Các yếu tố ảnh hưởng đến chất lượng dịch vụ ngân hàng thương mại - 26

Res1

Frequency	Percent	Valid Percent	Cumulative Percent
	Không đồng ý	1	3.3	3.3	3.3
Valid	Đồng ý	28	93.3	93.3	96.7
Valid	Hoàn toàn đồng ý	1	3.3	3.3	100.0
	Total	30	100.0	100.0

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Res2

Frequency	Percent	Valid Percent	Cumulative Percent
	Không đồng ý	1	3.3	3.3	3.3
Valid	Đồng ý	28	93.3	93.3	96.7
Valid	Hoàn toàn đồng ý	1	3.3	3.3	100.0
	Total	30	100.0	100.0

Res3

Frequency	Percent	Valid Percent	Cumulative Percent
	Đồng ý	29	96.7	96.7	96.7
Valid	Hoàn toàn đồng ý	1	3.3	3.3	100.0
	Total	30	100.0	100.0

Res4

Frequency	Percent	Valid Percent	Cumulative Percent
	Không đồng ý	4	13.3	13.3	13.3
Valid	Đồng ý	24	80.0	80.0	93.3
Valid	Hoàn toàn đồng ý	2	6.7	6.7	100.0
	Total	30	100.0	100.0

Com1

Frequency	Percent	Valid Percent	Cumulative Percent
	Không đồng ý	2	6.7	6.7	6.7
Valid	Đồng ý	28	93.3	93.3	100.0
	Total	30	100.0	100.0

Com2

Frequency	Percent	Valid Percent	Cumulative Percent
	Không đồng ý	2	6.7	6.7	6.7
Valid	Đồng ý	28	93.3	93.3	100.0
	Total	30	100.0	100.0

Com3

		Frequency	Percent	Valid Percent	Cumulative Percent
	Trung dung (không ý kiến)	2	6.7	6.7	6.7
Valid	Đồng ý	23	76.7	76.7	83.3
	Hoàn toàn đồng ý	5	16.7	16.7	100.0
	Total	30	100.0	100.0

Com4

		Frequency	Percent	Valid Percent	Cumulative Percent
	Trung dung (không ý kiến)	3	10.0	10.0	10.0
Valid	Đồng ý	18	60.0	60.0	70.0
	Hoàn toàn đồng ý	9	30.0	30.0	100.0
	Total	30	100.0	100.0

Tan1

Frequency	Percent	Valid Percent	Cumulative Percent
	Không đồng ý	1	3.3	3.3	3.3
Valid	Đồng ý	25	83.3	83.3	86.7
Valid	Hoàn toàn đồng ý	4	13.3	13.3	100.0
	Total	30	100.0	100.0

Tan2

Frequency	Percent	Valid Percent	Cumulative Percent
	Không đồng ý	2	6.7	6.7	6.7
Valid	Đồng ý	26	86.7	86.7	93.3
Valid	Hoàn toàn đồng ý	2	6.7	6.7	100.0
	Total	30	100.0	100.0

Tan3

Frequency	Percent	Valid Percent	Cumulative Percent
	Trung dung (không ý kiến)	2	6.7	6.7	6.7
Valid	Đồng ý	23	76.7	76.7	83.3
	Hoàn toàn đồng ý	5	16.7	16.7	100.0
	Total	30	100.0	100.0

Tan4

Frequency	Percent	Valid Percent	Cumulative Percent
	Đồng ý	29	96.7	96.7	96.7
Valid	Hoàn toàn đồng ý	1	3.3	3.3	100.0
	Total	30	100.0	100.0

Cri1

Frequency	Percent	Valid Percent	Cumulative Percent
	Đồng ý	24	80.0	80.0	80.0
Valid	Hoàn toàn đồng ý	6	20.0	20.0	100.0
	Total	30	100.0	100.0

Cri2

Frequency	Percent	Valid Percent	Cumulative Percent
	Không đồng ý	2	6.7	6.7	6.7
Valid	Đồng ý	22	73.3	73.3	80.0
Valid	Hoàn toàn đồng ý	6	20.0	20.0	100.0
	Total	30	100.0	100.0

Cri3

Frequency	Percent	Valid Percent	Cumulative Percent
	Không đồng ý	3	10.0	10.0	10.0
Valid	Đồng ý	20	66.7	66.7	76.7
Valid	Hoàn toàn đồng ý	7	23.3	23.3	100.0
	Total	30	100.0	100.0

Tec1

Frequency	Percent	Valid Percent	Cumulative Percent
	Đồng ý	20	66.7	66.7	66.7
Valid	Hoàn toàn đồng ý	10	33.3	33.3	100.0
	Total	30	100.0	100.0

Tec2

Frequency	Percent	Valid Percent	Cumulative Percent
	Không đồng ý	2	6.7	6.7	6.7
Valid	Đồng ý	24	80.0	80.0	86.7
Valid	Hoàn toàn đồng ý	4	13.3	13.3	100.0
	Total	30	100.0	100.0

Tec3

Frequency	Percent	Valid Percent	Cumulative Percent
	Không đồng ý	3	10.0	10.0	10.0
Valid	Đồng ý	22	73.3	73.3	83.3
Valid	Hoàn toàn đồng ý	5	16.7	16.7	100.0
	Total	30	100.0	100.0

Tec4

Frequency	Percent	Valid Percent	Cumulative Percent
	Đồng ý	20	66.7	66.7	66.7
Valid	Hoàn toàn đồng ý	10	33.3	33.3	100.0
	Total	30	100.0	100.0

Tec5

Frequency	Percent	Valid Percent	Cumulative Percent
	Đồng ý	20	66.7	66.7	66.7
Valid	Hoàn toàn đồng ý	10	33.3	33.3	100.0
	Total	30	100.0	100.0

Man1

Frequency	Percent	Valid Percent	Cumulative Percent
	Không đồng ý	1	3.3	3.3	3.3
Valid	Đồng ý	28	93.3	93.3	96.7
Valid	Hoàn toàn đồng ý	1	3.3	3.3	100.0
	Total	30	100.0	100.0

Man2

Frequency	Percent	Valid Percent	Cumulative Percent
	Không đồng ý	1	3.3	3.3	3.3
Valid	Đồng ý	28	93.3	93.3	96.7
Valid	Hoàn toàn đồng ý	1	3.3	3.3	100.0
	Total	30	100.0	100.0

Man3

Frequency	Percent	Valid Percent	Cumulative Percent
	Đồng ý	29	96.7	96.7	96.7
Valid	Hoàn toàn đồng ý	1	3.3	3.3	100.0
	Total	30	100.0	100.0

Man4

Frequency	Percent	Valid Percent	Cumulative Percent
	Đồng ý	28	93.3	93.3	93.3
Valid	Hoàn toàn đồng ý	2	6.7	6.7	100.0
	Total	30	100.0	100.0

CBS1

Frequency	Percent	Valid Percent	Cumulative Percent
	Không đồng ý	2	6.7	6.7	6.7
Valid	Đồng ý	25	83.3	83.3	90.0
Valid	Hoàn toàn đồng ý	3	10.0	10.0	100.0
	Total	30	100.0	100.0

CBS2

Frequency	Percent	Valid Percent	Cumulative Percent
	Không đồng ý	6	20.0	20.0	20.0
Valid	Đồng ý	23	76.7	76.7	96.7
Valid	Hoàn toàn đồng ý	1	3.3	3.3	100.0
	Total	30	100.0	100.0

CBS3

Frequency	Percent	Valid Percent	Cumulative Percent
	Hoàn toàn không đồng ý	1	3.3	3.3	3.3
	Không đồng ý	3	10.0	10.0	13.3
Valid	Đồng ý	22	73.3	73.3	86.7
	Hoàn toàn đồng ý	4	13.3	13.3	100.0
	Total	30	100.0	100.0

BSQ1

		Frequency	Percent	Valid Percent	Cumulative Percent
	Trung dung (không ý kiến)	1	3.3	3.3	3.3
Valid	Đồng ý	24	80.0	80.0	83.3
	Hoàn toàn đồng ý	5	16.7	16.7	100.0
	Total	30	100.0	100.0

BSQ2

		Frequency	Percent	Valid Percent	Cumulative Percent
	Trung dung (không ý kiến)	2	6.7	6.7	6.7
Valid	Đồng ý	24	80.0	80.0	86.7
	Hoàn toàn đồng ý	4	13.3	13.3	100.0
	Total	30	100.0	100.0

BSQ3

Frequency	Percent	Valid Percent	Cumulative Percent
	Đồng ý	29	96.7	96.7	96.7
Valid	Hoàn toàn đồng ý	1	3.3	3.3	100.0
	Total	30	100.0	100.0

BSQ4

Frequency	Percent	Valid Percent	Cumulative Percent
	Không đồng ý	1	3.3	3.3	3.3
Valid	Đồng ý	29	96.7	96.7	100.0
	Total	30	100.0	100.0

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Ngày đăng: 23/02/2024

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