Kinh doanh du lịch di sản văn hóa ở Việt Nam - 13

20. Bolton, R.N.; Drew, J.H. (1991). A longitudinal analysis of the impact of service changes on customer attitudes. Journal of Marketing, Vol.55, pp. 1-9.

21. Bonarou, C. (2011, 11 16). Heritage Tourism & Museum Management . Retrieved from MuseumManagement#download

22. Boyd, S.W. & Timothy, D.J. (2003). Heritage Tourism. Upper Saddle River (NJ): Prentice Hall.

23. Brady, M. K. & Cronin, J. Jr. (2001). Some new thoughts on conceptualising perceived service quality. A hierarchical approach. Journal of Marketing, Vol. 65, 34-49.

24. Bramley, R. (2001). So you want to build a “Hall of Fame”? 2001 Council of Australian Universities Tourism and Hospitality Educators National Research Conference (pp. 17-27). Canberra: University of Canberra.

25. Breathnach, T. (2009). Looking for the real me: locating the self in heritage tourism. Journal of Heritage Tourism, 1 (2), 100-120.

26. British Museum. (2019, 8 20). Retrieved 8 25, 2019, from

27. CCV. (2015). Retrieved from chuong-trinh-gi-i-thi-u-di-s-n-van-hoa-va-phat-tri-n-du-l-ch-vi-t-nam.html

28. Chang, T. (1999). Local Uniqueness in the Global Village: Heritage Tourism in Singapore. The Professional Geographer, Vol. 51, Iss.1, 91-103.

29. Cheung, S. (1999). The meanings of a heritage trail in Hong Kong. Annals of Tourism Research, Vol.26, No.3, 570-588.

Có thể bạn quan tâm!

Xem toàn bộ 152 trang tài liệu này.

30. Chidambaram, V. Ramachandran, A. (2012). A review of customer satisfaction towards service quality of banking sector. Social and Management Sciences, Vol.2 (2), 71-79.

31. Chon, K. S., & Olsen, M. D. . (1991). Functional and symbolic congruity approaches to consumer satisfaction/dissatisfaction in tourism. Journal of the International Academy of Hospitality Research, Vol.3, 2-22.

Kinh doanh du lịch di sản văn hóa ở Việt Nam - 13

32. Christer Gustafsson, Akram Ijla. (2017). Museums – A Catalyst for Sustainable Economic. International Journal of Innovative Development & Policy Studies, 1-14.

33. Chronis, A. (2005). Coconstructing heritage at the gettysburg storyscape.

Annals of Tourism Research, Vol.32, Iss.2, 386-406.

34. Clare A. Gunn, Turgut Var. (2002). Tourism Planning. London: Routledge, Taylor and Francis.

35. CNN. (2019, 6 18). 7 reasons to visit Hoi An, one of Vietnam's most beautiful towns. Retrieved 6 20, 2019, from an-vietnam/index.html

36. CNN. (2019, 6 3). Best places to visit for the ultimate Asia experience. Retrieved 6 20, 2019, from places-to-visit/index.html

37. Cohen, E. (1988). Authenticity and commoditization in tourism. Annals of tourism research 15 (3), 371-386.

38. Constantin, M., Constantin, D., Mihaela, G. (2009). Tourism potential and the diminishing of regional disparities in Romania. Retrieved from administration/25.pdf

39. Cornelia Dümcke and Mikhail Gnedovsky, EENC. (2013, 7). The Social and Economic Value of Cultural Heritage: literature review. Retrieved 6 2019, from

40. Creaco, Salvo; Querini, Giulio. (2003). The role of tourism in sustainable economic. 43rd Congress of the European Regional Science Association: "Peripheries, Centres, and Spatial Development in the New Europe", 27th -

30th August 2003, (pp. 1-17). Jyväskylä, Finland: European Regional Science Association (ERSA), Louvain-la-Neuve.

41. Cronin J. J. & Taylor, S. A. . (1992). Measuring service quality: A re- examination and extension. Journal of Marketing, Vol.56, Iss.3, 55-68.

42. Cronin J.J., Brady, M.K., & Hult, G.T. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioural intentions in service environments. Journal of Retailing, Vol. 76, Iss. 2, 193-218.

43. Csapó, J. (2012). The Role and Importance of Cultural Tourism in Modern Tourism Industry . In M. Kasimoglu, Strategies for Tourism Industry – Micro and Macro Perspectives (pp. 201-231). London, UK: BoD – Books on Demand.

44. CTTĐT Đà Nẵng. (2021, 10 15). Bảo tồn và phát huy giá trị di sản văn hóa dân tộc trên địa bàn thành phố. Retrieved from,3,9

45. Cuattingguis, N. (1993). Cultural Tourism in Sweden. Retrieved 6 2019, from

46. Dallen J Timothy, Stephen W. Boyd. (2006). Heritage Tourism in the 21st Century: Valued Traditions and New Perspectives. Journal of Heritage tourism, Vol.1, Iss.1, 1-16.

47. Daniel Kasser Tee; Alexander Preko; Evans Tee. (2018). Determining the Degree of Service Quality, Customer Satisfaction and Loyalty: An Empirical Study of Retail Banking in Ghana. International Journal of Managerial Studies and Research (IJMSR), 44-53.

48. Daniela L. Constantin and Constantin Mitrut. (2016). Cultural Tourism, Sustainability and Regional Development: Experiences from Romania. In L.

F. Nijkamp, Cultural Tourism and Sustainable Local Development. Routledge.

49. Davidson, J., & Spearritt, P. (2000). Holiday Business: Tourism in Australia since 1870. Melbourne: Miegunyah.

50. Destination BC Corp. (2014). Cultural and Heritage Tourism Development Guide. British Columbia, Canada: Destination BC Corp.

51. Dimitri Ioannides and Keith G. Debbage. (1998). The economic geography of the Tourist industry: A supply-side analysis. London, New York: Routledge.

52. Dive Grenada. (2019). Scuba Diving in Grenada. Retrieved 8 2019, from

53. Ebru Gunlu, Ebru Gunlu and Kamil Yagci. (2009). Preservıng Cultural Herıtage And Possıble Impacts On Regıonal Development: Case Of İzmir. International Journal of Emerging and Transition Economies , 213-229. Retrieved from ritage_And_Possible_Impacts_On_Regional_Development_Case_Of_Izmir

54. Edward P. Alexander, Mary Alexander. (2008). Museums in Motion. USA: Altamira Press.

55. Ekinci, Y., Riley, M., & Chen, J. (2001). A review of comparisons usedin service quality and customer satisfaction studies: Emergingissues for hospitality and tourism research. Tourism Analysis, Vol.5 (2/4), 197-202.

56. Epler, B. (2007). Tourism, the Economy, Population Growth, and Conservation in Galapagos. Galapagos Islands, Ecuador: Charles Darwin foundation .

57. Event Egg. (2019). About IMTM Tel Aviv 2019. Retrieved from

58. Fallon, L.D., & Kriwoken, L.K. . (2003). Community involvement in tourism infrastructure - the case of the Strahan Visitor Centre, Tasmania. Annals of tourism research, 24(3), 289-308.

59. Fernandez, R. N. (2004). Module 2: Management of tourism in heritage sites. Paris: CCBP, UNESCO. Retrieved from

60. FiraNews. (2018). Retrieved 2019, from IBTM world, leader in business tourism : leisure/ibtm-world-leader-in-business-tourism/

61. Formica, S. (2000). Destination attractiveness as a function of supply and demand interaction. PhD Dissertation. Virginia: Virginia Polytechnic Institute and State Univ.

62. Frost, W. (2003). The financial viability of heritage tourism attractions: three cases from rural Australia. Tourism Review International 7(1), 13–25.

63. Fyall, A., & Garrod, B. . (2007). Heritage Tourism: At What Price? . In D. (. Timothy, Managing heritage and cultural tourism resources: critical essays, volume 1. Hampshire: Ashgate Publishing Limited.

64. Giao, H. N. (2011). Giáo trình marketing du lịch. Hồ Chí Minh: Nhà xuất bản tổng hợp thành phố Hồ Chí Minh.

65. Giáp, N. H. (2002). Kinh tế du lịch. Hồ Chí Minh: Nhà xuất bản trẻ.

66. Giovanis, Apostolos; Athanasopoulou, Pinelopi và Tsoukatos, Evangelos. (2013). Service fairness, service quality and relationship quality evaluation effects on customer loyalty. 6th Annual EuroMed Conference of the EuroMed Academy of Business (pp. 1028-1046). Cascais, Portugal: EuroMed Press.

67. Google. (2019). Retrieved from hoi-an

68. Greektourism. (2019). The 5 most popular museums. Retrieved 8 2019, from s

69. Grönroos, C. (1984). A Service Quality Model and its Marketing Implications.

European Journal of Marketing, Vol.18 (4), 36-44.

70. Gunlu E. & Pirnar I. & Yagci K. (2009). Preserving cultural heritage and possible impacts on regional development: Case of İZMİR . International Journal of Emerging and Transition Economies, Vol.2, Iss.2, 213-229.

71. GWI. (2013). The Global Wellness Tourism Economy 2013. Retrieved 2019, from economy-2013/

72. Halewood, C., & Hannam, K. (2001). Viking heritage tourism: authenticity and commodification. Annals of Tourism Research, 28 (3), 565-580.

73. Hargrove, C. M. (2017). Cultural Heritage Tourism: Five Steps for Success and Sustainability. London: Rowman & Littlefield.

74. Helicopterview. (2018). Top 13 Tourism Exhibitions, Trade Fairs and Shows in The World. Retrieved from exhibitions-trade-fairs-and-shows-in-the-world

75. Herrin, S. R. (2015, April). Application of Heritage Tourism Development Frameworks to Jenkins County, Georgia. Retrieved from &context=honors-theses

76. HIPT. (2019). Welcome to Heritage India Private Tours. Retrieved from

77. Hoàng Thành Thăng Long. (2013). hoang Retrieved 2019, from Văn Miếu – Quốc Tử Giám:

78. Horovitz, J. (1990). How to Win Customers: Using Customer Service for a Competitive Edge . London: Pitman.

79. Huh, J. (2002, 3). Tourist satisfaction with cultural/ heritage sites: The Virginia Historic Triangle. Retrieved 8 2019, from &type=pdf

80. Huibin X., Marzuki A. and Razak A. A. (2012). Protective Development Of Cultural Heritage Tourism: The Case Of Lijiang, China. Theoretical and Empirical Researches in Urban Management, 39-54.

81. Hüseyin Cengiz; Semiha Sultan Eryılmaz; Yasasın Eryılmaz. (2006). The Importance of Cultural Tourism in the EU Integration Process. Retrieved 12 2019, from

82. Huyền, L. T. (2020). Assessment of Cultural Heritage Tourism Potential in Vietnam. Business and Management Horizons , Vol.8, No.1, 44-69.

83. Huyền, L. T. (2020). Vietnam – India tourism cooperation: an evaluation of status and potential. In &. N. In R. G. Jayachandra, India – Vietnam Enhacing Partnership. Delhi, Ấn Độ: Narendra.

84. IBTM. (2019). What is IBTM world? Retrieved from

85. IBTM Asia Pacific. (2019). Retrieved from

86. ICOM. (2018, 5 31). How many museums are there in the world? Retrieved 8 30, 2019, from the-world/

87. ICOM. (2019, 7). Museum Definition. Retrieved 8 25, 2019, from

88. ICOMOS. (1999). INTERNATIONAL CULTURAL TOURISM CHARTER Managing Tourism at Places of Heritage Significance. Retrieved from

89. IFLA. (2020). Cultural Heritage. Retrieved from

90. IFTM. (2019). Retour sur IFTM 2019. Retrieved 9 2019, from

91. Ige Pirnar, Sinem Kurtural and Melih Tutuncuoglu. (2019). Festivals and destination marketing: An application from Izmir City. Journal of Tourism, Heritage & Services Marketing, 9-14.

92. IIMTF. (2019). ndia International Mega Trade Fair – June 2019 – Salt Lake, Kolkata. Retrieved 9 2019, from mega-trade-fair-june-2019-salt-lake-kolkata/

93. ILO. (2011). Toolkit on Poverty Reduction through Tourism in Rural Areas.

Retrieved 12 2019, from


94. ILO. (2017). Retrieved 5 20, 2019, from Rapid market assessment of responsible tourism in Vietnam 2017: pid_Market_Assessment_Vietnam_2017_01.pdf

95. ILTM. (2019). Welcome to International Luxury Travel Market. Retrieved from

96. IMTM. (2019). Retrieved from https://www.imtm-

97. IPK International. (2018, December 14). Latest world travel trends and Forecast 2019. Retrieved 6 2019, from content/uploads/2019/01/presentacion-rolf-freitag.pdf

98. Ivanka Nestoroska, Biljana Petrevska, Petar Namicev. (2017). Ottoman Heritage Tourism Flows In Macedonia. Challenges of tourism and business logistics in the 21st century "ISCTBL 2017" (pp. 92-96). Cevgelija : Octorber 24-25, 2017.

99. J Christopher Holloway, Claire Humphreys, Rob Davidson. (2009). The business of tourism. London: Pearson Education Limited.

100. Jascha M. Zeitlin and Steven W. Burr. (2011). A Heritage Tourism Overview.

Retrieved from

101. JICA. (2010, 5). Nghiên cứu toàn diện phát triển giao thông vận tải bền vững ở Việt Nam (VITRANSS 2) . Retrieved 10 2018, from open_jicareport:

102. Jin Huh; Muzaffer Uysal. (2004). Satisfaction with Cultural/ Heritage Sites: Virginia Historic Triangle. Journal of Quality Assurance in Hospitality and Tourism , 177-194.


104. Jokilehto, J. (2005). Definition of cultural heritage, references to documents in history. Retrieved from ons.pdf

105. Jones, R., & Shaw, B. (2007). Introduction: geographies of Australian heritages. In R. J. (eds), Geographies of Australian heritages: loving a sunburnt country? (pp. 1-7). Aldershot: Ashgate Publishing Limited.

106. Khakzad, S. (2015). Integrated approach in management of coastal cultural heritage. Leuven, Belgium: Arenberg doctoral school, faculty of engineering science .

107. Kozak, M., & Rimmington, M. (2000). Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination. Journal of travel research, Vol 38 (3), 260-269.

108. Lan, Đ. H. (2013). Thị trường dịch vụ du lịch thế giới và hoạt động xuất khẩu dịch vụ du lịch của Việt Nam. Hà Nội: NXB Lao Động.

109. Lassar, Walfried M., Manolis, Chris & Winsor, Robert D. . (2000). Service quality perspectives and satisfaction in private banking. Journal of Services Marketing, Vol.14, No.3, 244-271.

110. Lau, M, Cheung, R, Lam, A, & Chu, Y. (2013). Measuring service quality in the banking industry: a hong kong based study. contemporary management research, Vol.9 (3), 263-283.

111. Leader-Elliot, L. (2005). Community heritage interpretation games: a case study from Angastown, South Australia. International Journal of Heritage Studies, 11(2), 161-171.

112. Lehtimäki, M. (2008). Cultural heritage and tourism: potential, impact, partnership and governance. Lithuania: Versus Aureus.

113. Leong, W.‐ T. (1989). Culture and the state: Manufacturing traditions for tourism. Critical Studies in Mass Communication, Vol.6, Iss.4, 355-375.

114. Lewis, B. R. (1989). Quality in the Service Sector: A Review. International Journal of Bank Marketing, Vol.7, No.5, pp.4-12.

115. Linh, H. T. (2007). Giáo trình nghiệp vụ kinh doanh lữ hành . Hà Nội: Nhà xuất bản Hà Nội.

116. Lonely Planet. (2018, 12 4). Vatican Museums may limit number of visitors in 2019. Retrieved 8 2019, from museums-limit-visitors-2019

117. Lord, B. (2002, Sep. 27). Cultural Tourism and Museums . Retrieved from

118. Louvre. (2014). 2014 Annual Report - Summary and Key Figures. 2014-annual-report.pdf.

119. Louvre. (2019, 1 3). 10.2 million visitors to the Louvre in 2018. Retrieved 8 26, 2019, from 2018/

120. Luật Di sản Văn hóa. (2002, 1 1). Retrieved 8 25, 2019, from

121. Lucero Morales Cano, Avis Mysyk. (2004). Cultural tourism, the state, and day of the dead. Annals of Tourism Research, 879-898.

122. Lưu, N. V. (1998). Thị trường du lịch. Hà Nội: Nhà xuất bản Đại học quốc gia Hà Nội.

123. M. Hall, H. Zeppel. (1990). Cultural and heritage tourism: The new grand tour. The Historic Environment, Vol.7, 86-98.

124. M. PERIĆ, V. VITEZIĆ, J. MEKINC. (2016). CONCEPTUALISING INNOVATIVE BUSINESS MODELS FOR SUSTAINABLE SPORT TOURISM. International Journal of Sustainable Development and Planning, 469-482.

125. Marianna Sigala and David Leslie. (2005). International Cultural Tourism: management, implications and cases. Great Britain: Elsevier Ltd.

126. Masayuki Yoshida; Jeffrey D James. (2011). Service quality at sporting events: Is aesthetic quality a missing dimension? Sport Management Review, 13-24.

127. Mazurek, M. (2014). Competitiveness in tourism – models of tourism competitiveness and their applicability: case study Austria and Switzerland . European Journal of Tourism, Hospitality and Recreation, 73-94.

128. McLean, F. (1998). Museums and the construction of national identity: A review. International Journal of Heritage Studies, Vol.3, Iss.4, 244-252.

129. Mcshea, K. (2010, July). Critical success factors for cultural heritage tourism operations. Retrieved from

130. Michael Hughes, Jack Carlsen. (2010). The business of cultural heritage tourism: critical success factors. Journal of Heritage tourism, Vol.5, Iss.1, 17- 32.

131. Mitruţ Constantin , Constantin Daniela-Luminiţa , Gruiescu Mihaela. (n.d.). TOURISM POTENTIAL AND THE DIMINISHING OF REGIONAL DISPARITIES IN. 151-155.

132. Mitruţ Constantin, Constantin Daniela-Luminiţa, Gruiescu Mihaela. (2009). Tourism potential and the diminishing of regional disparities in Romania. Retrieved from administration/25.pdf

133. Mohammed Alamgir, Mohammad Shamsuddoha. (2004). Service Quality Dimensions: A Conceptual Analysis. The Chittagong University Journal of Business Administration, Vol.19.

134. Munusamy, J., Chelliah, S. & Mun, H. (2010). Service Quality Delivery and Its Impact on Customer Satisfaction in the Banking Sector in Malaysia. International Journal of Innovation, Management and Technology, Vol. 1, No. 4, 398-404.

135. Muslim A. & Isa, Z.,. (2005). Islamic banking in Malaysia: An empirical analysis of service quality and customer satisfaction. Proceeding of Seminar Finance and Islamic Economics, (pp. 29-30). Ogos: University Utara Malaysia, .

136. Nguyễn Văn Đính; Trần Thị Minh Hòa. (2006). Giáo trình kinh tế du lịch. Hà Nội: Nhà xuất bản lao động - xã hội.

137. NJHTTF. (2010, June). Linking Our Legacy to a New Vision. Retrieved from 060410.da2089f912aa.pdf

138. Ntaflou, C. (2011). The New Acropolis Museum and the Dynamics of NationalMuseum Development in Greece. Great Narratives of the Past. Traditions and Revisions in National Museums-EuNaMus, European National Museums: Identity Politics, the Uses of the Past and the European Citizen (pp. 97-111). Paris: Linköping University Electronic Press.

139. NTHP. (2015). [Preservation Glossary] Today’s Word: Heritage Tourism. Retrieved from tourism#.Xm9F53IzbIW

140. Nzama, A.T; Magi, L.M. & Ngcobo, N.R. (2005). Workbook-I TourismWorkbook for Educators: 2004 Curriculum Statement . Centre for Recreation &Tourism, UZ. and Tourism KwaZulu-Natal.

141. Oliver, R. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, Vol. 17, 460-469.

142. Osman M. Karatepe; Ugur Yavas; Emin Babakus. (2005). Measuring service quality of banks: Scale development and validation. Journal of Retailing and Consumer Services.

143. Pantziou, E. (2019, 6 5). Acropolis Museum Celebrates 10 Years and 14.5 Million Visitors. Retrieved 8 29, 2019, from million-visitors/

144. Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, Vol.64 (1), 12-40.

145. Perera, K. (2013). The Role of Museums in Cultural and Heritage Tourism for Sustainable Economy in Developing Countries. Retrieved from ral_and_Heritage_Tourism.pdf

146. PLC. (2014). Cultural Heritage tourism. Washington, DC: Partners for Livable Communities. Retrieved from


147. Prideaux, B.P., & Kininmont, L-J. (1999). Tourism and heritage are not strangers: a study of opportunities for rural heritage museums to maximize tourism visitation. Journal of Travel Research, 37, 299-303.

148. PROGRAMME, E. (2013). Du lịch có trách nhiệm đối với lĩnh vực dịch vụ phục vụ nhà hàng tại Việt Nam. Retrieved from

149. Quốc hội Việt Nam. (2005). Luật Du lịch. Retrieved 2019, from mai/Luat-du-lich-2005-44-2005-QH11-2659.aspx

150. Quốc hội Việt Nam. (2017, 9). Luật du lịch. Retrieved from 115518-d1.html

151. Radomir, L., Wilson, A., Scridon, A. M. (2011). IMPROVING BANK QUALITY DIMENSIONS TO INCREASE CUSTOMER SATISFACTION. Management & Marketing, 126-148.

152. Resolution of Politburo of CPV. (2017, 1). Retrieved 5 14, 2019, from phat-trien-du-lich-tro-thanh-nganh-kinh-te-mui-nhon-2017-338542.aspx

153. Robby Myers. (2017, 5 20). History Of Australia's Yongala Shipwreck. Retrieved 8 29, 2019, from

154. Rosenfeld, R. A. (2008, 1). Cultural and Heritage Tourism. Retrieved 5 14, 2019, from Researchgate: RITAGE_TOURISM

155. Rossitza Vassileva Ohridska-Olson, Stanislav Hristov Ivanov. (2010). Creative Tourism Business Model and its Application in Bulgaria. the Black Sea Tourism Forum "Cultural Tourism – The Future of Bulgaria" (p. 17). SSRN: Elsevier.

156. Rowland, M. (2006, July 18). Menendez versus Mickey: A study of heritage tourism in Florida. Retrieved from

157. Saeed Nosratabadi, Rolandas Drejeris . (2016). Innovations in Rural Tourism Business Model. International Journal of Business and Management Invention, 60-66.

158. Samira Sahebalzamani & Giovanna Bertella. (2018). Business Models and Sustainability in Nature Tourism: A Systematic Review of the Literature. Sustainability, 10, 3226, MDPI, 1-15.

159. Sarmin Sultana; Shohel Rana. (2010). Service Quality (Service Gap Analysis): A case study-“Komvux”. Retrieved 12 2019, from

160. SCB. (2019). Number of persons by foreign/Swedish background and year. Retrieved 7 2019, from BE0101Q/UtlSvBakgGrov/table/tableViewLayout1/?rxid=86abd797-7854- 4564-9150-c9b06ae3ab07c9b06ae3ab07

161. Schneider, B. & White, S.S. (2004). Service Quality-Research Perspectives.

London: Sage Publications.

162. Shonk, D. J. (2006). Perceptions of Service Quality, Satisfaction and the Intent to Return among Tourists Attending a Sporting Event. Ohio, USA: The Ohio State University.

163. Silberberg, T. (1995). Cultural Tourism and Business Opportunities for Museums and Heritage Sites. Tourism Management , 361-365.

164. SimilarWeb. (2019). Top Websites Ranking. Retrieved from

165. Skripak, S. J. (2018). Fundamentals of Business. Blacksburg: VA: VT Publishing, Licensed with CC BY-NC-SA 4.0

Xem tất cả 152 trang.

Ngày đăng: 15/04/2022
Trang chủ Tài liệu miễn phí