Đo lường mức độ hài lòng của khách hàng cá nhân về dịch vụ thẻ ATM tại NHTMCP Đầu Tư Và Phát Triển Việt Nam Chi Nhánh Tây Nam - 18

Unstandardized Coefficients

Standardiz ed Coefficien

ts

t

Sig.

Collinearity Statistics

B

Std. Error

Beta

Toleran ce

VIF

(Consta nt)

-.635

.303

-2.093

.038

LIND

.200

.062

.210

3.210

.002

.565

1.769

PTHH

.216

.072

.187

2.989

.003

.617

1.622

1

SDB

.447

.072

.379

6.219

.000

.650

1.539

SDU

.043

.066

.039

.660

.510

.703

1.423

CP

.170

.055

.182

3.089

.002

.695

1.440

DTC

.097

.055

.100

1.758

.081

.749

1.334

Dimensi on

Eigenval ue

Conditi on Index

Variance Proportions

(Constan t)

LIN D

PTH H

SD B

SD U

CP

DT C

1

6.914

1.000

.00

.00

.00

.00

.00

.00

.00

2

.024

17.001

.03

.11

.02

.01

.03

.58

.07

3

.019

19.249

.05

.43

.01

.07

.00

.14

.26

1

4

.016

20.904

.00

.25

.07

.00

.07

.16

.62

5

.012

24.427

.07

.01

.31

.14

.50

.01

.01

6

.009

28.092

.08

.15

.56

.48

.07

.10

.02

7

.008

30.057

.77

.05

.02

.29

.33

.00

.02