# Nghiên cứu các yếu tố tác động đến hành vi sử dụng dịch vụ ngân hàng điện tử tại BIDV Cẩm Phả - 13

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 .138 .726 98.715 17 .115 .608 99.323 18 .079 .418 99.741 19 .049 .259 100.000 Extraction Method: Principal Component Analysis.

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Rotated Component Matrixa

 Component 1 2 3 4 5 TT1 .936 TT3 .922 TT2 .871 TT4 .825 NL1 .928 NL3 .814 NL2 .792 NL4 .755 HQ1 .897 HQ3 .823 HQ2 .741 HQ4 .684 HQ5 RR2 .892 RR1 .869 RR3 .853 AH1 .940 AH2 .911 AH3 .603

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 5 iterations.

Correlations

 HQ NL TT AH RR HL Pearson Correlation 1 -.181* -.069 -.090 -.025 .222** HQ Sig. (2-tailed) .014 .356 .223 .740 .002 N 183 183 183 183 183 183 Pearson Correlation -.181* 1 .119 .025 -.193** .307** NL Sig. (2-tailed) .014 .110 .736 .009 .000 N 183 183 183 183 183 183 Pearson Correlation -.069 .119 1 .082 .189* .606** TT Sig. (2-tailed) .356 .110 .267 .011 .000 N 183 183 183 183 183 183 Pearson Correlation -.090 .025 .082 1 -.010 .396** AH Sig. (2-tailed) .223 .736 .267 .895 .000 N 183 183 183 183 183 183 Pearson Correlation -.025 -.193** .189* -.010 1 .261** RR Sig. (2-tailed) .740 .009 .011 .895 .000 N 183 183 183 183 183 183 Pearson Correlation .222** .307** .606** .396** .261** 1 HL Sig. (2-tailed) .002 .000 .000 .000 .000 N 183 183 183 183 183 183

*. Correlation is significant at the 0.05 level (2-tailed).

**. Correlation is significant at the 0.01 level (2-tailed).

Model Summary

Model

 R R Square Adjusted R Square Std. Error of the Estimate 1 .843a .711 .703 .26059

a. Predictors: (Constant), RR, AH, HQ, TT, NL

ANOVAa

Model

 Sum of Squares df Mean Square F Sig. Regression 29.613 5 5.923 87.217 .000b 1 Residual 12.019 177 .068 Total 41.632 182

a. Dependent Variable: HL

b. Predictors: (Constant), RR, AH, HQ, TT, NL

Coefficientsa

Model

 Unstandardized Coefficients Standardized Coefficients t Sig. B Std. Error Beta (Constant) .661 .138 4.792 .000 HQ .237 .027 .361 8.733 .000 1 NL .195 .024 .349 8.239 .000 TT .238 .019 .511 12.227 .000 AH .193 .021 .380 9.334 .000 RR .122 .021 .244 5.788 .000

a. Dependent Variable: HL

Phụ lục 8: Phân tích ANOVA

ANOVA

gioitinh

 Sum of Squares df Mean Square F Sig. Between Groups 5.151 6 .858 3.732 .002 Within Groups 40.489 176 .230 Total 45.639 182

ANOVA

hocvan

 Sum of Squares df Mean Square F Sig. Between Groups 20.317 6 3.386 4.600 .000 Within Groups 129.563 176 .736 Total 149.880 182

ANOVA

thunhap

 Sum of Squares df Mean Square F Sig. Between Groups 23.560 6 3.927 11.267 .000 Within Groups 61.336 176 .349 Total 84.896 182

ANOVA

dotuoi

 Sum of Squares df Mean Square F Sig. Between Groups 23.167 6 3.861 4.930 .000 Within Groups 137.850 176 .783 Total 161.016 182

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Ngày đăng: 28/01/2023