Các yếu tố ảnh hưởng đến sự hài lòng của du khách đối với chất lượng dịch vụ du lịch trên địa bàn tỉnh Cà Mau - 15

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Squared Multiple Correlation

Cronbach's Alpha if Item Deleted

Ca Mau khong qua rong nen khong doi hoi mat nhieu thoi gian tham quan, giai tri

11.61

8.063

.654

.429

.810

co so luu tru khong xa voi cac diem tham quan

11.44

8.079

.659

.436

.809

co nhieu phuong tien phuc vu cho viec di lai cua du khach den dia diem minh can

11.61

7.476

.695

.492

.798

Ca Mau khong xa voi tuyen diem DL dia phuong lan can nen de ket hop

11.68

7.738

.636

.425

.815

co nhieu diem vui choi giai tri (bar, vu truong) de khach giai tri ve dem

11.44

7.854

.605

.377

.823

Cronbach's Alpha Based on Standardized Items

N of Items

.782

.786

5

Mean

Std. Deviation

N

nguoi dan Ca Mau than thien, hien hoa, men kha1ch

2.90

1.059

250

du khach it bi phien ha, quay nhieu, cheo keo

2.95

.993

250

cac cong ty DL lay loi ich du khach lam trong tam phuc vu

3.40

.827

250

nhan vien hieu ro nhu cau cua khach du lich

3.14

.976

250

nguoi dan thanh pho Ca Mau the hien su quan tam ca nhan doi voi khach du lich

2.65

1.020

250

nguoi dan Ca Mau than thien, hien hoa, men kha1ch

du khach it bi phien ha, quay nhieu, cheo keo

cac cong ty DL lay loi ich du khach lam trong tam phuc vu

nhan vien hieu ro nhu cau cua khach du lich

nguoi dan thanh pho Ca Mau the hien su quan tam ca nhan doi voi khach du lich

nguoi dan Ca Mau than thien, hien hoa, men kha1ch

1.000

.622

.397

.282

.327

du khach it bi phien ha, quay nhieu, cheo keo

.622

1.000

.562

.375

.416

cac cong ty DL lay loi ich du khach lam trong tam phuc vu

.397

.562

1.000

.424

.455

nhan vien hieu ro nhu cau cua khach du lich

.282

.375

.424

1.000

.375

nguoi dan thanh pho Ca Mau the hien su quan tam ca nhan doi voi khach du lich

.327

.416

.455

.375

1.000

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Squared Multiple Correlation

Cronbach's Alpha if Item Deleted

nguoi dan Ca Mau than thien, hien hoa, men kha1ch

12.14

8.354

.537

.394

.749

du khach it bi phien ha, quay nhieu, cheo keo

12.08

7.981

.677

.521

.699

cac cong ty DL lay loi ich du khach lam trong tam phuc vu

11.63

9.013

.618

.406

.727

nhan vien hieu ro nhu cau cua khach du lich

11.90

9.070

.466

.238

.770

nguoi dan thanh pho Ca Mau the hien su quan tam ca nhan doi voi khach du lich

12.39

8.664

.510

.276

.757

R

R Square

Adjusted R Square

Std. Error of the Estimate

Durbin- Watson

1

.716a

.513

.501

.25722

2.038

Sum of Squares

df

Mean Square

F

Sig.

Regression

16.925

6

2.821

42.633

.000b

1

Residual

16.078

243

.066

Total

33.002

249

Unstandardized Coefficients

Standardized Coefficients

t

Sig.

Collinearity Statistics

B

Std. Error

Beta

Tolerance

VIF

(Constant)

1.156

.149

7.747

.000

VCPTHH

.094

.026

.174

3.657

.000

.886

1.129

DUDV

.126

.025

.233

5.063

.000

.943

1.061

1

DTC

.153

.022

.341

7.005

.000

.846

1.182

NLPV

.069

.023

.141

2.980

.003

.899

1.113

STT

.100

.026

.188

3.805

.000

.820

1.220

SCT

.096

.023

.188

4.079

.000

.943

1.061

Levene's Test for Equality of Variances

t-test for Equality of Means

F

Sig.

t

df

Sig. (2-

tailed

)

Mean Difference

Std. Error Difference

95% Confidence Interval of the Difference

Lower

Upper

Equal variances assumed

.729

.394

-1.177

248

.240

-.15048500

.12787938

-.40235311

.10138311

VCPTHH

Equal variances

not assumed

-1.206

242.981

.229

-.15048500

.12473865

-.39619211

.09522210

Equal variances assumed

2.755

.098

.411

248

.682

.05263857

.12819234

-.19984594

.30512308

DUDV

Equal variances

not assumed

.424

245.717

.672

.05263857

.12418356

-.19196149

.29723863

Equal variances assumed

1.527

.218

1.155

248

.249

.14770125

.12789246

-.10419263

.39959513

DTC

Equal variances

not assumed

1.176

239.231

.241

.14770125

.12563528

-.09979142

.39519392

Equal variances assumed

3.357

.068

-1.736

248

.084

-.22124436

.12746401

-.47229436

.02980565

NLPV

Equal variances

not assumed

-1.770

240.388

.078

-.22124436

.12496329

-.46740723

.02491851

Equal variances assumed

.050

.824

1.046

248

.296

.13388031

.12795380

-.11813438

.38589500

STT

Equal variances

not assumed

1.048

227.883

.296

.13388031

.12772215

-.11778708

.38554769

Equal variances assumed

2.892

.090

-.503

248

.615

-.06446156

.12817056

-.31690318

.18798006

SCT

Equal variances

not assumed

-.519

245.306

.605

-.06446156

.12431373

-.30932005

.18039693

Levene's Test for Equality of Variances

t-test for Equality of Means

F

Sig.

t

df

Sig. (2-

tailed

)

Mean Difference

Std. Error Differenc e

95% Confidence Interval of the Difference

Lower

Upper

Equal variances assumed

.148

.702

-.364

81

.717

-.08892724

.24422204

-.57485249

.39699802

VCPTHH

Equal variances not

assumed

-.363

56.895

.718

-.08892724

.24498542

-.57952169

.40166722

Equal variances assumed

.050

.824

2.212

81

.030

.53807720

.24328055

.05402522

1.02212917

DUDV

Equal variances not

assumed

2.205

56.927

.031

.53807720

.24399355

.04947488

1.02667951

Equal variances assumed

.078

.781

-.420

81

.676

-.10210521

.24307618

-.58575055

.38154013

DTC

Equal variances not

assumed

-.429

60.798

.670

-.10210521

.23820905

-.57846565

.37425524

Equal variances assumed

.033

.856

-.781

81

.437

-.17433036

.22314949

-.61832785

.26966712

NLPV

Equal variances not

assumed

-.810

63.667

.421

-.17433036

.21510817

-.60410157

.25544085

Equal variances assumed

.429

.515

.005

81

.996

.00108064

.21686098

-.43040468

.43256596

STT

Equal variances not

assumed

.005

69.920

.996

.00108064

.20177942

-.40136378

.40352507

Equal variances assumed

.500

.482

-.808

81

.421

-.17986889

.22249595

-.62256603

.26282826

SCT

Equal variances not

assumed

-.790

53.767

.433

-.17986889

.22767840

-.63638198

.27664421