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Đánh Giá Sơ Bộ Thang Đo Sự Hài Lòng Reliability Statistics


3.2.4. Sự đồng cảm

Reliability Statistics


Cronbach’s Alpha

N of Items

.803

4

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Item-Total Statistics



Scale Mean if

Item Deleted

Scale Variance

if Item Deleted

Corrected Item-

Total Correlation

Cronbach’s Alpha

if Item Deleted

CLDC1

10.82

3.726

.542

.801

CLDC2

10.66

3.855

.689

.721

CLDC3

10.72

3.984

.631

.748

CLDC4

10.49

4.060

.633

.748


Total Variance Explained


Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of

Variance

Cumulative

%

Total

% of

Variance

Cumulative

%

1

2.553

63.827

63.827

2.553

63.827

63.827

2

.624

15.593

79.419




3

.480

12.007

91.426




4

.343

8.574

100.000





Extraction Method: Principal Component Analysis.

Component Matrixa



Component

1

CLDC1

.728

CLDC2

.844

CLDC3

.814

CLDC4

.804


Extraction Method: Principal Component Analysis.a

a. 1 components extracted.


3.2.5. Độ tin cậy

Reliability Statistics


Cronbach’s Alpha

N of Items

.890

4


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach’s Alpha if Item Deleted

CLTC1

11.38

4.718

.748

.862

CLTC2

11.28

4.673

.734

.867

CLTC3

11.28

4.592

.781

.849

CLTC4

11.08

4.562

.766

.855


Total Variance Explained

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

1

3.006

75.144

75.144

3.006

75.144

75.144

2

.386

9.638

84.782




3

.330

8.241

93.023




4

.279

6.977

100.000





Extraction Method: Principal Component Analysis.

Component Matrixa


Component

1

CLTC1

.861

CLTC2

.851

CLTC3

.883

CLTC4

.873


Extraction Method: Principal Component Analysis.a

a. 1 components extracted.

3.2.6. Chất lượng tổng thể

Reliability Statistics


Cronbach’s Alpha

N of Items

.897

3


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach’s Alpha if Item Deleted

CLT1

7.080

2.426

.751

.892

CLT2

7.115

2.313

.781

.881

CLT3

7.105

2.416

.763

.882


Total Variance Explained


Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

1

2.494

83.117

83.117

2.494

83.117

83.117

2

.360

11.995

95.112




3

.147

4.888

100.000





Extraction Method: Principal Component Analysis.


Component Matrixa



Component

1

CLT1

CLT2 CLT3

.887

.952

.894

Extraction Method: Principal Component Analysis.a

a. 1 components extracted.

Cronbach’s Alpha

N of Items

.820

5

3.3. Đánh giá sơ bộ thang đo Sự hài lòng Reliability Statistics


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach’s Alpha if Item Deleted

SHL1

15.40

5.235

.621

.782

SHL2

15.42

5.059

.651

.773

SHL3

15.63

4.798

.691

.759

SHL4

15.75

5.083

.589

.791

SHL5

15.67

5.398

.512

.813

Total Variance Explained

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

1

2.919

58.372

58.372

2.919

58.372

58.372

2

.804

16.075

74.447




3

.545

10.892

85.339




4

.440

8.794

94.133




5

.293

5.867

100.000




Extraction Method: Principal Component Analysis.


Component Matrixa


Component

1

SHL1

.775

SHL2

.802

SHL3

.819

SHL4

.745

SHL5

.670


Extraction Method: Principal Component Analysis.a

a. 1 components extracted.


Cronbach’s Alpha

N of Items

.898

5

3.4. Đánh giá sơ bộ thang đo Chi phí chuyển đổi Reliability Statistics


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach’s Alpha if Item Deleted

CP1

13.24

10.515

.686

.889

CP2

13.28

11.049

.644

.897

CP3

13.27

9.691

.744

.878

CP4

13.33

9.807

.839

.856

CP5

13.33

9.807

.839

.856


Total Variance Explained

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of

Variance

Cumulative

%

Total

% of

Variance

Cumulative

%

1

3.574

71.476

71.476

3.574

71.476

71.476

2

.688

13.769

85.245




3

.453

9.064

94.309




4

.285

5.691

100.000




5

2.570E-016

5.140E-015

100.000




Extraction Method: Principal Component Analysis


Component Matrixa


Component

1

CP1

.795

CP2

.752

CP3

.838

CP4

.915

CP5

.915


Extraction Method: Principal Component Analysis.a

a. 1 components extracted.


3.5. Đánh giá sơ bộ thang đo Cam kết từ mối quan hệ


Cronbach’s Alpha

N of Items

.768

7

3.5.1. Kết quả đánh giá lần 1 Reliability Statistics


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach’s Alpha if Item Deleted

MQH1

15.28

9.267

.268

.878

MQH2

15.17

9.134

.723

.724

MQH3

15.24

8.879

.258

.869

MQH4

14.96

9.295

.578

.763

MQH5

15.78

9.216

.594

.744

MQH6

15.47

9.183

.626

.635

MQH7

15.32

9.309

.588

.708


Total Variance Explained


Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

1

3.862

56.120

56.120

3.862

56.120

56.120

2

.528

11.783

72.278




3

.561

10.356

77.202




4

.371

4.210

84.128




5

.348

3.230

97.352




4

.318

2.956

96.044




5

.205

2.120

100.000




Extraction Method: Principal Component Analysis


Component Matrixa



Component

1

MQH1

.338

MQH2

.788

MQH3

.563

MQH4

.828

MQH5

.820

MQH6

.805

MQH7

.852


Extraction Method: Principal Component Analysis.a

a. 1 components extracted.


Cronbach’s Alpha

N of Items

.867

5

3.5.2. Kết quả đánh giá lần 2 Reliability Statistics


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach’s Alpha if Item Deleted

MQH2

12.55

7.345

.784

.815

MQH4

12.58

7.230

.807

.814

MQH5

12.27

8.801

.507

.861

MQH6

12.47

7.909

.676

.843

MQH7

12.68

7.929

.678

.843


Total Variance Explained


Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

1

3.287

65.740

65.740

3.287

65.740

65.740

2

.633

12.659

78.399




3

.585

11.694

90.093




4

.298

5.950

96.044




5

.198

3.956

100.000




Extraction Method: Principal Component Analysis


Component Matrixa



Component

1

MQH2

.820

MQH4

.889

MQH5

.684

MQH6

.807

MQH7

.840


Extraction Method: Principal Component Analysis.a

a. 1 components extracted.

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