Giải pháp nâng cao chất lượng dịch vụ tại khách sạn Park Hyatt Saigon đến năm 2025 - 16


Rotated Component Matrixa



Component

1

2

3

4

5

PV2

.757





PV1

.713





PV5

.708





PV3

.650




.316

PV4

.621





ATTP4


.774




ATTP1


.772




ATTP2


.769




ATTP5


.629



.302

ATTP3


.601




CS1



.816



CS4



.740



CS2



.716



CS3



.634

.305


CS5



.488



DV3




.764


DV1




.656


DV4

.300



.653


DV2




.647


DV5




.587


NV2





.720

NV1





.640

NV3





.638

NV4





.628

NV5





.604

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Giải pháp nâng cao chất lượng dịch vụ tại khách sạn Park Hyatt Saigon đến năm 2025 - 16

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 7 iterations.


Kaiser-Meyer-Olkin

Adequacy.

Measure

of Sampling

.822

Bartlett's

Sphericity

Test

of

KMO and Bartlett's Test


Approx. Chi-Square

2413.211

df

276

Sig.

.000


Total Variance Explained


Component

Initial Eigenvalues

Extraction Sums of Squared

Loadings

Rotation Sums of Squared

Loadings

Total

% of

Variance

Cumulative %

Total

% of

Variance

Cumulative %

Total

% of

Variance

Cumulative %

1

5.645

23.520

23.520

5.645

23.520

23.520

2.877

11.988

11.988

2

2.626

10.941

34.461

2.626

10.941

34.461

2.785

11.603

23.591

3

2.220

9.252

43.713

2.220

9.252

43.713

2.628

10.949

34.540

4

1.485

6.187

49.900

1.485

6.187

49.900

2.559

10.663

45.203

5

1.316

5.481

55.381

1.316

5.481

55.381

2.443

10.178

55.381

6

.993

4.136

59.518







7

.893

3.722

63.239







8

.807

3.362

66.601







9

.770

3.209

69.810







10

.723

3.011

72.821







11

.673

2.805

75.626







12

.653

2.721

78.347







13

.625

2.605

80.952







14

.553

2.304

83.256







15

.537

2.237

85.493







16

.513

2.136

87.630







17

.449

1.871

89.501







18

.447

1.861

91.362







19

.434

1.808

93.169







20

.387

1.614

94.783







21

.353

1.471

96.254







22

.320

1.334

97.588







23

.310

1.290

98.878







24

.269

1.122

100.000







Extraction Method: Principal Component Analysis.



Rotated Component Matrixa



Component

1

2

3

4

5

PV2

.758





PV1

.719





PV5

.709





PV3

.653



.310


PV4

.615





ATTP1


.780




ATTP4


.779




ATTP2


.774




ATTP5


.632




ATTP3


.592




DV3



.761



DV4

.301


.662



DV1



.658



DV2



.654



DV5



.594



NV2




.727


NV1




.642


NV3




.639


NV4




.621


NV5




.604


CS1





.826

CS4





.729

CS2





.709

CS3



.303


.668

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 7 iterations.


KMO and Bartlett's Test



Kaiser-Meyer-Olkin Measure of Sampling Adequacy.


.861

Approx. Chi-Square

857.183

Bartlett's Test of Sphericity df

15

Sig.

.000


Total Variance Explained


Component

Initial Eigenvalues

Extraction Sums of Squared

Loadings

Total

% of

Variance

Cumulative %

Total

% of Variance

Cumulative %

1

3.605

60.082

60.082

3.605

60.082

60.082

2

.660

11.004

71.085




3

.634

10.573

81.659




4

.510

8.498

90.157




5

.377

6.290

96.447




6

.213

3.553

100.000





Extraction Method: Principal Component Analysis.


Component Matrixa



Component

1

HL6

.913

HL5

.797

HL1

.755

HL3

.750

HL4

.716

HL2

.700


Extraction Method: Principal Component Analysis.


a. 1 components extracted.


PHỤ LỤC 6: HỒI QUY

Correlations



HL

DV

ATTP

PV

NV

CS


Pearson

Correlation

1

.572**

.424**

.471**

.479**

.594**

HL

Sig. (2-tailed)


.000

.000

.000

.000

.000


N

312

312

312

312

312

312


Pearson

Correlation


.572**


1


.235**


.328**


.258**


.457**

DV

Sig. (2-tailed)

.000


.000

.000

.000

.000


N

312

312

312

312

312

312


Pearson

Correlation


.424**


.235**


1


.157**


.376**


.140*

ATTP

Sig. (2-tailed)

.000

.000


.005

.000

.014


N

312

312

312

312

312

312


Pearson

Correlation


.471**


.328**


.157**


1


.434**


.282**

PV

Sig. (2-tailed)

.000

.000

.005


.000

.000


N

312

312

312

312

312

312


Pearson

Correlation


.479**


.258**


.376**


.434**


1


.256**

NV

Sig. (2-tailed)

.000

.000

.000

.000


.000


N

312

312

312

312

312

312


Pearson

Correlation


.594**


.457**


.140*


.282**


.256**


1

CS

Sig. (2-tailed)

.000

.000

.014

.000

.000



N

312

312

312

312

312

312

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).


Descriptive Statistics



Mean

Std. Deviation

N

HL

4.0134

.45570

312

DV

3.9955

.44373

312

ATTP

3.9929

.49985

312

PV

3.7551

.50849

312

NV

4.0962

.45163

312

CS

4.0817

.50810

312


Correlations



HL

DV

ATTP

PV

NV

CS


Pearson Correlation


Sig. (1-tailed)


N

HL DV ATTP PV NV

CS HL DV ATTP PV NV CS HL

DV ATTP PV NV

CS

1.000

.572

.424

.471

.479

.594

.572

1.000

.235

.328

.258

.457

.424

.235

1.000

.157

.376

.140

.471

.328

.157

1.000

.434

.282

.479

.258

.376

.434

1.000

.256

.594

.457

.140

.282

.256

1.000

.

.000

.000

.000

.000

.000

.000

.

.000

.000

.000

.000

.000

.000

.

.003

.000

.007

.000

.000

.003

.

.000

.000

.000

.000

.000

.000

.

.000

.000

.000

.007

.000

.000

.

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312

312


Model Summaryb


Model

R

R Square

Adjusted R Square

Std. Error of the Estimate

Durbin-Watson

1

.784a

.614

.608

.28531

1.670

a. Predictors: (Constant), CS, ATTP, PV, DV, NV

b. Dependent Variable: HL

ANOVAa


Model

Sum of

Squares

df

Mean Square

F

Sig.


Regression

39.674

5

7.935

97.474

.000b

1

Residual

24.910

306

.081




Total

64.583

311




a. Dependent Variable: HL

b. Predictors: (Constant), CS, ATTP, PV, DV, NV

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