Các yếu tố ảnh hưởng đến chất lượng dịch vụ ngân hàng thương mại - 26


Res1


Frequency

Percent

Valid Percent

Cumulative Percent


Không đồng ý

1

3.3

3.3

3.3


Valid

Đồng ý

28

93.3

93.3

96.7

Hoàn toàn đồng ý

1

3.3

3.3

100.0


Total

30

100.0

100.0


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Các yếu tố ảnh hưởng đến chất lượng dịch vụ ngân hàng thương mại - 26


Res2


Frequency

Percent

Valid Percent

Cumulative Percent


Không đồng ý

1

3.3

3.3

3.3


Valid

Đồng ý

28

93.3

93.3

96.7

Hoàn toàn đồng ý

1

3.3

3.3

100.0


Total

30

100.0

100.0



Res3


Frequency

Percent

Valid Percent

Cumulative Percent


Đồng ý

29

96.7

96.7

96.7

Valid

Hoàn toàn đồng ý

1

3.3

3.3

100.0


Total

30

100.0

100.0



Res4


Frequency

Percent

Valid Percent

Cumulative Percent


Không đồng ý

4

13.3

13.3

13.3


Valid

Đồng ý

24

80.0

80.0

93.3

Hoàn toàn đồng ý

2

6.7

6.7

100.0


Total

30

100.0

100.0



Com1


Frequency

Percent

Valid Percent

Cumulative Percent


Không đồng ý

2

6.7

6.7

6.7

Valid

Đồng ý

28

93.3

93.3

100.0


Total

30

100.0

100.0



Com2


Frequency

Percent

Valid Percent

Cumulative Percent


Không đồng ý

2

6.7

6.7

6.7

Valid

Đồng ý

28

93.3

93.3

100.0


Total

30

100.0

100.0



Com3


Frequency

Percent

Valid Percent

Cumulative Percent


Trung dung (không ý

kiến)

2

6.7

6.7

6.7

Valid

Đồng ý

23

76.7

76.7

83.3


Hoàn toàn đồng ý

5

16.7

16.7

100.0


Total

30

100.0

100.0




Com4


Frequency

Percent

Valid Percent

Cumulative Percent


Trung dung (không ý

kiến)

3

10.0

10.0

10.0

Valid

Đồng ý

18

60.0

60.0

70.0


Hoàn toàn đồng ý

9

30.0

30.0

100.0


Total

30

100.0

100.0




Tan1


Frequency

Percent

Valid Percent

Cumulative Percent


Không đồng ý

1

3.3

3.3

3.3


Valid

Đồng ý

25

83.3

83.3

86.7

Hoàn toàn đồng ý

4

13.3

13.3

100.0


Total

30

100.0

100.0



Tan2


Frequency

Percent

Valid Percent

Cumulative Percent


Không đồng ý

2

6.7

6.7

6.7


Valid

Đồng ý

26

86.7

86.7

93.3

Hoàn toàn đồng ý

2

6.7

6.7

100.0


Total

30

100.0

100.0



Tan3


Frequency

Percent

Valid Percent

Cumulative Percent


Trung dung (không ý

kiến)

2

6.7

6.7

6.7

Valid

Đồng ý

23

76.7

76.7

83.3


Hoàn toàn đồng ý

5

16.7

16.7

100.0


Total

30

100.0

100.0



Tan4


Frequency

Percent

Valid Percent

Cumulative Percent


Đồng ý

29

96.7

96.7

96.7

Valid

Hoàn toàn đồng ý

1

3.3

3.3

100.0


Total

30

100.0

100.0



Cri1


Frequency

Percent

Valid Percent

Cumulative Percent


Đồng ý

24

80.0

80.0

80.0

Valid

Hoàn toàn đồng ý

6

20.0

20.0

100.0


Total

30

100.0

100.0



Cri2


Frequency

Percent

Valid Percent

Cumulative Percent


Không đồng ý

2

6.7

6.7

6.7


Valid

Đồng ý

22

73.3

73.3

80.0

Hoàn toàn đồng ý

6

20.0

20.0

100.0


Total

30

100.0

100.0



Cri3


Frequency

Percent

Valid Percent

Cumulative Percent


Không đồng ý

3

10.0

10.0

10.0


Valid

Đồng ý

20

66.7

66.7

76.7

Hoàn toàn đồng ý

7

23.3

23.3

100.0


Total

30

100.0

100.0



Tec1


Frequency

Percent

Valid Percent

Cumulative Percent


Đồng ý

20

66.7

66.7

66.7

Valid

Hoàn toàn đồng ý

10

33.3

33.3

100.0


Total

30

100.0

100.0



Tec2


Frequency

Percent

Valid Percent

Cumulative Percent


Không đồng ý

2

6.7

6.7

6.7


Valid

Đồng ý

24

80.0

80.0

86.7

Hoàn toàn đồng ý

4

13.3

13.3

100.0


Total

30

100.0

100.0



Tec3


Frequency

Percent

Valid Percent

Cumulative Percent


Không đồng ý

3

10.0

10.0

10.0


Valid

Đồng ý

22

73.3

73.3

83.3

Hoàn toàn đồng ý

5

16.7

16.7

100.0


Total

30

100.0

100.0



Tec4


Frequency

Percent

Valid Percent

Cumulative Percent


Đồng ý

20

66.7

66.7

66.7

Valid

Hoàn toàn đồng ý

10

33.3

33.3

100.0


Total

30

100.0

100.0



Tec5


Frequency

Percent

Valid Percent

Cumulative Percent


Đồng ý

20

66.7

66.7

66.7

Valid

Hoàn toàn đồng ý

10

33.3

33.3

100.0


Total

30

100.0

100.0



Man1


Frequency

Percent

Valid Percent

Cumulative Percent


Không đồng ý

1

3.3

3.3

3.3


Valid

Đồng ý

28

93.3

93.3

96.7

Hoàn toàn đồng ý

1

3.3

3.3

100.0


Total

30

100.0

100.0



Man2


Frequency

Percent

Valid Percent

Cumulative Percent


Không đồng ý

1

3.3

3.3

3.3


Valid

Đồng ý

28

93.3

93.3

96.7

Hoàn toàn đồng ý

1

3.3

3.3

100.0


Total

30

100.0

100.0



Man3


Frequency

Percent

Valid Percent

Cumulative Percent


Đồng ý

29

96.7

96.7

96.7

Valid

Hoàn toàn đồng ý

1

3.3

3.3

100.0


Total

30

100.0

100.0



Man4


Frequency

Percent

Valid Percent

Cumulative Percent


Đồng ý

28

93.3

93.3

93.3

Valid

Hoàn toàn đồng ý

2

6.7

6.7

100.0


Total

30

100.0

100.0



CBS1


Frequency

Percent

Valid Percent

Cumulative Percent


Không đồng ý

2

6.7

6.7

6.7


Valid

Đồng ý

25

83.3

83.3

90.0

Hoàn toàn đồng ý

3

10.0

10.0

100.0


Total

30

100.0

100.0



CBS2


Frequency

Percent

Valid Percent

Cumulative Percent


Không đồng ý

6

20.0

20.0

20.0


Valid

Đồng ý

23

76.7

76.7

96.7

Hoàn toàn đồng ý

1

3.3

3.3

100.0


Total

30

100.0

100.0



CBS3


Frequency

Percent

Valid Percent

Cumulative Percent


Hoàn toàn không đồng ý

1

3.3

3.3

3.3


Không đồng ý

3

10.0

10.0

13.3

Valid

Đồng ý

22

73.3

73.3

86.7


Hoàn toàn đồng ý

4

13.3

13.3

100.0


Total

30

100.0

100.0



BSQ1


Frequency

Percent

Valid Percent

Cumulative Percent


Trung dung (không ý

kiến)

1

3.3

3.3

3.3

Valid

Đồng ý

24

80.0

80.0

83.3


Hoàn toàn đồng ý

5

16.7

16.7

100.0


Total

30

100.0

100.0



BSQ2


Frequency

Percent

Valid Percent

Cumulative Percent


Trung dung (không ý

kiến)

2

6.7

6.7

6.7

Valid

Đồng ý

24

80.0

80.0

86.7


Hoàn toàn đồng ý

4

13.3

13.3

100.0


Total

30

100.0

100.0



BSQ3


Frequency

Percent

Valid Percent

Cumulative Percent


Đồng ý

29

96.7

96.7

96.7

Valid

Hoàn toàn đồng ý

1

3.3

3.3

100.0


Total

30

100.0

100.0



BSQ4


Frequency

Percent

Valid Percent

Cumulative Percent


Không đồng ý

1

3.3

3.3

3.3

Valid

Đồng ý

29

96.7

96.7

100.0


Total

30

100.0

100.0


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