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Một số nhân tố tác động đến sự hài lòng của du khách đối với dịch vụ du lịch tại Khu du lịch núi Bà Đen tỉnh Tây Ninh - 11


PHỤ LỤC 4: KIỂM ĐỊNH ĐỘ TIN CẬY THANG ĐO BẰNG CRONBACH’S ALPHA LẦN 1


Tài nguyên du lịch


Case Processing Summary


N

%


Valid

200

100.0

Cases

Excludeda

0

.0


Total

200

100.0

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Một số nhân tố tác động đến sự hài lòng của du khách đối với dịch vụ du lịch tại Khu du lịch núi Bà Đen tỉnh Tây Ninh - 11

a. Listwise deletion based on all variables in the procedure.


Reliability Statistics

Cronbach's Alpha

N of Items

.748

4


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item Deleted

TNDL1

10.76

3.701

.550

.685

TNDL2

10.78

3.512

.608

.651

TNDL3

10.84

3.733

.552

.684

TNDL4

10.72

4.012

.461

.733


Đánh giá giá cả


Case Processing Summary


N

%


Valid

200

100.0

Cases

Excludeda

0

.0


Total

200

100.0

a. Listwise deletion based on all variables in the procedure.


Reliability Statistics

Cronbach's Alpha

N of Items

.817

3


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total

Correlation

Cronbach's Alpha if Item

Deleted

DGGC1

6.97

2.079

.602

.813

DGGC2

6.94

1.795

.770

.641

DGGC3

6.88

1.975

.640

.777


An ninh và môi trường


Case Processing Summary


N

%


Valid

200

100.0

Cases

Excludeda

0

.0


Total

200

100.0

a. Listwise deletion based on all variables in the procedure.


Reliability Statistics

Cronbach's Alpha

N of Items

.829

5


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total

Correlation

Cronbach's Alpha if Item

Deleted

ANMT1

13.61

5.677

.597

.803

ANMT2

13.58

5.320

.655

.786

ANMT3

13.65

5.525

.667

.783

ANMT4

13.58

5.793

.605

.801

ANMT5

13.57

5.604

.607

.800


Cơ sở hạ tầng


Case Processing Summary


N

%


Valid

200

100.0

Cases

Excludeda

0

.0


Total

200

100.0

a. Listwise deletion based on all variables in the procedure.


Reliability Statistics

Cronbach's Alpha

N of Items

.810

5


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total

Correlation

Cronbach's Alpha if Item

Deleted

CSHT1

14.24

6.234

.526

.795

CSHT2

14.23

5.957

.624

.765

CSHT3

14.20

5.806

.649

.757

CSHT4

14.11

5.887

.640

.760

CSHT5

14.13

6.130

.549

.788


Nhân viên phục vụ du lịch


Case Processing Summary


N

%


Valid

200

100.0

Cases

Excludeda

0

.0


Total

200

100.0

a. Listwise deletion based on all variables in the procedure.


Reliability Statistics

Cronbach's Alpha

N of Items

.816

4


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total

Correlation

Cronbach's Alpha if Item

Deleted

NVPV1

10.42

3.973

.494

.833

NVPV2

10.47

3.295

.729

.723

NVPV3

10.56

3.364

.735

.721

NVPV4

10.43

3.773

.601

.785


Điểm đến núi Bà Đen


Case Processing Summary


N

%


Valid

200

100.0

Cases

Excludeda

0

.0


Total

200

100.0

a. Listwise deletion based on all variables in the procedure.


Reliability Statistics

Cronbach's Alpha

N of Items

.837

4


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total

Correlation

Cronbach's Alpha if Item

Deleted

NBD1

10.74

3.822

.600

.824

NBD2

10.72

3.529

.735

.763

NBD3

10.63

3.733

.695

.783

NBD4

10.62

3.674

.647

.803


Sự hài lòng của du khách


Case Processing Summary


N

%


Valid

200

100.0

Cases

Excludeda

0

.0


Total

200

100.0

a. Listwise deletion based on all variables in the procedure.


Reliability Statistics

Cronbach's Alpha

N of Items

.746

3


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

SHL1

6.97

.888

.507

.736

SHL2

6.95

.751

.700

.506

SHL3

7.00

.879

.521

.720


PHỤ LỤC 5: KIỂM ĐỊNH ĐỘ TIN CẬY THANG ĐO BẰNG CRONBACH’S ALPHA LẦN 2

Nhân viên phục vụ du lịch


Case Processing Summary


N

%


Valid

200

100.0

Cases

Excludeda

0

.0


Total

200

100.0

a. Listwise deletion based on all variables in the procedure.


Reliability Statistics

Cronbach's Alpha

N of Items

.833

3


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item Deleted

NVPV2

6.93

1.834

.699

.763

NVPV3

7.02

1.768

.787

.671

NVPV4

6.89

2.139

.601

.853


PHỤ LỤC 6: PHÂN TÍCH NHÂN TỐ KHÁM PHÁ EFA


Nhân tố đôc lập


KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.681


Approx. Chi-Square

2115.549

Bartlett's Test of Sphericity

df

276


Sig.

.000


Communalities


Initial

Extraction

TNDL1

1.000

.626

TNDL2

1.000

.676

TNDL3

1.000

.594

TNDL4

1.000

.447

DGGC1

1.000

.636

DGGC2

1.000

.833

DGGC3

1.000

.727

ANMT1

1.000

.600

ANMT2

1.000

.635

ANMT3

1.000

.652

ANMT4

1.000

.579

ANMT5

1.000

.595

CSHT1

1.000

.546

CSHT2

1.000

.598

CSHT3

1.000

.641

CSHT4

1.000

.679

CSHT5

1.000

.533

NVPV2

1.000

.766

NVPV3

1.000

.844

NVPV4

1.000

.656

NBD1

1.000

.579

NBD2

1.000

.746

NBD3

1.000

.744

NBD4

1.000

.687

Extraction Method: Principal Component Analysis.


Total Variance Explained


Comp onent

Initial Eigenvalues

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadings

Total

% of

Variance

Cumulative

%

Total

% Of

Variance

Cumulative

%

Total

% of

Variance

Cumulative

%

1

4.563

19.011

19.011

4.563

19.011

19.011

3.058

12.742

12.742

2

2.913

12.137

31.148

2.913

12.137

31.148

2.910

12.126

24.868

3

2.435

10.144

41.293

2.435

10.144

41.293

2.739

11.412

36.280

4

2.132

8.883

50.176

2.132

8.883

50.176

2.329

9.705

45.985

5

1.830

7.626

57.802

1.830

7.626

57.802

2.291

9.547

55.531

6

1.745

7.273

65.075

1.745

7.273

65.075

2.290

9.544

65.075

7

.960

4.000

69.075







8

.913

3.805

72.880







9

.796

3.317

76.198







10

.760

3.168

79.366







11

.671

2.797

82.163







12

.573

2.389

84.552







13

.518

2.159

86.711







14

.479

1.995

88.707







15

.425

1.770

90.477







16

.376

1.566

92.043







17

.318

1.324

93.367







18

.291

1.214

94.581







19

.282

1.175

95.756







20

.261

1.089

96.845







21

.241

1.005

97.849







22

.193

.803

98.653







23

.171

.713

99.365







24

.152

.635

100.000







Extraction Method: Principal Component Analysis.

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