Đánh giá sự hài lòng của khách hàng đối với dịch vụ cho vay của Ngân hàng Việt Nam Thịnh Vượng VPBank - 13



*. The mean difference is significant at the 0.05 level.


Means Plots

ONEWAY HL3 BY SALARY STATISTICS DESCRIPTIVES HOMOGENEITY PLOT MEANS MISSING ANALYSIS POSTHOC T2 1


ONEWAY HL3 BY SALARY

/STATISTICS DESCRIPTIVES HOMOGENEITY

/PLOT MEANS

/MISSING ANALYSIS

/POSTHOC=T2 ALPHA(0.05).


Oneway


Notes

Output Created

17-JUN-2016

14:09:01

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Input


Data

C:UserssonyDocum entsKHOALUANTT.

sav

Active Dataset

DataSet1

Filter

Weight

Split File

N of Rows in Working

Data File

147


Missing Value Handling


Definition of Missing

User-defined missing values are treated as

missing.


Cases Used

Statistics for each analysis are based on cases with no missing data for any variable

in the analysis.


Syntax

ONEWAY HL3 BY SALARY

/STATISTICS DESCRIPTIVES HOMOGENEITY

/PLOT MEANS

/MISSING ANALYSIS

/POSTHOC=T2

ALPHA(0.05).

Resources

Processor Time

00:00:00,83

Elapsed Time

00:00:00,81

Comments


[DataSet1] C:UserssonyDocumentsKHOALUANTT.sav


Descriptives

HL3


N

Mean

Std.

Deviation

Std.

Error

95% Confidence Interval

for Mean





Lower

Bound

Upper

Bound

Dưới 5tr

18

4,17

,383

,090

3,98

4,36

từ 5tr đến

10tr

43

3,91

,648

,099

3,71

4,11

từ 10tr đến

15tr

53

4,06

,663

,091

3,87

4,24

trên 15tr

33

4,00

,750

,131

3,73

4,27

Total

147

4,01

,652

,054

3,91

4,12



Descriptives

HL3


Minimum

Maximum

Dưới 5tr

4

5

từ 5tr đến 10tr

3

5

từ 10tr đến 15tr

3

5

trên 15tr

3

5

Total

3

5


Test of Homogeneity of Variances

HL3

Levene

Statistic

df1

df2

Sig.

1,373

3

143

,253


ANOVA

HL3


Sum of

Squares

df

Mean

Square

F

Sig.

Between

Groups

1,015

3

,338

,793

,499

Within Groups

60,958

143

,426



Total

61,973

146




Post Hoc Tests


Multiple Comparisons

Dependent Variable: HL3 Tamhane

(I) Thu nhap

(J) Thu nhap

Mean Difference (I-J)

Std. Error

Sig.

95% Confidence Interval



Lower

Bound

Upper

Bound


Dưới 5tr

từ 5tr đến

10tr

,260

,134

,301

-,11

,63

từ 10tr đến 15tr

,110

,128

,951

-,24

,46

trên 15tr

,167

,159

,881

-,27

,60


từ 5tr đến 10tr

Dưới 5tr

-,260

,134

,301

-,63

,11

từ 10tr đến

15tr

-,150

,134

,847

-,51

,21

trên 15tr

-,093

,164

,994

-,54

,35


từ 10tr đến 15tr

Dưới 5tr

-,110

,128

,951

-,46

,24

từ 5tr đến

10tr

,150

,134

,847

-,21

,51

trên 15tr

,057

,159

1,000

-,38

,49


trên 15tr

Dưới 5tr

-,167

,159

,881

-,60

,27

từ 5tr đến

10tr

,093

,164

,994

-,35

,54

từ 10tr đến

15tr

-,057

,159

1,000

-,49

,38


Means Plots

Kiểm định Independent Samples T Test Notes Output Created 19 JUN 2016 00 04 54 Comments Input 2


Kiểm định Independent Samples T-Test


Notes

Output Created

19-JUN-2016

00:04:54

Comments



Input


Data

C:UserssonyDocum entsKHOALUANTT. sav

Active Dataset

DataSet1

Filter

Weight

Split File

N of Rows in

Working Data File

147


Missing Value Handling


Definition of Missing

User defined missing values are treated as

missing.


Cases Used

Statistics for each analysis are based on the cases with no missing or

out-of-range data for any variable in the

analysis.


Syntax

T-TEST GROUPS=GENDER( 1 2)


/MISSING=ANALYS IS


/VARIABLES=HL3


/CRITERIA=CI(.95).

Resources

Processor Time

00:00:00,00

Elapsed Time

00:00:00,05



[DataSet1] C:UserssonyDocumentsKHOALUANTT.sav


Group Statistics

Gioi

tinh

N

Mean

Std.

Deviation

Std. Error

Mean

HL3

Nam

69

4,38

,644

,078

Nữ

78

3,69

,465

,053


Independent Samples Test

Levene's Test for Equality

of Variances

t-test for Equality

of Means

F

Sig.

t

df


HL3

Equal variances

assumed

16,123

,000

7,450

145

Equal variances not assumed



7,306

122,148



Independent Samples Test


t-test for Equality of Means

Sig. (2-tailed)

Mean Difference

Std. Error Difference

95%

Confidence Interval of the Difference

Lower


HL3

Equal variances

assumed

,000

,685

,092

,503

Equal variances not assumed

,000

,685

,094

,499


Independent Samples Test


t-test for Equality of

Means

95% Confidence Interval of the Difference

Upper

HL3

Equal variances assumed

,866

Equal variances not assumed

,870

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