Sự hài lòng của doanh nghiệp xuất, nhập khẩu đối với chất lượng dịch vụ hải quan tại Cục Hải quan tỉnh Cà Mau - 15

Cronbach's Alpha

N of Items

.878

4

Scale Mean

if Item Deleted

Scale

Variance if Item Deleted

Corrected

Item-Total Correlation

Cronbach's

Alpha if Item Deleted

PTHH1

11.70

4.450

.823

.808

PTHH2

11.75

4.783

.820

.816

PTHH3

12.12

4.784

.622

.891

PTHH4

11.81

4.714

.705

.855

Cronbach's Alpha

N of Items

.874

5

Scale Mean

if Item Deleted

Scale

Variance if Item Deleted

Corrected

Item-Total Correlation

Cronbach's Alpha if Item

Deleted

DTC1

15.20

11.078

.693

.850

DTC2

15.17

11.893

.607

.870

DTC3

15.25

11.215

.772

.830

DTC4

15.31

10.967

.807

.821

DTC5

15.25

12.212

.644

.861

Cronbach's Alpha

N of Items

.832

4

Scale Mean if Item

Deleted

Scale Variance if

Item Deleted

Corrected Item-Total

Correlation

Cronbach's Alpha if Item

Deleted

DU1

9.87

6.685

.523

.844

DU2

10.20

5.590

.729

.757

DU3

10.37

5.342

.688

.777

DU4

10.22

5.628

.715

.763

Cronbach's Alpha

N of Items

.856

4

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

NLPV1

11.38

6.690

.779

.782

NLPV2

11.46

6.857

.745

.798

NLPV3

11.50

8.180

.646

.839

NLPV4

11.63

7.900

.640

.841

Cronbach's Alpha

N of Items

.837

5

Scale Mean if Item

Deleted

Scale Variance if

Item Deleted

Corrected Item-Total

Correlation

Cronbach's Alpha if Item

Deleted

DC1

15.26

8.944

.701

.787

DC2

15.22

10.005

.578

.821

DC3

15.24

10.670

.399

.865

DC4

15.28

8.345

.772

.765

DC5

15.22

8.232

.765

.767

Cronbach's Alpha

N of Items

.856

4

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

SHL1

11.31

6.638

.679

.824

SHL2

11.56

5.893

.775

.782

SHL3

11.65

5.609

.786

.778

SHL4

11.63

7.734

.579

.863

.816

Bartlett's Test of Sphericity

Approx. Chi-Square

2094.976

df

231

Sig.

.000

Initial Eigenvalues

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadings

Total

% of

Variance

Cumulative

%

Total

% of

Variance

Cumulative

%

Total

% of

Variance

Cumulative

%

1

5.876

26.708

26.708

5.876

26.708

26.708

3.519

15.997

15.997

2

3.282

14.918

41.626

3.282

14.918

41.626

3.044

13.837

29.835

3

2.684

12.202

53.827

2.684

12.202

53.827

2.998

13.628

43.463

4

1.783

8.105

61.933

1.783

8.105

61.933

2.985

13.570

57.033

5

1.686

7.664

69.596

1.686

7.664

69.596

2.764

12.563

69.596

6

.913

4.149

73.745

7

.683

3.103

76.848

8

.622

2.829

79.677

9

.554

2.517

82.194

10

.508

2.309

84.504

11

.492

2.237

86.741

12

.417

1.894

88.636

13

.389

1.770

90.405

14

.336

1.526

91.932

15

.321

1.460

93.391

16

.283

1.289

94.680

17

.246

1.116

95.796

18

.235

1.068

96.864

19

.207

.941

97.806

20

.181

.822

98.628

21

.162

.737

99.365

22

.140

.635

100.000

Component

1

2

3

4

5

DTC4

.844

DTC3

.830

DTC1

.820

DTC5

.765

DTC2

.694

DC4

.840

DC5

.816

DC1

.793

DC2

.698

DC3

.625

PTHH1

.881

PTHH2

.872

PTHH3

.783

PTHH4

.746

NLPV1

.892

NLPV2

.846

NLPV4

.755

NLPV3

.747

DU4

.850

DU3

.843

DU2

.815

DU1

.616

.759

Bartlett's Test of Sphericity

Approx. Chi-Square

341.808

df

6

Sig.

.000

Initial Eigenvalues

Extraction Sums of Squared

Loadings

Total

% of Variance

Cumulative

%

Total

% of Variance

Cumulative

%

1

2.796

69.894

69.894

2.796

69.894

69.894

2

.608

15.191

85.085

3

.417

10.421

95.505

4

.180

4.495

100.000

Component

1

SHL3

.889

SHL2

.882

SHL1

.823

SHL4

.742

SHL

DTC

DC

PTHH

NLPV

DU

SHL

Pearson Correlation

1

.354**

.595**

.300**

.754**

.415**

Sig. (2-tailed)

.000

.000

.000

.000

.000

N

169

169

169

169

169

169

DTC

Pearson Correlation

.354**

1

.090

.391**

.259**

.211**

Sig. (2-tailed)

.000

.243

.000

.001

.006

N

169

169

169

169

169

169

DC

Pearson Correlation

.595**

.090

1

.142

.291**

.343**

Sig. (2-tailed)

.000

.243

.065

.000

.000

N

169

169

169

169

169

169

PTHH

Pearson

Correlation

.300**

.391**

.142

1

.123

.319**

Sig. (2-tailed)

.000

.000

.065

.112

.000

N

169

169

169

169

169

169

NLPV

Pearson

Correlation

.754**

.259**

.291**

.123

1

.173*

Sig. (2-tailed)

.000

.001

.000

.112

.025

N

169

169

169

169

169

169

DU

Pearson Correlation

.415**

.211**

.343**

.319**

.173*

1

Sig. (2-tailed)

.000

.006

.000

.000

.025

N

169

169

169

169

169

169