

N of Items

.838

.840

5

Mean

Std.

Deviation

N

hanh trinh den va di tu Ca Mau de dang

3.41

.962

250

san pham, dich vu du lich dung nhu

nha lam DL cam ket

3.29

.917

250

thong tin san pham, DV DL cung cap

day du cho du khach

3.47

.998

250

moi su phan hoi cua du khach deu

duoc xu ly nhanh chong

3.24

1.147

250

cac tour du lich deu dam bao an toan

2.97

1.161

250

hanh trinh den va di tu Ca Mau de dang

san pham, dich vu du lich dung nhu nha lam DL cam

ket

thong tin san pham, DV DL

cung cap day du cho du khach

moi su phan hoi cua du khach deu duoc xu ly nhanh

chong

cac tour du lich deu dam bao an toan

hanh trinh den va di tu Ca Mau de dang

1.000

.475

.572

.514

.360

san pham, dich vu du lich dung

nhu nha lam DL cam ket

.475

1.000

.528

.499

.446

thong tin san pham, DV DL

cung cap day du cho du khach

.572

.528

1.000

.610

.488

moi su phan hoi cua du khach

deu duoc xu ly nhanh chong

.514

.499

.610

1.000

.627

cac tour du lich deu dam bao

an toan

.360

.446

.488

.627

1.000

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Squared Multiple Correlation

Cronbach's Alpha if Item Deleted

hanh trinh den va di tu Ca Mau de dang

12.96

11.665

.590

.395

.819

san pham, dich vu du lich dung nhu nha lam DL cam ket

13.09

11.824

.603

.370

.816

thong tin san pham, DV DL cung cap day du cho du khach

12.91

10.879

.697

.501

.790

moi su phan hoi cua du khach deu duoc xu ly nhanh chong

13.14

9.901

.728

.547

.780

cac tour du lich deu dam bao an toan

13.41

10.564

.604

.425

.818

Cronbach's Alpha Based on Standardized Items

N of Items

.843

.844

5

Mean

Std. Deviation

N

Ca Mau khong qua rong nen khong doi hoi mat nhieu thoi gian tham quan, giai tri

2.84

.822

250

co so luu tru khong xa voi cac diem tham quan

3.00

.814

250

co nhieu phuong tien phuc vu cho viec di lai cua du khach den dia diem minh can

2.84

.915

250

Ca Mau khong xa voi tuyen diem DL dia phuong lan can nen de ket hop

2.77

.911

250

3.00

.914

250

Ca Mau khong qua rong nen khong doi hoi mat nhieu thoi gian tham quan, giai tri

co so luu tru khong xa voi cac diem tham quan

co nhieu phuong tien phuc vu cho viec di lai cua du khach den dia diem minh can

Ca Mau khong xa voi tuyen diem DL dia phuong lan can nen de ket hop

co nhieu diem vui choi giai tri (bar, vu truong) de khach giai tri ve dem

Ca Mau khong qua rong nen khong doi hoi mat nhieu thoi gian tham quan, giai tri

1.000

.535

.552

.507

.497

co so luu tru khong xa voi cac diem tham quan

.535

1.000

.546

.500

.524

co nhieu phuong tien phuc vu cho viec di lai cua du khach den dia diem minh can

.552

.546

1.000

.595

.504

Ca Mau khong xa voi tuyen diem DL dia phuong lan can nen de ket hop

.507

.500

.595

1.000

.439

co nhieu diem vui choi giai tri (bar, vu truong) de khach giai tri ve dem

.497

.524

.504

.439

1.000