Giải pháp nâng cao chất lượng dịch vụ tại khách sạn Park Hyatt Saigon đến năm 2025 - 15

N

Minimum

Maximum

Mean

Std. Deviation

PV1

312

2.00

5.00

3.8974

.59666

PV2

312

2.00

5.00

3.7756

.67642

PV3

312

2.00

5.00

3.6122

.77765

PV4

312

2.00

5.00

3.8013

.67495

PV5

312

2.00

5.00

3.6891

.71467

Valid

(listwise)

N

312

N

Minimum

Maximum

Mean

Std. Deviation

NV1

312

2.00

5.00

4.2051

.56951

NV2

312

2.00

5.00

4.1667

.66934

NV3

312

2.00

5.00

4.0641

.70075

NV4

312

2.00

5.00

4.0385

.68877

NV5

312

2.00

5.00

4.0064

.61070

Valid

(listwise)

N

312

N

Minimum

Maximum

Mean

Std. Deviation

CS1

312

2.00

5.00

4.0801

.62888

CS2

312

2.00

5.00

4.1763

.65959

CS3

312

2.00

5.00

4.0353

.66761

CS4

312

2.00

5.00

4.0353

.66277

CS5

312

3.00

5.00

4.0705

.57952

Valid N (listwise)

312

N

Minimum

Maximum

Mean

Std. Deviation

HL1

312

2.00

5.00

4.0000

.63144

HL2

312

2.00

5.00

4.0417

.62236

HL3

312

2.00

5.00

4.0481

.61670

HL4

312

3.00

5.00

3.9359

.61262

HL5

312

3.00

5.00

4.0417

.58507

HL6

312

2.00

5.00

4.0128

.49417

Valid N (listwise)

312

N

Minimum

Maximum

Mean

Std. Deviation

DV

312

2.80

5.00

3.9955

.44373

ATTP

312

1.60

5.00

3.9929

.49985

PV

312

2.40

5.00

3.7551

.50849

NV

312

3.00

5.00

4.0962

.45163

CS

312

2.60

5.00

4.0795

.46356

HL

312

2.33

5.00

4.0134

.45570

Valid N (listwise)

312

N of Items

.761

5

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

DV1

15.9487

3.457

.433

.753

DV2

15.9583

3.397

.527

.719

DV3

16.0385

3.259

.563

.706

DV4

16.0224

3.231

.611

.690

DV5

15.9423

3.347

.521

.721

N of Items

.791

5

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item

Deleted

ATTP1

15.9455

4.225

.618

.737

ATTP2

15.7821

3.991

.600

.742

ATTP3

16.0417

4.747

.476

.780

ATTP4

16.1378

3.875

.625

.733

ATTP5

15.9519

4.194

.540

.762

N of Items

.789

5

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

PV1

14.8782

4.763

.516

.765

PV2

15.0000

4.322

.599

.739

PV3

15.1635

3.989

.602

.738

PV4

14.9744

4.514

.521

.764

PV5

15.0865

4.189

.603

.737

N of Items

.733

5

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item Deleted

NV1

16.2756

3.686

.498

.687

NV2

16.3141

3.342

.535

.670

NV3

16.4167

3.273

.527

.673

NV4

16.4423

3.431

.468

.697

NV5

16.4744

3.678

.448

.703

N of Items

.773

5

Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected Item-

Total Correlation

Cronbach's Alpha

if Item Deleted

CS1

16.3173

3.497

.629

.702

CS2

16.2212

3.440

.612

.707

CS3

16.3622

3.659

.496

.748

CS4

16.3622

3.441

.607

.709

CS5

16.3269

4.131

.384

.780

N of Items

.858

6

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

HL1

20.0801

5.257

.629

.839

HL2

20.0385

5.433

.571

.849

HL3

20.0321

5.311

.628

.839

HL4

20.1442

5.429

.585

.846

HL5

20.0385

5.304

.679

.829

HL6

20.0673

5.298

.850

.805

.828

Approx. Chi-Square

2490.405

Bartlett's Test of Sphericity df

300

Sig.

.000

Initial

Eigenvalues

Extraction Sums of Squared

Loadings

Rotation Sums of Squared

Loadings

Total

% of

Variance

Cumulativ

e %

Total

% of

Variance

Cumulative %

Total

% of

Variance

Cumulative %

1

5.812

23.248

23.248

5.812

23.248

23.248

2.877

11.510

11.510

2

2.639

10.554

33.802

2.639

10.554

33.802

2.817

11.270

22.780

3

2.259

9.034

42.836

2.259

9.034

42.836

2.681

10.722

33.502

4

1.488

5.953

48.788

1.488

5.953

48.788

2.607

10.429

43.931

5

1.345

5.381

54.169

1.345

5.381

54.169

2.560

10.239

54.169

6

.997

3.986

58.156

7

.893

3.573

61.729

8

.854

3.418

65.146

9

.794

3.177

68.323

10

.770

3.079

71.403

11

.705

2.818

74.221

12

.673

2.691

76.912

13

.644

2.574

79.487

14

.599

2.396

81.883

15

.548

2.193

84.076

16

.531

2.124

86.200

17

.488

1.950

88.151

18

.448

1.793

89.944

19

.445

1.778

91.722

20

.434

1.735

93.456

21

.387

1.548

95.004

22

.353

1.411

96.416

23

.319

1.275

97.690

24

.308

1.233

98.924

25

.269

1.076

100.000