PHỤ LỤC 6: KẾT QUẢ NGHIÊN CỨU ĐỊNH LƯỢNG SƠ BỘ
Địa phương | Số phiếu phát ra | Số phiếu thu về | Số phiếu đạt yêu cầu | |
1 | Hồ Chí Minh | 85 | 77 | 77 |
2 | Đà Nẵng | 30 | 25 | 25 |
3 | Hà Nội | 55 | 49 | 49 |
Tổng cộng | 170 | 151 | 151 |
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Slater, S. (1995). Issues In Conducting Marketing Strategy Research. -
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Các yếu tố ảnh hưởng đến việc lựa chọn dịch vụ ngân hàng trực tuyến của khách hàng cá nhân, nghiên cứu tại các ngân hàng thương mại - 23 -
Kết Quả Nghiên Cứu Định Lượng Chính Thức -
Các yếu tố ảnh hưởng đến việc lựa chọn dịch vụ ngân hàng trực tuyến của khách hàng cá nhân, nghiên cứu tại các ngân hàng thương mại - 25
Xem toàn bộ 240 trang tài liệu này.
Reliability
Output Created | 20-APRIL-2021 21:33:14 | |
Comments | ||
Input | Data | D:PHULADATASOBO.sav |
Active Dataset | DataSet1 | |
Filter | <none> | |
Weight | <none> | |
Split File | <none> | |
N of Rows in Working Data File | 151 | |
Matrix Input | D:PHULADATASOBO.sav | |
Missing Value Handling | Definition of Missing | User-defined missing values are treated as missing. |
Cases Used | Statistics are based on all cases with valid data for all variables in the procedure. | |
Syntax | RELIABILITY /VARIABLES=DSD1 DSD2 DSD3 DSD4 /SCALE('ALL VARIABLES') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE /SUMMARY=TOTAL. | |
Resources | Processor Time | 00:00:00.02 |
Elapsed Time | 00:00:00.01 | |
Scale: ALL VARIABLES
Case Processing Summary
N %
Valid | 151 | 100.0 |
Excludeda | 0 | .0 |
Total | 151 | 100.0 |
a. Listwise deletion based on all variables in the procedure.
Cronbach's Alpha | N of Items |
.823 | 4 |
Item Statistics
Mean Std. Deviation N
3.27 | .730 | 151 | |
DSD2 | 3.26 | .755 | 151 |
DSD3 | 3.34 | .693 | 151 |
DSD4 | 3.26 | .718 | 151 |
Item-Total Statistics
Corrected
Cronbach's
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Item-Total Correlation
Alpha if Item Deleted
9.87 | 3.311 | .618 | .790 | |
DSD2 | 9.88 | 3.066 | .700 | .752 |
DSD3 | 9.80 | 3.387 | .634 | .783 |
DSD4 | 9.88 | 3.306 | .637 | .782 |
RELIABILITY
/VARIABLES=HI1 HI2 HI3 HI4 HI5
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE
/SUMMARY=TOTAL.
Reliability
Notes
20-APRIL-2021 21:33:26 | ||
Comments | ||
Input | Data | D:PHULADATASOBO.sav |
Active Dataset | DataSet1 | |
Filter | <none> | |
Weight | <none> | |
Split File | <none> | |
N of Rows in Working Data File | 151 | |
Matrix Input | ||
Missing Value Handling | Definition of Missing | User-defined missing values are treated as missing. |
Cases Used | Statistics are based on all cases with valid data for all variables in the procedure. | |
Syntax | RELIABILITY /VARIABLES=HI1 HI2 HI3 HI4 HI5 /SCALE('ALL VARIABLES') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE /SUMMARY=TOTAL. | |
Resources | Processor Time | 00:00:00.00 |
Elapsed Time | 00:00:00.01 | |
Scale: ALL VARIABLES
Case Processing Summary
N %
Valid | 151 | 100.0 |
Excludeda | 0 | .0 |
Total | 151 | 100.0 |
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's
Alpha N of Items
.878 5
Item Statistics
Mean Std. Deviation N
2.74 | .690 | 151 | |
HI2 | 2.81 | .690 | 151 |
HI3 | 3.34 | .711 | 151 |
HI4 | 3.36 | .724 | 151 |
HI5 | 3.32 | .778 | 151 |
Item-Total Statistics
Corrected
Cronbach's
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Item-Total Correlation
Alpha if Item Deleted
12.82 | 5.854 | .710 | .853 | |
HI2 | 12.75 | 5.870 | .705 | .854 |
HI3 | 12.22 | 5.679 | .743 | .845 |
HI4 | 12.20 | 5.774 | .691 | .857 |
HI5 | 12.24 | 5.516 | .706 | .854 |
RELIABILITY
/VARIABLES=RRR1 RRR2 RRR3 RRR4
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE
/SUMMARY=TOTAL.
Reliability
Notes
20-APRIL-2021 21:33:42 | ||
Comments | ||
Input | Data | D:PHULADATASOBO.sav |
Active Dataset | DataSet1 | |
Filter | <none> | |
Weight | <none> | |
Split File | <none> | |
N of Rows in Working Data File | 151 | |
Matrix Input | ||
Missing Value Handling | Definition of Missing | User-defined missing values are treated as missing. |
Cases Used | Statistics are based on all cases with valid data for all variables in the procedure. | |
Syntax | RELIABILITY /VARIABLES=RRR1 RRR2 RRR3 RRR4 /SCALE('ALL VARIABLES') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE /SUMMARY=TOTAL. | |
Resources | Processor Time | 00:00:00.03 |
Elapsed Time | 00:00:00.01 | |
Scale: ALL VARIABLES
Case Processing Summary
N %
Valid | 151 | 100.0 |
Excludeda | 0 | .0 |
Total | 151 | 100.0 |
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's
Alpha N of Items
.867 4
Item Statistics
Mean Std. Deviation N
2.57 | .821 | 151 | |
RRR2 | 3.11 | .732 | 151 |
RRR3 | 2.67 | .728 | 151 |
RRR4 | 2.52 | .710 | 151 |
Item-Total Statistics
Corrected
Cronbach's
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Item-Total Correlation
Alpha if Item Deleted
8.30 | 3.571 | .698 | .841 | |
RRR2 | 7.76 | 3.756 | .747 | .818 |
RRR3 | 8.20 | 3.800 | .733 | .824 |
RRR4 | 8.34 | 3.934 | .699 | .837 |
RELIABILITY
/VARIABLES=HA1 HA2 HA3 HA4
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE
/SUMMARY=TOTAL.
Reliability
Notes
20-APRIL-2021 21:33:54 | ||
Comments | ||
Input | Data | D:PHULADATASOBO.sav |
Active Dataset | DataSet1 | |
Filter | <none> | |
Weight | <none> | |
Split File | <none> | |
N of Rows in Working Data File | 151 | |
Matrix Input | ||
Missing Value Handling | Definition of Missing | User-defined missing values are treated as missing. |
Cases Used | Statistics are based on all cases with valid data for all variables in the procedure. | |
Syntax | RELIABILITY /VARIABLES=HA1 HA2 HA3 HA4 /SCALE('ALL VARIABLES') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE /SUMMARY=TOTAL. | |
Resources | Processor Time | 00:00:00.00 |
Elapsed Time | 00:00:00.01 | |
Scale: ALL VARIABLES
Case Processing Summary
N %
Valid | 151 | 100.0 |
Excludeda | 0 | .0 |
Total | 151 | 100.0 |
a. Listwise deletion based on all variables in the procedure.
Cronbach's Alpha | N of Items |
.805 | 4 |
Item Statistics
Mean Std. Deviation N
3.40 | .713 | 151 | |
HA2 | 3.43 | .707 | 151 |
HA3 | 3.40 | .703 | 151 |
HA4 | 3.28 | .677 | 151 |
Item-Total Statistics
Corrected
Cronbach's
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Item-Total Correlation
Alpha if Item Deleted
10.11 | 2.981 | .592 | .769 | |
HA2 | 10.08 | 2.927 | .627 | .752 |
HA3 | 10.11 | 2.981 | .605 | .762 |
HA4 | 10.23 | 2.962 | .654 | .739 |
RELIABILITY
/VARIABLES=CP1 CP2 CP3 CP4
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE
/SUMMARY=TOTAL.
Reliability
Notes
20-APRIL-2021 21:34:04 | ||
Comments | ||
Input | Data | D:PHULADATASOBO.sav |
Active Dataset | DataSet1 | |
Filter | <none> | |
Weight | <none> | |
Split File | <none> | |
N of Rows in Working Data File | 151 | |
Matrix Input | ||
Missing Value Handling | Definition of Missing | User-defined missing values are treated as missing. |
Cases Used | Statistics are based on all cases with valid data for all variables in the procedure. | |
RELIABILITY /VARIABLES=CP1 CP2 CP3 CP4 /SCALE('ALL VARIABLES') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE /SUMMARY=TOTAL. | ||
Resources | Processor Time | 00:00:00.00 |
Elapsed Time | 00:00:00.00 |
Syntax
Scale: ALL VARIABLES
Case Processing Summary
N %
Valid | 151 | 100.0 |
Excludeda | 0 | .0 |
Total | 151 | 100.0 |
a. Listwise deletion based on all variables in the procedure.
Cronbach's Alpha | N of Items |
.897 | 4 |
Item Statistics
Mean Std. Deviation N
3.36 | .843 | 151 | |
CP2 | 3.32 | .795 | 151 |
CP3 | 3.36 | .779 | 151 |
CP4 | 3.30 | .800 | 151 |
Item-Total Statistics
Corrected
Cronbach's
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Item-Total Correlation
Alpha if Item Deleted
9.99 | 4.720 | .676 | .903 | |
CP2 | 10.03 | 4.439 | .847 | .839 |
CP3 | 9.98 | 4.846 | .716 | .886 |
CP4 | 10.04 | 4.398 | .855 | .835 |
RELIABILITY
/VARIABLES=XH1 XH2 XH3 XH4 XH5
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE
/SUMMARY=TOTAL.
Reliability
Notes
20-APRIL-2021 21:34:16 | ||
Comments | ||
Input | Data | D:PHULADATASOBO.sav |
Active Dataset | DataSet1 | |
Filter | <none> | |
Weight | <none> | |
Split File | <none> | |
N of Rows in Working Data File | 151 | |
Matrix Input | ||
Missing Value Handling | Definition of Missing | User-defined missing values are treated as missing. |
Cases Used | Statistics are based on all cases with valid data for all variables in the procedure. | |
Syntax | RELIABILITY /VARIABLES=XH1 XH2 XH3 XH4 XH5 /SCALE('ALL VARIABLES') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE /SUMMARY=TOTAL. | |
Resources | Processor Time | 00:00:00.00 |
Elapsed Time | 00:00:00.00 | |
Scale: ALL VARIABLES
Case Processing Summary
N %
Valid | 151 | 100.0 |
Excludeda | 0 | .0 |
Total | 151 | 100.0 |
a. Listwise deletion based on all variables in the procedure.
Cronbach's Alpha | N of Items |
.866 | 5 |
Item Statistics
Mean Std. Deviation N
3.32 | .760 | 151 | |
XH2 | 3.41 | .742 | 151 |
XH3 | 3.40 | .767 | 151 |
XH4 | 3.21 | .777 | 151 |
XH5 | 3.42 | .707 | 151 |
Item-Total Statistics
Corrected
Cronbach's
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Item-Total Correlation
Alpha if Item Deleted
13.44 | 6.141 | .655 | .847 | |
XH2 | 13.34 | 6.201 | .659 | .845 |
XH3 | 13.36 | 6.031 | .682 | .840 |
XH4 | 13.55 | 5.769 | .753 | .821 |
XH5 | 13.33 | 6.236 | .695 | .837 |
RELIABILITY
/VARIABLES=DM1 DM2 DM3 DM4
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE
/SUMMARY=TOTAL.
Reliability
Notes
20-APRIL-2021 21:34:27 | ||
Comments | ||
Input | Data | D:PHULADATASOBO.sav |
Active Dataset | DataSet1 | |
Filter | <none> | |
Weight | <none> | |
Split File | <none> | |
N of Rows in Working Data File | 151 | |
Matrix Input | ||
Missing Value Handling | Definition of Missing | User-defined missing values are treated as missing. |
Cases Used | Statistics are based on all cases with valid data for all variables in the procedure. | |
Syntax | RELIABILITY /VARIABLES=DM1 DM2 DM3 DM4 /SCALE('ALL VARIABLES') ALL /MODEL=ALPHA /STATISTICS=DESCRIPTIVE /SUMMARY=TOTAL. | |
Resources | Processor Time | 00:00:00.02 |
Elapsed Time | 00:00:00.02 | |
Scale: ALL VARIABLES
Case Processing Summary
N %
Valid | 151 | 100.0 |
Excludeda | 0 | .0 |
Total | 151 | 100.0 |
Reliability Statistics | |
Cronbach's Alpha | N of Items |
.799 | 4 |
Item Statistics
Mean Std. Deviation N
3.87 | 1.100 | 151 | |
DM2 | 3.64 | .989 | 151 |
DM3 | 3.50 | .855 | 151 |
DM4 | 4.14 | .887 | 151 |
Scale Mean if Item Deleted | Scale Variance if Item Deleted | Corrected Item-Total Correlation | Cronbach's Alpha if Item Deleted | |
DM1 | 11.28 | 4.975 | .624 | .747 |
11.50 | 5.292 | .654 | .727 | |
DM3 | 11.65 | 5.976 | .607 | .753 |
DM4 | 11.01 | 5.953 | .579 | .765 |