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Đánh giá sự hài lòng của sinh viên trường Cao đẳng Văn hóa Nghệ thuật và Du lịch Sài Gòn đối với chất lượng dịch vụ đào tạo - 14


Phụ lục 6.2. Hệ số tin cậy Cronbach’s Alpha thang đo HEDPERF chạy lần 1:

Cronbach's Alpha

N of Items

.793

4

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Đánh giá sự hài lòng của sinh viên trường Cao đẳng Văn hóa Nghệ thuật và Du lịch Sài Gòn đối với chất lượng dịch vụ đào tạo - 14

Công việc của nhân viên khối văn phòng trong nhà trường: Reliability Statistics


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

NV1

10.6690

5.376

.622

.733

NV2

10.5401

4.711

.683

.700

NV3

10.5575

5.856

.534

.775

NV4

10.6620

5.225

.582

.753


Cronbach's Alpha

N of Items

.816

6

Đội ngũ giảng viên: Reliability Statistics


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

GV1

17.2334

12.991

.682

.764

GV2

17.2439

13.514

.620

.778

GV3

17.2404

13.736

.585

.786

GV4

17.3798

13.705

.530

.799

GV5

17.1951

13.864

.559

.791

GV6

17.2265

14.358

.503

.803

N of Items

.809

5

Cronbach's Alpha


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

DT1

14.2962

8.160

.685

.744

DT2

14.2683

9.057

.575

.779

DT3

14.2753

8.480

.629

.762

DT4

14.2544

8.897

.564

.782

DT5

14.3206

9.198

.528

.792


Khả năng tiếp cận: Reliability Statistics

Cronbach's Alpha

N of Items

.830

6


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

TC1

16.4181

13.496

.637

.795

TC2

16.3659

13.240

.683

.786

TC3

16.4390

13.380

.619

.799

TC4

16.3275

14.599

.535

.815

TC5

16.4774

13.376

.594

.805

TC6

16.4564

14.018

.539

.815


Cronbach's Alpha

N of Items

.798

4


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

CTDT1

10.5958

4.745

.681

.710

CTDT2

10.6551

5.010

.621

.742

CTDT3

10.6516

5.459

.572

.765

CTDT4

10.6411

5.196

.567

.768


Sự quan tâm thấu hiểu: Reliability Statistics

Cronbach's Alpha

N of Items

.723

3


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

QT1

6.9443

2.221

.581

.590

QT2

6.9129

2.360

.553

.625

QT3

7.0070

2.406

.500

.688

N of Items

.865

3

Cronbach's Alpha


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

HL1

7.6725

1.676

.824

.755

HL2

7.5436

1.494

.735

.819

HL3

7.5923

1.515

.694

.861


Phụ lục 6.3. Đánh giá thang đo bằng phân tích nhân tố khám phá (EFA)


KMO and Bartlett's Test



Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.900

Approx. Chi-Square

3326.629

Bartlett's Test of Sphericity

Df

378


Sig.

.000


Pattern Matrixa



Component

1

2

3

4

5

6

TC2

.827






TC1

.820






TC3

.759






TC4

.560






TC5

.517






TC6

.490






GV3


.851





GV1


.737





GV2


.723





GV6


.720





GV5


.607





GV4


.588





DT1



.843




DT3



.819




DT2



.797




DT4



.600




DT5



.584




NV3




.811



NV2




.810



NV1




.798



NV4




.688



QT1





.808


QT2





.686


QT3





.643


CTDT1






.838

CTDT2






.820

CTDT3






.458

CTDT4







Extraction Method: Principal Component Analysis. Rotation Method: Promax with Kaiser Normalization.

a. Rotation converged in 7 iterations.


Eigenvalue và phương sai trích

Tiếp cận

Total Variance Explained



Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

1

3.256

54.268

54.268

3.256

54.268

54.268

2

.774

12.896

67.164

3

.637

10.621

77.785

4

.517

8.622

86.407

5

.431

7.179

93.585

6

.385

6.415

100.000

Extraction Method: Principal Component Analysis.

Giảng viên

Total Variance Explained



Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

1

3.141

52.348

52.348

3.141

52.348

52.348

2

.860

14.341

66.689

3

.624

10.402

77.091

4

.545

9.075

86.166

5

.475

7.918

94.084

6

.355

5.916

100.000

Extraction Method: Principal Component Analysis.

Danh tiếng

Total Variance Explained



Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

1

2.841

56.824

56.824

2.841

56.824

56.824

2

.906

18.128

74.951

3

.481

9.611

84.562

4

.432

8.644

93.206

5

.340

6.794

100.000

Extraction Method: Principal Component Analysis.



Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

1

2.473

61.821

61.821

2.473

61.821

61.821

2

.609

15.235

77.055

3

.525

13.130

90.185

4

.393

9.815

100.000

Extraction Method: Principal Component Analysis.

Quan tâm

Total Variance Explained



Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

1

1.933

64.446

64.446

1.933

64.446

64.446

2

.595

19.840

84.286

3

.471

15.714

100.000

Extraction Method: Principal Component Analysis.

Chương trình đào tạo Total Variance Explained


Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

1

2.493

62.322

62.322

2.493

62.322

62.322

2

.630

15.748

78.070

3

.524

13.103

91.173

4

.353

8.827

100.000

Extraction Method: Principal Component Analysis.

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

1

2.392

79.742

79.742

2.392

79.742

79.742

2

.399

13.308

93.050

3

.208

6.950

100.000


Extraction Method: Principal Component Analysis.


Phụ lục 6.4. Kết quả hệ số Cronbach’s Alpha sau khi phân tích nhân tố khám phá – EFA

Reliability Statistics


Cronbach's Alpha

N of Items

.768

3


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item

Deleted

CTDT1

7.0557

2.354

.657

.624

CTDT2

7.1150

2.445

.638

.647

CTDT3

7.1115

2.932

.518

.776



NV

GV

DT

TC

CTDT

QT

HL

NV


1

.368**

.390**

.402**

.576**

.483**

.656**

GV


.368**

1

.402**

.369**

.546**

.349**

.725**

DT


.390**

.402**

1

.501**

.443**

.356**

.610**

TC

Pearson

.402**

.369**

.501**

1

.446**

.512**

.585**

CTDT


.576**

.546**

.443**

.446**

1

.409**

.769**

QT


.483**

.349**

.356**

.512**

.409**

1

.586**

HL


.656**

.725**

.610**

.585**

.769**

.586**

1

Phụ lục 6.5. Phân tích hồi quy tuyến tính Correlations


**. Correlation is significant at the 0.01 level (2-tailed). Sig. (2-tailed) 0.000 N 287

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