KMO and Bartlett's Test
,806 | |
Approx. Chi-Square | 2195,033 |
Bartlett's Test of Sphericity df | 231 |
Sig. | ,000 |
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Kiến Nghị Đối Với Nhà Nước, Chính Phủ, Ngân Hàng Nhà Nước -
Quy Định Đối Với Dịch Vụ Cho Vay Khách Hàng Cá Nhân Tại Ngân Hàng Tmcp Ngoại Thương Việt Nam - Chi Nhánh Huế -
Nhiệm Vụ Và Trách Nhiệm Của Các Thành Viên Tham Gia Trong Quy Trình Cho Vay -
Nâng cao chất lượng dịch vụ cho vay khách hàng cá nhân tại Ngân hàng Thương mại cổ phần Ngoại thương Việt Nam - chi nhánh Huế - 19
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Communalities
Initial | Extraction | |
TC01 | 1,000 | ,729 |
TC02 | 1,000 | ,673 |
TC03 | 1,000 | ,782 |
TC04 | 1,000 | ,672 |
TC05 | 1,000 | ,663 |
DU01 | 1,000 | ,785 |
DU02 | 1,000 | ,839 |
DU03 | 1,000 | ,729 |
NL01 | 1,000 | ,674 |
NL02 | 1,000 | ,643 |
NL03 | 1,000 | ,868 |
NL04 | 1,000 | ,555 |
NL05 | 1,000 | ,813 |
DC01 | 1,000 | ,748 |
DC02 | 1,000 | ,781 |
DC03 | 1,000 | ,629 |
DC04 | 1,000 | ,613 |
HH01 | 1,000 | ,720 |
HH02 | 1,000 | ,648 |
HH03 | 1,000 | ,578 |
HH04 | 1,000 | ,657 |
HH05 | 1,000 | ,675 |
Total Variance Explained
Initial | Eigenvalues | Extraction Sums of Squared Loadings | Rotation Sums of Square | d Loadings | |||||
Total | % of Variance | Cumulative % | Total | % of Variance | Cumulative % | Total | % of Variance | Cumulative % | |
1 | 6,511 | 29,596 | 29,596 | 6,511 | 29,596 | 29,596 | 3,515 | 15,975 | 15,975 |
2 | 3,297 | 14,987 | 44,583 | 3,297 | 14,987 | 44,583 | 3,431 | 15,595 | 31,570 |
3 | 2,323 | 10,561 | 55,144 | 2,323 | 10,561 | 55,144 | 3,308 | 15,038 | 46,609 |
4 | 1,978 | 8,990 | 64,134 | 1,978 | 8,990 | 64,134 | 2,796 | 12,710 | 59,318 |
5 | 1,365 | 6,204 | 70,338 | 1,365 | 6,204 | 70,338 | 2,424 | 11,020 | 70,338 |
6 | ,772 | 3,507 | 73,845 | ||||||
7 | ,667 | 3,033 | 76,879 | ||||||
8 | ,613 | 2,785 | 79,664 | ||||||
9 | ,547 | 2,485 | 82,149 | ||||||
10 | ,485 | 2,204 | 84,353 | ||||||
11 | ,448 | 2,037 | 86,390 | ||||||
12 | ,436 | 1,983 | 88,372 | ||||||
13 | ,407 | 1,849 | 90,221 | ||||||
14 | ,374 | 1,699 | 91,921 | ||||||
15 | ,348 | 1,580 | 93,501 | ||||||
16 | ,300 | 1,364 | 94,865 | ||||||
17 | ,264 | 1,198 | 96,063 | ||||||
18 | ,262 | 1,189 | 97,252 | ||||||
19 | ,214 | ,974 | 98,226 | ||||||
20 | ,183 | ,832 | 99,058 | ||||||
21 | ,118 | ,535 | 99,592 | ||||||
22 | ,090 | ,408 | 100,000 |
124
Rotated Component Matrix
Component | |||||
1 | 2 | 3 | 4 | 5 | |
NL03 | ,873 | ||||
NL05 | ,833 | ||||
NL01 | ,800 | ||||
NL02 | ,742 | ||||
NL04 | ,657 | ||||
TC03 | ,864 | ||||
TC01 | ,809 | ||||
TC04 | ,804 | ||||
TC05 | ,777 | ||||
TC02 | ,741 | ||||
HH01 | ,835 | ||||
HH04 | ,796 | ||||
HH05 | ,781 | ||||
HH02 | ,777 | ||||
HH03 | ,737 | ||||
DC02 | ,822 | ||||
DC01 | ,760 | ||||
DC04 | ,741 | ||||
DC03 | ,741 | ||||
DU02 | ,888 | ||||
DU01 | ,864 | ||||
DU03 | ,801 |
Component Transformation Matrix
1 | 2 | 3 | 4 | 5 | |
1 | ,565 | ,491 | ,373 | ,459 | ,299 |
2 | -,479 | ,318 | ,686 | -,415 | ,164 |
3 | ,159 | -,811 | ,493 | ,109 | ,249 |
4 | -,258 | ,002 | -,372 | ,038 | ,891 |
5 | -,600 | -,007 | ,095 | ,777 | -,167 |
KMO and Bartlett's Test
,834 | |
Approx. Chi-Square | 353,532 |
Bartlett's Test of Sphericity df | 6 |
Sig. | ,000 |
Communalities
Initial | Extraction | |
Y01 | 1,000 | ,731 |
Y02 | 1,000 | ,754 |
Y03 | 1,000 | ,765 |
Y04 | 1,000 | ,720 |
Total Variance Explained
Initial | Eigenvalues | Extraction Sums of Square | d Loadings | |||
Total | % of Variance | Cumulative % | Total | % of Variance | Cumulative % | |
1 | 2,970 | 74,258 | 74,258 | 2,970 | 74,258 | 74,258 |
2 | ,407 | 10,165 | 84,423 | |||
3 | ,322 | 8,039 | 92,463 | |||
4 | ,301 | 7,537 | 100,000 |
Component Matrix
Component | |
1 | |
Y03 | ,875 |
Y02 | ,869 |
Y01 | ,855 |
Y04 | ,849 |
Reliability Statistics
N of Items | |
,881 | 5 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
TC01 | 11,98 | 5,556 | ,745 | ,849 |
TC02 | 12,51 | 5,437 | ,694 | ,861 |
TC03 | 11,95 | 5,524 | ,776 | ,843 |
TC04 | 12,62 | 5,531 | ,687 | ,862 |
TC05 | 12,19 | 5,377 | ,687 | ,863 |
Reliability Statistics
N of Items | |
,856 | 3 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
DU01 | 7,06 | 1,505 | ,719 | ,811 |
DU02 | 6,01 | 1,305 | ,763 | ,765 |
DU03 | 6,63 | 1,360 | ,711 | ,817 |
Reliability Statistics
N of Items | |
,882 | 5 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
NL01 | 16,74 | 4,662 | ,650 | ,880 |
NL02 | 16,64 | 4,985 | ,686 | ,864 |
NL03 | 16,77 | 4,739 | ,867 | ,823 |
NL04 | 16,58 | 5,466 | ,612 | ,880 |
NL05 | 16,83 | 4,846 | ,820 | ,834 |
Reliability Statistics
N of Items | |
,838 | 4 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
DC01 | 9,06 | 1,434 | ,726 | ,769 |
DC02 | 9,22 | 1,586 | ,762 | ,762 |
DC03 | 9,40 | 1,523 | ,624 | ,817 |
DC04 | 9,38 | 1,625 | ,591 | ,829 |
Reliability Statistics
N of Items | |
,859 | 5 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
HH01 | 16,01 | 3,814 | ,733 | ,815 |
HH02 | 15,66 | 4,070 | ,663 | ,834 |
HH03 | 15,63 | 4,186 | ,636 | ,840 |
HH04 | 15,98 | 4,011 | ,686 | ,828 |
HH05 | 16,44 | 4,212 | ,665 | ,834 |
Reliability Statistics
N of Items | |
,884 | 4 |
Item-Total Statistics
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item- Total Correlation | Cronbach's Alpha if Item Deleted | |
Y01 | 10,78 | 2,113 | ,738 | ,855 |
Y02 | 10,79 | 2,082 | ,758 | ,848 |
Y03 | 10,79 | 2,074 | ,767 | ,844 |
Y04 | 10,79 | 2,121 | ,729 | ,859 |
Correlations
TC | DU | NL | DC | HH | Y | ||
Pearson Correlation | 1 | ,256 | ,302 | ,275 | ,289 | ,629 | |
TC | Sig, (2-tailed) | ,001 | ,000 | ,000 | ,000 | ,000 | |
N | 168 | 168 | 168 | 168 | 168 | 168 | |
Pearson Correlation | ,256 | 1 | ,222 | ,252 | ,261 | ,373 | |
DU | Sig, (2-tailed) | ,001 | ,004 | ,001 | ,001 | ,000 | |
N | 168 | 168 | 168 | 168 | 168 | 168 | |
Pearson Correlation | ,302 | ,222 | 1 | ,567 | ,159 | ,573 | |
NL | Sig, (2-tailed) | ,000 | ,004 | ,000 | ,040 | ,000 | |
N | 168 | 168 | 168 | 168 | 168 | 168 | |
Pearson Correlation | ,275 | ,252 | ,567 | 1 | ,128 | ,485 | |
DC | Sig, (2-tailed) | ,000 | ,001 | ,000 | ,099 | ,000 | |
N | 168 | 168 | 168 | 168 | 168 | 168 | |
Pearson Correlation | ,289 | ,261 | ,159 | ,128 | 1 | ,428 | |
HH | Sig, (2-tailed) | ,000 | ,001 | ,040 | ,099 | ,000 | |
N | 168 | 168 | 168 | 168 | 168 | 168 | |
Pearson Correlation | ,629 | ,373 | ,573 | ,485 | ,428 | 1 | |
Y | Sig, (2-tailed) | ,000 | ,000 | ,000 | ,000 | ,000 | |
N | 168 | 168 | 168 | 168 | 168 | 168 |
Descriptive Statistics
Mean | Std, Deviation | N | |
Y | 3,5952 | ,47372 | 168 |
TC | 3,0619 | ,57698 | 168 |
DU | 3,2837 | ,56939 | 168 |
NL | 4,1786 | ,54763 | 168 |
DC | 3,0878 | ,40315 | 168 |
HH | 3,9857 | ,49504 | 168 |
Variables Entered/Removed
Variables Entered | Variables Removed | Method | |
1 | HH, DC, DU, TC, NL | , | Enter |
Model Summary
R | R Square | Adjusted R Square | Std, Error of the Estimate | Durbin-Watson | |
1 | ,797 | ,635 | ,624 | ,29040 | 1,902 |
ANOVA
Sum of Squares | df | Mean Square | F | Sig, | ||
Regression | 23,815 | 5 | 4,763 | 56,480 | ,000 | |
1 | Residual | 13,661 | 162 | ,084 | ||
Total | 37,476 | 167 |
Coefficients
Unstandardized | Coefficients | Standardized Coefficients | t | Sig, | Collinearity | Statistics | ||
B | Std, Error | Beta | Tolerance | VIF | ||||
(Constant) | -,183 | ,252 | -,727 | ,468 | ||||
TC | ,333 | ,043 | ,406 | 7,748 | ,000 | ,820 | 1,219 | |
1 | DU NL | ,090 ,270 | ,043 ,051 | ,108 ,312 | 2,110 5,314 | ,036 ,000 | ,862 ,651 | 1,160 1,536 |
DC | ,166 | ,069 | ,142 | 2,413 | ,017 | ,654 | 1,528 | |
HH | ,206 | ,048 | ,215 | 4,250 | ,000 | ,877 | 1,140 |