Phân tích các nhân tố ảnh hưởng đến mức độ hài lòng của người nộp thuế đối với chất lượng dịch vụ hành chính thuế tại Chi Cục Thuế thành phố Cà Mau tỉnh Cà Mau - 8

CSVC1

11.28

6.453

.550

.711

CSVC2

11.37

6.133

.573

.699

CSVC3

11.03

7.422

.636

.687

CSVC4

11.29

6.635

.524

.725

Item Statistics

Mean

Std. Deviation

N

SCT1

3.83

1.007

280

SCT2

3.85

1.025

280

SCT3

3.77

1.051

280

Item-Total Statistics

Scale Mean if Item

Deleted

Scale Variance if Item

Deleted

Corrected Item-Total

Correlation

Cronbach's Alpha if Item

Deleted

SCT1

7.62

3.534

.682

.781

SCT2

7.60

3.438

.695

.768

SCT3

7.69

3.327

.704

.759

Reliability Statistics

Cronbach's Alpha

N of Items

.786

4

Item Statistics

Mean

Std. Deviation

N

TDCVCB1

3.77

1.023

280

TDCVSCB2

3.84

1.065

280

TDCVSCB3

3.74

1.108

280

TDCVSCB4

3.80

1.088

280

Item-Total Statistics

Scale Mean if

Item Deleted

Scale Variance if Item

Deleted

Corrected Item-Total

Correlation

Cronbach's Alpha if Item

Deleted

TDCVSCB1

11.38

6.909

.600

.730

TDCVSCB2

11.31

7.067

.527

.766

TDCVSCB3

11.41

6.300

.658

.699

TDCVSCB4

11.34

6.684

.590

.735

Reliability Statistics

Cronbach's Alpha

N of Items

.793

5

Item Statistics

Mean

Std. Deviation

N

NLPV1

3.74

1.098

280

NLPV2

3.74

1.119

280

NLPV3

3.72

1.105

280

NLPV4

3.71

1.173

280

NLPV5

3.77

1.037

280

Item-Total Statistics

Scale Mean if Item

Deleted

Scale Variance if

Item Deleted

Corrected Item-Total

Correlation

Cronbach's Alpha if

Item Deleted

NLPV1

14.94

10.989

.629

.736

NLPV2

14.93

11.182

.580

.752

NLPV3

14.96

11.568

.530

.768

NLPV4

14.96

11.117

.547

.763

NLPV5

14.91

11.590

.582

.752

Reliability Statistics

Cronbach's Alpha

N of Items

.823

4

Item Statistics

Mean

Std. Deviation

N

SCKMB1

3.78

1.050

280

SCKMB2

3.86

1.031

280

SCKMB3

3.81

1.130

280

SCKMB4

3.78

1.082

280

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

SCKMB1

11.45

7.259

.653

.774

SCKMB2

11.37

7.245

.675

.765

SCKMB3

11.42

6.911

.651

.775

SCKMB4

11.46

7.317

.610

.794

Reliability Statistics

Cronbach's Alpha

N of Items

.769

5

Item Statistics

Mean

Std. Deviation

N

MDDU1

3.90

1.054

280

MDDU2

3.79

1.003

280

MDDU3

3.86

1.021

280

MDDU4

3.82

1.042

280

MDDU5

3.59

.990

280

Item-Total Statistics

Scale Mean if Item

Deleted

Scale Variance if Item

Deleted

Corrected Item-Total

Correlation

Cronbach's Alpha if

Item Deleted

MDDU1

15.07

8.508

.643

.688

MDDU2

15.17

9.184

.557

.721

MDDU3

15.10

8.606

.656

.685

MDDU4

15.14

8.940

.569

.716

MDDU5

15.37

10.715

.290

.805

Reliability Statistics

Cronbach's Alpha

N of Items

.805

4

Item Statistics

Mean

Std. Deviation

N

MDDU1

3.90

1.054

280

MDDU2

3.79

1.003

280

MDDU3

3.86

1.021

280

MDDU4

3.82

1.042

280

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

MDDU1

11.47

6.150

.661

.736

MDDU2

11.58

6.739

.570

.779

MDDU3

11.51

6.337

.649

.742

MDDU4

11.55

6.449

.601

.765

Reliability Statistics

Cronbach's Alpha

N of Items

.862

4

Item Statistics

Mean

Std. Deviation

N

SHL1

3.53

.682

280

SHL2

3.58

.704

280

SHL3

3.58

.656

280

SHL4

3.56

.695

280

Item-Total Statistics

Scale Mean if Item

Deleted

Scale Variance if

Item Deleted

Corrected Item-Total

Correlation

Cronbach's Alpha if

Item Deleted

SHL1

10.73

3.073

.736

.812

SHL2

10.68

3.015

.732

.814

SHL3

10.68

3.308

.653

.846

SHL4

10.70

3.072

.715

.821

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.815

Bartlett's Test of Sphericity

Approx. Chi-Square

3482.553

df

406

Sig.

.000

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Rotation Sums of Squared

Loadings

Total

% of Variance

Cumulativ

e %

Total

% of

Variance

Cumulative %

Total

% of

Variance

Cumulat

ive %

1

6.408

22.098

22.098

6.408

22.098

22.098

3.242

11.178

11.178

2

2.591

8.933

31.031

2.591

8.933

31.031

2.884

9.944

21.123

3

2.372

8.180

39.211

2.372

8.180

39.211

2.810

9.689

30.812

4

2.316

7.985

47.195

2.316

7.985

47.195

2.653

9.148

39.960

5

1.949

6.722

53.917

1.949

6.722

53.917

2.591

8.934

48.895

6

1.754

6.048

59.966

1.754

6.048

59.966

2.476

8.538

57.433

7

1.510

5.209

65.174

1.510

5.209

65.174

2.245

7.741

65.174

8

.806

2.778

67.953

9

.726

2.504

70.456

10

.691

2.384

72.841

11

.662

2.284

75.124

12

.632

2.180

77.304

13

.587

2.025

79.330

14

.539

1.859

81.189

15

.529

1.823

83.012

16

.499

1.720

84.732

17

.484

1.668

86.400

18

.479

1.651

88.051

19

.448

1.546

89.596

20

.402

1.387

90.984

21

.378

1.304

92.288

22

.374

1.289

93.577

23

.368

1.268

94.844

24

.341

1.176

96.020

25

.307

1.059

97.079

26

.299

1.031

98.111

27

.273

.943

99.053

28

.143

.495

99.548

29

.131

.452

100.000

Component

1

2

3

4

5

6

7

NLPV1

.775

NLPV2

.740

NLPV5

.698

NLPV4

.677

NLPV3

.670

CSVC3

.653

.591

STC2

.795

STC3

.792

STC1

.786

STC5

.742

SCT3

.853

SCT2

.845

SCT1

.829

STC4

.549

.721

SCKMB2

.822

SCKMB1

.776

SCKMB3

.773

SCKMB4

.762

MDDU1

.819

MDDU3

.811

MDDU4

.756

MDDU2

.728

TDCVSCB3

.814

TDCVSCB1

.767

TDCVSCB2

.718

TDCVSCB4

.714

CSVC1

.795

CSVC2

.731

CSVC4

.723

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.815

Bartlett's Test of Sphericity

Approx. Chi-Square

3067.248

df

378

Sig.

.000

Compon ent

Initial Eigenvalues

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadings

Total

% of

Variance

Cumulative

%

Total

% of

Variance

Cumulative

%

Total

% of

Variance

Cumulative

%

1

5.937

21.203

21.203

5.937

21.203

21.203

2.881

10.289

10.289

2

2.519

8.996

30.199

2.519

8.996

30.199

2.818

10.065

20.354

3

2.347

8.381

38.580

2.347

8.381

38.580

2.806

10.021

30.375

4

2.281

8.147

46.727

2.281

8.147

46.727

2.644

9.443

39.818

5

1.938

6.923

53.650

1.938

6.923

53.650

2.582

9.222

49.040

6

1.613

5.761

59.410

1.613

5.761

59.410

2.470

8.823

57.862

7

1.478

5.279

64.689

1.478

5.279

64.689

1.912

6.827

64.689

8

.795

2.839

67.528

9

.725

2.590

70.117

10

.680

2.430

72.547

11

.659

2.352

74.899

12

.632

2.256

77.155

13

.578

2.063

79.219

14

.539

1.924

81.143

15

.528

1.886

83.028

16

.498

1.779

84.807

17

.480

1.713

86.521

18

.478

1.708

88.228

19

.448

1.601

89.829

20

.402

1.437

91.266

21

.376

1.341

92.607

22

.369

1.316

93.924

23

.352

1.256

95.180

24

.341

1.218

96.398

25

.306

1.094

97.492

26

.299

1.068

98.560

27

.272

.972

99.532

28

.131

.468

100.000

Component

1

2

3

4

5

6

7

STC2

.796

STC3

.792

STC1

.788

STC5

.742

NLPV1

.766

NLPV2

.739

NLPV5

.722

NLPV4

.689

NLPV3

.655

SCT3

.853

SCT2

.845

SCT1

.829

STC4

.550

.722

SCKMB2

.825

SCKMB1

.773

SCKMB3

.773

SCKMB4

.764

MDDU1

.819

MDDU3

.811

MDDU4

.758

MDDU2

.730

TDCVSCB3

.817

TDCVSCB1

.769

TDCVSCB4

.715

TDCVSCB2

.714

CSVC1

.801

CSVC4

.732

CSVC2

.727

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.814

Bartlett's Test of Sphericity

Approx. Chi-Square

2620.708

df

351

Sig.

.000

Component

Initial Eigenvalues

Extraction Sums of Squared

Loadings

Rotation Sums of Squared Loadings

Total

% of

Variance

Cumulative

%

Total

% of

Variance

Cumulative

%

Total

% of

Variance

Cumulative

%

1

5.524

20.458

20.458

5.524

20.458

20.458

2.802

10.377

10.377

2

2.368

8.769

29.227

2.368

8.769

29.227

2.636

9.762

20.139

3

2.324

8.606

37.833

2.324

8.606

37.833

2.601

9.634

29.774

4

2.086

7.727

45.560

2.086

7.727

45.560

2.581

9.559

39.333

5

1.906

7.061

52.621

1.906

7.061

52.621

2.470

9.148

48.481

6

1.608

5.954

58.575

1.608

5.954

58.575

2.284

8.458

56.938

7

1.470

5.445

64.020

1.470

5.445

64.020

1.912

7.081

64.020

8

.795

2.944

66.963

9

.725

2.685

69.649

10

.680

2.520

72.169

11

.658

2.438

74.606

12

.629

2.329

76.936

13

.578

2.139

79.075

14

.535

1.980

81.055

15

.527

1.953

83.007

16

.498

1.843

84.851

17

.478

1.771

86.622

18

.471

1.746

88.368

19

.447

1.654

90.022

20

.396

1.467

91.490

21

.375

1.390

92.879

22

.359

1.330

94.209

23

.351

1.299

95.509

24

.339

1.254

96.763

25

.305

1.129

97.893

26

.297

1.101

98.994

27

.272

1.006

100.000

Component

1

2

3

4

5

6

7

NLPV1

.766

NLPV2

.739

NLPV5

.723

NLPV4

.691

NLPV3

.655

SCKMB2

.825

SCKMB3

.774

SCKMB1

.774

SCKMB4

.764

STC2

.796

STC1

.793

STC3

.785

STC5

.753

MDDU1

.818

MDDU3

.811

MDDU4

.759

MDDU2

.732

TDCVSCB3

.817

TDCVSCB1

.770

TDCVSCB4

.716

TDCVSCB2

.713

SCT3

.860

SCT2

.843

SCT1

.830

CSVC1

.799

CSVC4

.733

CSVC2

.728

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.807

Bartlett's Test of Sphericity

Approx. Chi-Square

511.130

df

6

Sig.

.000

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

2.828

70.693

70.693

2.828

70.693

70.693

2

.497

12.428

83.121

3

.379

9.469

92.590

4

.296

7.410

100.000

Component

1

SHL1

.860

SHL2

.857

SHL4

.845

SHL3

.801

Correlations

F_SHL

F_NLP

V

F_SCK

MB

F_CSV

C

F_STC

F_SCT

F_TDC

VSCB

F_MD

DU

F_SHL

Pearson Correlation

1

.482**

.488**

.389**

.458**

.552**

.396**

.451**

Sig. (2-tailed)

.000

.000

.000

.000

.000

.000

.000

N

280

280

280

280

280

280

280

280

F_NLPV

Pearson Correlation

.482**

1

.233**

.211**

.294**

.173**

.335**

.185**

Sig. (2-tailed)

.000

.000

.000

.000

.004

.000

.002

N

280

280

280

280

280

280

280

280

F_SCK MB

Pearson Correlation

.488**

.233**

1

.282**

.157**

.218**

.272**

.144*

Sig. (2-tailed)

.000

.000

.000

.008

.000

.000

.016

N

280

280

280

280

280

280

280

280

F_CSVC

Pearson Correlation

.389**

.211**

.282**

1

.161**

.199**

.189**

.242**

Sig. (2-tailed)

.000

.000

.000

.007

.001

.002

.000

N

280

280

280

280

280

280

280

280

F_STC

Pearson Correlation

.458**

.294**

.157**

.161**

1

.192**

.158**

.143*

Sig. (2-tailed)

.000

.000

.008

.007

.001

.008

.016

N

280

280

280

280

280

280

280

280

F_SCT

Pearson Correlation

.552**

.173**

.218**

.199**

.192**

1

.219**

.164**

Sig. (2-tailed)

.000

.004

.000

.001

.001

.000

.006

N

280

280

280

280

280

280

280

280

F_TDCV SCB

Pearson Correlation

.396**

.335**

.272**

.189**

.158**

.219**

1

.157**

Sig. (2-tailed)

.000

.000

.000

.002

.008

.000

.009

N

280

280

280

280

280

280

280

280

F_MDD U

Pearson Correlation

.451**

.185**

.144*

.242**

.143*

.164**

.157**

1

Sig. (2-tailed)

.000

.002

.016

.000

.016

.006

.009

N

280

280

280

280

280

280

280

280

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).

Mod

el

R

R Square

Adjusted R Square

Std. Error of the

Estimate

Durbin-

Watson

1

.834a

.696

.688

.32155

1.776

Model

Sum of Squares

df

Mean Square

F

Sig.

1

Regression

64.250

7

9.179

88.774

.000b

Residual

28.123

272

.103

Total

92.373

279

Coefficientsa

Model

Unstandardized

Coefficients

Standardized

Coefficients

t

Sig.

Collinearity Statistics

B

Std. Error

Beta

Tolerance

VIF

1

(Constant)

-.116

.152

-.761

.447

F_NLPV

.141

.026

.201

5.376

.000

.798

1.253

F_SCKMB

.160

.024

.242

6.634

.000

.841

1.188

F_CSVC

.060

.023

.095

2.626

.009

.850

1.177

F_STC

.150

.023

.229

6.416

.000

.881

1.135

F_SCT

.219

.023

.340

9.551

.000

.886

1.129

F_TDCVSCB

.065

.025

.094

2.560

.011

.825

1.212

F_MDDU

.177

.025

.252

7.177

.000

.905

1.105

Minimum

Maximum

Mean

Std. Deviation

N

Predicted Value

1.5854

4.3738

3.5652

.47988

280

Residual

-1.76610

1.25516

.00000

.31749

280

Std. Predicted

Value

-4.126

1.685

.000

1.000

280

Std. Residual

-5.492

3.903

.000

.987

280

Group Statistics

GIOITINH

N

Mean

Std. Deviation

Std. Error Mean

F_SHL

NAM

158

3.5649

.62979

.05010

NU

122

3.5656

.49876

.04516

Independent Samples Test

Levene's Test for

Equality of Variances

t-test for Equality of Means

F

Sig.

t

df

Sig. (2-

tailed)

Mean Difference

Std. Error Difference

95% Confidence Interval

of the Difference

Lower

Upper

F_SHL

Equal variances

assumed

5.589

.019

-.010

278

.992

-.00070

.06947

-.13746

.13606

Equal variances not assumed

-.010

277.811

.992

-.00070

.06745

-.13348

.13208

Test of Homogeneity of Variances

F_SHL

Levene Statistic

df1

df2

Sig.

1.670

3

276

.174

ANOVA

F_SHL

Sum of Squares

df

Mean Square

F

Sig.

Between Groups

.669

3

.223

.671

.570

Within Groups

91.704

276

.332

Total

92.373

279

F_SHL

Levene Statistic

df1

df2

Sig.

2.012

3

276

.112

F_SHL

Sum of Squares

df

Mean Square

F

Sig.

Between Groups

1.603

3

.534

1.625

.184

Within Groups

90.770

276

.329

Total

92.373

279

F_SHL

Levene Statistic

df1

df2

Sig.

.214

2

277

.807

F_SHL

Sum of Squares

df

Mean Square

F

Sig.

Between Groups

.353

2

.177

.532

.588

Within Groups

92.020

277

.332

Total

92.373

279