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PHỤ LỤC 1

BẢNG CÂU HỎI PHỎNG VẤN NHÀ QUẢN TRỊ CẤP TRUNG

1. Theo quý vị, việc nhận ra cảm xúc của bản thân có khó hay không?

2. Trong quá trình làm việc, quý vị có dễ dàng nhận ra cảm xúc của đối tác (khách hàng, nhân viên, cấp trên…) để có ứng xử cho phù hợp?

3. Theo quý vị, việc thấu hiểu cảm xúc của nhân viên có vai trò như thế nào đối với một người lãnh đạo? Quý vị hãy đưa ra một ví dụ cụ thể?

4. Theo quý vị, việc quản lý cảm xúc có vai trò quan trọng như thế nào với người lao đạo? Quản lý cảm xúc với quý vị có khó hay không?

5. Trong các yếu tố cấu thành năng lực cảm xúc của người lãnh đạo (bao gồm các khả năng nhận biết cảm xúc, sử dụng cảm xúc, thấu hiểu cảm xúc và quản lý cảm xúc) thì yếu tố nào quyết định nhiều nhất đến kết quả hoạt động của phòng giao dịch

6. Quý vị có đồng ý rằng nhà quản trị với tuổi đời cao hơn, kinh nghiệm làm việc nhiều hơn thường quản lý cảm xúc của bản thân và thấu hiểu cảm xúc của người khác dễ dàng hơn?

7. Theo quý vị, một người lãnh đạo hiệu quả là người như thế nào?

8. Theo quý vị, để đánh giá về kết quả hoạt động của phòng giao dịch nên dựa trên các chỉ tiêu tài chính và phi tài chính nào?

PHỤ LỤC2

PHIẾU KHẢO SÁT

GIÁM ĐỐC / TRƯỞNG PHÒNG GIAO DỊCH

Kính chào Ông/ Bà !

Hiện nay, tôi đang thực hiện đề tài nghiên cứu về Năng lực cảm xúc của nhà quản trị cấp trung t Ngân hàng thương mại ở Việt Nam. Kính mong Ông/ Bà dành khoảng 15 phút để trả lời giúp tôi số câu hỏi theo quan điểm của cá nhân Ông/ Bà. Sẽ không có câu trả lời nào là đúng hay sai. N câu trả lời của Ông/ Bà sẽ được giữ bí mật và chỉ được sử dụng cho công tác nghiên cứu khoa họ Xin chân thành cảm ơn!

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