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Giải pháp nâng cao chất lượng dịch vụ tại khách sạn Park Hyatt Saigon đến năm 2025 - 15


Descriptive Statistics



N

Minimum

Maximum

Mean

Std. Deviation

PV1


312

2.00

5.00

3.8974

.59666

PV2


312

2.00

5.00

3.7756

.67642

PV3


312

2.00

5.00

3.6122

.77765

PV4


312

2.00

5.00

3.8013

.67495

PV5


312

2.00

5.00

3.6891

.71467

Valid

(listwise)

N


312





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Giải pháp nâng cao chất lượng dịch vụ tại khách sạn Park Hyatt Saigon đến năm 2025 - 15


Descriptive Statistics



N

Minimum

Maximum

Mean

Std. Deviation

NV1


312

2.00

5.00

4.2051

.56951

NV2


312

2.00

5.00

4.1667

.66934

NV3


312

2.00

5.00

4.0641

.70075

NV4


312

2.00

5.00

4.0385

.68877

NV5


312

2.00

5.00

4.0064

.61070

Valid

(listwise)

N


312






Descriptive Statistics



N

Minimum

Maximum

Mean

Std. Deviation

CS1

312

2.00

5.00

4.0801

.62888

CS2

312

2.00

5.00

4.1763

.65959

CS3

312

2.00

5.00

4.0353

.66761

CS4

312

2.00

5.00

4.0353

.66277

CS5

312

3.00

5.00

4.0705

.57952

Valid N (listwise)

312






Descriptive Statistics



N

Minimum

Maximum

Mean

Std. Deviation

HL1

312

2.00

5.00

4.0000

.63144

HL2

312

2.00

5.00

4.0417

.62236

HL3

312

2.00

5.00

4.0481

.61670

HL4

312

3.00

5.00

3.9359

.61262

HL5

312

3.00

5.00

4.0417

.58507

HL6

312

2.00

5.00

4.0128

.49417

Valid N (listwise)

312






Descriptive Statistics



N

Minimum

Maximum

Mean

Std. Deviation

DV

312

2.80

5.00

3.9955

.44373

ATTP

312

1.60

5.00

3.9929

.49985

PV

312

2.40

5.00

3.7551

.50849

NV

312

3.00

5.00

4.0962

.45163

CS

312

2.60

5.00

4.0795

.46356

HL

312

2.33

5.00

4.0134

.45570

Valid N (listwise)

312






PHỤ LỤC 4: KIỂM ĐỊNH THANG ĐO


Reliability Statistics


Cronbach's Alpha

N of Items

.761

5


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

DV1

15.9487

3.457

.433

.753

DV2

15.9583

3.397

.527

.719

DV3

16.0385

3.259

.563

.706

DV4

16.0224

3.231

.611

.690

DV5

15.9423

3.347

.521

.721


Reliability Statistics


Cronbach's Alpha

N of Items

.791

5


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item

Deleted

ATTP1

15.9455

4.225

.618

.737

ATTP2

15.7821

3.991

.600

.742

ATTP3

16.0417

4.747

.476

.780

ATTP4

16.1378

3.875

.625

.733

ATTP5

15.9519

4.194

.540

.762


Reliability Statistics


Cronbach's Alpha

N of Items

.789

5

Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

PV1

14.8782

4.763

.516

.765

PV2

15.0000

4.322

.599

.739

PV3

15.1635

3.989

.602

.738

PV4

14.9744

4.514

.521

.764

PV5

15.0865

4.189

.603

.737


Reliability Statistics


Cronbach's Alpha

N of Items

.733

5

Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item Deleted

NV1

16.2756

3.686

.498

.687

NV2

16.3141

3.342

.535

.670

NV3

16.4167

3.273

.527

.673

NV4

16.4423

3.431

.468

.697

NV5

16.4744

3.678

.448

.703


Reliability Statistics


Cronbach's Alpha

N of Items

.773

5


Item-Total Statistics



Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected Item-

Total Correlation

Cronbach's Alpha

if Item Deleted

CS1

16.3173

3.497

.629

.702

CS2

16.2212

3.440

.612

.707

CS3

16.3622

3.659

.496

.748

CS4

16.3622

3.441

.607

.709

CS5

16.3269

4.131

.384

.780


Reliability Statistics


Cronbach's Alpha

N of Items

.858

6


Item-Total Statistics



Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

HL1

20.0801

5.257

.629

.839

HL2

20.0385

5.433

.571

.849

HL3

20.0321

5.311

.628

.839

HL4

20.1442

5.429

.585

.846

HL5

20.0385

5.304

.679

.829

HL6

20.0673

5.298

.850

.805


PHỤ LỤC 5: PHÂN TÍCH NHÂN TỐ


KMO and Bartlett's Test


Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.828

Approx. Chi-Square

2490.405

Bartlett's Test of Sphericity df

300

Sig.

.000


Total Variance Explained


Component

Initial

Eigenvalues

Extraction Sums of Squared

Loadings

Rotation Sums of Squared

Loadings

Total

% of

Variance

Cumulativ

e %

Total

% of

Variance

Cumulative %

Total

% of

Variance

Cumulative %

1

5.812

23.248

23.248

5.812

23.248

23.248

2.877

11.510

11.510

2

2.639

10.554

33.802

2.639

10.554

33.802

2.817

11.270

22.780

3

2.259

9.034

42.836

2.259

9.034

42.836

2.681

10.722

33.502

4

1.488

5.953

48.788

1.488

5.953

48.788

2.607

10.429

43.931

5

1.345

5.381

54.169

1.345

5.381

54.169

2.560

10.239

54.169

6

.997

3.986

58.156







7

.893

3.573

61.729







8

.854

3.418

65.146







9

.794

3.177

68.323







10

.770

3.079

71.403







11

.705

2.818

74.221







12

.673

2.691

76.912







13

.644

2.574

79.487







14

.599

2.396

81.883







15

.548

2.193

84.076







16

.531

2.124

86.200







17

.488

1.950

88.151







18

.448

1.793

89.944







19

.445

1.778

91.722







20

.434

1.735

93.456







21

.387

1.548

95.004







22

.353

1.411

96.416







23

.319

1.275

97.690







24

.308

1.233

98.924







25

.269

1.076

100.000







Extraction Method: Principal Component Analysis.

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