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Các yếu tố ảnh hưởng đến chất lượng dịch vụ ngân hàng thương mại - 32



KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.


.819


Approx. Chi-Square

4664.787

Bartlett's Test of

Sphericity

df

10


Sig.

.000

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Các yếu tố ảnh hưởng đến chất lượng dịch vụ ngân hàng thương mại - 32


Communalities


Initial

Extraction

Tec1

1.000

.646

Tec2

1.000

.791

Tec3

1.000

.650

Tec4

1.000

.869

Tec5

1.000

.850

Extraction Method: Principal Component Analysis.


Total Variance Explained

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

3.806

76.123

76.123

3.806

76.123

76.123

2

.529

10.570

86.693

3

.379

7.573

94.266

4

.256

5.111

99.378

5

.031

.622

100.000

Extraction Method: Principal Component Analysis.



Component

1

Tec4

.932

Tec5

.922

Tec2

.890

Tec3

.806

Tec1

.804

Component Matrixa



KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.


.876


Approx. Chi-Square

4340.010

Bartlett's Test of

Sphericity

df

6


Sig.

.000


Communalities


Initial

Extraction

Man1

1.000

.920

Man2

1.000

.879

Man3

1.000

.873

Man4

1.000

.914

Extraction Method: Principal Component Analysis.


Total Variance Explained

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

3.585

89.634

89.634

3.585

89.634

89.634

2

.175

4.366

94.000

3

.144

3.599

97.599

4

.096

2.401

100.000

Extraction Method: Principal Component Analysis.



Component

1

Man1

.959

Man4

.956

Man2

.937

Man3

.935

Component Matrixa



KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.


.743


Approx. Chi-Square

3014.614

Bartlett's Test of

Sphericity

df

3


Sig.

.000


Communalities


Initial

Extraction

BS1

1.000

.901

BS2

1.000

.949

BS3

1.000

.900

Extraction Method: Principal Component Analysis.


Total Variance Explained

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

2.750

91.660

91.660

2.750

91.660

91.660

2

.172

5.736

97.396

3

.078

2.604

100.000

Extraction Method: Principal Component Analysis.



Component

1

BS2

.974

BS1

.949

BS3

.949

Component Matrixa


KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.


.807


Approx. Chi-Square

2172.377

Bartlett's Test of

Sphericity

df

6


Sig.

.000



Communalities


Initial

Extraction

BSQ1

1.000

.653

BSQ2

1.000

.829

BSQ3

1.000

.700

BSQ4

1.000

.799

Extraction Method: Principal Component Analysis.


Total Variance Explained

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

2.982

74.541

74.541

2.982

74.541

74.541

2

.448

11.205

85.746

3

.394

9.846

95.592

4

.176

4.408

100.000

Extraction Method: Principal Component Analysis.


Component

1

BSQ2

.910

BSQ4

.894

BSQ3

.837

BSQ1

.808

Component Matrixa



KMO and Bartlett's Test


Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.812


Approx. Chi-Square

38448.078

Bartlett's Test of Sphericity

df

741


Sig.

.000


Communalities


Initial

Extraction

BS1

1.000

.895

BS2

1.000

.942

BS3

1.000

.895

Res1

1.000

.940

Res2

1.000

.859

Res3

1.000

.879

Res4

1.000

.929

Tan1

1.000

.778

Tan2

1.000

.722

Tan3

1.000

.668

Tan4

1.000

.782

Com1

1.000

.903

Com2

1.000

.866

Com3

1.000

.875

Com4

1.000

.899

BSQ1

1.000

.676

BSQ2

1.000

.835

BSQ3

1.000

.700

BSQ4

1.000

.805

Rel1

1.000

.921

Rel2

1.000

.876

Rel3

1.000

.896

Rel4

1.000

.938

Man1

1.000

.920

Man2

1.000

.880

Man3

1.000

.874

Man4

1.000

.913

Emp1

1.000

.725

Emp2

1.000

.830

Emp3

1.000

.688

Emp4

1.000

.760

Tec1

1.000

.648

Tec2

1.000

.801

Tec3

1.000

.652

Tec4

1.000

.873

Tec5

1.000

.856

Cri1

1.000

.899

Cri2

1.000

.946

Cri3

1.000

.897


Total Variance Explained

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadingsa

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

Total

1

7.230

18.538

18.538

7.230

18.538

18.538

4.235

2

4.775

12.245

30.783

4.775

12.245

30.783

5.334

3

4.056

10.399

41.182

4.056

10.399

41.182

4.118

4

3.644

9.344

50.526

3.644

9.344

50.526

4.230

5

2.966

7.605

58.131

2.966

7.605

58.131

3.806

6

2.709

6.946

65.078

2.709

6.946

65.078

4.850

7

2.399

6.152

71.230

2.399

6.152

71.230

3.199

8

2.121

5.439

76.669

2.121

5.439

76.669

3.131

9

1.471

3.773

80.441

1.471

3.773

80.441

2.918

10

1.270

3.258

83.699

1.270

3.258

83.699

4.930

11

.691

1.773

85.472





12

.634

1.625

87.097





13

.472

1.209

88.306





14

.453

1.160

89.467





15

.380

.975

90.441





16

.340

.871

91.313





17

.324

.830

92.142





18

.290

.745

92.887





19

.264

.676

93.563





20

.245

.628

94.191





21

.236

.604

94.796





22

.197

.504

95.300





23

.186

.477

95.777





24

.179

.460

96.237





25

.169

.432

96.669





26

.154

.394

97.063





27

.147

.376

97.439





28

.143

.367

97.806





29

.138

.353

98.160





30

.118

.304

98.464





31

.101

.259

98.722





32

.095

.244

98.966





33

.082

.211

99.177





34

.079

.202

99.379





35

.074

.189

99.568





36

.068

.175

99.743





37

.058

.149

99.892





38

.024

.061

99.954





39

.018

.046

100.000





Extraction Method: Principal Component Analysis.

a. When components are correlated, sums of squared loadings cannot be added to obtain a total variance.



Component Matrixa



Component

1

2

3

4

5

6

7

8

9

10

Rel4

.763










CBS1

.762








Rel3

.758








Rel1

.756








CBS2

.756







-.526

CBS3

.711







-.529

Rel2

.706








BSQ2

.653








BSQ3

.603








BSQ4

.599








BSQ1

.553








Tec4


.610







Tec5


.601







Tec2


.582







Tec1


.574







Tec3


.560







Man1


.512







Man4


.506







Man3









Man2









Res1



-.725






Res4



-.719






Res2



-.684






Res3



-.673






Com4




.687





Com1




.685





Com3




.682





Com2




.665





Cri2




-.566


.517



Cri3




-.553


.503



Tan2









Emp2





.566




Emp4





.563




Emp1





.554




Emp3





.511




Cri1




-.503


.542



Tan4







.555


Tan1







.544


Tan3











Pattern Matrixa


Component

1

2

3

4

5

6

7

8

9

10

Tec4

.943










Tec5

.938










Tec2

.880










Tec1

.794










Tec3

.784










Rel4


.948









Rel2


.947









Rel1


.943









Rel3


.900









Res1



.968








Res4



.966








Res3



.943








Res2



.914








Man1




.956







Man4




.950







Man2




.943







Man3




.934







Com3





.943






Com1





.941






Com4





.939






Com2





.934






BSQ4






.909





BSQ2






.869





BSQ1






.837





BSQ3






.810





Emp2







.904




Emp4







.875




Emp1







.853




Emp3







.806




Tan4








.888



Tan1








.866



Tan2








.825



Tan3








.777



Cri2









.968


Cri1









.955


Cri3









.940


CBS3










.946

CBS2










.946

CBS1










.875

Extraction Method: Principal Component Analysis. Rotation Method: Promax with Kaiser Normalization.

a. Rotation converged in 6 iterations.

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