Nghiên cứu hoạt động bán hàng tại công ty cổ phần Viễn thông FPT – Chi nhánh Huế - 14

Chatluongtotdob encao

Nhieugoicuocvak enhtruyenhinh

Mangtocdocao

Chi-Square

4.028

3.598

5.311

df

4

4

4

Asymp. Sig.

.402

.463

.257

N

Mean Rank

Chatluongtotdobencao

Hoc sinh sinh vien

3

59.67

Can bo, cong chuc

53

57.56

Giao vien

44

56.95

Kinh doanh buon ban

12

76.08

Huu tri

5

50.90

Total

117

Nhieugoicuocvakenhtruyenhi Hoc sinh sinh vien

3

42.17

nh

Can bo, cong chuc

53

58.66

Giao vien

44

57.42

Kinh doanh buon ban

12

73.33

Huu tri

5

52.20

Total

117

Mangtocdocao

Hoc sinh sinh vien

3

54.33

Can bo, cong chuc

53

57.25

Giao vien

44

55.30

Kinh doanh buon ban

12

77.50

Huu tri

5

68.60

Total

117

NVBHhieunhu cauKH

NVBHnhiettin hlichsu

NVBHamhieu vesanpham

NVBHcokhan angtuvanthuy etphuc

NVBHchams ocKHthuongx uyen

N

119

119

119

119

119

Normal Parametersa

Mean

3.90

4.15

4.05

3.96

4.01

Std. Deviation

.942

.997

1.040

1.020

1.029

Most Extreme Differences

Absolute

.307

.282

.254

.281

.261

Positive

.197

.197

.181

.156

.168

Negative

-.307

-.282

-.254

-.281

-.261

Kolmogorov-Smirnov Z

3.352

3.073

2.768

3.067

2.852

Asymp. Sig. (2-tailed)

.000

.000

.000

.000

.000

a. Test distribution is Normal.

NVBHhieunhuca uKH

NVBHnhiettinhlic hsu

NVBHamhieuves anpham

NVBHcokhanan gtuvanthuyetphu

c

NVBHchamsocK Hthuongxuyen

Chi-Square

.849

4.632

6.721

5.228

2.774

df

4

4

4

4

4

Asymp. Sig.

.932

.327

.151

.265

.596

N

Mean Rank

NVBHhieunhucauKH

Hoc sinh sinh vien

3

55.83

Can bo, cong chuc

53

57.89

Giao vien

44

61.44

Kinh doanh buon ban

12

59.79

Huu tri

5

49.30

Total

117

NVBHnhiettinhlichsu

Hoc sinh sinh vien

3

74.50

Can bo, cong chuc

53

52.60

Giao vien

44

64.48

Kinh doanh buon ban

12

64.42

Huu tri

5

56.30

Total

117

NVBHamhieuvesanpham

Hoc sinh sinh vien

3

63.50

Can bo, cong chuc

53

54.35

Giao vien

44

61.80

Kinh doanh buon ban

12

76.04

Huu tri

5

40.10

Total

117

NVBHcokhanangtuvanthuyet Hoc sinh sinh vien

3

68.83

phuc

Can bo, cong chuc

53

53.64

Giao vien

44

64.56

Kinh doanh buon ban

12

66.79

Huu tri

5

42.30

Total

117

NVBHchamsocKHthuongxuy Hoc sinh sinh vien

3

65.83

en

Can bo, cong chuc

53

54.63

Giao vien

44

64.68

Kinh doanh buon ban

12

58.75

Huu tri

5

51.80

Total

117

NVBHhieunhuca uKH

NVBHnhiettinhlic hsu

NVBHamhieuves anpham

NVBHcokhanan gtuvanthuyetphu c

NVBHchamsocK Hthuongxuyen

Chi-Square

.246

.993

1.290

1.836

2.136

df

3

3

3

3

3

Asymp. Sig.

.970

.803

.731

.607

.545

N

Mean Rank

NVBHhieunhucauKH

Duoi 3 trieu

6

65.25

Tu 3 trieu den 5 trieu/thang

13

61.88

Tu 5 trieu den 10 trieu/thang

56

59.66

Tren 10 trieu/thang

44

59.16

Total

119

NVBHnhiettinhlichsu

Duoi 3 trieu

6

60.33

Tu 3 trieu den 5 trieu/thang

13

60.88

Tu 5 trieu den 10 trieu/thang

56

57.05

Tren 10 trieu/thang

44

63.44

Total

119

NVBHamhieuvesanpham

Duoi 3 trieu

6

72.00

Tu 3 trieu den 5 trieu/thang

13

61.31

Tu 5 trieu den 10 trieu/thang

56

57.37

Tren 10 trieu/thang

44

61.33

Total

119

NVBHcokhanangtuvanthuyet Duoi 3 trieu

6

69.67

phuc

Tu 3 trieu den 5 trieu/thang

13

67.46

Tu 5 trieu den 10 trieu/thang

56

56.69

Tren 10 trieu/thang

44

60.69

Total

119

NVBHchamsocKHthuongxuy Duoi 3 trieu

6

74.25

en

Tu 3 trieu den 5 trieu/thang

13

55.58

Tu 5 trieu den 10 trieu/thang

56

57.26

Tren 10 trieu/thang

44

62.85

Total

119

Levene Statistic

df1

df2

Sig.

TH

1.412

3

115

.243

CSG

.571

3

115

.635

CLSPDV

1.362

3

115

.258

HDTT

1.501

3

115

.218

2.623

2.989

3

3

115

115

.054

.034

Sum of Squares

df

Mean Square

F

Sig.

TH

Between Groups

1.453

3

.484

.493

.688

Within Groups

112.913

115

.982

Total

114.366

118

CSG

Between Groups

2.865

3

.955

1.527

.211

Within Groups

71.899

115

.625

Total

74.764

118

CLSPDV

Between Groups

1.378

3

.459

.832

.479

Within Groups

63.507

115

.552

Total

64.885

118

HDTT

Between Groups

3.353

3

1.118

1.399

.247

Within Groups

91.868

115

.799

Total

95.221

118

CCHTBH

Between Groups

3.824

3

1.275

1.695

.172

Within Groups

86.495

115

.752

Total

90.319

118

NVBH

Between Groups

.854

3

.285

.384

.765

Within Groups

85.284

115

.742

Total

86.138

118

N

Mean

Std. Deviation

Std. Error Mean

Congtycouytintrenthitruong

119

3.66

1.291

.118

DetiepcanDV

119

2.99

1.211

.111

Hinhanhtot

119

3.17

1.167

.107

Test

Value

=

3

t

df

Sig. (2-tailed)

Mean Difference

95% Confidence Interval of the Difference

Lower

Upper

Congtycouytintrenthitruong

5.611

118

.000

.664

.43

.90

DetiepcanDV

-.076

118

.940

-.008

-.23

.21

Hinhanhtot

1.571

118

.119

.168

-.04

.38

N

Mean

Std. Deviation

Std. Error Mean

NVBHhieunhucauKH

119

3.90

.942

.086

NVBHnhiettinhlichsu

119

4.15

.997

.091

NVBHamhieuvesanpham

119

4.05

1.040

.095

NVBHcokhanangtuvanthuyet

phuc

119

3.96

1.020

.094

NVBHchamsocKHthuongxuy

en

119

4.01

1.029

.094

Test Value = 3

t

df

Sig. (2-tailed)

Mean Difference

95% Confidence Interval of the Difference

Lower

Upper

NVBHhieunhucauKH

NVBHnhiettinhlichsu NVBHamhieuvesanpham

10.409

12.597

11.015

118

118

118

.000

.000

.000

.899

1.151

1.050

.73

.97

.86

1.07

1.33

1.24

10.245

118

.000

.958

.77

1.14

NVBHchamsocKHthuongx

uyen

10.688

118

.000

1.008

.82

1.20

N

Mean

Std. Deviation

Std. Error Mean

Chatluongtotdobencao

119

3.97

.863

.079

Nhieugoicuocvakenhtruyenhi

nh

119

3.94

.876

.080

Mangtocdocao

119

4.11

.852

.078

Test Value = 3

t

df

Sig. (2-tailed)

Mean Difference

95% Confidence Interval of the

Difference

Lower

Upper

Chatluongtotdobencao

12.217

118

.000

.966

.81

1.12

Nhieugoicuocvakenhtruy

enhinh

11.718

118

.000

.941

.78

1.10

Mangtocdocao

14.209

118

.000

1.109

.95

1.26

N

Mean

Std. Deviation

Std. Error Mean

CTquangcaothuhut

119

3.68

.974

.089

CapnhatTTKMnhanhchong

119

3.71

1.052

.096

NhieuCTKMhapdan

119

3.61

1.019

.093

Test Value = 3

t

df

Sig. (2-tailed)

Mean Difference

95% Confidence Interval of the Difference

Lower

Upper

CTquangcaothuhut CapnhatTTKMnhanhchong

7.626

7.316

118

118

.000

.000

.681

.706

.50

.51

.86

.90

Test

Value

=

3

t

df

Sig. (2-tailed)

Mean Difference

95% Confidence Interval of the Difference

Lower

Upper

CTquangcaothuhut

7.626

118

.000

.681

.50

.86

CapnhatTTKMnhanhchong

7.316

118

.000

.706

.51

.90

NhieuCTKMhapdan

6.480

118

.000

.605

.42

.79

N

Mean

Std. Deviation

Std. Error Mean

NVBHmangdaydudongphuc

119

4.11

1.048

.096

Toroicodayduthongtin

119

4.08

.993

.091

NVBHtandungtotcongcuhotro

BH

119

4.04

.942

.086

Test

Value

=

3

t

df

Sig. (2-tailed)

Mean Difference

95% Confidence Interval of the Difference

Lower

Upper

NVBHmangdaydudongphuc

11.547

118

.000

1.109

.92

1.30

Toroicodayduthongtin

11.818

118

.000

1.076

.90

1.26

NVBHtandungtotcongcuhotro

BH

12.062

118

.000

1.042

.87

1.21

N

Mean

Std. Deviation

Std. Error Mean

Giacatuongduongchatluong

119

3.78

1.001

.092

Dieukienthanhtoandedang

119

3.92

1.062

.097

Binhongia

119

4.08

.894

.082

t

df

Sig. (2-tailed)

Mean Difference

95% Confidence Interval of the Difference

Lower

Upper

Giacatuongduongchatluong Dieukienthanhtoandedang Binhongia

8.514

9.406

13.124

118

118

118

.000

.000

.000

.782

.916

1.076

.60

.72

.91

.96

1.11

1.24