Phân tích và đề xuất các giải pháp để nâng cao sự hài lòng của khách hàng cá nhân đối với dịch vụ cho vay của Ngân hàng thương mại cổ phần Dầu khí Toàn cầu GP. Bank, chi nhánh Vũng Tàu - 16

Sum of

Squares

df

Mean

Square

F

Sig.

1

Regression

30.516

1

30.516

775.977

.000(a)

Residual

6.961

177

.039

Total

37.477

178

Unstandardized Coefficients

Standardiz ed Coefficien

ts

t

Sig.

B

Std. Error

Beta

1

(Constant)

.826

.113

7.292

.000

CLDV

.843

.030

.902

27.856

.000

Std. Residual

SHL

1

-3.899

2.75

Minimum

Maximum

Mean

Std.

Deviation

N

Predicted Value

2.4697

4.8293

3.9567

.41405

179

Residual

-.7731

.4713

.0000

.19775

179

Std. Predicted

Value

-3.591

2.107

.000

1.000

179

Std. Residual

-3.899

2.376

.000

.997

179

Variables Entered

Variables

Removed

Method

1

HADN

.

Stepwise (Criteria: Probability- of-F-to-enter <= .050, Probability-of-F-to-remove >=

.100).

R

R

Squar e

Adjuste d R Square

Std. Error of the Estima

te

Change Statistics

Durbin- Watson

R

Square Change

F

Chang e

df1

df2

Sig. F Change

1

.516(a)

.266

.262

.39422

.266

64.153

1

177

.000

1.724

Sum of

Squares

df

Mean

Square

F

Sig.

1

Regressi

on

9.970

1

9.970

64.153

.000(a)

Residua

l

27.507

177

.155

Total

37.477

178

Unstandardized

Coefficients

Standardized

Coefficients

t

Sig.

B

Std. Error

Beta

1

(Constant)

2.781

.150

18.568

.000

HADN

.293

.037

.516

8.010

.000

Std. Residual

SHL

65

3.011

4.75

Minimum

Maximum

Mean

Std.

Deviation

N

Predicted Value

3.0740

4.2473

3.9567

.23667

179

Residual

-1.1062

1.1871

.0000

.39311

179

Std. Predicted

Value

-3.730

1.228

.000

1.000

179

Std. Residual

-2.806

3.011

.000

.997

179

Variables Entered

Variables Removed

Method

1

GDV

.

Stepwise (Criteria: Probability-of-F-to-enter <=

.050, Probability-of-F-to-

remove >= .100).

R

R

Squar e

Adju sted R

Squar

e

Std.

Error of the Estimate

Change Statistics

Durbin- Watson

R

Square Change

F

Change

df1

df2

Sig. F Chang

e

1

.522(a

)

.273

.269

.39238

.273

66.422

1

177

.000

1.843

Sum of

Squares

df

Mean

Square

F

Sig.

1

Regression

10.226

1

10.226

66.422

.000(a)

Residual

27.251

177

.154

Total

37.477

178

Unstandardized Coefficients

Standardiz ed Coefficien

ts

t

Sig.

B

Std. Error

Beta

1

(Constant)

3.052

.115

26.582

.000

GDV

.238

.029

.522

8.150

.000

Std. Residual

SHL

69

-3.197

2.75

Minimum

Maximum

Mean

Std.

Deviation

N

Predicted Value

3.3695

4.2427

3.9567

.23969

179

Residual

-1.2546

.9042

.0000

.39127

179

Std. Predicted

Value

-2.450

1.193

.000

1.000

179

Std. Residual

-3.197

2.304

.000

.997

179