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Chất lượng dịch vụ ngân hàng của các ngân hàng thương mại Việt Nam - 17


PHỤ LỤC 3

KẾT QUẢ PHÂN TÍCH NHÂN TỐ KHÁM PHÁ EFA

Phân tích nhân tố EFA lần 1


KMO and Bartlett's Test


Kaiser-Meyer-Olkin

Measure of Sampling Adequacy.

.774

Bartlett's Test of Sphericity

Approx.

Chi- Square

665.702

df

550

Sig.

.000

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Chất lượng dịch vụ ngân hàng của các ngân hàng thương mại Việt Nam - 17


Communalities



Initial

Extraction

TC1

1.000

.904

TC2

1.000

.883

TC3

1.000

.966

TC4

1.000

.913

TC5

1.000

.963

PT1

1.000

.903

PT2

1.000

.951

PT3

1.000

.987

PT4

1.000

.966

DC1

1.000

.920

DC2

1.000

.942

DC3

1.000

.970

DC4

1.000

.961

DC5

1.000

.979

NL1

1.000

.532

NL2

1.000

.837

NL3

1.000

.740

NL4

1.000

.617

DU1

1.000

.950

DU2

1.000

.988

DU3

1.000

.961

DU4

1.000

.975


Extraction Method: Principal Component Analysis.



Total Variance Explained



Component


Initial Eigenvalues

Extraction Sums of Squared

Loadings

Rotation Sums of Squared

Loadings


Total

% of Variance

Cumulative

%


Total

% of Variance

Cumulative

%


Total

% of Variance

Cumulative

%

1

11.469

52.133

52.133

11.469

52.133

52.133

6.060

27.544

27.544

2

2.735

12.434

64.567

2.735

12.434

64.567

4.075

18.523

46.067

3

2.400

10.910

75.477

2.400

10.910

75.477

3.838

17.447

63.515

4

1.798

8.174

83.651

1.798

8.174

83.651

3.134

14.244

77.759

5

1.406

6.389

90.040

1.406

6.389

90.040

2.702

12.280

90.040

6

.750

3.408

93.448







7

.699

1.782

95.230







8

.591

1.432

96.661







9

.575

1.301

97.963







10

.475

.858

98.821







11

.422

.769

99.190







12

.343

.657

99.447







13

.311

.558

99.605







14

.259

.417

99.723







15

.214

.400

99.822







16

.221

.373

99.895







17

.191

.369

99.930







18

.190

.257

99.961







19

.152

.158

99.979







20

.103

.117

99.992







21

.101

.100

99.997







22

.091

.073

100.000







Extraction Method: Principal Component Analysis.


Component Matrixa



Component

1

2

3

4

5

DU1

.881





TC2

.876





PT2

.870





DC2

.853





TC3

.842





PT3

.840





DU2

.830





DC3

.827





DU3

.820





TC4

.820





PT4

.819





DC4

.788





DU4

.734



.650


DC5

.732



.649


TC5

.720



.652


TC1

.671


.509



PT1

.666


.532



DC1

.665


.547



NL2


.769




NL3


.678

.522



NL1


.630




NL4


.560




Extraction Method: Principal Component Analysis.

a. 5 components extracted.



Rotated Component Matrixa


Component

1

2

3

4

5

TC1

.877





TC2

.876





TC3

.875





TC4

.845





TC5

.763





PT2

.757

.562




DC2

.754

.561




DC1


.827




DC3


.891






DC4


.875




DC5


.867




DU1



.867



DU2



.867



DU3



.862



DU4



.862



PT1




.886


PT3




.884


PT4




.884


NL2





.906

NL3





.859

NL4





.764

NL1





.715

Extraction Method: Principal Component Analysis.

Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 9 iterations.


Component Transformation Matrix


Component

1

2

3

4

5

1

.648

.445

.483

.374

.098

2

-.412

.419

.050

-.060

.806

3

.420

-.670

-.154

.117

.581

4

-.237

.049

-.399

.883

-.056

5

.422

.419

-.763

-.253

.027

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

Phân tích nhân tố khám phá EFA lần 2

KMO and Bartlett's Test


Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.757

Bartlett's Test of Sphericity

Approx. Chi-Square

1274.702

df

495

Sig.

.000


Communalities



Initial

Extraction

TC1

1.000

.929

TC2

1.000

.878

TC3

1.000

.964

TC4

1.000

.932

TC5

1.000

.964

PT1

1.000

.911

PT3

1.000

.989

PT4

1.000

.974

DC1

1.000

.930

DC3

1.000

.972

DC4

1.000

.968

DC5

1.000

.987

NL1

1.000

.530

NL2

1.000

.837

NL3

1.000

.740

NL4

1.000

.617

DU1

1.000

.904

DU2

1.000

.990

DU3

1.000

.966

DU4

1.000

.985

Extraction Method: Principal Component Analysis.


Total Variance Explained



Component


Initial Eigenvalues

Extraction Sums of Squared

Loadings

Rotation Sums of Squared

Loadings


Total

% of

Variance

Cumulative

%


Total

% of

Variance

Cumulative

%


Total

% of

Variance

Cumulative

%

1

10.020

50.100

50.100

10.020

50.100

50.100

4.989

24.947

24.947

2

2.735

13.676

63.776

2.735

13.676

63.776

3.808

19.039

43.986

3

2.396

11.981

75.757

2.396

11.981

75.757

3.538

17.689

61.675

4

1.744

8.722

84.479

1.744

8.722

84.479

2.938

14.688

76.363

5

1.072

5.361

89.840

1.102

5.361

89.840

2.695

13.477

89.840

6

.849

3.747

93.586







7

.775

1.876

95.462







8

.689

1.555

97.017







9

.521

1.076

98.094







10

.515

.933

99.027







11

.495

.830

99.401









12

.452

.761

99.647







13

.383

.699

99.777







14

.361

.591

99.872







15

.289

.575

99.916







16

.221

.475

99.952







17

.191

.422

99.973







18

.190

.343

99.987







19

.152

.311

99.997







20

.101

.203

100.000







Extraction Method: Principal Component Analysis.



Component Matrixa


Component

1

2

3

4

5

PT3

.854





DU2

.853





TC3

.844





TC2

.842





DU1

.839





DC3

.819





PT4

.819





TC4

.818





DU3

.816





DC4

.793





TC5

.764



.585


DU4

.762



.584


DC5

.753



.581


TC1

.663


.513



PT1

.660


.551



DC1

.655


.535



NL2


.768




NL3


.676

.523



NL1


.629




NL4


.558




Extraction Method: Principal Component Analysis.

a. 5 components extracted.



Rotated Component Matrixa


Component

1

2

3

4

5

TC2

.903





TC3

.899





TC1

.899





TC4

.886





TC5

.709





DC1


.703




DC3


.877




DC4


.876




DC5


.874




DU1



.864



DU2



.896



DU3



.895



DU4



.872



PT1




.883


PT3




.883


PT4




.873


NL2





.906

NL3





.859

NL4





.764

NL1





.715

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 7 iterations.


Component Transformation Matrix


Component

1

2

3

4

5

1

.607

.522

.431

.403

.104

2

-.442

.056

.395

-.037

.803

3

.471

-.180

-.633

.051

.585

4

-.087

-.604

.135

.780

-.037

5

.456

-.572

.489

-.475

.028

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.


PHỤ LỤC 4

KẾT QUẢ PHÂN TÍCH BIẾN ĐỘC LẬP

KMO and Bartlett's Test


Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.716

Bartlett's Test of Sphericity

Approx. Chi-Square

718.450

df

3

Sig.

.000

Communalities



Initial

Extraction

HL1

1.000

.814

HL2

1.000

.722

HL3

1.000

.767

Extraction Method: Principal Component Analysis.

Total Variance Explained



Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

2.303

76.774

76.774

2.303

76.774

76.774

2

.416

13.869

90.643




3

.281

9.357

100.000




Extraction Method: Principal Component Analysis.

Component Matrixa



Component

1

HL1

.902

HL3

.876

HL2

.850



Extraction Method: Principal

Component Analysis.

a. 1 components extracted.

Rotated Component Matrixa


a. Only one component was extracted. The solution cannot be

rotated.


PHỤ LỤC 5

KẾT QUẢ PHÂN TÍCH HỒI QUY

Descriptive Statistics




Mean

Std.

Deviation


N

HL

3.30

.870

550

TC

3.25

.883

550

PT

3.23

.863

550

DC

3.17

.879

550

NL

3.30

.873

550

DU

3.28

.847

550


Correlations



HL

TC

PT

DC

NL

DU

Pearson Correlation

HL

1.000

.933

.922

.834

.079

.957

TC

.928

1.000

.967

.931

.107

.977

PT

.918

.977

1.000

.977

.104

.939

DC

.879

.991

.947

1.000

.107

.955

NL

.098

.109

.105

.108

1.000

.099

DU

.957

.973

.944

.947

.089

1.000

Sig. (1-

tailed)

HL


.000

.000

.000

.023

.000

TC

.000


0.000

0.000

.006

0.000

PT

.000

0.000


.000

.008

.000

DC

.000

0.000

.000


.007

.000

NL

.023

.006

.007

.006


.012

DU

.000

0.000

.000

.000

.012


N

HL

550

550

550

550

550

550

TC

550

550

550

550

550

550

PT

550

550

550

550

550

550

DC

550

550

550

550

550

550

NL

550

550

550

550

550

550

DU

550

550

550

550

550

550


Variables Entered/Removeda



Model

Variables

Entered

Variables

Removed


Method

1

DU, NL,

PT, DC,

TCb


Enter

a. Dependent Variable: HL

b. All requested variables entered.


Model Summaryb



Model


R


R Square


Adjusted R Square

Std. Error of the

Estimate


Durbin- Watson

1

.971a

.894

.899

.206

1.665

a. Predictors: (Constant), DU, NL, PT, DC, TC

b. Dependent Variable: HL


ANOVAa



Model

Sum of

Squares


df

Mean

Square


F


Sig.

1

Regression

380.398

5

76.089

1806.528

.000b

Residual

21.671

516

.043



Total

402.069

521




a. Dependent Variable: HL

b. Predictors: (Constant), DU, NL, PT, DC, TC


Coefficientsa


Model


Unstandardized Coefficients


Standardized Coefficients


t


Sig.


Collinearity Statistics

B

Std. Error

Beta

Tolerance

VIF

1

(Constant)

.088

.066


1.920

.057



TC

.488

.079

.469

6.491

.000

.938

1.034

PT

.752

.053

.747

18.181

.000

.972

1.005

DC

.453

.058

.429

7.972

.000

.946

1.014

NL

.005

.015

.004

.438

.056

.967

1.047


DU

.106

.049

.539

25.819

.000

.973

1.011


a. Dependent Variable: HL


Collinearity Diagnosticsa



Model


Eigenvalue

Condition

Index

Variance Proportions

(Constant)

TC

PT

DC

NL

DU

1

1

5.867

1.000

.00

.00

.00

.00

.00

.00

2

.108

7.373

.05

.00

.00

.00

.34

.00

3

.029

14.490

.95

.00

.00

.00

.65

.00

4

.006

35.631

.01

.00

.52

.00

.00

.35

5

.002

48.666

.01

.00

.30

.64

.00

.34

6

.001

79.923

.00

.98

.18

.37

.00

.33

a. Dependent Variable: HL


Residuals Statisticsa




Minimum


Maximum


Mean

Std.

Deviation


N

Predicted

Value

1.48

4.94

3.30

.876

550

Residual

-1.634

.780

.000

.205

550

Std.

Predicted Value

-1.998

2.016

.000

1.000

550

Std.

Residual

-7.906

3.877

.000

.996

550

a. Dependent Variable: HL

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