Đo lường mức độ hài lòng của khách hàng cá nhân về dịch vụ thẻ ATM tại NHTMCP Đầu Tư Và Phát Triển Việt Nam Chi Nhánh Tây Nam

Component Matrixa

Component
1	2	3	4	5	6
LIND1	.694		.567			.504
SDU1	.691
LIND2	.661
SDB1	.657
LIND3	.649
PTHH4	.646
PTHH5	.633
DTC3	.617
SDU4	.599
PTHH2	.585
SDB3	.581
PTHH1	.578
SDU2	.552
SDB2	.550
CP3	.544
CP2	.543
SDU3
DTC1	.509				.598
DTC2	.541				.571

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Rất Không Đồng Ý 2. Không Đồng Ý 3. Trung Bình 4. Đồng Ý 5. Rất Đồng Ý
Đo lường mức độ hài lòng của khách hàng cá nhân về dịch vụ thẻ ATM tại NHTMCP Đầu Tư Và Phát Triển Việt Nam Chi Nhánh Tây Nam - 15
Đo lường mức độ hài lòng của khách hàng cá nhân về dịch vụ thẻ ATM tại NHTMCP Đầu Tư Và Phát Triển Việt Nam Chi Nhánh Tây Nam - 16
Đo lường mức độ hài lòng của khách hàng cá nhân về dịch vụ thẻ ATM tại NHTMCP Đầu Tư Và Phát Triển Việt Nam Chi Nhánh Tây Nam - 18

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Extraction Method: Principal Component Analysis.

a. 6 components extracted.

Rotated Component Matrixa

Component
1	2	3	4	5	6
LIND2	.826
LIND3	.799
LIND1	.749
SDU1	.550
SDB2		.831
SDB3		.768
SDB1		.671
PTHH4			.737
PTHH5			.737
PTHH1			.697
PTHH2			.684
SDU3				.830
SDU2				.726
SDU4				.678
DTC2					.808
DTC1					.781
DTC3
CP2						.751
CP3						.683

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 12 iterations.

Component Transformation Matrix

Component

1	2	3	4	5	6
1	.521	.430	.432	.374	.367	.288
2	-.601	.577	.486	-.104	-.129	-.205
3	-.164	-.458	.307	.620	.172	-.504
4	-.463	.248	-.560	.484	.308	.285
5	-.144	-.133	.063	-.480	.848	-.095
6	-.326	-.439	.407	.000	-.072	.728

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

Lần 4

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.		.841
Bartlett's Test of Sphericity	Approx. Chi-Square	1141.862
	df	153
	Sig.	.000

Communalities

Initial	Extraction
DTC1	1.000	.747
DTC2	1.000	.725
LIND1	1.000	.706
LIND2	1.000	.791
LIND3	1.000	.739
SDU1	1.000	.570
SDU2	1.000	.662
SDU3	1.000	.738
SDU4	1.000	.660
PTHH1	1.000	.750
PTHH2	1.000	.715
PTHH4	1.000	.759
PTHH5	1.000	.784
SDB1	1.000	.620
SDB2	1.000	.762
SDB3	1.000	.731
CP2	1.000	.694
CP3	1.000	.695

Extraction Method: Principal Component Analysis.

Total Variance Explained

Compone nt

Initial Eigenvalues			Extraction Sums of Squared Loadings			Rotation Sums of Squared Loadings
Total	% of Varian ce	Cumulati ve %	Total	% of Varianc e	Cumula tive %	Total	% of Varianc e	Cumula tive %
1	6.450	35.834	35.834	6.450	35.834	35.834	2.835	15.749	15.749
2	1.680	9.335	45.169	1.680	9.335	45.169	2.358	13.098	28.847
3	1.403	7.796	52.965	1.403	7.796	52.965	2.319	12.886	41.733
4	1.195	6.642	59.607	1.195	6.642	59.607	2.046	11.364	53.097
5	1.099	6.107	65.714	1.099	6.107	65.714	1.670	9.280	62.377
6	1.019	5.660	71.374	1.019	5.660	71.374	1.620	8.998	71.374
7	.718	3.988	75.362
8	.664	3.690	79.052
9	.584	3.243	82.296
10	.543	3.018	85.314
11	.498	2.766	88.080
12	.413	2.292	90.372
13	.358	1.987	92.359
14	.327	1.815	94.174
15	.323	1.794	95.968
16	.298	1.655	97.623
17	.222	1.236	98.859
18	.205	1.141	100.000

Extraction Method: Principal Component Analysis.

Component Matrixa

Component
1	2	3	4	5	6
LIND1	.696		.571
SDU1	.688
LIND2	.666
PTHH4	.657
LIND3	.651
SDB1	.650
PTHH5	.636
SDU4	.603
PTHH2	.589
SDB3	.588
PTHH1	.576
SDU2	.559
SDB2	.554
CP3	.549
CP2	.549
SDU3
DTC1	.505				.623
DTC2	.527				.534

Extraction Method: Principal Component Analysis.

a. 6 components extracted.

Rotated Component Matrixa

Component
1	2	3	4	5	6
LIND2	.834
LIND3	.801
LIND1	.755
SDU1	.556
PTHH5		.743
PTHH4		.734
PTHH1		.708
PTHH2		.684
SDB2			.839
SDB3			.788
SDB1			.654
SDU3				.830
SDU2				.723
SDU4				.683
CP2					.754
CP3					.691
DTC1						.820
DTC2						.791

Component Transformation Matrix

Component

1	2	3	4	5	6
1	.530	.447	.427	.385	.307	.308
2	-.605	.489	.571	-.102	-.201	-.133
3	-.154	.317	-.461	.628	-.496	.151
4	-.450	-.544	.250	.533	.310	.244
5	-.238	.163	-.220	-.394	.137	.833
6	.265	-.371	.411	-.087	-.710	.333

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

KIỂM ĐỊNH THANG ĐO BẰNG PHƯƠNG PHÁP HỒI QUY TƯƠNG QUAN BỘI

Ma trận tương quan

Correlations

SHL	LIND	PTHH	SDB	SDU	CP	DTC
	Pearson Correlation	1	.597**	.594**	.679**	.446**	.545**	.456**
SHL	Sig. (2-tailed)		.000	.000	.000	.000	.000	.000
	N	150	150	150	150	150	150	150
LIN D	Pearson Correlation	.597**	1	.469**	.388**	.465**	.498**	.438**
LIN D	Sig. (2-tailed)	.000		.000	.000	.000	.000	.000
	N	150	150	150	150	150	150	150
PTH H	Pearson Correlation	.594**	.469**	1	.513**	.431**	.337**	.366**
PTH H	Sig. (2-tailed)	.000	.000		.000	.000	.000	.000
	N	150	150	150	150	150	150	150
SDB	Pearson Correlation	.679**	.388**	.513**	1	.368**	.409**	.341**
SDB	Sig. (2-tailed)	.000	.000	.000		.000	.000	.000
	N	150	150	150	150	150	150	150
SDU	Pearson Correlation	.446**	.465**	.431**	.368**	1	.303**	.346**
SDU	Sig. (2-tailed)	.000	.000	.000	.000		.000	.000
	N	150	150	150	150	150	150	150
CP	Pearson Correlation	.545**	.498**	.337**	.409**	.303**	1	.293**
CP	Sig. (2-tailed)	.000	.000	.000	.000	.000		.000
	N	150	150	150	150	150	150	150
	Pearson Correlation	.456**	.438**	.366**	.341**	.346**	.293**	1
DTC	Sig. (2-tailed)	.000	.000	.000	.000	.000	.000
	N	150	150	150	150	150	150	150

**. Correlation is significant at the 0.01 level (2-tailed).

Phân tích hệ số tương quian

Variables Entered/Removeda

Model

Variables Entered

Variables Removed

Method

DTC, CP, SDU, SDB, PTHH,

LINDb

Enter

a. Dependent Variable: SHL

b. All requested variables entered.

Model Summaryb

Model

R	R Square	Adjusted R Square	Std. Error of the Estimate	Durbin- Watson
1	.809a	.655	.641	.383	2.169

a. Predictors: (Constant), DTC, CP, SDU, SDB, PTHH, LIND

b. Dependent Variable: SHL

ANOVAa

Model

Sum of Squares	df	Mean Square	F	Sig.
	Regression	39.769	6	6.628	45.297	.000b
1	Residual	20.925	143	.146
	Total	60.693	149

a. Dependent Variable: SHL

b. Predictors: (Constant), DTC, CP, SDU, SDB, PTHH, LIND

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Ngày đăng: 13/07/2022