Đánh giá chất lượng dịch vụ lưu trú tại các khách sạn 4 sao ở thành phố Huế Nghiên cứu trường hợp khách sạn Saigon Morin và khách sạn Camellia - 20

53

4.3962

.66041

.09071

NV-DC25. khi xep phong khach

san quan tam den nhung so thich rien cua khach

53

3.8113

.76099

.10453

NV-DC26. khi khach gap van de

khach san the hien su quan tam chan thanh

53

4.2075

.74314

.10208

NV-DC27. thoi gian hoat dong cua cac dich vu phu hop voi nhu cau cua khach

53

4.2264

.75042

.10308

Test Value = 4

t

df

Sig. (2-tailed)

Mean Difference

95% Confidence Interval of the Difference

Lower

Upper

NV-PTHH1. khach san co

vi tri dep thuan loi

2.286

52

.026

.20755

.0254

.3897

NV-PTHH2. phong ngu thoai mai noi that dep

.843

52

.403

.09434

-.1303

.3189

NV-PTHH3. phong tam thoai mai va duoc trang bi nhieu tien nghi

.000

52

1.000

.00000

-.2094

.2094

NV-PTHH4. cac thiet bi trong buong khach luon

hoat dong tot

-1.642

52

.107

-.16981

-.3773

.0377

NV-PTHH5. cac do cung cap day du

-6.249

52

.000

-.54717

-.7229

-.3715

NV-PTHH6. khach san cung cap mien phi tra ca phe hoa qua trong buong khach

-2.327

52

.024

-.18868

-.3514

-.0260

NV-PTHH7. cac dich vu bo sung tai buong da dang hop ly

-6.610

52

.000

-.62264

-.8117

-.4336

NV-TC8. dich vu cua khach san duoc thuc hien dung ngay tu lan dau

-1.868

52

.067

-.18868

-.3913

.0140

.000

52

1.000

.00000

-.1709

.1709

3.667

52

.001

.26415

.1196

.4087

.962

52

.341

.09434

-.1025

.2912

1.766

52

.083

.16981

-.0231

.3627

4.229

52

.000

.43396

.2281

.6399

5.757

52

.000

.52830

.3442

.7124

.704

52

.485

.07547

-.1397

.2907

4.204

52

.000

.41509

.2170

.6132

-2.020

52

.049

-.16981

-.3385

-.0011

7.112

52

.000

.52830

.3792

.6774

3.998

52

.000

.33962

.1692

.5101

4.069

52

.000

.30189

.1530

.4508

5.093

52

.000

.39623

.2401

.5523

-1.272

52

.209

-.15094

-.3890

.0871

3.628

52

.001

.32075

.1433

.4982

NV-DC24. khach san luon quan tam den khach hang

4.368

52

.000

.39623

.2142

.5783

NV-DC25. khi xep phong khach san quan tam den nhung so thich rien cua khach

-1.805

52

.077

-.18868

-.3984

.0211

NV-DC26. khi khach gap van de khach san the hien su quan tam chan thanh

2.033

52

.047

.20755

.0027

.4124

NV-DC27. thoi gian hoat dong cua cac dich vu phu hop voi nhu cau cua khach

2.197

52

.033

.22642

.0196

.4333