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Estimate

S.E.

C.R.

P

FUNC

<---

NACA

.062

.030

2.091

.037

FUNC

<---

ACA

.092

.031

2.967

.003

FUNC

<---

FACI

.085

.033

2.609

.009

FUNC

<---

PROG

.075

.019

3.916

***

FUNC

<---

INI

.076

.027

2.827

.005

EPIS

<---

NACA

.135

.036

3.733

***

EPIS

<---

ACA

.215

.038

5.651

***

EPIS

<---

FACI

.195

.040

4.909

***

EPIS

<---

PROG

.047

.023

2.042

.041

EPIS

<---

INI

.114

.033

3.478

***

SAT

<---

EPIS

.117

.027

4.341

***

SAT

<---

FUNC

.182

.032

5.643

***

SAT

<---

SOCI

.159

.030

5.276

***

SAT

<---

EMO

.082

.023

3.618

***

SAT

<---

NACA

.065

.025

2.591

.010

SAT

<---

ACA

.200

.028

7.038

***

SAT

<---

FACI

.132

.028

4.702

***

SAT

<---

PROG

.039

.016

2.461

.014

SAT

<---

INI

.006

.022

.282

.778

NACA7

<---

NACA

1.000




NACA5

<---

NACA

.921

.038

24.352

***

NACA6

<---

NACA

.926

.041

22.505

***

NACA4

<---

NACA

.893

.038

23.749

***

NACA8

<---

NACA

.956

.044

21.892

***

NACA2

<---

NACA

.959

.040

24.151

***

ACA6

<---

ACA

1.000




ACA2

<---

ACA

.828

.036

22.940

***

ACA5

<---

ACA

.927

.043

21.625

***

ACA1

<---

ACA

.806

.036

22.607

***

ACA3

<---

ACA

.845

.037

23.133

***

ACA4

<---

ACA

.796

.034

23.587

***

FACI5

<---

FACI

1.000




FACI6

<---

FACI

1.025

.044

23.129

***

FACI2

<---

FACI

.927

.039

24.013

***

FACI3

<---

FACI

.889

.040

22.347

***

FACI4

<---

FACI

.836

.035

23.623

***

FACI1

<---

FACI

.845

.039

21.876

***

PROG5

<---

PROG

1.000




PROG2

<---

PROG

1.064

.032

33.678

***

PROG4

<---

PROG

.981

.031

31.390

***

PROG1

<---

PROG

.974

.032

30.249

***

INI1

<---

INI

1.000




INI4

<---

INI

.922

.037

25.093

***

INI2

<---

INI

.935

.038

24.734

***

INI6

<---

INI

.753

.030

24.844

***

EMO2

<---

EMO

1.000




EMO3

<---

EMO

1.004

.043

23.396

***

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Nghiên cứu sự hài lòng của sinh viên với giá trị và chất lượng dịch vụ của các trường đại học công lập khối kinh tế và quản trị kinh doanh ở Việt Nam - 34




Estimate

S.E.

C.R.

P

EMO1

<---

EMO

.956

.042

22.582

***

SOCI1

<---

SOCI

1.000




SOCI2

<---

SOCI

.953

.045

20.968

***

SOCI3

<---

SOCI

1.026

.049

21.065

***

FUNC3

<---

FUNC

1.000




FUNC1

<---

FUNC

1.019

.051

19.900

***

FUNC2

<---

FUNC

.964

.050

19.274

***

EPIS2

<---

EPIS

1.000




EPIS3

<---

EPIS

.962

.043

22.454

***

EPIS1

<---

EPIS

.781

.040

19.724

***

SAT1

<---

SAT

1.000




SAT2

<---

SAT

1.100

.054

20.324

***

SAT3

<---

SAT

1.065

.053

20.131

***

Standardized Regression Weights: (Group number 1 - Default model)


Estimate

EMO

<---

NACA

.158

EMO

<---

ACA

.124

EMO

<---

FACI

.194

EMO

<---

PROG

.052

EMO

<---

INI

.084

SOCI

<---

NACA

.132

SOCI

<---

ACA

.268

SOCI

<---

FACI

.102

SOCI

<---

PROG

.067

SOCI

<---

INI

.091

FUNC

<---

NACA

.092

FUNC

<---

ACA

.135

FUNC

<---

FACI

.113

FUNC

<---

PROG

.134

FUNC

<---

INI

.099

EPIS

<---

NACA

.152

EPIS

<---

ACA

.241

EPIS

<---

FACI

.197

EPIS

<---

PROG

.064

EPIS

<---

INI

.112

SAT

<---

EPIS

.151

SAT

<---

FUNC

.178

SAT

<---

SOCI

.176

SAT

<---

EMO

.113

SAT

<---

NACA

.094

SAT

<---

ACA

.287

SAT

<---

FACI

.172

SAT

<---

PROG

.068

SAT

<---

INI

.008

NACA7

<---

NACA

.719




Estimate

NACA5

<---

NACA

.751

NACA6

<---

NACA

.692

NACA4

<---

NACA

.731

NACA8

<---

NACA

.672

NACA2

<---

NACA

.744

ACA6

<---

ACA

.702

ACA2

<---

ACA

.722

ACA5

<---

ACA

.677

ACA1

<---

ACA

.710

ACA3

<---

ACA

.728

ACA4

<---

ACA

.744

FACI5

<---

FACI

.726

FACI6

<---

FACI

.709

FACI2

<---

FACI

.737

FACI3

<---

FACI

.685

FACI4

<---

FACI

.725

FACI1

<---

FACI

.670

PROG5

<---

PROG

.826

PROG2

<---

PROG

.853

PROG4

<---

PROG

.805

PROG1

<---

PROG

.782

INI1

<---

INI

.785

INI4

<---

INI

.751

INI2

<---

INI

.740

INI6

<---

INI

.743

EMO2

<---

EMO

.780

EMO3

<---

EMO

.781

EMO1

<---

EMO

.725

SOCI1

<---

SOCI

.713

SOCI2

<---

SOCI

.749

SOCI3

<---

SOCI

.760

FUNC3

<---

FUNC

.767

FUNC1

<---

FUNC

.731

FUNC2

<---

FUNC

.674

EPIS2

<---

EPIS

.813

EPIS3

<---

EPIS

.758

EPIS1

<---

EPIS

.626

SAT1

<---

SAT

.664

SAT2

<---

SAT

.728

SAT3

<---

SAT

.718



Estimate

S.E.

C.R.

P

NACA

<-->

ACA

.393

.031

12.737

***

NACA

<-->

FACI

.312

.026

11.803

***

NACA

<-->

PROG

.171

.029

5.782

***

NACA

<-->

INI

.125

.022

5.633

***

ACA

<-->

FACI

.343

.027

12.521

***

ACA

<-->

PROG

.149

.029

5.119

***

ACA

<-->

INI

.080

.022

3.695

***

FACI

<-->

PROG

.141

.026

5.339

***

FACI

<-->

INI

.085

.020

4.336

***

PROG

<-->

INI

.099

.026

3.872

***


Correlations: (Group number 1 - Default model)



Estimate

NACA

<-->

ACA

.540

NACA

<-->

FACI

.474

NACA

<-->

PROG

.194

NACA

<-->

INI

.195

ACA

<-->

FACI

.525

ACA

<-->

PROG

.171

ACA

<-->

INI

.126

FACI

<-->

PROG

.179

FACI

<-->

INI

.148

PROG

<-->

INI

.129



Estimate

S.E.

C.R.

P

NACA


.733

.053

13.818

***

ACA

.721

.054

13.389

***

FACI

.590

.042

13.953

***

PROG

1.051

.062

16.984

***

INI

.557

.037

15.132

***

e42

.537

.039

13.938

***

e43

.332

.027

12.289

***

e45

.288

.022

13.000

***

e46

.411

.030

13.754

***

e44

.123

.013

9.217

***

e1

.684

.033

20.962

***

e2

.481

.024

20.178

***

e3

.687

.032

21.518

***

e4

.509

.025

20.689

***

e5

.814

.037

21.847

***

e6

.543

.027

20.358

***

e7

.741

.035

21.354

***

e8

.455

.022

20.956

***

e9

.732

.034

21.799

***

e10

.461

.022

21.197

***

e11

.456

.022

20.805

***

e12

.369

.018

20.416

***

e13

.528

.026

20.593

***

e14

.612

.029

20.987

***

e15

.425

.021

20.312

***

e16

.528

.025

21.473

***

e17

.372

.018

20.629

***

e18

.517

.024

21.728

***

e19

.489

.027

18.020

***

e20

.446

.027

16.402

***

e21

.551

.029

19.034

***

e22

.633

.032

19.879

***

e23

.347

.020

17.089

***

e24

.365

.020

18.575

***

e25

.403

.021

19.004

***

e26

.256

.014

18.879

***

e27

.423

.028

15.273

***

e28

.425

.028

15.243

***

e29

.544

.030

18.153

***

e30


.411

.023

17.872

***




Estimate

S.E.

C.R.

P

e31


.302

.019

16.160

***

e32

.328

.021

15.598

***

e33

.234

.017

14.036

***

e34

.302

.019

15.985

***

e35

.373

.020

18.597

***

e36

.296

.023

12.598

***

e37

.396

.025

15.906

***

e38

.546

.026

20.869

***

e39

.442

.022

20.268

***

e40

.374

.021

18.223

***

e41


.372

.020

18.620

***


Squared Multiple Correlations: (Group number 1 - Default model)



Estimate

EPIS


.289

FUNC

.136

SOCI

.219

EMO

.186

SAT

.649

SAT3

.516

SAT2

.531

SAT1

.441

EPIS1

.392

EPIS3

.574

EPIS2

.661

FUNC2

.454

FUNC1

.535

FUNC3

.588

SOCI3

.577

SOCI2

.561

SOCI1

.509

EMO1

.525

EMO3

.610

EMO2

.609

INI6

.552

INI2

.547

INI4

.564

INI1

.616

PROG1

.611

PROG4

.647

PROG2


.727




Estimate

PROG5


.682

FACI1

.449

FACI4

.526

FACI3

.469

FACI2

.544

FACI6

.503

FACI5

.528

ACA4

.553

ACA3

.530

ACA1

.504

ACA5

.459

ACA2

.521

ACA6

.493

NACA2

.554

NACA8

.452

NACA4

.535

NACA6

.478

NACA5

.564

NACA7


.517

Model Fit Summary CMIN

Model

NPAR

CMIN

DF

P

CMIN/DF

Default model

121

1819.490

740

.000

2.459

Saturated model

861

.000

0



Independence model

41

22297.604

820

.000

27.192

RMR, GFI

Model

RMR

GFI

AGFI

PGFI

Default model

.038

.935

.924

.803

Saturated model

.000

1.000



Independence model

.249

.296

.261

.282

Baseline Comparisons

Model

NFI

Delta1

RFI

rho1

IFI

Delta2

TLI

rho2

CFI

Default model

.918

.910

.950

.944

.950

Saturated model

1.000


1.000


1.000

Independence model

.000

.000

.000

.000

.000

Parsimony-Adjusted Measures

Model

PRATIO

PNFI

PCFI

Default model

.902

.829

.857

Saturated model

.000

.000

.000

Independence model

1.000

.000

.000


NCP

Model

NCP

LO 90

HI 90

Default model

1079.490

958.039

1208.603

Saturated model

.000

.000

.000

Independence model

21477.604

20994.094

21967.471

FMIN

Model

FMIN

F0

LO 90

HI 90

Default model

1.485

.881

.782

.987

Saturated model

.000

.000

.000

.000

Independence model

18.202

17.533

17.138

17.933

RMSEA

Model

RMSEA

LO 90

HI 90

PCLOSE

Default model

.035

.033

.037

1.000

Independence model

.146

.145

.148

.000

AIC

Model

AIC

BCC

BIC

CAIC

Default model

2061.490

2070.082

2679.983

2800.983

Saturated model

1722.000

1783.136

6123.012

6984.012

Independence model

22379.604

22382.515

22589.176

22630.176

ECVI

Model

ECVI

LO 90

HI 90

MECVI

Default model

1.683

1.584

1.788

1.690

Saturated model

1.406

1.406

1.406

1.456

Independence model

18.269

17.874

18.669

18.271

HOELTER

Model

HOELTER HOELTER

.05 .01

Default model

Independence model

542 561

49 51

7. Kết quả phân tích tác động gián tiếp của các yếu tố chất lượng dịch vụ đến sự hài lòng của sinh viên

7.1 Kết quả phân tích tác động tổng chuẩn hóa

Standardized Total Effects (Group number 1 - Default model)


INI

PROG

FACI

ACA

NACA

EPIS

FUNC

SOCI

EMO

SAT

EPIS

.112

.064

.197

.241

.152

.000

.000

.000

.000

.000

FUNC

.099

.134

.113

.135

.092

.000

.000

.000

.000

.000

SOCI

.091

.067

.102

.268

.132

.000

.000

.000

.000

.000

EMO

.084

.052

.194

.124

.158

.000

.000

.000

.000

.000

SAT

.068

.119

.261

.409

.174

.151

.178

.176

.113

.000

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