Các yếu tố ảnh hưởng đến chất lượng dịch vụ ngân hàng thương mại - 33


Structure Matrix


Component

1

2

3

4

5

6

7

8

9

10

Tec4

.934










Tec5

.924










Tec2

.891










Tec3

.803










Tec1

.799










Rel4


.968








.515

Rel1


.959








.520

Rel3


.943








.546

Rel2


.933









Res1



.969








Res4



.963








Res3



.934








Res2



.924








Man1




.958







Man4




.955







Man2




.937







Man3




.934







Com1





.949






Com4





.947






Com3





.933






Com2





.928






BSQ2






.910





BSQ4






.895





BSQ3






.832





BSQ1






.812





Emp2







.905




Emp4







.866




Emp1







.847




Emp3







.821




Tan4








.871



Tan1








.865



Tan2








.838



Tan3








.786



Cri2









.972


Cri1









.946


Cri3









.946


CBS2


.523








.969

CBS3










.945

CBS1


.565




.507




.941

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Các yếu tố ảnh hưởng đến chất lượng dịch vụ ngân hàng thương mại - 33

Extraction Method: Principal Component Analysis. Rotation Method: Promax with Kaiser Normalization.


Component Correlation Matrix

Componen t

1

2

3

4

5

6

7

8

9

10

1

1.000

.083

.027

.276

.067

-.041

-.089

-.017

-.039

.144

2

.083

1.000

.125

.151

.027

.468

-.030

.044

.084

.515

3

.027

.125

1.000

.061

.125

.185

-.156

-.199

.009

.154

4

.276

.151

.061

1.000

.112

.085

-.089

-.087

.053

.200

5

.067

.027

.125

.112

1.000

.146

-.075

-.002

-.110

.091

6

-.041

.468

.185

.085

.146

1.000

.111

.115

.062

.493

7

-.089

-.030

-.156

-.089

-.075

.111

1.000

.038

.015

.008

8

-.017

.044

-.199

-.087

-.002

.115

.038

1.000

-.126

.081

9

-.039

.084

.009

.053

-.110

.062

.015

-.126

1.000

.073

10

.144

.515

.154

.200

.091

.493

.008

.081

.073

1.000

Extraction Method: Principal Component Analysis. Rotation Method: Promax with Kaiser Normalization.


Regression Weights: (Group number 1 - Default model)



Estimate

S.E.

C.R.

P

Label

CBS

<---

Emp

.196

.050

3.896

***


CBS

<---

Tec

.147

.043

3.442

***


CBS

<---

Cri

.082

.028

2.875

.004


CBS

<---

Man

.084

.026

3.179

.001


CBS

<---

Com

.070

.025

2.856

.004


CBS

<---

Rel

.491

.027

18.331

***


CBS

<---

Tan

.140

.028

5.024

***


CBS

<---

Res

.080

.023

3.533

***


BSQ

<---

Emp

.134

.028

4.749

***


BSQ

<---

Res

.051

.013

4.036

***


BSQ

<---

Com

.053

.014

3.876

***


BSQ

<---

Rel

.157

.018

8.804

***


BSQ

<---

CBS

.166

.020

8.382

***


BSQ

<---

Tan

.059

.015

3.931

***


Emp1

<---

Emp

1.000





Emp2

<---

Emp

1.183

.046

25.545

***


Emp3

<---

Emp

1.212

.100

12.167

***


Emp4

<---

Emp

1.381

.106

12.997

***


Cri1

<---

Cri

1.000





Cri2

<---

Cri

1.344

.130

10.365

***


Cri3

<---

Cri

1.466

.175

8.370

***


Res1

<---

Res

1.000





Res2

<---

Res

.853

.019

45.601

***


Res3

<---

Res

.804

.022

36.608

***


Res4

<---

Res

.958

.019

50.512

***


Man1

<---

Man

1.000





Man2

<---

Man

.960

.019

51.308

***


Man3

<---

Man

.953

.035

27.220

***


Man4

<---

Man

1.041

.036

28.824

***


Com1

<---

Com

1.000





Com2

<---

Com

.923

.021

44.353

***


Com3

<---

Com

.841

.041

20.566

***


Com4

<---

Com

.938

.043

21.617

***


Rel1

<---

Rel

1.000





Rel2

<---

Rel

.968

.019

49.697

***


Rel3

<---

Rel

.982

.022

45.281

***


Rel4

<---

Rel

1.038

.020

51.709

***


Tan1

<---

Tan

1.000





Tan2

<---

Tan

.786

.036

21.587

***


Tan3

<---

Tan

.528

.050

10.559

***


Tan4

<---

Tan

.824

.063

13.051

***


Tec5

<---

Tec

1.000





Tec4

<---

Tec

1.010

.011

95.192

***


Tec3

<---

Tec

.914

.040

22.609

***


Tec2

<---

Tec

1.177

.051

22.923

***


Tec1

<---

Tec

.931

.041

22.516

***


BSQ1

<---

BSQ

1.000





BSQ2

<---

BSQ

1.354

.053

25.460

***


BSQ3

<---

BSQ

1.061

.050

21.171

***


BSQ4

<---

BSQ

1.331

.054

24.640

***


CBS1

<---

CBS

1.000





CBS2

<---

CBS

1.081

.018

58.587

***


CBS3

<---

CBS

1.029

.022

47.635

***



Standardized Regression Weights: (Group number 1 - Default model)



Estimate

CBS

<---

Emp

.107

CBS

<---

Tec

.096

CBS

<---

Cri

.069

CBS

<---

Man

.092

CBS

<---

Com

.079

CBS

<---

Rel

.530

CBS

<---

Tan

.146

CBS

<---

Res

.095

BSQ

<---

Emp

.137

BSQ

<---

Res

.115

BSQ

<---

Com

.112

BSQ

<---

Rel

.318

BSQ

<---

CBS

.312

BSQ

<---

Tan

.115

Emp1

<---

Emp

.713

Emp2

<---

Emp

.825

Emp3

<---

Emp

.870

Emp4

<---

Emp

.904

Cri1

<---

Cri

.766

Cri2

<---

Cri

1.018

Cri3

<---

Cri

1.070

Res1

<---

Res

1.019

Res2

<---

Res

.864

Res3

<---

Res

.839

Res4

<---

Res

.961

Man1

<---

Man

.938

Man2

<---

Man

.892

Man3

<---

Man

.917

Man4

<---

Man

.963

Com1

<---

Com

.982

Com2

<---

Com

.897

Com3

<---

Com

.850

Com4

<---

Com

.917

Rel1

<---

Rel

.943

Rel2

<---

Rel

.891

Rel3

<---

Rel

.941

Rel4

<---

Rel

.980

Tan1

<---

Tan

1.011

Tan2

<---

Tan

.720

Tan3

<---

Tan

.475

Tan4

<---

Tan

.802

Tec5

<---

Tec

.786

Tec4

<---

Tec

.805

Tec3

<---

Tec

.791

Tec2

<---

Tec

.976

Tec1

<---

Tec

.794

BSQ1

<---

BSQ

.698

BSQ2

<---

BSQ

.922

BSQ3

<---

BSQ

.745

BSQ4

<---

BSQ

.879

CBS1

<---

CBS

.917

CBS2

<---

CBS

.980

CBS3

<---

CBS

.913


Covariances: (Group number 1 - Default model)



Estimate

S.E.

C.R.

P

Label

Emp

<-->

Cri

-.005

.010

-.503

.615


Emp

<-->

Res

-.085

.016

-5.151

***


Emp

<-->

Man

-.033

.015

-2.225

.026


Emp

<-->

Com

-.037

.015

-2.455

.014


Emp

<-->

Rel

-.019

.014

-1.361

.174


Emp

<-->

Tan

-.009

.013

-.680

.497


Cri

<-->

Res

.002

.020

.084

.933


Cri

<-->

Man

.041

.021

1.954

.051


Cri

<-->

Com

-.085

.024

-3.530

***


Cri

<-->

Rel

.035

.020

1.722

.085


Cri

<-->

Tan

-.073

.021

-3.414

***


Res

<-->

Man

.066

.031

2.154

.031


Res

<-->

Com

.143

.031

4.543

***


Res

<-->

Rel

.107

.030

3.542

***


Res

<-->

Tan

-.113

.028

-4.013

***


Man

<-->

Com

.098

.030

3.229

.001


Man

<-->

Rel

.136

.030

4.585

***


Man

<-->

Tan

-.045

.027

-1.669

.095


Com

<-->

Rel

.028

.030

.944

.345


Com

<-->

Tan

.003

.028

.110

.913


Rel

<-->

Tan

.020

.027

.748

.455


Emp

<-->

Tec

-.021

.009

-2.474

.013


Cri

<-->

Tec

-.006

.012

-.499

.618


Res

<-->

Tec

.004

.018

.209

.834


Man

<-->

Tec

.159

.020

8.095

***


Com

<-->

Tec

.034

.018

1.903

.057


Rel

<-->

Tec

.042

.017

2.454

.014


Tan

<-->

Tec

.006

.016

.388

.698


e31

<-->

e32

.328

.025

13.209

***


e27

<-->

e28

-.009

.008

-1.191

.234


e23

<-->

e24

.066

.010

6.691

***


e19

<-->

e20

.008

.009

.929

.353


e15

<-->

e16

.128

.011

12.111

***


e11

<-->

e12

-.187

.097

-1.919

.055


e3

<-->

e4

-.098

.025

-3.871

***


e32

<-->

e33

.128

.029

4.392

***


e30

<-->

e31

-.120

.047

-2.576

.010


e28

<-->

e29

-.026

.012

-2.085

.037


e26

<-->

e27

.011

.013

.877

.381


e24

<-->

e25

.053

.032

1.645

.100


e22

<-->

e23

-.049

.037

-1.310

.190


e20

<-->

e21

-.027

.027

-.999

.318


e18

<-->

e19

.029

.027

1.103

.270


e16

<-->

e17

.030

.015

1.989

.047


e14

<-->

e15

-.046

.017

-2.790

.005


e10

<-->

e11

.103

.049

2.078

.038


e2

<-->

e3

-.019

.011

-1.761

.078


e1

<-->

e2

.035

.018

1.897

.058


e46

<-->

e47

-.059

.011

-5.571

***


e43

<-->

e44

.166

.012

13.445

***


e44

<-->

e45

-.001

.003

-.553

.580


e45

<-->

e46

-.041

.011

-3.809

***



Variances: (Group number 1 - Default model)



Estimate

S.E.

C.R.

P

Label

Emp


.215

.023

9.495

***


Cri

.524

.072

7.293

***


Res

1.027

.050

20.584

***


Man

.872

.053

16.318

***


Com

.916

.060

15.334

***


Rel

.851

.046

18.492

***


Tan

.795

.068

11.615

***


Tec

.310

.024

13.183

***


e56

.447

.025

17.771

***


e52

.124

.011

11.514

***


e1

.208

.018

11.775

***


e2

.142

.022

6.368

***


e3

.102

.026

3.904

***


e4

.091

.029

3.121

.002


e10

.368

.063

5.807

***


e11

-.034

.111

-.304

.761


e12

-.142

.131

-1.084

.278


e14

-.038

.019

-2.002

.045


e15

.253

.020

12.604

***


e16

.278

.017

16.242

***


e17

.079

.018

4.465

***


e18

.119

.028

4.279

***


e19

.207

.028

7.499

***


e20

.151

.027

5.621

***


e21

.073

.030

2.452

.014


e22

.033

.040

.832

.405


e23

.188

.037

5.145

***


e24

.248

.031

8.077

***


e25

.152

.036

4.256

***


e26

.106

.013

8.221

***


e27

.206

.015

13.354

***


e28

.106

.014

7.571

***


e29

.037

.013

2.847

.004


e30

-.017

.058

-.288

.773


e31

.457

.047

9.693

***


e32

.760

.039

19.705

***


e33

.300

.042

7.221

***


e43

.192

.013

15.022

***


e44

.172

.012

13.810

***


e45

.156

.011

13.880

***


e46

.022

.016

1.320

.187


e47

.158

.011

13.778

***


e48

.217

.011

19.628

***


e49

.067

.006

10.400

***


e50

.187

.010

19.047

***


e51

.108

.008

14.274

***


e53

.137

.008

16.636

***


e54

.035

.006

5.673

***


e55


.154

.009

17.002

***



KẾT QUẢ BOOTSTRAP VỚI N = 10,000


Regression Weights: (Group number 1 - Default model)



Estimate

S.E.

C.R.

P

Label

CBS

<---

Emp

.196

.050

3.896

***


CBS

<---

Tec

.147

.043

3.442

***


CBS

<---

Cri

.082

.028

2.875

.004


CBS

<---

Man

.084

.026

3.179

.001


CBS

<---

Com

.070

.025

2.856

.004


CBS

<---

Rel

.491

.027

18.331

***


CBS

<---

Tan

.140

.028

5.024

***


CBS

<---

Res

.080

.023

3.533

***


BSQ

<---

Emp

.134

.028

4.749

***


BSQ

<---

Res

.051

.013

4.036

***


BSQ

<---

Com

.053

.014

3.876

***


BSQ

<---

Rel

.157

.018

8.804

***


BSQ

<---

CBS

.166

.020

8.382

***


BSQ

<---

Tan

.059

.015

3.931

***


Emp1

<---

Emp

1.000





Emp2

<---

Emp

1.183

.046

25.545

***


Emp3

<---

Emp

1.212

.100

12.167

***


Emp4

<---

Emp

1.381

.106

12.997

***


Cri1

<---

Cri

1.000





Cri2

<---

Cri

1.344

.130

10.365

***


Cri3

<---

Cri

1.466

.175

8.370

***


Res1

<---

Res

1.000





Res2

<---

Res

.853

.019

45.601

***


Res3

<---

Res

.804

.022

36.608

***


Res4

<---

Res

.958

.019

50.512

***


Man1

<---

Man

1.000





Man2

<---

Man

.960

.019

51.308

***


Man3

<---

Man

.953

.035

27.220

***


Man4

<---

Man

1.041

.036

28.824

***


Com1

<---

Com

1.000





Com2

<---

Com

.923

.021

44.353

***


Com3

<---

Com

.841

.041

20.566

***


Com4

<---

Com

.938

.043

21.617

***


Rel1

<---

Rel

1.000





Rel2

<---

Rel

.968

.019

49.697

***


Rel3

<---

Rel

.982

.022

45.281

***


Rel4

<---

Rel

1.038

.020

51.709

***


Tan1

<---

Tan

1.000





Tan2

<---

Tan

.786

.036

21.587

***


Tan3

<---

Tan

.528

.050

10.559

***


Tan4

<---

Tan

.824

.063

13.051

***


Tec5

<---

Tec

1.000





Tec4

<---

Tec

1.010

.011

95.192

***


Tec3

<---

Tec

.914

.040

22.609

***


Tec2

<---

Tec

1.177

.051

22.923

***


Tec1

<---

Tec

.931

.041

22.516

***


BSQ1

<---

BSQ

1.000





BSQ2

<---

BSQ

1.354

.053

25.460

***


BSQ3

<---

BSQ

1.061

.050

21.171

***


BSQ4

<---

BSQ

1.331

.054

24.640

***


CBS1

<---

CBS

1.000





CBS2

<---

CBS

1.081

.018

58.587

***


CBS3

<---

CBS

1.029

.022

47.635

***



Covariances: (Group number 1 - Default model)



Estimate

S.E.

C.R.

P

Label

Emp

<-->

Cri

-.005

.010

-.503

.615


Emp

<-->

Res

-.085

.016

-5.151

***


Emp

<-->

Man

-.033

.015

-2.225

.026


Emp

<-->

Com

-.037

.015

-2.455

.014


Emp

<-->

Rel

-.019

.014

-1.361

.174


Emp

<-->

Tan

-.009

.013

-.680

.497


Cri

<-->

Res

.002

.020

.084

.933


Cri

<-->

Man

.041

.021

1.954

.051


Cri

<-->

Com

-.085

.024

-3.530

***


Cri

<-->

Rel

.035

.020

1.722

.085


Cri

<-->

Tan

-.073

.021

-3.414

***


Res

<-->

Man

.066

.031

2.154

.031


Res

<-->

Com

.143

.031

4.543

***


Res

<-->

Rel

.107

.030

3.542

***


Res

<-->

Tan

-.113

.028

-4.013

***


Man

<-->

Com

.098

.030

3.229

.001


Man

<-->

Rel

.136

.030

4.585

***


Man

<-->

Tan

-.045

.027

-1.669

.095


Com

<-->

Rel

.028

.030

.944

.345


Com

<-->

Tan

.003

.028

.110

.913


Rel

<-->

Tan

.020

.027

.748

.455


Emp

<-->

Tec

-.021

.009

-2.474

.013


Cri

<-->

Tec

-.006

.012

-.499

.618


Res

<-->

Tec

.004

.018

.209

.834


Man

<-->

Tec

.159

.020

8.095

***


Com

<-->

Tec

.034

.018

1.903

.057


Rel

<-->

Tec

.042

.017

2.454

.014


Tan

<-->

Tec

.006

.016

.388

.698


e31

<-->

e32

.328

.025

13.209

***


e27

<-->

e28

-.009

.008

-1.191

.234


e23

<-->

e24

.066

.010

6.691

***


e19

<-->

e20

.008

.009

.929

.353


e15

<-->

e16

.128

.011

12.111

***


e11

<-->

e12

-.187

.097

-1.919

.055


e3

<-->

e4

-.098

.025

-3.871

***


e32

<-->

e33

.128

.029

4.392

***


e30

<-->

e31

-.120

.047

-2.576

.010


e28

<-->

e29

-.026

.012

-2.085

.037


e26

<-->

e27

.011

.013

.877

.381


e24

<-->

e25

.053

.032

1.645

.100


e22

<-->

e23

-.049

.037

-1.310

.190


e20

<-->

e21

-.027

.027

-.999

.318


e18

<-->

e19

.029

.027

1.103

.270


e16

<-->

e17

.030

.015

1.989

.047


e14

<-->

e15

-.046

.017

-2.790

.005


e10

<-->

e11

.103

.049

2.078

.038


e2

<-->

e3

-.019

.011

-1.761

.078


e1

<-->

e2

.035

.018

1.897

.058


e46

<-->

e47

-.059

.011

-5.571

***


e43

<-->

e44

.166

.012

13.445

***


e44

<-->

e45

-.001

.003

-.553

.580


e45

<-->

e46

-.041

.011

-3.809

***


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