Các yếu tố ảnh hưởng đến chất lượng dịch vụ ngân hàng thương mại - 35

Giới tính

N

Mean

Std. Deviation

Std. Error Mean

CBS

Nam

412

3.3819

.86930

.04283

Nữ

505

3.3743

.93393

.04156

BSQ

Nam

412

2.4193

.57047

.02811

Nữ

505

2.3535

.57417

.02555

Levene's Test for

Equality of Variances

t-test for Equality of Means

F

Sig.

t

df

Sig. (2-

tailed)

Mean Differen ce

Std. Error Differen ce

95% Confidence

Interval of the Difference

Lower

Upper

CBS

Equal variances assumed

2.154

.143

.127

915

.899

.00762

.06011

-.11035

.12559

Equal variances not assumed

.128

899.2

43

.898

.00762

.05968

-.10950

.12474

BSQ

Equal variances

assumed

.160

.689

1.732

915

.084

.06583

.03801

-.00876

.14042

Equal variances

not assumed

1.733

880.5

92

.083

.06583

.03798

-.00872

.14038

Tình trạng hôn nhân

N

Mean

Std. Deviation

Std. Error Mean

CBS

Độc thân

386

3.3765

.87675

.04463

Có gia đình

531

3.3785

.92578

.04018

BSQ

Độc thân

386

2.4152

.56788

.02890

Có gia đình

531

2.3597

.57634

.02501

Levene's Test for

Equality of Variances

t-test for Equality of Means

F

Sig.

t

df

Sig. (2-

tailed)

Mean Difference

Std. Error Difference

95% Confidence

Interval of the Difference

Lower

Upper

CBS

Equal variances assumed

1.444

.230

-.033

915

.973

-.00202

.06056

-.12088

.11684

Equal variances not assumed

-.034

854.32

4

.973

-.00202

.06005

-.11987

.11583

BSQ

Equal variances

assumed

.103

.749

1.447

915

.148

.05546

.03831

-.01973

.13065

Equal variances not

assumed

1.451

836.65

0

.147

.05546

.03822

-.01957

.13048

Levene Statistic

df1

df2

Sig.

CBS

1.538

3

913

.203

BSQ

.505

3

913

.679

Sum of Squares

df

Mean Square

F

Sig.

Between Groups

2.151

3

.717

.875

.454

CBS

Within Groups

748.046

913

.819

Total

750.197

916

Between Groups

.893

3

.298

.906

.438

BSQ

Within Groups

300.001

913

.329

Total

300.894

916