Nâng cao chất lượng dịch vụ cho vay kinh doanh tại Ngân hàng thương mại cổ phần Công thương Việt Nam chi nhánh Quảng Trị - 18

Component

1

2

3

4

5

Q_1

.719

-.016

.136

.135

.187

Q_2

.785

.089

.050

-.043

.257

Q_3

.838

-.008

.076

.050

.103

Q_4

.852

.100

-.032

.106

-.007

Q_5

.885

-.002

.045

.256

-.039

Q_6

.826

.055

.175

.212

-.148

Q_7

.070

.184

.122

-.001

.898

Q_8

.130

.153

.111

.011

.850

Q_9

.059

.067

.145

.024

.857

Q_10

-.018

.727

.157

.300

-.045

Q_11

.177

.649

.298

.160

.134

Q_12

.041

.870

.120

-.007

.136

Q_13

-.038

.847

.120

.009

.090

Q_14

.151

.672

.278

-.143

.076

Q_15

-.044

.878

.231

.033

.166

Q_16

.038

.224

.772

.040

.036

Q_17

.054

.152

.855

.116

.066

Q_18

.146

.146

.877

.186

.024

Q_19

.090

.290

.639

.058

.205

Q_20

.085

.270

.795

-.159

.222

Q_21

.168

.074

.097

.872

-.030

Q_22

.169

.093

.072

.907

.019

Q_23

.205

.026

.032

.874

.052

Levene's Test for Equality of Variances

t-test for Equality of Means

F

Sig.

t

df

Sig. (2-tailed)

Mean Difference

Std. Error Difference

95% Confidence Interval of the Difference

Lower

Upper

Q_1

Equal

variances

.018

.892

-2.719

238

.007

-.27

.099

-.464

-.074

assumed

Equal

variances not

-2.667

176.090

.008

-.27

.101

-.468

-.070

assumed

Q_2

Equal

variances

7.911

.005

.854

238

.394

.09

.104

-.116

.294

assumed

Equal

variances not

.803

153.755

.423

.09

.111

-.130

.308

assumed

Q_3

Equal

variances

2.237

.136

-1.041

238

.299

-.10

.098

-.296

.091

assumed

Equal

variances not

-.975

151.393

.331

-.10

.105

-.309

.105

assumed

Q_4

Equal

variances

3.453

.064

-1.386

238

.167

-.15

.106

-.355

.062

assumed

Equal

variances not

-1.306

154.724

.193

-.15

.112

-.368

.075

assumed

Q_5

Equal

variances

.460

.498

-2.575

238

.011

-.24

.091

-.416

-.055

assumed

Equal

variances not

-2.496

169.550

.014

-.24

.094

-.422

-.049

assumed

Q_13

Equal variances

1.895

.170

1.501

238

.135

.14

.095

-.044

.329

assumed

Equal

variances not

1.587

219.385

.114

.14

.090

-.034

.319

assumed

Q_14

Equal

variances

.716

.398

2.143

238

.033

.22

.105

.018

.431

assumed

Equal

variances not

2.086

171.965

.038

.22

.108

.012

.437

assumed

Q_15

Equal

variances

.055

.815

3.825

238

.000

.31

.081

.150

.468

assumed

Equal

variances not

4.143

230.161

.000

.31

.075

.162

.456

assumed

Q_16

Equal

variances

7.951

.005

.373

238

.710

.04

.095

-.152

.224

assumed

Equal

variances not

.345

146.062

.731

.04

.103

-.168

.239

assumed

Q_17

Equal

variances

.992

.320

-1.084

238

.279

-.09

.080

-.244

.071

assumed

Equal

variances not

-1.112

202.311

.268

-.09

.078

-.240

.067

assumed

Q_18

Equal

variances

6.056

.015

-1.603

238

.110

-.12

.073

-.263

.027

assumed

Equal

variances not

-1.542

165.264

.125

-.12

.076

-.269

.033

assumed

Q_19

Equal

variances

.951

.331

-1.248

238

.213

-.08

.064

-.206

.046

assumed

Equal

variances not

-1.254

190.315

.212

-.08

.064

-.206

.046

Q_6

Equal variances

22.267

.000

.483

238

.629

.05

.106

-.157

.260

assumed

Equal

variances not

.435

133.974

.664

.05

.117

-.181

.283

assumed

Q_7

Equal

variances

4.365

.038

-.976

238

.330

-.13

.130

-.382

.129

assumed

Equal

variances not

-1.006

205.241

.315

-.13

.126

-.375

.122

assumed

Q_8

Equal

variances

2.388

.124

-.776

238

.439

-.10

.135

-.370

.161

assumed

Equal

variances not

-.803

207.916

.423

-.10

.130

-.361

.152

assumed

Q_9

Equal

variances

4.403

.037

-1.182

238

.238

-.12

.103

-.326

.081

assumed

Equal

variances not

-1.236

213.240

.218

-.12

.099

-.317

.073

assumed

Q_10

Equal

variances

12.372

.001

-1.020

238

.309

-.08

.081

-.241

.077

assumed

Equal

variances not

-1.107

230.781

.270

-.08

.074

-.229

.064

assumed

Q_11

Equal

variances

11.787

.001

-1.776

238

.077

-.12

.066

-.248

.013

assumed

Equal

variances not

-1.718

168.410

.088

-.12

.069

-.253

.018

assumed

Q_12

Equal

variances

.007

.936

2.490

238

.013

.24

.097

.051

.434

assumed

Equal

variances not

2.530

197.016

.012

.24

.096

.053

.431

Equal

variances

5.785

.017

3.710

238

.000

.29

.078

.136

.442

assumed

Equal

variances not

3.711

187.619

.000

.29

.078

.135

.442

assumed

Q_21

Equal

variances

2.365

.125

-.938

238

.349

-.11

.121

-.351

.125

assumed

Equal

variances not

-.884

154.393

.378

-.11

.128

-.367

.140

assumed

Q_22

Equal

variances

.148

.701

-1.877

238

.062

-.25

.133

-.510

.012

assumed

Equal

variances not

-1.842

176.539

.067

-.25

.135

-.516

.018

assumed

Q_23

Equal

variances

3.216

.074

-1.861

238

.064

-.24

.130

-.499

.014

assumed

Equal

variances not

-1.905

201.361

.058

-.24

.127

-.493

.008

assumed

R

R Square

Adjusted R Square

Std. Error of the Estimate

Change Statistics

Durbin- Watson

R Square Change

F Change

df1

df2

Sig. F Change

1

.772(a)

.596

.588

.330

.596

69.087

5

234

.000

1.717

Sum of Squares

df

Mean Square

F

Sig.

1

Regressio n

37.667

5

7.533

69.087

.000(a)

Residual

25.516

234

.109

Total

63.183

239

Unstandardized Coefficients

Standardized Coefficients

t

Sig.

Correlations

Collinearity

Statistics

B

Std. Error

Beta

Zero-order

Partial

Part

Tolerance

VIF

1

(Constant)

3.608

.021

169.283

.000

Phuong tien huu hinh

.227

.021

.441

10.623

.000

.441

.570

.441

1.000

1.000

Kha nang dap

ung

.183

.021

.356

8.565

.000

.356

.489

.356

1.000

1.000

Dong cam

.165

.021

.321

7.733

.000

.321

.451

.321

1.000

1.000

Do tin cay

.167

.021

.324

7.811

.000

.324

.455

.324

1.000

1.000

Nang luc phuc vu

.132

.021

.258

6.199

.000

.258

.376

.258

1.000

1.000

Test Value = 4

t

df

Sig. (2-tailed)

Mean Difference

95% Confidence Interval of the Difference

Lower

Upper

Q_1

-.258

239

.797

-.01

-.11

.08

Q_2

-1.985

239

.048

-.10

-.20

.00

Q_3

-4.383

239

.000

-.21

-.30

-.11

Q_4

-6.980

239

.000

-.36

-.46

-.26

Q_5

-8.740

239

.000

-.39

-.48

-.30

Q_6

-10.023

239

.000

-.51

-.61

-.41

Test Value = 4

t

df

Sig. (2-tailed)

Mean Difference

95% Confidence Interval of the Difference

Lower

Upper

Q_7

-6.569

239

.000

-.41

-.54

-.29

Q_8

-4.416

239

.000

-.29

-.42

-.16

Q_9

-10.399

239

.000

-.52

-.62

-.42

Test Value = 4

t

df

Sig. (2-tailed)

Mean Difference

95% Confidence Interval of the Difference

Lower

Upper

Q_10

-10.141

239

.000

-.40

-.47

-.32

Q_11

-20.542

239

.000

-.66

-.73

-.60

Q_12

-3.588

239

.000

-.17

-.26

-.08

Q_13

-3.624

239

.000

-.17

-.26

-.08

Q_14

-6.607

239

.000

-.34

-.44

-.24

Q_15

-4.043

239

.000

-.16

-.24

-.08

Test Value = 4

t

df

Sig. (2-tailed)

Mean Difference

95% Confidence Interval of the Difference

Lower

Upper

Q_16

-10.842

239

.000

-.50

-.59

-.41

-12.593

239

.000

-.49

-.56

-.41

Q_18

-15.761

239

.000

-.56

-.63

-.49

Q_19

1.609

239

.109

.05

-.01

.11

Q_20

-7.108

239

.000

-.27

-.35

-.20

Test Value = 4

t

df

Sig. (2-tailed)

Mean Difference

95% Confidence Interval of the Difference

Lower

Upper

Q_21

-2.922

239

.004

-.17

-.29

-.06

Q_22

-3.615

239

.000

-.23

-.36

-.11

Q_23

-4.672

239

.000

-.30

-.42

-.17