Một số yếu tố ảnh hưởng đến lòng trung thành đối với thương hiệu ngân hàng của khách hàng cá nhân gửi tiền tiết kiệm - 27


Standardized Indirect Effects (Group number 1 - Default model)



UTTH

TNXH

CLT

SHL

LTT

TTHV

TTTĐ

SHL

.000

.000

.000

.000

.000

.000

.000

LTT

.125

.057

.264

.000

.000

.000

.000

TTHV

.111

.051

.234

.496

.000

.000

.000

TTTĐ

.079

.036

.167

.353

.000

.000

.000

CLTT3

.000

.000

.000

.000

.000

.000

.000

CLTT2

.000

.000

.000

.000

.000

.000

.000

CLTT1

.000

.000

.000

.000

.000

.000

.000

SHL5

.150

.068

.316

.000

.000

.000

.000

SHL4

.171

.078

.362

.000

.000

.000

.000

SHL3

.184

.084

.390

.000

.000

.000

.000

SHL2

.194

.088

.409

.000

.000

.000

.000

SHL1

.197

.090

.416

.000

.000

.000

.000

LTT10

.081

.037

.170

.360

.645

.000

.000

LTT9

.111

.051

.234

.496

.888

.000

.000

LTT8

.111

.051

.234

.496

.888

.000

.000

LTT7

.065

.029

.136

.288

.517

.000

.000

LTT6

.080

.036

.169

.357

.640

.000

.000

UT6

.000

.000

.000

.000

.000

.000

.000

UT5

.000

.000

.000

.000

.000

.000

.000

UT4

.000

.000

.000

.000

.000

.000

.000

UT3

.000

.000

.000

.000

.000

.000

.000

UT2

.000

.000

.000

.000

.000

.000

.000

UT1

.000

.000

.000

.000

.000

.000

.000

LTT5

.059

.027

.125

.264

.474

.000

.000

LTT4

.067

.030

.141

.297

.533

.000

.000

LTT3

.065

.030

.138

.292

.523

.000

.000

LTT2

.056

.026

.118

.250

.448

.000

.000

LTT1

.061

.028

.128

.271

.486

.000

.000

TNXH8

.000

.000

.000

.000

.000

.000

.000

TNXH7

.000

.000

.000

.000

.000

.000

.000

TNXH6

.000

.000

.000

.000

.000

.000

.000

TNXH5

.000

.000

.000

.000

.000

.000

.000

TNXH4

.000

.000

.000

.000

.000

.000

.000

TNXH2

.000

.000

.000

.000

.000

.000

.000

TNXH1

.000

.000

.000

.000

.000

.000

.000

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Một số yếu tố ảnh hưởng đến lòng trung thành đối với thương hiệu ngân hàng của khách hàng cá nhân gửi tiền tiết kiệm - 27


Model Fit Summary CMIN

Model

NPAR

CMIN

DF

P

CMIN/DF

Default model

95

1187.568

437

.000

2.749

Saturated model

527

.000

0



Independence model

31

15109.581

496

.000

30.463


Baseline Comparisons


Model

NFI

Delta1

RFI

rho1

IFI

Delta2

TLI

rho2

CFI

Default model

.926

.914

. 910

. 919

.908

Saturated model

1.000


1.000


1.000

Independence model

.000

.000

.000

.000

.000


RMSEA


Model

RMSEA

LO 90

HI 90

PCLOSE

Default model

. 063

.101

.107

.000

Independence model

.221

.218

.224

.000


4.4.2. Nhóm nữ giới


Regression Weights: (Group number 1 - Default model)



Estimate

S.E.

C.R.

P

Label

SHL

<---

TNXH

.330

.031

10.002

***

SHL

<---

UTTH

.360

.034

10.104

***

SHL

<---

CLT

.450

.040

10.047

***

LTT

<---

SHL

.690

.067

10.153

***

TTTĐ

<---

LTT

.498

.049

10.083

***

TTHV

<---

LTT

.980

.097

10.284

***

TNXH1

<---

TNXH

1.000




TNXH2

<---

TNXH

1.119

.105

10.684

***

TNXH4

<---

TNXH

1.814

.129

14.009

***

TNXH5

<---

TNXH

1.711

.122

14.030

***

TNXH6

<---

TNXH

1.578

.115

13.776

***

TNXH7

<---

TNXH

1.553

.120

12.963

***

TNXH8

<---

TNXH

1.534

.115

13.362

***

LTT1

<---

TTTĐ

1.000




LTT2

<---

TTTĐ

.865

.047

18.302

***

LTT3

<---

TTTĐ

1.130

.052

21.771

***

LTT4

<---

TTTĐ

1.107

.050

22.224

***

LTT5

<---

TTTĐ

.987

.051

19.467

***



Estimate

S.E.

C.R.

P

Label

UT1

<---

UTTH

1.000




UT2

<---

UTTH

1.222

.078

15.658

***

UT3

<---

UTTH

1.274

.076

16.831

***

UT4

<---

UTTH

1.201

.076

15.714

***

UT5

<---

UTTH

1.227

.079

15.523

***

UT6

<---

UTTH

1.221

.073

16.727

***

LTT6

<---

TTHV

1.000




LTT7

<---

TTHV

.720

.042

16.968

***

LTT8

<---

TTHV

1.339

.039

34.453

***

LTT9

<---

TTHV

1.342

.039

34.443

***

LTT10

<---

TTHV

.861

.039

22.112

***

SHL1

<---

SHL

1.000




SHL2

<---

SHL

1.003

.038

26.224

***

SHL3

<---

SHL

.944

.039

24.302

***

SHL4

<---

SHL

.830

.039

21.462

***

SHL5

<---

SHL

.730

.041

17.660

***

CLTT1

<---

CLT

1.000




CLTT2

<---

CLT

1.187

.033

36.002

***

CLTT3

<---

CLT

.934

.038

24.564

***


Standardized Regression Weights: (Group number 1 - Default model)



Estimate

SHL

<---

TNXH

.199

SHL

<---

UTTH

.226

SHL

<---

CLT

.406

LTT

<---

SHL

.629

TTTĐ

<---

LTT

.651

TTHV

<---

LTT

.923

TNXH1

<---

TNXH

.528

TNXH2

<---

TNXH

.541

TNXH4

<---

TNXH

.842

TNXH5

<---

TNXH

.849

TNXH6

<---

TNXH

.820

TNXH7

<---

TNXH

.736

TNXH8

<---

TNXH

.776

LTT1

<---

TTTĐ

.779

LTT2

<---

TTTĐ

.722

LTT3

<---

TTTĐ

.836

LTT4

<---

TTTĐ

.851

LTT5

<---

TTTĐ

.760

UT1

<---

UTTH

.654

UT2

<---

UTTH

.734

UT3

<---

UTTH

.802



Estimate

UT4

<---

UTTH

.737

UT5

<---

UTTH

.726

UT6

<---

UTTH

.795

LTT6

<---

TTHV

.784

LTT7

<---

TTHV

.622

LTT8

<---

TTHV

1.000

LTT9

<---

TTHV

1.000

LTT10

<---

TTHV

.762

SHL1

<---

SHL

.840

SHL2

<---

SHL

.844

SHL3

<---

SHL

.806

SHL4

<---

SHL

.744

SHL5

<---

SHL

.649

CLTT1

<---

CLT

.871

CLTT2

<---

CLT

1.008

CLTT3

<---

CLT

.764


Variances: (Group number 1 - Default model)



Estimate

S.E.

C.R.

P

Label

TNXH


.213

.030

7.001

***

UTTH

.231

.026

8.831

***

CLT

.476

.036

13.335

***

e96

.436

.035

12.545

***

e99

.426

.064

6.629

***

e98

.238

.026

9.108

***

e97

.117

.053

2.221

.026

e1

.549

.033

16.645

***

e2

.644

.039

16.590

***

e3

.287

.022

12.991

***

e4

.242

.019

12.719

***

e5

.257

.019

13.540

***

e6

.434

.029

14.988

***

e7

.331

.023

14.447

***

e8

.267

.018

14.452

***

e9

.284

.019

15.322

***

e10

.228

.018

12.979

***

e11

.193

.016

12.404

***

e12

.293

.020

14.785

***

e18

.309

.020

15.671

***

e19

.296

.020

14.697

***

e20

.208

.016

13.234

***

e21

.280

.019

14.647

***

e22


.311

.021

14.813

***



Estimate

S.E.

C.R.

P

Label

e23


.200

.015

13.412

***

e24

.497

.029

17.327

***

e25

.651

.038

17.332

***

e26

.001

.001

.618

.537

e27

.001

.001

1.143

.253

e28

.426

.025

17.328

***

e34

.245

.019

12.961

***

e35

.237

.019

12.686

***

e36

.282

.020

13.884

***

e37

.325

.022

15.040

***

e38

.429

.027

15.998

***

e39

.151

.012

12.755

***

e40

-.011

.011

-.977

.328

e41


.295

.018

16.060

***


Total Effects (Group number 1 - Default model)



UTTH

TNXH

CLT

SHL

LTT

TTHV

TTTĐ

SHL

.360

.330

.450

.000

.000

.000

.000

LTT

.248

.228

.311

.690

.000

.000

.000

TTHV

.243

.223

.304

.676

.980

.000

.000

TTTĐ

.124

.113

.155

.344

.498

.000

.000

CLTT3

.000

.000

.934

.000

.000

.000

.000

CLTT2

.000

.000

1.187

.000

.000

.000

.000

CLTT1

.000

.000

1.000

.000

.000

.000

.000

SHL5

.263

.241

.329

.730

.000

.000

.000

SHL4

.299

.274

.373

.830

.000

.000

.000

SHL3

.340

.311

.425

.944

.000

.000

.000

SHL2

.361

.331

.451

1.003

.000

.000

.000

SHL1

.360

.330

.450

1.000

.000

.000

.000

LTT10

.210

.192

.262

.582

.844

.861

.000

LTT9

.327

.299

.408

.907

1.315

1.342

.000

LTT8

.326

.299

.408

.906

1.313

1.339

.000

LTT7

.175

.161

.219

.487

.706

.720

.000

LTT6

.243

.223

.304

.676

.980

1.000

.000

UT6

1.221

.000

.000

.000

.000

.000

.000

UT5

1.227

.000

.000

.000

.000

.000

.000

UT4

1.201

.000

.000

.000

.000

.000

.000

UT3

1.274

.000

.000

.000

.000

.000

.000

UT2

1.222

.000

.000

.000

.000

.000

.000

UT1

1.000

.000

.000

.000

.000

.000

.000

LTT5

.122

.112

.153

.339

.492

.000

.987

LTT4

.137

.126

.171

.381

.552

.000

1.107

LTT3

.140

.128

.175

.388

.563

.000

1.130



UTTH

TNXH

CLT

SHL

LTT

TTHV

TTTĐ

LTT2

.107

.098

.134

.297

.431

.000

.865

LTT1

.124

.113

.155

.344

.498

.000

1.000

TNXH8

.000

1.534

.000

.000

.000

.000

.000

TNXH7

.000

1.553

.000

.000

.000

.000

.000

TNXH6

.000

1.578

.000

.000

.000

.000

.000

TNXH5

.000

1.711

.000

.000

.000

.000

.000

TNXH4

.000

1.814

.000

.000

.000

.000

.000

TNXH2

.000

1.119

.000

.000

.000

.000

.000

TNXH1

.000

1.000

.000

.000

.000

.000

.000


Standardized Total Effects (Group number 1 - Default model)



UTTH

TNXH

CLT

SHL

LTT

TTHV

TTTĐ

SHL

.226

.199

.406

.000

.000

.000

.000

LTT

.142

.125

.255

.629

.000

.000

.000

TTHV

.131

.115

.235

.581

.923

.000

.000

TTTĐ

.093

.081

.166

.410

.651

.000

.000

CLTT3

.000

.000

.764

.000

.000

.000

.000

CLTT2

.000

.000

1.008

.000

.000

.000

.000

CLTT1

.000

.000

.871

.000

.000

.000

.000

SHL5

.147

.129

.263

.649

.000

.000

.000

SHL4

.168

.148

.302

.744

.000

.000

.000

SHL3

.182

.160

.327

.806

.000

.000

.000

SHL2

.191

.168

.342

.844

.000

.000

.000

SHL1

.190

.167

.340

.840

.000

.000

.000

LTT10

.100

.088

.179

.442

.703

.762

.000

LTT9

.131

.115

.235

.580

.923

1.000

.000

LTT8

.131

.115

.235

.580

.923

1.000

.000

LTT7

.082

.072

.147

.361

.575

.622

.000

LTT6

.103

.091

.185

.455

.724

.784

.000

UT6

.795

.000

.000

.000

.000

.000

.000

UT5

.726

.000

.000

.000

.000

.000

.000

UT4

.737

.000

.000

.000

.000

.000

.000

UT3

.802

.000

.000

.000

.000

.000

.000

UT2

.734

.000

.000

.000

.000

.000

.000

UT1

.654

.000

.000

.000

.000

.000

.000

LTT5

.070

.062

.126

.311

.495

.000

.760

LTT4

.079

.069

.141

.348

.554

.000

.851

LTT3

.077

.068

.139

.342

.544

.000

.836

LTT2

.067

.059

.120

.296

.470

.000

.722

LTT1

.072

.063

.129

.319

.507

.000

.779

TNXH8

.000

.776

.000

.000

.000

.000

.000

TNXH7

.000

.736

.000

.000

.000

.000

.000

TNXH6

.000

.820

.000

.000

.000

.000

.000



UTTH

TNXH

CLT

SHL

LTT

TTHV

TTTĐ

TNXH5

.000

.849

.000

.000

.000

.000

.000

TNXH4

.000

.842

.000

.000

.000

.000

.000

TNXH2

.000

.541

.000

.000

.000

.000

.000

TNXH1

.000

.528

.000

.000

.000

.000

.000


Direct Effects (Group number 1 - Default model)



UTTH

TNXH

CLT

SHL

LTT

TTHV

TTTĐ

SHL

.360

.330

.450

.000

.000

.000

.000

LTT

.000

.000

.000

.690

.000

.000

.000

TTHV

.000

.000

.000

.000

.980

.000

.000

TTTĐ

.000

.000

.000

.000

.498

.000

.000

CLTT3

.000

.000

.934

.000

.000

.000

.000

CLTT2

.000

.000

1.187

.000

.000

.000

.000

CLTT1

.000

.000

1.000

.000

.000

.000

.000

SHL5

.000

.000

.000

.730

.000

.000

.000

SHL4

.000

.000

.000

.830

.000

.000

.000

SHL3

.000

.000

.000

.944

.000

.000

.000

SHL2

.000

.000

.000

1.003

.000

.000

.000

SHL1

.000

.000

.000

1.000

.000

.000

.000

LTT10

.000

.000

.000

.000

.000

.861

.000

LTT9

.000

.000

.000

.000

.000

1.342

.000

LTT8

.000

.000

.000

.000

.000

1.339

.000

LTT7

.000

.000

.000

.000

.000

.720

.000

LTT6

.000

.000

.000

.000

.000

1.000

.000

UT6

1.221

.000

.000

.000

.000

.000

.000

UT5

1.227

.000

.000

.000

.000

.000

.000

UT4

1.201

.000

.000

.000

.000

.000

.000

UT3

1.274

.000

.000

.000

.000

.000

.000

UT2

1.222

.000

.000

.000

.000

.000

.000

UT1

1.000

.000

.000

.000

.000

.000

.000

LTT5

.000

.000

.000

.000

.000

.000

.987

LTT4

.000

.000

.000

.000

.000

.000

1.107

LTT3

.000

.000

.000

.000

.000

.000

1.130

LTT2

.000

.000

.000

.000

.000

.000

.865

LTT1

.000

.000

.000

.000

.000

.000

1.000

TNXH8

.000

1.534

.000

.000

.000

.000

.000

TNXH7

.000

1.553

.000

.000

.000

.000

.000

TNXH6

.000

1.578

.000

.000

.000

.000

.000

TNXH5

.000

1.711

.000

.000

.000

.000

.000

TNXH4

.000

1.814

.000

.000

.000

.000

.000

TNXH2

.000

1.119

.000

.000

.000

.000

.000

TNXH1

.000

1.000

.000

.000

.000

.000

.000


Standardized Direct Effects (Group number 1 - Default model)



UTTH

TNXH

CLT

SHL

LTT

TTHV

TTTĐ

SHL

.226

.199

.406

.000

.000

.000

.000

LTT

.000

.000

.000

.629

.000

.000

.000

TTHV

.000

.000

.000

.000

.923

.000

.000

TTTĐ

.000

.000

.000

.000

.651

.000

.000

CLTT3

.000

.000

.764

.000

.000

.000

.000

CLTT2

.000

.000

1.008

.000

.000

.000

.000

CLTT1

.000

.000

.871

.000

.000

.000

.000

SHL5

.000

.000

.000

.649

.000

.000

.000

SHL4

.000

.000

.000

.744

.000

.000

.000

SHL3

.000

.000

.000

.806

.000

.000

.000

SHL2

.000

.000

.000

.844

.000

.000

.000

SHL1

.000

.000

.000

.840

.000

.000

.000

LTT10

.000

.000

.000

.000

.000

.762

.000

LTT9

.000

.000

.000

.000

.000

1.000

.000

LTT8

.000

.000

.000

.000

.000

1.000

.000

LTT7

.000

.000

.000

.000

.000

.622

.000

LTT6

.000

.000

.000

.000

.000

.784

.000

UT6

.795

.000

.000

.000

.000

.000

.000

UT5

.726

.000

.000

.000

.000

.000

.000

UT4

.737

.000

.000

.000

.000

.000

.000

UT3

.802

.000

.000

.000

.000

.000

.000

UT2

.734

.000

.000

.000

.000

.000

.000

UT1

.654

.000

.000

.000

.000

.000

.000

LTT5

.000

.000

.000

.000

.000

.000

.760

LTT4

.000

.000

.000

.000

.000

.000

.851

LTT3

.000

.000

.000

.000

.000

.000

.836

LTT2

.000

.000

.000

.000

.000

.000

.722

LTT1

.000

.000

.000

.000

.000

.000

.779

TNXH8

.000

.776

.000

.000

.000

.000

.000

TNXH7

.000

.736

.000

.000

.000

.000

.000

TNXH6

.000

.820

.000

.000

.000

.000

.000

TNXH5

.000

.849

.000

.000

.000

.000

.000

TNXH4

.000

.842

.000

.000

.000

.000

.000

TNXH2

.000

.541

.000

.000

.000

.000

.000

TNXH1

.000

.528

.000

.000

.000

.000

.000

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