Evaluation of loan service quality for individual customers at National Commercial Joint Stock Bank - 11

Correlations

  hl nlpv du tc pth
  hl 1,000 yen .320 .426 .433 .285
  nlpv .320 1,000 yen .000 .000 .000
Pearson Correlation du .426 .000 1,000 yen .000 .000
  tc .433 .000 .000 1,000 yen .000
  pth .285 .000 .000 .000 1,000 yen
  hl . .000 .000 .000 .000
  nlpv .000 . .500 .500 .500
Sig. (1-tailed) du .000 .500 . .500 .500
  tc .000 .500 .500 . .500
  pth .000 .500 .500 .500 .
  hl 130 130 130 130 130
  nlpv 130 130 130 130 130
WOMEN du 130 130 130 130 130
  tc 130 130 130 130 130
  pth 130 130 130 130 130

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Variables Entered/Removeda

Model Variables Entered Variables Removed Method
first pthh, tc, du, nlpvb . Enter

a. Dependent Variable: hl
b. All requested variables entered.
Model Summaryb

Model CHEAP R Square Adjusted R Square Std. Error of the Estimate Durbin-Watson
first .744a .553 .539 .67893804 1.713

a. Predictors: (Constant), pthh, tc, du, nlpv
b. Dependent Variable: hl
ANOVAa

Model Sum of Squares DF Mean Square F Sig.
  Regression 71,380 4 17.845 38,713 .000b
first Residual 57,620 125 .461    
  Total 129,000 won 129      

a. Dependent Variable: hl
b. Predictors: (Constant), pthh, tc, du, nlpv

Coefficientsa

Model Unstandardized Coefficients Standardized Coefficients t Sig. Collinearity Statistics
REMOVE Std. Error Beta Tolerance VIF
  (Constant) -3.148E-016 .060   .000 1,000 yen    
  nlpv .320 .060 .320 5,353 .000 1,000 yen 1,000 yen
first du .426 .060 .426 7.132 .000 1,000 yen 1,000 yen
  tc .433 .060 .433 7.249 .000 1,000 yen 1,000 yen
  pth .285 .060 .285 4,773 .000 1,000 yen 1,000 yen

a. Dependent Variable: hl
Collinearity Diagnosticsa

Model Dimension Eigenvalue Condition Index Variance Proportions
(Constant) nlpv du tc pth
  first 1,000 yen 1,000 yen .00 .15 .14 .70 .00
  2 1,000 yen 1,000 yen 1.00 .00 .00 .00 .00
first 3 1,000 yen 1,000 yen .00 .19 .53 .28 .00
  4 1,000 yen 1,000 yen .00 .00 .00 .00 1.00
  5 1,000 yen 1,000 yen .00 .65 .33 .01 .00

a. Dependent Variable: hl
Residuals Statisticsa

  Minimum Maximum Mean Std. Deviation WOMEN
Predicted Value -2.4109719 1.3220025 0E-7 .74386583 130
Residual -3.66153955 1.45256519 0E-8 .66832898 130
Std. Predicted Value -3.241 1,777 .000 1,000 yen 130
Std. Residual -5.393 2.139 .000 .984 130

a. Dependent Variable: hl

ADDENDUM 6: ASSESSMENT LEVEL OF PER FACTOR Statistics   PTTH1 PTTH2 PTH3 PTTH4 Valid N Missing 1

ADDENDUM 6: ASSESSMENT LEVEL OF PER FACTOR
Statistics

  PTTH1 PTTH2 PTH3 PTTH4
Valid
N
Missing
Mean
130
0
3.9846
130
0
3.9077
130
0
3,9000
130
0
3.8846

Frequency Table
PTTH1

  Frequency Percent Valid Percent Cumulative Percent
  disagree 4 3.1 3.1 3.1
  middle school thirty first 23.8 23.8 26.9
Valid agree 58 44.6 44.6 71.5
  very happy 37 28.5 28.5 100.0
  Total 130 100.0 100.0  

PTTH2

  Frequency Percent Valid Percent Cumulative Percent
  disagree 5 3.8 3.8 3.8
  middle school 28 21.5 21.5 25.4
Valid agree 71 54.6 54.6 80.0
  very happy 26 20.0 20.0 100.0
  Total 130 100.0 100.0  

PTH3

  Frequency Percent Valid Percent Cumulative Percent
  disagree 4 3.1 3.1 3.1
  middle school thirty first 23.8 23.8 26.9
Valid agree 69 53.1 53.1 80.0
  very happy 26 20.0 20.0 100.0
  Total 130 100.0 100.0  

PTTH4

  Frequency Percent Valid Percent Cumulative Percent
  disagree 6 4.6 4.6 4.6
  middle school 25 19.2 19.2 23.8
Valid agree 77 59.2 59.2 83.1
  very happy 22 16.9 16.9 100.0
  Total 130 100.0 100.0  

Statistics

  NLPV1 NLPV2 NLPV3 NLPV4 NLPV5
WOMEN Valid
Missing
130
0
130
0
130
0
130
0
130
0
Mean   4,0000 won 3.7308 3.9154 3.8692 3.7846

Frequency Table
NLPV1

  Frequency Percent Valid Percent Cumulative Percent
  disagree 9 6.9 6.9 6.9
  middle school 23 17.7 17.7 24.6
Valid agree 57 43.8 43.8 68.5
  very happy 41 31.5 31.5 100.0
  Total 130 100.0 100.0  

NLPV2

  Frequency Percent Valid Percent Cumulative Percent
  disagree 9 6.9 6.9 6.9
  middle school 33 25.4 25.4 32.3
Valid agree 72 55.4 55.4 87.7
  very happy 16 12.3 12.3 100.0
  Total 130 100.0 100.0  

NLPV3

  Frequency Percent Valid Percent Cumulative Percent
  disagree 3 2.3 2.3 2.3
  middle school 35 26.9 26.9 29.2
Valid agree 62 47.7 47.7 76.9
  very happy 30 23.1 23.1 100.0
  Total 130 100.0 100.0  

NLPV4

  Frequency Percent Valid Percent Cumulative Percent
  disagree 8 6.2 6.2 6.2
  middle school 32 24.6 24.6 30.8
Valid agree 59 45.4 45.4 76.2
  very happy thirty first 23.8 23.8 100.0
  Total 130 100.0 100.0  

NLPV5

  Frequency Percent Valid Percent Cumulative Percent
  disagree 5 3.8 3.8 3.8
  middle school 39 30.0 30.0 33.8
Valid agree 65 50.0 50.0 83.8
  very happy 21 16.2 16.2 100.0
  Total 130 100.0 100.0  

Statistics

  TC1 TC2 TC3 TC4 TC5
WOMEN Valid
Missing
130
0
130
0
130
0
130
0
130
0
Mean   4.0154 3.9923 3.8846 3.9462 4.0615

Frequency Table
TC1

  Frequency Percent Valid Percent Cumulative Percent
  disagree 6 4.6 4.6 4.6
  middle school 23 17.7 17.7 22.3
Valid agree sixty four 49.2 49.2 71.5
  very happy 37 28.5 28.5 100.0
  Total 130 100.0 100.0  

TC2

  Frequency Percent Valid Percent Cumulative Percent
  disagree 7 5.4 5.4 5.4
  middle school 26 20.0 20.0 25.4
Valid agree 58 44.6 44.6 70.0
  very happy 39 30.0 30.0 100.0
  Total 130 100.0 100.0  

TC3

  Frequency Percent Valid Percent Cumulative Percent
  disagree 6 4.6 4.6 4.6
  middle school 28 21.5 21.5 26.2
Valid agree 71 54.6 54.6 80.8
  very happy 25 19.2 19.2 100.0
  Total 130 100.0 100.0  

TC4

  Frequency Percent Valid Percent Cumulative Percent
  disagree 6 4.6 4.6 4.6
  middle school 27 20.8 20.8 25.4
Valid agree 65 50.0 50.0 75.4
  very happy 32 24.6 24.6 100.0
  Total 130 100.0 100.0  

TC5

  Frequency Percent Valid Percent Cumulative Percent
  disagree 3 2.3 2.3 2.3
  middle school 27 20.8 20.8 23.1
Valid agree 59 45.4 45.4 68.5
  very happy 41 31.5 31.5 100.0
  Total 130 100.0 100.0  

Statistics

  DU1 DU2 DU3 DU4 DU5
WOMEN Valid
Missing
130
0
130
0
130
0
130
0
130
0
Mean   3.7154 3.7846 3.8538 3.8846 3,8000

Frequency Table
DU1

  Frequency Percent Valid Percent Cumulative Percent
  I don't agree first .8 .8 .8
  disagree 5 3.8 3.8 4.6
Valid middle
school
42
64
32.3
49.2
32.3
49.2
36.9
86.2
  very happy 18 13.8 13.8 100.0
  Total 130 100.0 100.0  

DU2

  Frequency Percent Valid Percent Cumulative Percent
  I don't agree first .8 .8 .8
  disagree 6 4.6 4.6 5.4
Valid middle
school
33
70
25.4
53.8
25.4
53.8
30.8
84.6
  very happy 20 15.4 15.4 100.0
  Total 130 100.0 100.0  

DU3

  Frequency Percent Valid Percent Cumulative Percent
  disagree 6 4.6 4.6 4.6
  middle school 34 26.2 26.2 30.8
Valid agree 63 48.5 48.5 79.2
  very happy 27 20.8 20.8 100.0
  Total 130 100.0 100.0  

DU4

  Frequency Percent Valid Percent Cumulative Percent
  disagree 8 6.2 6.2 6.2
  middle school thirty first 23.8 23.8 30.0
Valid agree 59 45.4 45.4 75.4
  very happy 32 24.6 24.6 100.0
  Total 130 100.0 100.0  

DU5

  Frequency Percent Valid Percent Cumulative Percent
  disagree 5 3.8 3.8 3.8
  middle school 35 26.9 26.9 30.8
Valid agree 71 54.6 54.6 85.4
  very happy 19 14.6 14.6 100.0
  Total 130 100.0 100.0  

Statistics

  CT1 CT2 CT3 CT4 CT5
WOMEN Valid
Missing
130
0
130
0
130
0
130
0
130
0
Mean   3.8154 3.7538 3.7692 4.0154 3.6923

Frequency Table
CT1

  Frequency Percent Valid Percent Cumulative Percent
  disagree 3 2.3 2.3 2.3
  middle school 41 31.5 31.5 33.8
Valid agree 63 48.5 48.5 82.3
  very happy 23 17.7 17.7 100.0
  Total 130 100.0 100.0  

CT2

  Frequency Percent Valid Percent Cumulative Percent
  disagree 3 2.3 2.3 2.3
  middle school 44 33.8 33.8 36.2
Valid agree 65 50.0 50.0 86.2
  very happy 18 13.8 13.8 100.0
  Total 130 100.0 100.0  

CT3

  Frequency Percent Valid Percent Cumulative Percent
  disagree 4 3.1 3.1 3.1
  middle school 36 27.7 27.7 30.8
Valid agree 76 58.5 58.5 89.2
  very happy 14 10.8 10.8 100.0
  Total 130 100.0 100.0  

CT4

  Frequency Percent Valid Percent Cumulative Percent
  disagree 3 2.3 2.3 2.3
  middle school 27 20.8 20.8 23.1
Valid agree 65 50.0 50.0 73.1
  very happy 35 26.9 26.9 100.0
  Total 130 100.0 100.0  

CT5

  Frequency Percent Valid Percent Cumulative Percent
  disagree 5 3.8 3.8 3.8
  middle school 39 30.0 30.0 33.8
Valid agree 77 59.2 59.2 93.1
  very happy 9 6.9 6.9 100.0
  Total 130 100.0 100.0  

Statistics

  HL1 HL2 HL3
Valid
N
Missing
Mean
130
0
3.9538
130
0
3.8385
130
0
3.7385

Frequency Table
HL1

  Frequency Percent Valid Percent Cumulative Percent
  disagree 5 3.8 3.8 3.8
  middle school 30 23.1 23.1 26.9
Valid agree sixty one 46.9 46.9 73.8
  very happy 34 26.2 26.2 100.0
  Total 130 100.0 100.0  

HL2

  Frequency Percent Valid Percent Cumulative Percent
  disagree 6 4.6 4.6 4.6
  middle school 30 23.1 23.1 27.7
Valid agree seventy three 56.2 56.2 83.8
  very happy 21 16.2 16.2 100.0
  Total 130 100.0 100.0  

HL3

  Frequency Percent Valid Percent Cumulative Percent
  disagree 6 4.6 4.6 4.6
  middle school 38 29.2 29.2 33.8
Valid agree 70 53.8 53.8 87.7
  very happy 16 12.3 12.3 100.0
  Total 130 100.0 100.0  

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Date published: 13/11/2021
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