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0,370	1,609	91,579
16	0,335	1,457	93,036
17	0,333	1,446	94,483
18	0,302	1,311	95,794
19	0,245	1,066	96,860
20	0,229	0,994	97,855
21	0,201	0,876	98,731
22	0,182	0,793	99,524
23	0,110	0,476	100,000
Extraction Method: Principal Axis Factoring.
a. When factors are correlated, sums of squared loadings cannot be added to obtain a total variance.

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Pattern Matrix a

Factor
1	2	3	4	5	6	7
hh27	0,785
hh26	0,746
hh25	0,675				0,205
qt23	0,527	0,352
qt21		0,757
qt22		0,754
sp3			0,835
sp1		-0,304	0,745
sp2			0,714
sp4			0,821
pp8				0,904
xt11				0,887
ls7					0,753
ls6					0,704
pp10				0,406	0,572
ls5			0,350		0,568
cn17						0,721
cn18			0,200			0,617
cn15						0,616
cn16	-0,231					0,582
xt13							0,826
xt14						0,213	0,806
xt12				0,250			0,573
Extraction Method: Principal Axis Factoring. Rotation Method: Promax with Kaiser Normalization.
a. Rotation converged in 7 iterations.

GHI CHÚ: QT23, PP10, LS5 KHÔNG ĐẠT YÊU CẦU

LẦN 3

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

0,811
Bartlett's Test of Sphericity	Approx. Chi-Square	3845,903
	df	190
	Sig.	0,000

Total Variance Explained

Facto r

Initial Eigenvalues			Extraction Sums of Squared Loadings			Rotation Sums of Squared Loading sa
Total	% of Varianc e	Cumulative %	Total	% of Varianc e	Cumulative %	Total
1	6,081	30,403	30,403	5,733	28,663	28,663	3,604
2	2,728	13,638	44,040	2,376	11,879	40,542	2,911
3	1,538	7,690	51,730	1,217	6,084	46,626	3,155
4	1,415	7,074	58,804	1,024	5,119	51,745	3,716
5	1,162	5,812	64,616	0,898	4,488	56,233	3,065
6	1,129	5,647	70,262	0,741	3,704	59,938	3,476
7	1,066	5,328	75,591	0,682	3,412	63,350	2,586
8	0,686	3,430	79,021
9	0,580	2,899	81,920
10	0,523	2,613	84,533
11	0,476	2,380	86,913
12	0,458	2,291	89,204
13	0,421	2,103	91,307
14	0,366	1,829	93,136
15	0,318	1,592	94,729
16	0,287	1,437	96,165
17	0,248	1,239	97,404
18	0,223	1,113	98,517
19	0,185	0,927	99,445
20	0,111	0,555	100,000
Extraction Method: Principal Axis Factoring.
a. When factors are correlated, sums of squared loadings cannot be added to obtain a total variance.

Pattern Matrixa

Factor
1	2	3	4	5	6	7
qt21	0,770
qt22	0,725
hh26		0,795
hh27		0,739
hh25		0,623
sp4			0,825
sp3			0,834
sp2			0,757
sp1			0,724
cn17				0,744
cn18				0,611
cn15				0,604
cn16				0,603
xt13					0,822
xt14					0,803
xt12					0,605
pp8						0,980
xt11						0,864
ls7							0,841
ls6							0,584
Extraction Method: Principal Axis Factoring. Rotation Method: Promax with Kaiser Normalization.
a. Rotation converged in 7 iterations.

KẾT QUẢ EFA CỦA NHÂN TỐ SỰ HÀI LÒNG CỦA KHÁCH HÀNG

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

0,710
Bartlett's Test of Sphericity	Approx. Chi-Square	496,474
	df	3
	Sig.	0,000

Total Variance Explained

Component

Initial Eigenvalues			Extraction Sums of Squared Loadings
Total	% of Varianc e	Cumulative %	Total	% of Varianc e	Cumulative %
1	2,282	76,067	76,067	2,282	76,067	76,067
2	0,456	15,189	91,256
3	0,262	8,744	100,000
Extraction Method: Principal Component Analysis.

Component Matrixa

Component
1
hl28	0,911
hl29	0,869
hl30	0,823
Extraction Method: Principal Component Analysis.
a. 1 components extracted.

Ngày đăng: 13/12/2023