Đánh giá chất lượng dịch vụ cho vay dành cho khách hàng cá nhân tại Ngân hàng Thương mại Cổ phần Quốc Dân chi nhánh Huế - 11

Correlations

  hl nlpv du tc pthh
  hl 1.000 .320 .426 .433 .285
  nlpv .320 1.000 .000 .000 .000
Pearson Correlation du .426 .000 1.000 .000 .000
  tc .433 .000 .000 1.000 .000
  pthh .285 .000 .000 .000 1.000
  hl . .000 .000 .000 .000
  nlpv .000 . .500 .500 .500
Sig. (1-tailed) du .000 .500 . .500 .500
  tc .000 .500 .500 . .500
  pthh .000 .500 .500 .500 .
  hl 130 130 130 130 130
  nlpv 130 130 130 130 130
N du 130 130 130 130 130
  tc 130 130 130 130 130
  pthh 130 130 130 130 130

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Variables Entered/Removeda

Model Variables Entered Variables Removed Method
1 pthh, tc, du, nlpvb . Enter

a. Dependent Variable: hl
b. All requested variables entered.
Model Summaryb

Model R R Square Adjusted R Square Std. Error of the Estimate Durbin-Watson
1 .744a .553 .539 .67893804 1.713

a. Predictors: (Constant), pthh, tc, du, nlpv
b. Dependent Variable: hl
ANOVAa

Model Sum of Squares df Mean Square F Sig.
  Regression 71.380 4 17.845 38.713 .000b
1 Residual 57.620 125 .461    
  Total 129.000 129      

a. Dependent Variable: hl
b. Predictors: (Constant), pthh, tc, du, nlpv

Coefficientsa

Model Unstandardized Coefficients Standardized Coefficients t Sig. Collinearity Statistics
B Std. Error Beta Tolerance VIF
  (Constant) -3.148E-016 .060   .000 1.000    
  nlpv .320 .060 .320 5.353 .000 1.000 1.000
1 du .426 .060 .426 7.132 .000 1.000 1.000
  tc .433 .060 .433 7.249 .000 1.000 1.000
  pthh .285 .060 .285 4.773 .000 1.000 1.000

a. Dependent Variable: hl
Collinearity Diagnosticsa

Model Dimension Eigenvalue Condition Index Variance Proportions
(Constant) nlpv du tc pthh
  1 1.000 1.000 .00 .15 .14 .70 .00
  2 1.000 1.000 1.00 .00 .00 .00 .00
1 3 1.000 1.000 .00 .19 .53 .28 .00
  4 1.000 1.000 .00 .00 .00 .00 1.00
  5 1.000 1.000 .00 .65 .33 .01 .00

a. Dependent Variable: hl
Residuals Statisticsa

  Minimum Maximum Mean Std. Deviation N
Predicted Value -2.4109719 1.3220025 0E-7 .74386583 130
Residual -3.66153955 1.45256519 0E-8 .66832898 130
Std. Predicted Value -3.241 1.777 .000 1.000 130
Std. Residual -5.393 2.139 .000 .984 130

a. Dependent Variable: hl

PHỤ LỤC 6: MỨC ĐỘ ĐÁNH GIÁ TỪNG YẾU TỐ Statistics   PTHH1 PTHH2 PTHH3 PTHH4 1

PHỤ LỤC 6: MỨC ĐỘ ĐÁNH GIÁ TỪNG YẾU TỐ
Statistics

  PTHH1 PTHH2 PTHH3 PTHH4
Valid
N
Missing
Mean
130
0
3.9846
130
0
3.9077
130
0
3.9000
130
0
3.8846

Frequency Table
PTHH1

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 4 3.1 3.1 3.1
  trung lap 31 23.8 23.8 26.9
Valid dong y 58 44.6 44.6 71.5
  rat dong y 37 28.5 28.5 100.0
  Total 130 100.0 100.0  

PTHH2

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 5 3.8 3.8 3.8
  trung lap 28 21.5 21.5 25.4
Valid dong y 71 54.6 54.6 80.0
  rat dong y 26 20.0 20.0 100.0
  Total 130 100.0 100.0  

PTHH3

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 4 3.1 3.1 3.1
  trung lap 31 23.8 23.8 26.9
Valid dong y 69 53.1 53.1 80.0
  rat dong y 26 20.0 20.0 100.0
  Total 130 100.0 100.0  

PTHH4

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 6 4.6 4.6 4.6
  trung lap 25 19.2 19.2 23.8
Valid dong y 77 59.2 59.2 83.1
  rat dong y 22 16.9 16.9 100.0
  Total 130 100.0 100.0  

Statistics

  NLPV1 NLPV2 NLPV3 NLPV4 NLPV5
N Valid
Missing
130
0
130
0
130
0
130
0
130
0
Mean   4.0000 3.7308 3.9154 3.8692 3.7846

Frequency Table
NLPV1

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 9 6.9 6.9 6.9
  trung lap 23 17.7 17.7 24.6
Valid dong y 57 43.8 43.8 68.5
  rat dong y 41 31.5 31.5 100.0
  Total 130 100.0 100.0  

NLPV2

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 9 6.9 6.9 6.9
  trung lap 33 25.4 25.4 32.3
Valid dong y 72 55.4 55.4 87.7
  rat dong y 16 12.3 12.3 100.0
  Total 130 100.0 100.0  

NLPV3

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 3 2.3 2.3 2.3
  trung lap 35 26.9 26.9 29.2
Valid dong y 62 47.7 47.7 76.9
  rat dong y 30 23.1 23.1 100.0
  Total 130 100.0 100.0  

NLPV4

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 8 6.2 6.2 6.2
  trung lap 32 24.6 24.6 30.8
Valid dong y 59 45.4 45.4 76.2
  rat dong y 31 23.8 23.8 100.0
  Total 130 100.0 100.0  

NLPV5

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 5 3.8 3.8 3.8
  trung lap 39 30.0 30.0 33.8
Valid dong y 65 50.0 50.0 83.8
  rat dong y 21 16.2 16.2 100.0
  Total 130 100.0 100.0  

Statistics

  TC1 TC2 TC3 TC4 TC5
N Valid
Missing
130
0
130
0
130
0
130
0
130
0
Mean   4.0154 3.9923 3.8846 3.9462 4.0615

Frequency Table
TC1

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 6 4.6 4.6 4.6
  trung lap 23 17.7 17.7 22.3
Valid dong y 64 49.2 49.2 71.5
  rat dong y 37 28.5 28.5 100.0
  Total 130 100.0 100.0  

TC2

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 7 5.4 5.4 5.4
  trung lap 26 20.0 20.0 25.4
Valid dong y 58 44.6 44.6 70.0
  rat dong y 39 30.0 30.0 100.0
  Total 130 100.0 100.0  

TC3

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 6 4.6 4.6 4.6
  trung lap 28 21.5 21.5 26.2
Valid dong y 71 54.6 54.6 80.8
  rat dong y 25 19.2 19.2 100.0
  Total 130 100.0 100.0  

TC4

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 6 4.6 4.6 4.6
  trung lap 27 20.8 20.8 25.4
Valid dong y 65 50.0 50.0 75.4
  rat dong y 32 24.6 24.6 100.0
  Total 130 100.0 100.0  

TC5

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 3 2.3 2.3 2.3
  trung lap 27 20.8 20.8 23.1
Valid dong y 59 45.4 45.4 68.5
  rat dong y 41 31.5 31.5 100.0
  Total 130 100.0 100.0  

Statistics

  DU1 DU2 DU3 DU4 DU5
N Valid
Missing
130
0
130
0
130
0
130
0
130
0
Mean   3.7154 3.7846 3.8538 3.8846 3.8000

Frequency Table
DU1

  Frequency Percent Valid Percent Cumulative Percent
  rat khong dong 1 .8 .8 .8
  khong dong y 5 3.8 3.8 4.6
Valid trung lap
dong y
42
64
32.3
49.2
32.3
49.2
36.9
86.2
  rat dong y 18 13.8 13.8 100.0
  Total 130 100.0 100.0  

DU2

  Frequency Percent Valid Percent Cumulative Percent
  rat khong dong 1 .8 .8 .8
  khong dong y 6 4.6 4.6 5.4
Valid trung lap
dong y
33
70
25.4
53.8
25.4
53.8
30.8
84.6
  rat dong y 20 15.4 15.4 100.0
  Total 130 100.0 100.0  

DU3

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 6 4.6 4.6 4.6
  trung lap 34 26.2 26.2 30.8
Valid dong y 63 48.5 48.5 79.2
  rat dong y 27 20.8 20.8 100.0
  Total 130 100.0 100.0  

DU4

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 8 6.2 6.2 6.2
  trung lap 31 23.8 23.8 30.0
Valid dong y 59 45.4 45.4 75.4
  rat dong y 32 24.6 24.6 100.0
  Total 130 100.0 100.0  

DU5

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 5 3.8 3.8 3.8
  trung lap 35 26.9 26.9 30.8
Valid dong y 71 54.6 54.6 85.4
  rat dong y 19 14.6 14.6 100.0
  Total 130 100.0 100.0  

Statistics

  CT1 CT2 CT3 CT4 CT5
N Valid
Missing
130
0
130
0
130
0
130
0
130
0
Mean   3.8154 3.7538 3.7692 4.0154 3.6923

Frequency Table
CT1

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 3 2.3 2.3 2.3
  trung lap 41 31.5 31.5 33.8
Valid dong y 63 48.5 48.5 82.3
  rat dong y 23 17.7 17.7 100.0
  Total 130 100.0 100.0  

CT2

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 3 2.3 2.3 2.3
  trung lap 44 33.8 33.8 36.2
Valid dong y 65 50.0 50.0 86.2
  rat dong y 18 13.8 13.8 100.0
  Total 130 100.0 100.0  

CT3

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 4 3.1 3.1 3.1
  trung lap 36 27.7 27.7 30.8
Valid dong y 76 58.5 58.5 89.2
  rat dong y 14 10.8 10.8 100.0
  Total 130 100.0 100.0  

CT4

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 3 2.3 2.3 2.3
  trung lap 27 20.8 20.8 23.1
Valid dong y 65 50.0 50.0 73.1
  rat dong y 35 26.9 26.9 100.0
  Total 130 100.0 100.0  

CT5

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 5 3.8 3.8 3.8
  trung lap 39 30.0 30.0 33.8
Valid dong y 77 59.2 59.2 93.1
  rat dong y 9 6.9 6.9 100.0
  Total 130 100.0 100.0  

Statistics

  HL1 HL2 HL3
Valid
N
Missing
Mean
130
0
3.9538
130
0
3.8385
130
0
3.7385

Frequency Table
HL1

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 5 3.8 3.8 3.8
  trung lap 30 23.1 23.1 26.9
Valid dong y 61 46.9 46.9 73.8
  rat dong y 34 26.2 26.2 100.0
  Total 130 100.0 100.0  

HL2

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 6 4.6 4.6 4.6
  trung lap 30 23.1 23.1 27.7
Valid dong y 73 56.2 56.2 83.8
  rat dong y 21 16.2 16.2 100.0
  Total 130 100.0 100.0  

HL3

  Frequency Percent Valid Percent Cumulative Percent
  khong dong y 6 4.6 4.6 4.6
  trung lap 38 29.2 29.2 33.8
Valid dong y 70 53.8 53.8 87.7
  rat dong y 16 12.3 12.3 100.0
  Total 130 100.0 100.0  

 

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Ngày đăng: 13/11/2021
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