Các yếu tố ảnh hưởng đến chất lượng dịch vụ ngân hàng thương mại - 31


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item

Deleted

Corrected Item-Total

Correlation

Cronbach's Alpha if Item

Deleted

Man1

9.2683

8.013

.925

.943

Man2

9.2639

8.118

.889

.954

Man3

9.2334

8.321

.884

.955

Man4

9.2552

7.965

.920

.945

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Các yếu tố ảnh hưởng đến chất lượng dịch vụ ngân hàng thương mại - 31


Scale Statistics

Mean

Variance

Std. Deviation

N of Items

12.3402

14.225

3.77157

4


Reliability Statistics

Cronbach's Alpha

N of Items

.954

3


Item Statistics


Mean

Std. Deviation

N

BS1

3.4275

.93128

917

BS2

3.3740

.94193

917

BS3

3.3315

.96286

917


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

BS1

6.7056

3.442

.886

.946

BS2

6.7590

3.279

.939

.906

BS3

6.8015

3.332

.885

.947


Scale Statistics

Mean

Variance

Std. Deviation

N of Items

10.1330

7.371

2.71495

3


Reliability Statistics

Cronbach's Alpha

N of Items

.886

4


Item Statistics


Mean

Std. Deviation

N

BSQ1

2.3293

.65128

917

BSQ2

2.4166

.66810

917

BSQ3

2.3730

.64785

917

BSQ4

2.4133

.68861

917


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item

Deleted

Corrected Item-Total

Correlation

Cronbach's Alpha if Item

Deleted

BSQ1

7.2028

3.249

.674

.881

BSQ2

7.1156

2.925

.824

.824

BSQ3

7.1592

3.189

.712

.867

BSQ4

7.1189

2.913

.795

.836


Scale Statistics

Mean

Variance

Std. Deviation

N of Items

9.5322

5.256

2.29255

4



KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.


.874


Approx. Chi-Square

4745.355

Bartlett's Test of

Sphericity

df

6


Sig.

.000


Communalities


Initial

Extraction

Rel1

1.000

.924

Rel2

1.000

.869

Rel3

1.000

.896

Rel4

1.000

.941

Extraction Method: Principal Component Analysis.


Total Variance Explained

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

3.630

90.757

90.757

3.630

90.757

90.757

2

.178

4.461

95.217

3

.120

2.989

98.206

4

.072

1.794

100.000

Extraction Method: Principal Component Analysis.



Component

1

Rel4

.970

Rel1

.961

Rel3

.947

Rel2

.932

Component Matrixa



KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.


.817


Approx. Chi-Square

2011.969

Bartlett's Test of

Sphericity

df

6


Sig.

.000


Communalities


Initial

Extraction

Emp1

1.000

.724

Emp2

1.000

.811

Emp3

1.000

.682

Emp4

1.000

.747

Extraction Method: Principal Component Analysis.


Total Variance Explained

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

2.964

74.111

74.111

2.964

74.111

74.111

2

.436

10.903

85.014

3

.365

9.126

94.140

4

.234

5.860

100.000

Extraction Method: Principal Component Analysis.


Component Matrixa


Component

1

Emp2

.900

Emp4

.864

Emp1

.851

Emp3

.826



KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.


.792


Approx. Chi-Square

5476.259

Bartlett's Test of

Sphericity

df

6


Sig.

.000


Communalities


Initial

Extraction

Res1

1.000

.938

Res2

1.000

.859

Res3

1.000

.874

Res4

1.000

.926

Extraction Method: Principal Component Analysis.


Total Variance Explained

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

3.597

89.917

89.917

3.597

89.917

89.917

2

.241

6.013

95.930

3

.143

3.563

99.494

4

.020

.506

100.000

Extraction Method: Principal Component Analysis.



Component

1

Res1

.968

Res4

.962

Res3

.935

Res2

.927

Component Matrixa



KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.


.859


Approx. Chi-Square

4055.419

Bartlett's Test of

Sphericity

df

6


Sig.

.000


Communalities


Initial

Extraction

Com1

1.000

.902

Com2

1.000

.861

Com3

1.000

.870

Com4

1.000

.899

Extraction Method: Principal Component Analysis.


Total Variance Explained

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

3.532

88.289

88.289

3.532

88.289

88.289

2

.203

5.087

93.377

3

.166

4.139

97.516

4

.099

2.484

100.000

Extraction Method: Principal Component Analysis.


Component Matrixa


Component

1

Com1

.950

Com4

.948

Com3

.933

Com2

.928



KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.


.721


Approx. Chi-Square

2020.535

Bartlett's Test of

Sphericity

df

6


Sig.

.000


Communalities


Initial

Extraction

Tan1

1.000

.746

Tan2

1.000

.708

Tan3

1.000

.620

Tan4

1.000

.756

Extraction Method: Principal Component Analysis.


Total Variance Explained

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

2.829

70.721

70.721

2.829

70.721

70.721

2

.673

16.835

87.556

3

.315

7.883

95.439

4

.182

4.561

100.000

Extraction Method: Principal Component Analysis.



Component

1

Tan4

.869

Tan1

.863

Tan2

.841

Tan3

.787

Component Matrixa



KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.


.741


Approx. Chi-Square

2934.365

Bartlett's Test of

Sphericity

df

3


Sig.

.000


Communalities


Initial

Extraction

Cri1

1.000

.896

Cri2

1.000

.946

Cri3

1.000

.895

Extraction Method: Principal Component Analysis.


Total Variance Explained

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

2.738

91.270

91.270

2.738

91.270

91.270

2

.180

6.001

97.270

3

.082

2.730

100.000

Extraction Method: Principal Component Analysis.



Component

1

Cri2

.973

Cri1

.947

Cri3

.946

Component Matrixa

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