Kaiser-Meyer-Olkin Measure of Sampling Adequacy. | .819 | |
Approx. Chi-Square | 4664.787 | |
Bartlett's Test of Sphericity | df | 10 |
Sig. | .000 | |
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Kết Quả Định Lượng Chính Thức (N = 917) -
Các yếu tố ảnh hưởng đến chất lượng dịch vụ ngân hàng thương mại - 30 -
Các yếu tố ảnh hưởng đến chất lượng dịch vụ ngân hàng thương mại - 31 -
Các yếu tố ảnh hưởng đến chất lượng dịch vụ ngân hàng thương mại - 33 -
Các yếu tố ảnh hưởng đến chất lượng dịch vụ ngân hàng thương mại - 34 -
Các yếu tố ảnh hưởng đến chất lượng dịch vụ ngân hàng thương mại - 35
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Communalities
Initial | Extraction | |
Tec1 | 1.000 | .646 |
Tec2 | 1.000 | .791 |
Tec3 | 1.000 | .650 |
Tec4 | 1.000 | .869 |
Tec5 | 1.000 | .850 |
Extraction Method: Principal Component Analysis.
Total Variance Explained
Initial Eigenvalues | Extraction Sums of Squared Loadings | |||||
Total | % of Variance | Cumulative % | Total | % of Variance | Cumulative % | |
1 | 3.806 | 76.123 | 76.123 | 3.806 | 76.123 | 76.123 |
2 | .529 | 10.570 | 86.693 | |||
3 | .379 | 7.573 | 94.266 | |||
4 | .256 | 5.111 | 99.378 | |||
5 | .031 | .622 | 100.000 |
Extraction Method: Principal Component Analysis.
Component | |
1 | |
Tec4 | .932 |
Tec5 | .922 |
Tec2 | .890 |
Tec3 | .806 |
Tec1 | .804 |
Component Matrixa
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. | .876 | |
Approx. Chi-Square | 4340.010 | |
Bartlett's Test of Sphericity | df | 6 |
Sig. | .000 | |
Communalities
Initial | Extraction | |
Man1 | 1.000 | .920 |
Man2 | 1.000 | .879 |
Man3 | 1.000 | .873 |
Man4 | 1.000 | .914 |
Extraction Method: Principal Component Analysis.
Total Variance Explained
Initial Eigenvalues | Extraction Sums of Squared Loadings | |||||
Total | % of Variance | Cumulative % | Total | % of Variance | Cumulative % | |
1 | 3.585 | 89.634 | 89.634 | 3.585 | 89.634 | 89.634 |
2 | .175 | 4.366 | 94.000 | |||
3 | .144 | 3.599 | 97.599 | |||
4 | .096 | 2.401 | 100.000 |
Extraction Method: Principal Component Analysis.
Component | |
1 | |
Man1 | .959 |
Man4 | .956 |
Man2 | .937 |
Man3 | .935 |
Component Matrixa
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. | .743 | |
Approx. Chi-Square | 3014.614 | |
Bartlett's Test of Sphericity | df | 3 |
Sig. | .000 | |
Communalities
Initial | Extraction | |
BS1 | 1.000 | .901 |
BS2 | 1.000 | .949 |
BS3 | 1.000 | .900 |
Extraction Method: Principal Component Analysis.
Total Variance Explained
Initial Eigenvalues | Extraction Sums of Squared Loadings | |||||
Total | % of Variance | Cumulative % | Total | % of Variance | Cumulative % | |
1 | 2.750 | 91.660 | 91.660 | 2.750 | 91.660 | 91.660 |
2 | .172 | 5.736 | 97.396 | |||
3 | .078 | 2.604 | 100.000 |
Extraction Method: Principal Component Analysis.
Component | |
1 | |
BS2 | .974 |
BS1 | .949 |
BS3 | .949 |
Component Matrixa
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. | .807 | |
Approx. Chi-Square | 2172.377 | |
Bartlett's Test of Sphericity | df | 6 |
Sig. | .000 | |
Communalities
Initial | Extraction | |
BSQ1 | 1.000 | .653 |
BSQ2 | 1.000 | .829 |
BSQ3 | 1.000 | .700 |
BSQ4 | 1.000 | .799 |
Extraction Method: Principal Component Analysis.
Total Variance Explained
Initial Eigenvalues | Extraction Sums of Squared Loadings | |||||
Total | % of Variance | Cumulative % | Total | % of Variance | Cumulative % | |
1 | 2.982 | 74.541 | 74.541 | 2.982 | 74.541 | 74.541 |
2 | .448 | 11.205 | 85.746 | |||
3 | .394 | 9.846 | 95.592 | |||
4 | .176 | 4.408 | 100.000 |
Extraction Method: Principal Component Analysis.
Component | |
1 | |
BSQ2 | .910 |
BSQ4 | .894 |
BSQ3 | .837 |
BSQ1 | .808 |
Component Matrixa
KMO and Bartlett's Test | ||
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. | .812 | |
Approx. Chi-Square | 38448.078 | |
Bartlett's Test of Sphericity | df | 741 |
Sig. | .000 | |
Communalities
Initial | Extraction | |
BS1 | 1.000 | .895 |
BS2 | 1.000 | .942 |
BS3 | 1.000 | .895 |
Res1 | 1.000 | .940 |
Res2 | 1.000 | .859 |
Res3 | 1.000 | .879 |
Res4 | 1.000 | .929 |
Tan1 | 1.000 | .778 |
Tan2 | 1.000 | .722 |
Tan3 | 1.000 | .668 |
Tan4 | 1.000 | .782 |
Com1 | 1.000 | .903 |
Com2 | 1.000 | .866 |
Com3 | 1.000 | .875 |
Com4 | 1.000 | .899 |
BSQ1 | 1.000 | .676 |
BSQ2 | 1.000 | .835 |
BSQ3 | 1.000 | .700 |
BSQ4 | 1.000 | .805 |
Rel1 | 1.000 | .921 |
Rel2 | 1.000 | .876 |
Rel3 | 1.000 | .896 |
Rel4 | 1.000 | .938 |
Man1 | 1.000 | .920 |
Man2 | 1.000 | .880 |
Man3 | 1.000 | .874 |
Man4 | 1.000 | .913 |
Emp1 | 1.000 | .725 |
Emp2 | 1.000 | .830 |
Emp3 | 1.000 | .688 |
Emp4 | 1.000 | .760 |
Tec1 | 1.000 | .648 |
Tec2 | 1.000 | .801 |
Tec3 | 1.000 | .652 |
Tec4 | 1.000 | .873 |
Tec5 | 1.000 | .856 |
Cri1 | 1.000 | .899 |
Cri2 | 1.000 | .946 |
Cri3 | 1.000 | .897 |
Total Variance Explained
Initial Eigenvalues | Extraction Sums of Squared Loadings | Rotation Sums of Squared Loadingsa | |||||
Total | % of Variance | Cumulative % | Total | % of Variance | Cumulative % | Total | |
1 | 7.230 | 18.538 | 18.538 | 7.230 | 18.538 | 18.538 | 4.235 |
2 | 4.775 | 12.245 | 30.783 | 4.775 | 12.245 | 30.783 | 5.334 |
3 | 4.056 | 10.399 | 41.182 | 4.056 | 10.399 | 41.182 | 4.118 |
4 | 3.644 | 9.344 | 50.526 | 3.644 | 9.344 | 50.526 | 4.230 |
5 | 2.966 | 7.605 | 58.131 | 2.966 | 7.605 | 58.131 | 3.806 |
6 | 2.709 | 6.946 | 65.078 | 2.709 | 6.946 | 65.078 | 4.850 |
7 | 2.399 | 6.152 | 71.230 | 2.399 | 6.152 | 71.230 | 3.199 |
8 | 2.121 | 5.439 | 76.669 | 2.121 | 5.439 | 76.669 | 3.131 |
9 | 1.471 | 3.773 | 80.441 | 1.471 | 3.773 | 80.441 | 2.918 |
10 | 1.270 | 3.258 | 83.699 | 1.270 | 3.258 | 83.699 | 4.930 |
11 | .691 | 1.773 | 85.472 | ||||
12 | .634 | 1.625 | 87.097 | ||||
13 | .472 | 1.209 | 88.306 | ||||
14 | .453 | 1.160 | 89.467 | ||||
15 | .380 | .975 | 90.441 | ||||
16 | .340 | .871 | 91.313 | ||||
17 | .324 | .830 | 92.142 | ||||
18 | .290 | .745 | 92.887 | ||||
19 | .264 | .676 | 93.563 | ||||
20 | .245 | .628 | 94.191 | ||||
21 | .236 | .604 | 94.796 | ||||
22 | .197 | .504 | 95.300 | ||||
23 | .186 | .477 | 95.777 | ||||
24 | .179 | .460 | 96.237 | ||||
25 | .169 | .432 | 96.669 | ||||
26 | .154 | .394 | 97.063 | ||||
27 | .147 | .376 | 97.439 | ||||
28 | .143 | .367 | 97.806 | ||||
29 | .138 | .353 | 98.160 | ||||
30 | .118 | .304 | 98.464 | ||||
31 | .101 | .259 | 98.722 | ||||
32 | .095 | .244 | 98.966 | ||||
33 | .082 | .211 | 99.177 | ||||
34 | .079 | .202 | 99.379 | ||||
35 | .074 | .189 | 99.568 | ||||
36 | .068 | .175 | 99.743 | ||||
37 | .058 | .149 | 99.892 | ||||
38 | .024 | .061 | 99.954 | ||||
39 | .018 | .046 | 100.000 |
Extraction Method: Principal Component Analysis.
a. When components are correlated, sums of squared loadings cannot be added to obtain a total variance.
Component Matrixa
Component | ||||||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
Rel4 | .763 | |||||||||
CBS1 | .762 | |||||||||
Rel3 | .758 | |||||||||
Rel1 | .756 | |||||||||
CBS2 | .756 | -.526 | ||||||||
CBS3 | .711 | -.529 | ||||||||
Rel2 | .706 | |||||||||
BSQ2 | .653 | |||||||||
BSQ3 | .603 | |||||||||
BSQ4 | .599 | |||||||||
BSQ1 | .553 | |||||||||
Tec4 | .610 | |||||||||
Tec5 | .601 | |||||||||
Tec2 | .582 | |||||||||
Tec1 | .574 | |||||||||
Tec3 | .560 | |||||||||
Man1 | .512 | |||||||||
Man4 | .506 | |||||||||
Man3 | ||||||||||
Man2 | ||||||||||
Res1 | -.725 | |||||||||
Res4 | -.719 | |||||||||
Res2 | -.684 | |||||||||
Res3 | -.673 | |||||||||
Com4 | .687 | |||||||||
Com1 | .685 | |||||||||
Com3 | .682 | |||||||||
Com2 | .665 | |||||||||
Cri2 | -.566 | .517 | ||||||||
Cri3 | -.553 | .503 | ||||||||
Tan2 | ||||||||||
Emp2 | .566 | |||||||||
Emp4 | .563 | |||||||||
Emp1 | .554 | |||||||||
Emp3 | .511 | |||||||||
Cri1 | -.503 | .542 | ||||||||
Tan4 | .555 | |||||||||
Tan1 | .544 | |||||||||
Tan3 |
Pattern Matrixa
Component | ||||||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
Tec4 | .943 | |||||||||
Tec5 | .938 | |||||||||
Tec2 | .880 | |||||||||
Tec1 | .794 | |||||||||
Tec3 | .784 | |||||||||
Rel4 | .948 | |||||||||
Rel2 | .947 | |||||||||
Rel1 | .943 | |||||||||
Rel3 | .900 | |||||||||
Res1 | .968 | |||||||||
Res4 | .966 | |||||||||
Res3 | .943 | |||||||||
Res2 | .914 | |||||||||
Man1 | .956 | |||||||||
Man4 | .950 | |||||||||
Man2 | .943 | |||||||||
Man3 | .934 | |||||||||
Com3 | .943 | |||||||||
Com1 | .941 | |||||||||
Com4 | .939 | |||||||||
Com2 | .934 | |||||||||
BSQ4 | .909 | |||||||||
BSQ2 | .869 | |||||||||
BSQ1 | .837 | |||||||||
BSQ3 | .810 | |||||||||
Emp2 | .904 | |||||||||
Emp4 | .875 | |||||||||
Emp1 | .853 | |||||||||
Emp3 | .806 | |||||||||
Tan4 | .888 | |||||||||
Tan1 | .866 | |||||||||
Tan2 | .825 | |||||||||
Tan3 | .777 | |||||||||
Cri2 | .968 | |||||||||
Cri1 | .955 | |||||||||
Cri3 | .940 | |||||||||
CBS3 | .946 | |||||||||
CBS2 | .946 | |||||||||
CBS1 | .875 |
Extraction Method: Principal Component Analysis. Rotation Method: Promax with Kaiser Normalization.
a. Rotation converged in 6 iterations.