Ảnh hưởng của trách nhiệm xã hội doanh nghiệp đến lòng trung thành của khách hàng gửi tiền tại các ngân hàng thương mại Việt Nam

CX1	<---	CAMXUC	.782
CX2	<---	CAMXUC	.803
CX3	<--- Có thể bạn quan tâm! Phân Tích Đa Nhóm Theo Đặc Điểm Sản Phẩm Dịch Vụ Ngân Hàng Thống Kê Số Liệu Các Ngân Hàng Thương Mại Việt Nam Tính Đến 31/12/2016 Ảnh hưởng của trách nhiệm xã hội doanh nghiệp đến lòng trung thành của khách hàng gửi tiền tại các ngân hàng thương mại Việt Nam - 9 Xem toàn bộ 82 trang tài liệu này.	CAMXUC	.845
CX4	<---	CAMXUC	.833
HL1	<---	HAILONG	.731
HL2	<---	HAILONG	.735
HL3	<---	HAILONG	.732
HL4	<---	HAILONG	.719
TT1	<---	TRUNGTHANH	.762
TT2	<---	TRUNGTHANH	.738
TT3	<---	TRUNGTHANH	.853
TT4	<---	TRUNGTHANH	.863

Covariances: (Group number 1 - Default model)

			Estimate	S.E.	C.R.	P	Label
NHANDANG	<-->	NIEMTIN	.117	.032	3.623	***
NHANDANG	<-->	TNXHDN	.371	.058	6.395	***
NHANDANG	<-->	CAMXUC	.193	.039	5.008	***
NHANDANG	<-->	HAILONG	.181	.035	5.151	***
NHANDANG	<-->	TRUNGTHANH	.230	.040	5.746	***
NIEMTIN	<-->	TNXHDN	.312	.054	5.819	***
NIEMTIN	<-->	CAMXUC	.226	.041	5.523	***
NIEMTIN	<-->	HAILONG	.181	.035	5.107	***
NIEMTIN	<-->	TRUNGTHANH	.237	.040	5.849	***
TNXHDN	<-->	CAMXUC	.380	.059	6.444	***
TNXHDN	<-->	HAILONG	.321	.052	6.149	***
TNXHDN	<-->	TRUNGTHANH	.441	.061	7.204	***
CAMXUC	<-->	HAILONG	.227	.039	5.740	***
CAMXUC	<-->	TRUNGTHANH	.291	.045	6.485	***
HAILONG	<-->	TRUNGTHANH	.228	.038	5.928	***
e2	<-->	e3	.050	.032	1.578	.115
e2	<-->	e5	-.058	.028	-2.072	.038
e12	<-->	e13	.098	.035	2.782	.005
e15	<-->	e16	.062	.031	2.000	.045
e7	<-->	e8	.093	.034	2.699	.007

Correlations: (Group number 1 - Default model)

			Estimate
NHANDANG	<-->	NIEMTIN	.288
NHANDANG	<-->	TNXHDN	.633
NHANDANG	<-->	CAMXUC	.436
NHANDANG	<-->	HAILONG	.485
NHANDANG	<-->	TRUNGTHANH	.549
NIEMTIN	<-->	TNXHDN	.518
NIEMTIN	<-->	CAMXUC	.496
NIEMTIN	<-->	HAILONG	.471
NIEMTIN	<-->	TRUNGTHANH	.549
TNXHDN	<-->	CAMXUC	.579

TNXHDN	<-->	HAILONG	.580
TNXHDN	<-->	TRUNGTHANH	.711
CAMXUC	<-->	HAILONG	.542
CAMXUC	<-->	TRUNGTHANH	.619
HAILONG	<-->	TRUNGTHANH	.576
e2	<-->	e3	.141
e2	<-->	e5	-.172
e12	<-->	e13	.241
e15	<-->	e16	.183
e7	<-->	e8	.210

Variances: (Group number 1 - Default model)

	Estimate	S.E.	C.R.	P	Label
NHANDANG	.395	.073	5.446	***
NIEMTIN	.419	.070	5.975	***
TNXHDN	.867	.114	7.587	***
CAMXUC	.496	.072	6.895	***
HAILONG	.352	.058	6.027	***
TRUNGTHANH	.444	.067	6.667	***
e1	.541	.053	10.249	***
e2	.424	.046	9.165	***
e3	.293	.036	8.201	***
e4	.330	.038	8.682	***
e5	.270	.034	7.916	***
e6	.334	.037	9.028	***
e7	.420	.044	9.572	***
e8	.468	.049	9.497	***
e9	.325	.040	8.074	***
e10	.290	.037	7.897	***
e11	.307	.038	7.995	***
e12	.406	.046	8.914	***
e13	.408	.047	8.664	***
e14	.277	.038	7.304	***
e15	.315	.039	8.037	***
e16	.367	.043	8.607	***
e17	.316	.036	8.887	***
e18	.365	.043	8.575	***
e19	.305	.040	7.695	***
e20	.319	.040	7.983	***
e21	.306	.036	8.425	***
e22	.372	.044	8.374	***
e23	.352	.042	8.418	***
e24	.412	.048	8.594	***
e25	.321	.035	9.240	***
e26	.445	.047	9.463	***
e27	.281	.037	7.688	***
e28	.268	.036	7.389	***

Squared Multiple Correlations: (Group number 1 - Default model)

			Estimate
TT4			.746
TT3			.728
TT2			.544
TT1			.580
HL4			.517
HL3			.536
HL2			.540
HL1			.535
CX4			.695
CX3			.715
CX2			.645
CX1			.611
TN5			.700
TN4			.755
TN3			.812

TN2			.711
TN1			.681
NT5			.703
NT4			.710
NT3			.698
NT2			.515
NT1			.499
ND6			.684
ND5			.762
ND4			.719
ND3			.743
ND2			.525
ND1			.422

PHỤ LỤC 10: KẾT QUẢ KIỂM ĐỊNH MÔ HÌNH LÝ THUYẾT VÀ GIẢ THUYẾT NGHIÊN CỨU

Model Fit Summary CMIN

Model	NPAR	CMIN	DF	P	CMIN/DF
Default model	74	397.117	332	.008	1.196
Saturated model	406	.000	0
Independence model	28	4796.163	378	.000	12.688

RMR, GFI

Model	RMR	GFI	AGFI	PGFI
Default model	.046	.898	.875	.734
Saturated model	.000	1.000
Independence model	.422	.180	.119	.167

Baseline Comparisons

Model	NFI Delta1	RFI rho1	IFI Delta2	TLI rho2	CFI
Default model	.917	.906	.985	.983	.985
Saturated model	1.000		1.000		1.000
Independence model	.000	.000	.000	.000	.000

Parsimony-Adjusted Measures

Model	PRATIO	PNFI	PCFI
Default model	.878	.806	.865
Saturated model	.000	.000	.000
Independence model	1.000	.000	.000

NCP

Model	NCP	LO 90	HI 90
Default model	65.117	19.185	119.272
Saturated model	.000	.000	.000
Independence model	4418.163	4198.422	4645.185

FMIN

Model	FMIN	F0	LO 90	HI 90
Default model	1.690	.277	.082	.508
Saturated model	.000	.000	.000	.000
Independence model	20.409	18.801	17.866	19.767

RMSEA

Model	RMSEA	LO 90	HI 90	PCLOSE
Default model	.029	.016	.039	1.000
Independence model	.223	.217	.229	.000

AIC

Model

AIC

BCC

BIC

CAIC

Default model	545.117	565.952	801.441	875.441
Saturated model	812.000	926.311	2218.316	2624.316
Independence model	4852.163	4860.047	4949.151	4977.151

ECVI

Model	ECVI	LO 90	HI 90	MECVI
Default model	2.320	2.124	2.550	2.408
Saturated model	3.455	3.455	3.455	3.942
Independence model	20.648	19.712	21.614	20.681

HOELTER

Model		HOELTER .05	HOELTER .01
Default model		223	234
Independence m	odel	21	22
Minimization:	.028
Miscellaneous:	.751
Bootstrap:	1.214
Total:	1.993

Estimates (Group number 1 - Default model) Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates

Regression Weights: (Group number 1 - Default model)

			Estimate	S.E.	C.R.	P	Label
NIEMTIN	<---	TNXHDN	.363	.052	6.941	***
NHANDANG	<---	TNXHDN	.430	.054	7.930	***
CAMXUC	<---	TNXHDN	.279	.070	3.989	***
CAMXUC	<---	NHANDANG	.137	.089	1.531	.126
CAMXUC	<---	NIEMTIN	.290	.081	3.566	***
HAILONG	<---	TNXHDN	.163	.064	2.548	.011
HAILONG	<---	NHANDANG	.162	.080	2.035	.042
HAILONG	<---	CAMXUC	.195	.073	2.683	.007
HAILONG	<---	NIEMTIN	.159	.073	2.174	.030
TRUNGTHANH	<---	NHANDANG	.286	.072	3.960	***
TRUNGTHANH	<---	CAMXUC	.270	.071	3.812	***
TRUNGTHANH	<---	HAILONG	.208	.088	2.365	.018
TRUNGTHANH	<---	NIEMTIN	.254	.071	3.571	***
ND1	<---	NHANDANG	1.000
ND2	<---	NHANDANG	1.088	.114	9.564	***
ND3	<---	NHANDANG	1.464	.131	11.179	***
ND4	<---	NHANDANG	1.461	.132	11.061	***
ND5	<---	NHANDANG	1.477	.131	11.263	***
ND6	<---	NHANDANG	1.352	.125	10.854	***

NT1	<---	NIEMTIN	1.000
NT2	<---	NIEMTIN	1.090	.094	11.647	***
NT3	<---	NIEMTIN	1.335	.113	11.840	***
NT4	<---	NIEMTIN	1.301	.109	11.946	***
NT5	<---	NIEMTIN	1.314	.111	11.876	***
TN1	<---	TNXHDN	1.000
TN2	<---	TNXHDN	1.081	.060	17.966	***
TN3	<---	TNXHDN	1.178	.069	17.098	***
TN4	<---	TNXHDN	1.058	.066	15.977	***
TN5	<---	TNXHDN	.995	.066	15.130	***
CX1	<---	CAMXUC	1.000
CX2	<---	CAMXUC	1.157	.089	12.950	***
CX3	<---	CAMXUC	1.240	.090	13.717	***
CX4	<---	CAMXUC	1.213	.090	13.538	***
HL1	<---	HAILONG	1.000
HL2	<---	HAILONG	1.108	.109	10.124	***
HL3	<---	HAILONG	1.071	.106	10.117	***
HL4	<---	HAILONG	1.116	.112	9.950	***
TT1	<---	TRUNGTHANH	1.000
TT2	<---	TRUNGTHANH	1.091	.095	11.488	***
TT3	<---	TRUNGTHANH	1.306	.096	13.611	***
TT4	<---	TRUNGTHANH	1.324	.097	13.672	***

Standardized Regression Weights: (Group number 1 - Default model)

			Estimate
NIEMTIN	<---	TNXHDN	.522
NHANDANG	<---	TNXHDN	.636
CAMXUC	<---	TNXHDN	.369
CAMXUC	<---	NHANDANG	.122
CAMXUC	<---	NIEMTIN	.267
HAILONG	<---	TNXHDN	.255
HAILONG	<---	NHANDANG	.171
HAILONG	<---	CAMXUC	.231
HAILONG	<---	NIEMTIN	.173
TRUNGTHANH	<---	NHANDANG	.269
TRUNGTHANH	<---	CAMXUC	.284
TRUNGTHANH	<---	HAILONG	.185
TRUNGTHANH	<---	NIEMTIN	.245
ND1	<---	NHANDANG	.650
ND2	<---	NHANDANG	.724
ND3	<---	NHANDANG	.862
ND4	<---	NHANDANG	.848
ND5	<---	NHANDANG	.871
ND6	<---	NHANDANG	.827
NT1	<---	NIEMTIN	.707
NT2	<---	NIEMTIN	.719
NT3	<---	NIEMTIN	.834
NT4	<---	NIEMTIN	.843

NT5	<---	NIEMTIN	.837
TN1	<---	TNXHDN	.825
TN2	<---	TNXHDN	.845
TN3	<---	TNXHDN	.903
TN4	<---	TNXHDN	.866
TN5	<---	TNXHDN	.837
CX1	<---	CAMXUC	.781
CX2	<---	CAMXUC	.803
CX3	<---	CAMXUC	.844
CX4	<---	CAMXUC	.834
HL1	<---	HAILONG	.733
HL2	<---	HAILONG	.733
HL3	<---	HAILONG	.732
HL4	<---	HAILONG	.718
TT1	<---	TRUNGTHANH	.763
TT2	<---	TRUNGTHANH	.737
TT3	<---	TRUNGTHANH	.858
TT4	<---	TRUNGTHANH	.862

Covariances: (Group number 1 - Default model)

			Estimate	S.E.	C.R.	P	Label
e2	<-->	e3	.050	.031	1.587	.113
e2	<-->	e5	-.057	.028	-2.026	.043
e12	<-->	e13	.097	.035	2.727	.006
e15	<-->	e16	.065	.032	2.052	.040
e7	<-->	e8	.092	.034	2.674	.008

Correlations: (Group number 1 - Default model)

			Estimate
e2	<-->	e3	.142
e2	<-->	e5	-.167
e12	<-->	e13	.239
e15	<-->	e16	.189
e7	<-->	e8	.208

Variances: (Group number 1 - Default model)

	Estimate	S.E.	C.R.	P	Label
TNXHDN	.866	.114	7.571	***
e32	.236	.045	5.290	***
e33	.305	.052	5.840	***
e30	.295	.045	6.527	***
e29	.198	.035	5.565	***
e31	.189	.031	6.041	***
e1	.542	.053	10.250	***
e2	.424	.046	9.190	***
e3	.292	.036	8.203	***
e4	.331	.038	8.694	***
e5	.273	.034	7.975	***

e6	.334	.037	9.037	***
e7	.420	.044	9.569	***
e8	.467	.049	9.492	***
e9	.326	.040	8.102	***
e10	.289	.037	7.903	***
e11	.309	.038	8.038	***
e12	.407	.046	8.868	***
e13	.403	.047	8.574	***
e14	.273	.038	7.159	***
e15	.321	.040	8.039	***
e16	.367	.043	8.558	***
e17	.318	.036	8.913	***
e18	.365	.043	8.588	***
e19	.307	.040	7.746	***
e20	.318	.040	7.982	***
e21	.306	.036	8.428	***
e22	.375	.045	8.429	***
e23	.352	.042	8.438	***
e24	.413	.048	8.624	***
e25	.321	.035	9.201	***
e26	.448	.047	9.449	***
e27	.274	.037	7.494	***
e28	.272	.037	7.383	***

Squared Multiple Correlations: (Group number 1 - Default model)

	Estimate
NIEMTIN	.272
NHANDANG	.404
CAMXUC	.405
HAILONG	.442
TRUNGTHANH	.579
TT4	.743
TT3	.736
TT2	.543
TT1	.583
HL4	.516
HL3	.536
HL2	.537
HL1	.537
CX4	.696
CX3	.713
CX2	.645

CX1	.610
TN5	.700
TN4	.751
TN3	.815
TN2	.715
TN1	.680
NT5	.701
NT4	.711
NT3	.696
NT2	.517
NT1	.500
ND6	.684
ND5	.759
ND4	.718
ND3	.744
ND2	.525
ND1	.422

Standardized Regression Weights: (Group number 1 - Default model)

Parameter			SE	SE-SE	Mean	Bias	SE-Bias
NIEMTIN	<---	TNXHDN	.061	.002	.514	-.008	.003
NHANDANG	<---	TNXHDN	.051	.002	.630	-.006	.002
CAMXUC	<---	TNXHDN	.095	.003	.362	-.007	.004
CAMXUC	<---	NHANDANG	.072	.002	.132	.010	.003
CAMXUC	<---	NIEMTIN	.080	.003	.266	-.001	.004
HAILONG	<---	TNXHDN	.106	.003	.258	.004	.005
HAILONG	<---	NHANDANG	.086	.003	.168	-.004	.004
HAILONG	<---	CAMXUC	.091	.003	.237	.007	.004
HAILONG	<---	NIEMTIN	.079	.003	.162	-.011	.004
TRUNGTHANH	<---	NHANDANG	.070	.002	.260	-.009	.003
TRUNGTHANH	<---	CAMXUC	.078	.002	.281	-.004	.003
TRUNGTHANH	<---	HAILONG	.089	.003	.193	.008	.004
TRUNGTHANH	<---	NIEMTIN	.071	.002	.248	.002	.003
ND1	<---	NHANDANG	.039	.001	.648	-.002	.002
ND2	<---	NHANDANG	.041	.001	.723	-.001	.002
ND3	<---	NHANDANG	.019	.001	.861	-.001	.001
ND4	<---	NHANDANG	.024	.001	.847	.000	.001
ND5	<---	NHANDANG	.022	.001	.871	.000	.001
ND6	<---	NHANDANG	.026	.001	.826	-.001	.001
NT1	<---	NIEMTIN	.038	.001	.705	-.002	.002
NT2	<---	NIEMTIN	.044	.001	.717	-.002	.002
NT3	<---	NIEMTIN	.025	.001	.833	-.001	.001
NT4	<---	NIEMTIN	.024	.001	.841	-.002	.001
NT5	<---	NIEMTIN	.025	.001	.838	.000	.001
TN1	<---	TNXHDN	.024	.001	.821	-.003	.001
TN2	<---	TNXHDN	.022	.001	.843	-.003	.001
TN3	<---	TNXHDN	.016	.000	.901	-.002	.001
TN4	<---	TNXHDN	.022	.001	.865	-.002	.001
TN5	<---	TNXHDN	.023	.001	.834	-.003	.001
CX1	<---	CAMXUC	.030	.001	.780	-.001	.001
CX2	<---	CAMXUC	.026	.001	.799	-.004	.001
CX3	<---	CAMXUC	.022	.001	.845	.001	.001
CX4	<---	CAMXUC	.027	.001	.831	-.003	.001
HL1	<---	HAILONG	.036	.001	.733	.000	.002
HL2	<---	HAILONG	.036	.001	.730	-.003	.002
HL3	<---	HAILONG	.042	.001	.727	-.005	.002
HL4	<---	HAILONG	.048	.002	.712	-.007	.002
TT1	<---	TRUNGTHANH	.030	.001	.761	-.002	.001
TT2	<---	TRUNGTHANH	.045	.001	.733	-.004	.002
TT3	<---	TRUNGTHANH	.024	.001	.857	-.001	.001
TT4	<---	TRUNGTHANH	.025	.001	.861	-.001	.001

12.1 Tính toán ảnh hưởng của của giả thuyết

Giả thuyết		Ảnh hưởng
Giả thuyết		Trực tiếp	Gián tiếp
H1	TNXHDN Sự hài lòng của KH	.255	.636.171+.522(.173+.26 7.231)+.3690.231=.316
H2	Sự hài lòng KHLòng trung thành của KH	.175	.000
H3	TNXHDN Nhận dạng KH	.636	.000
H4	Nhận dạng khách hàng  lòng trung thành KH	.269	.171*0.175=.030
H5	TNXHDN Cảm xúc của KH	.369	.522*.267=.139
H6	Cảm xúc của KHLòng trung thành của KH	.284	.231*.175=.040
H7	TNXHDN Niềm tin của KH	.522	.000
H8	Niềm tin của KHLòng trung thành của KH	.245	.267(.284+.231.175)+.1 73*.175=.117
H10	Nhận dạng KH Sự hài lòng KH	.171	.000
H11	Cảm xúc của KH Sự hài lòng KH	.231	.000
H12	Niềm tin của KH Sự hài lòng KH	.173	.267*.231=.062
H13	Niềm tin của KH Cảm xúc KH	.267	.000

12.1 Tính toán ảnh hưởng gián tiếp của TNXHDN đến lòng trung thành

Ảnh hưởng gián tiếp

Mức ảnh hưởng

TNXHDN  Nhận dạng khách

hàng  Lòng trung thành KH

.636*(.269+.171*.175)

=.190

TNXHDN  Niềm tin của KH 

Lòng trung thành KH

.522*(.245+.173*.175+.267*(.284+.231*.175))

=.189

TNXHDN  Cảm xúc của khách

hàng  Lòng trung thành KH

.369*(.284+.231*.175)

=.120

TNXHDN  Sự hài lòng của KH

 Lòng trung thành KH

.255*.175

=.045

Tổng ảnh hưởng

=.543

13.1 PHÂN TÍCH ĐA NHÓM GIỚI TÍNH

TNXHD

N[EM TIN

NHANDANG

cAvixuc

e31

euNc NH

Phan tich da nhom - MH Bat bien

HAILONG

Nu „, „ „,

Unstandardized estimates

CMIN 790.718; DF 677, P .0D2

CM) NDF 1.168

CFI .974 ; GFI .819 ; TLI .972

RMSEA .027

CFI .974 ; GFI .819 ; TLI .972

RMSEA .027

13.2 PHÂN TÍCH ĐA NHÓM THEO ĐẶC ĐIỂM SẢN PHẨM NGÂN HÀNG

— 07

e6 efi e4 e3 e2 et

.29

XDb MD5 NDF MD3 ND2 ND1

NHANDANG

e8 e9

.28

NIEMTIN

e31

TRUNGMANH

1.16

.22

TNXMD

CAMXUC

CX4

Phan tich da nhom - MH Bat bien

HAILONG

" CMlf4 824.126; DF 677, P .000

TK „ „, „,

Unstandard zed estimates „ „

CMINDF 1.217

"’ CFI .959 ; GFI .812 ; TLI .955 RMSEA.030

.35

NDb NDS ND4 N0 3 N D2 N01

TNXHD

NIEMTIN

NHANDANG

CAMXUC

e31

TRUNGMANH

Phan tich da nhom - MH Bat bien

HAILONG

CMIN 824.1262 DF 677, P .000

TT „, „, „, „

Unstandardized estimates

CMINDF 1.217

CFI .959 ; GFI .812 ; TLI .955 " RMSEA.030

13.3 PHÂN TÍCH ĐA NHÓM THEO ĐẶC ĐIỂM NGÂN HÀNG

.35 .33

e6 e5 e4

e2 e1

NDb NDS NO4 3 NB3 NDZ ND1

e9 NT3

HT4 HT5

e33

NIEMTIN

NHANDANG

e31

TRUNG THANH

FT3

TNXHDN

** ' CX4

CX5

CAMXUC

Phan tich da nhom - MH Bat bien NHTMCP KHAC

Unstandardized estimates

HAILONG

HU HL2 HL3 HL4

CX1

CMIN 839.516; DF 677, P .000

CMINDF 1.240

z CF•I .964 ; GFI .814 ; TLI .960

RMSEA .032

e6 e5 e4 e3 e2 et ND6 NDS ND4 3 ND3 HDZ f/ D1

e7 NT1

e6 NT2

e33

NIEMTIN

NHANDANG

e31

TRUNG THANH

M3 M2

771

1 TNXHDN

HL2

HL3

HL4

CMIN 839.516; DF 677, P .000

CMINDF 1.240

‹

CFI .964 ; GFI .814 ; TLI .960

RMSEA .032

Phan tich da nhom - MH Bat Bien NHTMCP NHA NUOC

Unstandardized estimates

HAILONG

CAMXUC

13.4 PHÂN TÍCH ĐA NHÓM THEO THỜI GIAN SỬ DỤNG

.34 35 44 .51

e6 e5 e4 e3 e2 e1

.20

ND6 NDS fJD4 ND3 ND2 ND1

e e8

e9 NT3

1.00

.36

e3t

NIEMTIN

NHANDANG

.15 jg

.13

.18

e31

TRUNGMANH

1.32

1.00

.93

TNXHD

.18

.17

.1 $g

CAMKUC

1.16

HAILONG

Phan tich da nhom - MH Bat Bien 1 °° ‹ rs

<=3 NAM

j gg 1.11

CMIN 951.150; DF 677, P .000

Unstandardized estimates

HU HL2

HL3 HL4 CMINDF 1.405

5 .38 .41 CFJ .941 ; GFI .810 ; TLI .934

RMSEA.042

.2O

e4 e3 e2

.69

e NT1

1.00

TNXHD

e33

NIEMT)N

.17

NHANDANG

.15 g$

CAMXUC

e31

TRUNGTHANH

1. 46

CR2

774 1 2 g

.27

HAILONG

Phan tich da nhom - MH Bat bien ' "° ‹ z

CMIN 951.150; DF 677, P .000

3 NAM

Unstandardized estimates "°° ""*

.36 45

r› «r‹ CMINDF1.405 zz ›s CFI .941 ; GFI .810 ; TLI .934

RMSEA.042

13.5 PHÂN TÍCH ĐA NHÓM THEO THU NHẬP

e6 eS e4 e3 e2 e1

ND6 ND5 N04 y 2 ND3 ND2 ND’t

8 j 1. 7 1

e 1 Nf1

1.00

e33

NHANDANG

e31

ed ' NT2

e9 M75

1 1 NT4

NIEM TIN

2 g

TRUNGTHANH

1 NT5

1 1 TNXHD

.16

CAMXUC

CX3 1 $

CX2 1 1

CX1 1

Phan tich da nhom - MH Bat Bien

DUOI 10TR

Unstandardized estimates

HAILONG

HU HL2 HL3 HL4

CMIN 829.321; DF 677, P .000

CMINDF 1.225

CFI .966 ; GFI .814 ; TLI .962

RMSEA .031

ND6 NDS " 32 ÜD3 ND2 NDF

.32

e ' NT1

e33

NHANDANG

e31

e9 NT3

1 NT4

1 ' NT5

1 '

NIEMTIN

HAILONG

CAMXUC

TRUNGMANH

N2 771

CX4 2 2

CX3 1 g

CX2 ' 1 j

CX1 1

Phan tich da nhom - MH Bat bien 10TR TRO LEN

Unstandardized estimates

HU HL2 HL3 HL4

CMIN 829.321; DF 677, P .000

CMINDF 1.225

CFI .966 ; GFI .814 ; TLI .962

RMSEA .031

PHỤ LỤC 14: THỐNG KÊ MÔ TẢ CÁC THANG ĐO

Descriptive Statistics Descriptive Statistics

	N	Minim um	Maxi mum	Mean	Std. Deviati on
TN1	236	1.0	5.0	3.606	1.1305
TN2	236	1.0	5.0	3.619	1.1916
TN3	236	1.0	5.0	3.572	1.2165
TN4	236	1.0	5.0	3.606	1.1380
TN5	236	1.0	5.0	3.530	1.1086
	236

	N	Minim um	Maxi mum	Mean	Std. Deviati on
NT1	236	1.0	5.0	3.644	.9181
NT2	236	1.0	5.0	3.568	.9848
NT3	236	1.0	5.0	3.653	1.0386
NT4	236	1.0	5.0	3.716	1.0021
NT5	236	1.0	5.0	3.784	1.0189
	236

	N	Minim um	Maxi mum	Mean	Std. Deviati on
ND1	236	1.0	5.0	3.275	.9700
ND2	236	1.0	5.0	3.288	.9462
ND3	236	1.0	5.0	3.339	1.0697
ND4	236	1.0	5.0	3.343	1.0861
ND5	236	1.0	5.0	3.326	1.0677
ND6	236	1.0	5.0	3.343	1.0298
	236

Descriptive Statistics

	N	Minim um	Maximu m	Mean	Std. Deviati on
CX1	236	1.0	5.0	3.428	.9034
CX2	236	1.0	5.0	3.453	1.0158
CX3	236	1.0	5.0	3.559	1.0359
CX4	236	1.0	5.0	3.525	1.0249
	236

Descriptive Statistics Descriptive Statistics

	N	Minim um	Maxi mum	Mean	Std. Deviati on
HL1	236	2.0	5.0	3.623	.8133
HL2	236	1.0	5.0	3.708	.9011
HL3	236	1.0	5.0	3.636	.8719
HL4	236	1.0	5.0	3.742	.9254
	236

	N	Minimu m	Maximu m	Mean	Std. Deviati on
TT1	236	1.0	5.0	3.597	.8770
TT2	236	1.0	5.0	3.542	.9905
TT3	236	1.0	5.0	3.572	1.0185
TT4	236	1.0	5.0	3.555	1.0279
	236

PHỤ LỤC 15: THỐNG KÊ MÔ TẢ MẪU

	Statistic	s
GEN
N	Valid	236
	Missing	0

GEN

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Nam	135	57.2	57.2	57.2
	Nu	101	42.8	42.8	100.0
	Total	236	100.0	100.0

	Statistic	s
AGE
N	Valid	236
	Missing	0

AGE

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	<25	68	28.8	28.8	28.8
	25-40	80	33.9	33.9	62.7
	41-60	69	29.2	29.2	91.9
	>60	19	8.1	8.1	100.0
	Total	236	100.0	100.0

	Statistic	s
EDU
N	Valid	236
	Missing	0

EDU

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Đại học	80	33.9	33.9	33.9
	Sau đại học	38	16.1	16.1	50.0
	THPT	68	28.8	28.8	78.8
	Trung cấp, Cao đẳng	50	21.2	21.2	100.0
	Total	236	100.0	100.0

	Statistic	s
INCOME
N	Valid	236
	Missing	0

INCOME

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	10000000 - 20000000 VND	41	17.4	17.4	17.4
	< 5,000,000 VND	31	13.1	13.1	30.5
	>=20,000,000 VND	47	19.9	19.9	50.4
	5,000,000 - <10,000,000 VND	117	49.6	49.6	100.0
	Total	236	100.0	100.0

	Statistic	s
NHGD
N	Valid	236
	Missing	0

NHGD

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	BIDV	41	17.4	17.4	17.4
	VIETINBANK	37	15.7	15.7	33.1
	ACB	32	13.6	13.6	46.6
	VIETCOMBANK	29	12.3	12.3	58.9
	SACOMBANK	24	10.2	10.2	69.1
	SCB	20	8.5	8.5	77.5
	TECHCOMBANK	14	5.9	5.9	83.5
	AGRIBANK	11	4.7	4.7	88.1
	SHB	9	3.8	3.8	91.9
	EXIMBANK	7	3.0	3.0	94.9
	DONGABANK	4	1.7	1.7	96.6
	TPBANK	3	1.3	1.3	97.9
	KIENLONGBANK	2	.8	.8	98.7
	MBBANK	1	.4	.4	99.2
	MSBBANK	1	.4	.4	99.6
	VIETABANK	1	.4	.4	100.0
	Total	236	100.0	100.0

	Statistic	s
LOAIHINH
N	Valid	236
	Missing	0
Mode		2.00
Range		1.00
Minimum		1.00
Maximum		2.00
	Statistic	s
TIM
N	Valid	236
	Missing	0

LOAIHINH

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	TT	108	45.8	45.8	45.8
	TK	128	54.2	54.2	100.0
	Total	236	100.0	100.0

TIM

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Dưới 1 năm	82	34.7	34.7	34.7
	1 đến 3 năm	110	46.6	46.6	81.4
	Trên 3 năm	44	18.6	18.6	100.0
	Total	236	100.0	100.0

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Ngày đăng: 08/04/2022