3. Ajzen, I. & Fishbein, M., (1980). Understanding attitudes and predicting social behavior: Englewood Cliffs, NJ: Prentice-Hall.
4. Ajzen, I. (1991). The theory of planned behavior. Organizational behavior and human decision processes, 50 (2), 179-211
5. Al-Qeisi, K. (2009). Analyzing the use of UTAUT model in explaining an online behavior: internet banking adoption. unpublished doctoral dissertation, PhD theses, Brunel University, London
6. Al-Somali, S. & Gholami, R. & Clegg, B. (2009). An Investigation into the Online Banking Acceptance in Saudi Arabia. Technovation. 29. 30-141. 10.1016/j.technovation.2008.07.004.
7. Amit Shankar (2018). Factors Affecting Mobile Payment Adoption Intention: An Indian Perspective. Global Business Review, 19(3S)
8. Apena Hedayatnia (2011). Bank Selection Criteria in the Iranian Retail Banking Industry. International Journal of Business and Management, 6(12), December 2011, 222 – 231;
9. Ayo, C.K., Aderonke, A.O., Oyerinde, J.A. and Ibukun, O. E (2016). E- banking user’s behavior: e-service quality, attitude, and consumer satisfaction. International Journal of Bank Marketing, 34(3), 347-367.
10. Bearden, William O., and Woodside, Arch G., (1977). Situational Influence on Consumer Purchase Intentions, in Consumer and Industrial Buying Behavior. Arch G. Woodside, Jagdish N, Sheth, and Peter D. Bennett, eds., Elsevier North-Holland, New York. 167–177
11. Belk, Russell W. (1973). Application and Analysis of the Behavioral Differential Inventory for Assessing Situational Effects in Buyer Behavior. Advances in Consumer Research, 1. Scott Ward and Peter Wright, eds., Association for Consumer Research, Urbana, III. pp. 370-380
12. Belousova, Veronika; Chichkanov, Nikolay (2015). Mobile Banking in Russia: User Intention towards Adoption. Foresight and STI Governance, 9(3), 26- 39
Có thể bạn quan tâm!
-
Kết Quả Phân Tích Cấu Trúc Đa Nhóm Theo Độ Tuổi -
Hàm Ý Về Nâng Cao Cảm Nhận Hiệu Quả Kỳ Vọng Của Dịch Vụ -
Hàm Ý Về Nâng Cao Ảnh Hưởng Tích Cực Từ Xã Hội -
Slater, S. (1995). Issues In Conducting Marketing Strategy Research. -
Kết Quả Nghiên Cứu Định Tính -
Kết Quả Nghiên Cứu Định Lượng Sơ Bộ
Xem toàn bộ 240 trang tài liệu này.
13. Benamati, J.S. and Serva, M.A. (2007). Trust and Distrust in Online Banking: Their Role in Developing Countries. Information Technology for Development, 13, 161-175.
14. Berlyne, D. E. (1970). Novelty, Complexity, and Hedonic Value. Perception Psychophysics 8: 279-286.
15. Berlyne, D. E. (1960). Conflict, Arousal, and Curiosity, McGraw-Hill New York.
16. Bhatnagar, A., Misra, S. & Rao, H.R. (2000). On risk, convenience, and internet shopping behavior. Communications of the ACM, 43 (11), 98-105
17. Black, N.J., Lockett, A., Winklhofer, H., & Ennew, C. (2001). The adoption of Internet financial services: a qualitative study. International Journal of Retail & distribution Management, 20(8), 390-398
18. Chan, S. & Lu, M. (2006). Understanding Internet Banking Adoption and Use Behavior: A Hong Kong Perspective. Journal of Global Information Management, 12, 21-43. 10.4018/jgim.2004070102.
19. Dajani, D. and Yaseen, S.G. (2016). The applicability of technology acceptance models in the Arab business setting. Journal of Business and Retail Management Research, 10(3).
20. Dajani, D.M. (2011). A Critical Analysis of E-commerce Use by Jordanian Travel Agents. University of Leeds (Business School)
21. Davis, F.D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 13 (3), 319-34
22. Deloitte (2014). Mobil’nyi banking dlya smartfonov. Obzor mobil’nykh prilozhenii rossiiskikh bankov [Mobile banking for smartphones. A review of mobile applications used by Russian banks]. Available at: http://www2.deloitte.com/ content/dam/Deloitte/ru/Documents/financial- services/russian/mobile%20banking.pdf, accessed 18.05.2015 (in Russian).
23. Dichter, E. (1947). Psychology in Market Research. Harvard Bus. Rev. 25, 432-443.
24. Eisingerich, A. and Bell, S. (2006). Relationship marketing in the financial services industries: the importance of customer education, participation and problem management for customer loyalty. Journal of Financial Services Marketing, 10 (4), pp. 86-97
25. Fain, D. and Roberts, M.L. (1997). Technology vs. consumer behavior: the battle for the financial services customer. Journal of Direct Marketing, 11(1), pp. 44-54.
26. Faria, M. G. (2012). Mobile banking adoption: A novel model in the Portuguese context. Universidade Nova de Lisboa.
27. Featherman, M.S. & Pavlou, P.A. (2003). Predicting e-services adoption: A perceived risk facets perspective. International Journal of Human-Computer Studies, 59 (4), 451- 474
28. Ferber, Robert (1973). Consumer Economics, A Survey. J. Economic Lit.
111303-1342.
29. Gefen D., Karahanna E., Straub, D.W. (2003). Trust and TAM in online shopping: An interacted model. MIS Quarterly, 27(1), pp. 51–90.
30. Gordon, T.L., Pires, G.D. and Stanton, J. (2008). The relationship marketing orientation of Hong Kong financial services industry managers and its link to business performance. Journal of Financial Services Marketing, 13(3), pp. 193-203.
31. Grandon & Peter P. Mykytyn (2004). Theory-based instrumentation to measure the intention to use electronic commerce in small and medium sized businesses. Journal of Computer Information Systems, 44(3):44-57·
32. Gu J.-C., Lee S.-C., Suh Y.-H. (2009) Determinants of behavioral intention to mobile banking. Expert Systems with Applications, 36(9), pp. 11605–11616
33. Hanafizadeh P., Behboudi M., Koshksaray A.A., Tabar M.J.S. (2014). Mobile-banking adoption by Iranian bank clients. Telematics and Informatics, 31 (1), pp. 62–78.
34. Hansen, Flemming (1972). Consumer Choice Behavior: A Cognitive Theory, The Free Press, New York.
35. Hirschman, Elizabeth C., Innovativeness (1980). Novelty Seeking and Consumer Creativity. J. Consumer Res. 7, 283–295.
36. Holbrook, Morris B. (1983). Using a Structural Model of Halo Effect to Assess Perceptual Distortion Due to Affective Overtones. J. Consumer Res. 10, 247–252
37. Howard, John A. (1963). Marketing Management: Analysis and Planning, revised ed., Richard D. Irwin, Homewood, III.
38. Howard, John A., Sheth, Jagdish N. (1969). The Theory of Buyer Behavior, John Wiley and Sons, New York.
39. Hull, Clark L. (1963). Principles of Behavior: An Introduction to Behavior Theory, Appleton Century-Crofts, New York.
40. Hyman, Herbert H. (1942). The Psychology of Status. Arch. Psychol. 38: No. 269
41. Jarvenpaa, S.L. & Todd, P.A. (1996). Consumer reactions to electronic shopping on the world wide web. International Journal of Electronic Commerce, 1 (2), 59-88
42. Jesús Cambra-Fierro (2017). Channel Habits and the Development of Successful Customer-Firm Relationships in Services. Journal of Service Research, 1-20
43. Jesús Cambra-Fierro (2017). Towards a co-creation framework in the retail banking services industry: Do demographics influence? Journal of Retailing and Consumer Services, 34, January 2017, Pages 219-228
44. Katz, Elihu, and Lazarsfeld, Paul F. (1955). Personal Influence: The Part Played by People in the Flow of Mass Communications, The Free Press, New York.
45. Kim, H.-W., Chan, H. C., & Gupta, S. (2007). Value-based Adoption of Mobile Internet: An empirical investigation. Decision Support Systems, 43 (2007) 111 – 126
46. Kotler, P. & Armstrong, G. (2014). Principles of Marketing. Pearson.
47. Kotler, P. (1974). Atmospherics as a Marketing Tool, J. Retailing 49, 48-
64.
48. Kuisma, T., Laukkanen, T., & Hiltunen, M. (2007). Mapping the reasons for resistance to Internet banking: a means-end approach. International Journal of Information Management, 27(2).
49. Kursunluoglu, E. (2011). Customer Service Effects on Customer Satisfaction and Customer Loyalty: A Field Research in Shopping Centers in Izmir City-Turkey. International Journal of Business and Social Science, 2 (17), 52-59
50. Laforet, S. and Li, X. (2005). Consumers Attitudes towards Online and Mobile Banking in China. International Journal of Bank Marketing, 23, 362-380.
51. Laukkanen T., Kiviniemi V. (2010). The role of information in mobile banking resistance. International Journal of Bank Marketing, 28(5), pp. 372–388
52. Laukkanen, P., S. Sinkkonen, M. Kivijarvi and P. Laukkanen (2007). Segmenting Bank Customers by Resistance to Mobile Banking. The Sixth International Conference on the Management of Mobile Business (ICMB 2007).
53. Legris, P., Ingham, J. & Collerette, P. (2003). Why do people use information technology? A critical review of the technology acceptance model. Information & management, 40 (3), 191-204.
54. Liu, G. & Song, Y. F. & Qian, C. (2008). User Acceptance of Internet Banking: An Empirical Study in China. 2008 International Conference on Wireless
Communications, Networking and Mobile Computing, WiCOM 2008. 10.1109/WiCom.2008.2119.
55. Manning, K. & Bearden, W. & Madden, T. (1995). Consumer Innovativeness and Adoption Process. Journal of Consumer Psychology - J CONSUM PSYCHOL. 4. 329-345. 10.1207/s15327663jcp0404_02.
56. Mansour, L.H.F., Eljelly Abuzar, M.A. and Abdullah, A.M.A. (2016). Consumers attitude towards e-banking services in Islamic banks: the case of Sudan. Review of International Business and Strategy, 26(2), pp. 244-260.
57. Marshall, A. (1890). Principles of Economics: An Introductory Volume, MacMillan, London,
58. Martincau, P. (1958). The Personality of the Retail Store. Harvard Bus. Rev. 36 : 47–55.
59. Maslow, A. H. (1943). A theory of human motivation. Psychological Review, 50(4), 370-96.
60. Maslow, A. H. (1954). Motivation and personality. New York: Harper and Row.
61. Maslow, A. H. (1962). Toward a psychology of being. Princeton: D. Van Nostrand Company.
62. Maslow, A. H. (1970a). Motivation and personality. New York: Harper & Row.
63. Mattila, M., Karjaluoto, H. and Pento, T. (2003). Internet banking adoption among mature customers: early majority or laggards? Journal of Services Marketing, 17 (5), pp. 514-28.
64. Mohammad Taleghani (2013). The role of relationship marketing in customer orientation process in the banking industry with focus on loyalty. International journal of business and social science, 2 (19)
65. Moore, G.C. and Benbasat, I. (1991). Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research, 2(3), pp. 192-222.
66. Nguyen, N. & LeBlanc, G. (1998). The mediating role of corporate image on customers’ retention decisions: an investigation in financial services. International Journal of Bank Marketing, 16(2), 52-65.
https://doi.org/10.1108/02652329810206707.
67. Nunnally, J. (1978). Psychometric Theory. New York, McGraw-Hill.
68. O’Loughlin, D., Szmigin, I. and Turnbull, P.W. (2004). From Relationships to Experiences in Retail Financial Services. International Journal of Bank Marketing, 22(7), pp. 522- 539.
69. Park, C. Whan (1976). The Effect of Individual and Situation-Related Factors on Consumer Selection of Judgmental Models. J. Marketing Res. 8, 144- 151
70. Park, C. Whan, and Young, S. M. (1986). Consumer Response to Television Commercials: The Impact of Involvement and Background Music on Brand Attitude Formation. J. Marketing Res. 23, 11-24
71. Paul H.P. Yeow, Yee Yen Yuen, David Yoon Kin Tong (2008). User acceptance of Online Banking Service in Australia. Communications of the IBIMA, 1, 2008
72. Pikkarainen, T. & Pikkarainen, K. & Karjaluoto, H. & Pahnila, S. (2004). Consumer acceptance of online banking: An extension of the Technology Acceptance Model. Internet Research, 14, 224-235. 10.1108/10662240410542652.
73. Poon, W. C. (2008). Users' adoption of e-banking services: The Malaysian perspective. Journal of Business & Industrial Marketing - J BUS IND MARK, 23, 59-69. 10.1108/08858620810841498.
74. Rice, C. (1997). Understanding Customers. Butterworth Heinemann, London.
75. Robertson, Thomas S. (1967). The Process of Innovation and the Diffusion of Innovation. J. Marketing, 31: 14-19.
76. Rogers, Everett M. (1962). Diffusion of Innovations, The Free Press of Glencoe, New York,
77. Rogers, Everett M., and Shoemaker, F. F. (1971). Communication of Innovations: A Cross Cultural Approach, 2nd ed., The Free Press, New York.
78. Saad Ghaleb Yaseen and Ihab Ali El Qirem (2017). Intention to use e- banking services in the Jordanian commercial banks. International Journal of Bank Marketing, 36 (3), pp. 557-571; DOI 10.1108/IJBM-05-2017-0082
79. Safiek Mokhlis (2007). Commercial Bank Selection: Comparison between Single and Multiple Bank Users in Malaysia. International Journal of Ecconomics and Finance, 1(2), August 2009, pp. 263 – 273
80. Safiek Mokhlis (2012). Consumer Choice Criteria in Mobile Phone Selection: An Investigation of Malaysian University Students. International Review of Social Sciences and Humanities, 2, 203-212
81. Schiffman, G. and Kanuk, L. (2000). Consumer Behavior. Prentice Hall, Inc., Englewood Cliff.
82. Shaikh A.A., Karjaluoto H. (2015). Mobile banking adoption: A literature review. Telematics and Informatics, 32(1), pp. 129–142.
83. Sheth, J. N., Newman, B. I., & Gross, B. L. (1991). Why we buy what we buy: A theory of consumption values. Journal of Business Research, 22(2), 159– 170
84. Sheth, Jagdish N. (1974). A Field Study of Attitude Structure and the Attitude-Behavior Relationship, in Models of Buyer Behavior: Conceptual, Quantitative, and Emperical. Jagdish N. Sheth, ed., Harper and Row, New York. pp. 242-268.
85. Sindhu Singh (2017). Predicting the intention to use mobile banking in India. International Journal of Bank Marketing, 36 (2); pp. 357-378