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Kết Quả Phân Tích Efa Các Nhân Tố Chất Lượng Dịch Vụ


2. Kết quả phân tích nhân tố khám phá EFA

2.1. Kết quả phân tích EFA các nhân tố chất lượng dịch vụ

KMO and Bartletts Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.904

Approx. Chi-Square

14507.016

Bartletts Test of Sphericity df

325

Sig.

.000

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Communalities


Initial

Extraction

ACA1

.456

.507

ACA2

.471

.530

ACA3

.493

.537

ACA4

.495

.538

ACA5

.413

.474

ACA6

.445

.514

FACI1

.441

.448

FACI2

.507

.544

FACI3

.426

.478

FACI4

.466

.529

FACI5

.494

.540

FACI6

.473

.512

NACA2

.484

.547

NACA4

.474

.531

NACA5

.508

.565

NACA6

.439

.494

NACA7

.466

.533

NACA8

.407

.455

PROG1

.554

.616

PROG2

.629

.724

PROG4

.568

.642

PROG5

.603

.697

INI1

.525

.645

INI2

.458

.546

INI4

.471

.572

INI6

.480

.563

Extraction Method: Principal Axis Factoring.


Total Variance Explained

Factor

Initial

Eigenvalues

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadingsa

Total

% of Variance

Cumulative %

Total

% of

Variance

Cumulative

%

Total

1

7.074

27.206

27.206

6.602

25.391

25.391

4.860

2

2.886

11.099

38.305

2.526

9.717

35.108

4.895

3

2.526

9.714

48.019

2.127

8.180

43.289

4.728

4

2.102

8.084

56.103

1.621

6.233

49.522

3.046

5

1.890

7.268

63.371

1.405

5.404

54.925

2.579

6

.669

2.573

65.944





7

.621

2.389

68.333





8

.588

2.260

70.593







9

.573

2.203

72.796





10

.557

2.143

74.939

11

.540

2.078

77.017

12

.525

2.018

79.035

13

.500

1.923

80.959

14

.467

1.796

82.754

15

.462

1.775

84.530

16

.453

1.744

86.274

17

.431

1.659

87.933

18

.420

1.614

89.547

19

.402

1.548

91.095

20

.391

1.502

92.597

21

.374

1.439

94.036

22

.364

1.401

95.437

23

.332

1.277

96.714

24

.299

1.151

97.865

25

.286

1.100

98.965

26

.269

1.035

100.000

Extraction Method: Principal Axis Factoring.

a. When factors are correlated, sums of squared loadings cannot be added to obtain a total variance.


Factor Matrixa


Factor

1

2

3

4

5

ACA4

.642





ACA3

.634



NACA2

.625



NACA5

.620



NACA4

.606



FACI4

.593



FACI2

.577



ACA2

.576



ACA1

.575



FACI1

.570



NACA7

.556



FACI5

.555



NACA6

.553



FACI6

.547



ACA6

.545



ACA5

.534



NACA8

.534



FACI3

.525



PROG2


.718


PROG5


.716


PROG4


.671


PROG1


.662


INI1



.715

INI4



.650

INI2



.626

INI6



.581

Extraction Method: Principal Axis Factoring.

a. 5 factors extracted. 6 iterations required.


Pattern Matrixa


Factor

1

2

3

4

5

NACA7

.767





NACA5

.731





NACA6

.717





NACA4

.701





NACA2

.700





NACA8

.690





ACA6


.755




ACA2


.747




ACA5


.723




ACA1


.704




ACA3


.680




ACA4


.661




FACI5



.760



FACI2



.740



FACI6



.737



FACI3



.712



FACI4



.691



FACI1



.607



PROG2




.847


PROG5




.846


PROG4




.797


PROG1




.780


INI1





.809

INI4





.762

INI2





.742

INI6





.708

Extraction Method: Principal Axis Factoring. Rotation Method: Promax with Kaiser Normalization.

a. Rotation converged in 6 iterations.


Structure Matrix


Factor

1

2

3

4

5

NACA5

.750





NACA2

.737



NACA7

.728



NACA4

.727



NACA6

.700



NACA8

.674



ACA3


.729


ACA2


.727


ACA4


.727


ACA6


.714


ACA1


.710


ACA5


.686


FACI2



.736

FACI5



.734

FACI4



.723

FACI6



.714

FACI3



.690

FACI1



.661



PROG2




.850


PROG5

.833


PROG4

.801


PROG1

.783


INI1


.796

INI4


.755

INI2


.738

INI6


.737

Extraction Method: Principal Axis Factoring.

Rotation Method: Promax with Kaiser Normalization.


Factor Correlation Matrix

Factor

1

2

3

4

5

1

1.000

.521

.470

.200

.194

2

.521

1.000

.516

.174

.120

3

.470

.516

1.000

.186

.152

4

.200

.174

.186

1.000

.127

5

.194

.120

.152

.127

1.000

Extraction Method: Principal Axis Factoring.

Rotation Method: Promax with Kaiser Normalization.

2.2 Kết quả phân tích nhân tố EFA giá trị chức năng/thỏa mãn mong muốn

KMO and Bartletts Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.691

Approx. Chi-Square

948.198

Bartletts Test of Sphericity df

3

Sig.

.000


Communalities


Initial

Extraction

FUNC1

.363

.511

FUNC2

.324

.445

FUNC3

.404

.621

Extraction Method: Principal Axis Factoring.


Total Variance Explained

Factor

Initial

Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

2.045

68.183

68.183

1.578

52.602

52.602

2

.528

17.606

85.788




3

.426

14.212

100.000




Extraction Method: Principal Axis Factoring.


Factor Matrixa


Factor

1

FUNC3 FUNC1 FUNC2

.788

.715

.667

Extraction Method: Principal Axis Factoring.

a. 1 factors extracted. 11 iterations required.


2.3 Kết quả phân tích EFA giá trị cảm xúc

KMO and Bartletts Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.712

Approx. Chi-Square

1188.460

Bartletts Test of Sphericity df

3

Sig.

.000


Communalities


Initial

Extraction

EMO1

.399

.529

EMO2

.446

.616

EMO3

.439

.600

Extraction Method: Principal Axis Factoring.


Total Variance Explained

Factor

Initial

Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

2.161

72.037

72.037

1.744

58.129

58.129

2

.448

14.927

86.965




3

.391

13.035

100.000




Extraction Method: Principal Axis Factoring.


Factor Matrixa


Factor

1

EMO2 EMO3 EMO1

.785

.774

.727

Extraction Method:

Principal Axis Factoring.

a. 1 factors extracted. 7 iterations required.

2.4 Kết quả phân tích EFA giá trị xã hội

KMO and Bartletts Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.705

Approx. Chi-Square

1048.576

Bartletts Test of Sphericity df

3

Sig.

.000


Communalities


Initial

Extraction

SOCI1

.386

.538

SOCI2

.411

.592

SOCI3

.377

.521

Extraction Method: Principal Axis Factoring.


Total Variance Explained

Factor

Initial

Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

2.100

69.998

69.998

1.651

55.047

55.047

2

.472

15.718

85.716




3

.429

14.284

100.000




Extraction Method: Principal Axis Factoring.


Factor Matrixa


Factor

1

SOCI2 SOCI1 SOCI3

.769

.734

.722

Extraction Method:

Principal Axis Factoring.

a. 1 factors extracted. 8 iterations required.

2.5 Kết quả phân tích EFA giá trị tri thức

KMO and Bartletts Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.679

Approx. Chi-Square

1023.383

Bartletts Test of Sphericity df

3

Sig.

.000


Communalities


Initial

Extraction

EPIS1

.293

.378

EPIS2

.450

.686

EPIS3

.415

.563

Extraction Method: Principal Axis Factoring.

Total Variance Explained

Factor

Initial

Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

2.064

68.816

68.816

1.627

54.246

54.246

2

.563

18.752

87.568




3

.373

12.432

100.000




Extraction Method: Principal Axis Factoring.

Factor Matrixa


Factor

1

EPIS2 EPIS3

EPIS1

.829

.751

.614

Extraction Method:Principal Axis Factoring.

a. 1 factors extracted. 13 iterations required.


2.6 Kết quả phân tích EFA sự hài lòng của sinh viên

KMO and Bartletts Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.682

Approx. Chi-Square

863.573

Bartletts Test of Sphericity df

3

Sig.

.000


Communalities


Initial

Extraction

SAT1

.296

.411

SAT2

.386

.622

SAT3

.336

.480

Extraction Method: Principal Axis Factoring.


Total Variance Explained

Factor

Initial

Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

1.999

66.628

66.628

1.513

50.437

50.437

2

.561

18.695

85.323




3

.440

14.677

100.000




Extraction Method: Principal Axis Factoring.


Factor Matrixa


Factor

1

SAT2

SAT3 SAT1

.789

.693

.641

Extraction Method:

Principal Axis Factoring.

a. 1 factors extracted. 12 iterations required.

3. Kết quả kiểm định hệ số tin cậy Cronbach Alpha

3.1 Kết quả kiểm định hệ số tin cậy Cronbach Alpha yếu tố học thuật

Case Processing Summary


N

%


Valid

1226

100.0

Cases

Excludeda

0

.0


Total

1226

100.0

a. Listwise deletion based on all variables in the procedure.

Alpha

N of Items

.859

6

Cronbachs



Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if

Item Deleted

Corrected Item-Total

Correlation

Cronbachs Alpha if Item

Deleted

ACA1

23.3923

16.766

.650

.835

ACA2

23.6085

16.616

.663

.833

ACA3

23.7414

16.518

.667

.832

ACA4

23.5579

17.013

.666

.834

ACA5

23.8108

15.683

.629

.840

ACA6

23.8344

15.227

.650

.837

3.2 Kết quả kiểm định hệ số tin cậy Cronbach Alpha yếu tố phi học thuật

Case Processing Summary


N

%


Valid

1226

100.0

Cases

Excludeda

0

.0


Total

1226

100.0

a. Listwise deletion based on all variables in the procedure.


Reliability Statistics

Cronbachs

Alpha

N of Items

.864

6


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if

Item Deleted

Corrected Item-Total

Correlation

Cronbachs Alpha if Item

Deleted

NACA2

22.1338

19.448

.675

.837

NACA4

22.0302

19.897

.669

.839

NACA5

22.1705

19.759

.683

.837

NACA6

21.9568

19.431

.641

.843

NACA7

22.2104

18.935

.664

.839

NACA8

22.3042

19.116

.623

.848


3.3 Kết quả kiểm định hệ số tin cậy Cronbach Alpha yếu tố chương trình đào tạo

Case Processing Summary


N

%


Valid

1226

100.0

Cases

Excludeda

0

.0


Total

1226

100.0

a. Listwise deletion based on all variables in the procedure.

Alpha

N of Items

.889

4

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