Đánh giá sự hài lòng của khách hàng đối với dịch vụ cho vay của Ngân hàng Việt Nam Thịnh Vượng VPBank - 11

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling

Adequacy.

,576

Bartlett's Test of Sphericity

Approx. Chi-Square

626,892

df

105

Sig.

,000

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Đánh giá sự hài lòng của khách hàng đối với dịch vụ cho vay của Ngân hàng Việt Nam Thịnh Vượng VPBank - 11


Communalities


Initial

Extractio

n

TC1

1,000

,691

TC3

1,000

,681

TC4

1,000

,673

TC5

1,000

,444

DU2

1,000

,754

DU3

1,000

,748

DU4

1,000

,805

DU5

1,000

,770

HH1

1,000

,600

HH2

1,000

,807

HH3

1,000

,694

DB2

1,000

,796

DB3

1,000

,774

DC2

1,000

,799

DC3

1,000

,798


Extraction Method: Principal Component Analysis.


Total Variance Explained

Componen t

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

1

2,846

18,971

18,971

2,846

18,971

18,971

2

2,294

15,292

34,263

2,294

15,292

34,263

3

1,883

12,552

46,815

1,883

12,552

46,815

1,456

9,705

56,520

1,456

9,705

56,520

5

1,348

8,988

65,508

1,348

8,988

65,508

6

1,007

6,716

72,224

1,007

6,716

72,224

7

,841

5,604

77,828




8

,619

4,126

81,954




9

,591

3,939

85,893




10

,460

3,069

88,962




11

,440

2,936

91,898




12

,414

2,762

94,660




13

,325

2,166

96,826




14

,263

1,756

98,582




15

,213

1,418

100,000




4


Total Variance Explained

Component

Rotation Sums of Squared Loadings

Total

% of Variance

Cumulative %

1

2,270

15,133

15,133

2

2,062

13,744

28,877

3

1,702

11,345

40,222

4

1,673

11,156

51,377

5

1,606

10,707

62,084

6

1,521

10,140

72,224

7




8




9




10




11




12




13




14




15





Extraction Method: Principal Component Analysis.


Component Matrixa


Component

1

2

3

4

5

6

TC4

,730






,650



,346



TC3

,609



,491



TC5

,563




-,321


HH3

-,517

,484



-,373


HH1

-,470

,451


,331



DU4


,669

,350



-,365

DU5


,640



,339

-,411

HH2

-,426

,583



-,510


DB3


,385

-,604


,392


DB2



-,596


,522


DU2



,551



,544

DU3

,375

,328

,503



,459

DC3

-,305


,418

,675



DC2

-,330

-,460

,314

,600



TC1


Extraction Method: Principal Component Analysis.a

a. 6 components extracted.


Rotated Component Matrixa


Component

1

2

3

4

5

6

TC1

,797






TC3

,789






TC4

,747






TC5

,615






HH2


,862





HH3


,819





HH1


,714





DU4



,866




DU5



,863




DC3




,880



DC2




,839



DB2





,887


DB3





,838


DU2






,858

DU3






,828

a. Rotation converged in 5 iterations.

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.a


Component Transformation Matrix

Componen

t

1

2

3

4

5

6

1

,761

-,496

,159

-,262

-,059

,278

2

,083

,602

,644

-,279

,256

,271

3

-,220

-,067

,280

,390

-,639

,555

4

,467

,231

-,018

,809

,270

-,036

5

-,380

-,562

,369

,197

,588

,134

6

-,061

,132

-,588

-,091

,322

,722


Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.


Kết quả EFA lần 4


Notes

Output Created

18-JUN-2016

23:43:04

Comments



Input


Data

C:UserssonyDocum

entsKHOALUANTT. sav

Active Dataset

DataSet1

Filter

Weight

Split File

N of Rows in Working Data File

147


Missing Value Handling


Definition of Missing

MISSING=EXCLUD

E: User-defined missing values are

treated as missing.


Cases Used

LISTWISE: Statistics are based on cases with no missing values

for any variable used.


Syntax

FACTOR

/VARIABLES TC2 TC3 TC4 TC5 DU4 DU5 HH1 HH2 HH3 DB2 DB3 DC2 DC3

/MISSING LISTWISE

/ANALYSIS TC2 TC3 TC4 TC5 DU4 DU5 HH1 HH2 HH3 DB2 DB3 DC2 DC3

/PRINT INITIAL KMO EXTRACTION ROTATION

/FORMAT SORT BLANK(.3)

/CRITERIA MINEIGEN(1) ITERATE(25)

/EXTRACTION PC

/CRITERIA ITERATE(25)

/ROTATION VARIMAX


/METHOD=CORREL ATION.


Resources

Processor Time

00:00:00,06

Elapsed Time

00:00:00,06

Maximum Memory Required

21700 (21,191K) bytes



[DataSet1] C:UserssonyDocumentsKHOALUANTT.sav

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling

Adequacy.

,582

Bartlett's Test of Sphericity

Approx. Chi-Square

544,628

df

78

Sig.

,000


Communalities


Initial

Extractio

n

TC1

1,000

,691

TC3

1,000

,680

TC4

1,000

,671

TC5

1,000

,443

DU4

1,000

,806

DU5

1,000

,768

HH1

1,000

,593

HH2

1,000

,794

HH3

1,000

,694

DB2

1,000

,786

DB3

1,000

,775

DC2

1,000

,793

DC3

1,000

,805


Extraction Method: Principal Component Analysis.


Total Variance Explained

Componen t

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

1

2,748

21,140

21,140

2,748

21,140

21,140

2

2,227

17,131

38,271

2,227

17,131

38,271

3

1,553

11,945

50,216

1,553

11,945

50,216

4

1,453

11,174

61,391

1,453

11,174

61,391

5

1,319

10,143

71,533

1,319

10,143

71,533

,840

6,458

77,991




7

,620

4,772

82,763




8

,493

3,792

86,554




9

,460

3,537

90,092




10

,420

3,232

93,323




11

,344

2,648

95,972




12

,297

2,287

98,259




13

,226

1,741

100,000




6


Total Variance Explained

Component

Rotation Sums of Squared Loadings

Total

% of Variance

Cumulative %

1

2,264

17,413

17,413

2

2,059

15,837

33,250

3

1,693

13,021

46,270

4

1,673

12,869

59,139

5

1,611

12,394

71,533

6




7




8




9




10




11




12




13





Extraction Method: Principal Component Analysis.


Component Matrixa


Component

1

2

3

4

5

TC4

,760





TC1

,628

,395


,338


TC3

,599



,470


TC5

,575





HH3

-,569

,429



,396

HH2

-,522

,489



,495

HH1

-,510

,414


,332



,583

,384


-,512

DU4


,565

,538


-,443

DB2


,317

-,695

,301

-,331

DB3


,498

-,617



DC3

-,325

-,307

,340

,650


DC2


-,579


,590


DU5


Extraction Method: Principal Component Analysis.a

a. 5 components extracted.


Rotated Component Matrixa


Component

1

2

3

4

5

TC1

,798





TC3

,790





TC4

,748





TC5

,617





HH2


,858




HH3


,821




HH1


,717




DU4



,889



DU5



,866



DC3




,884


DC2




,835


DB2





,882

DB3





,846


Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser

Normalization.a

a. Rotation converged in 5 iterations.


Component Transformation Matrix

Componen

t

1

2

3

4

5

1

,773

-,574

,030

-,264

-,040

2

,253

,533

,577

-,411

,387

,128

,125

,546

,282

-,768

4

,456

,225

-,080

,785

,344

5

,337

,565

-,602

-,255

-,374

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