Các yếu tố ảnh hưởng đến động lực làm việc của nhân viên tại ngân hàng á châu

thu nhap hien tai

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	duoi 3 trieu	6	5.5	5.5	5.5
	3 den 5 trieu	26	23.9	23.9	29.4
	5 den 7 trieu	39	35.8	35.8	65.1
	Tren 7 trieu	38	34.9	34.9	100.0
	Total	109	100.0	100.0

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PHỤ LỤC II: PHÂN TÍCH NHÂN TỐ KHÁM PHÁ(EFA)

2.1 EFA NHÓM BIẾN ĐỌC LẬP

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.		.809
Bartlett's Test of Sphericity	Approx. Chi-Square	2.278E3
	Df	496
	Sig.	.000

Total Variance Explained

Component

Initial Eigenvalues			Extraction Sums of Squared Loadings			Rotation Sums of Squared Loadings
Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %
1	7.422	23.195	23.195	7.422	23.195	23.195	6.993	21.853	21.853
2	4.594	14.356	37.551	4.594	14.356	37.551	4.212	13.162	35.015
3	4.141	12.940	50.491	4.141	12.940	50.491	3.413	10.667	45.682
4	2.638	8.243	58.733	2.638	8.243	58.733	3.388	10.586	56.269
5	2.367	7.398	66.132	2.367	7.398	66.132	3.156	9.863	66.132
6	.888	2.774	68.905
7	.856	2.674	71.579
8	.833	2.602	74.181
9	.780	2.438	76.620
10	.677	2.115	78.735
11	.608	1.900	80.635
12	.546	1.708	82.342
13	.533	1.666	84.008
14	.478	1.493	85.502
15	.459	1.434	86.935
16	.433	1.353	88.289
17	.421	1.317	89.606
18	.395	1.235	90.841
19	.358	1.120	91.961
20	.333	1.040	93.001
21	.324	1.012	94.013
22	.285	.891	94.904
23	.262	.818	95.722
24	.232	.725	96.447
25	.210	.657	97.105
26	.192	.600	97.705
27	.164	.512	98.217
28	.160	.501	98.718
29	.135	.421	99.139
30	.123	.384	99.523
31	.084	.263	99.785
32	.069	.215	100.000

Extraction Method: Principal Component Analysis.

Rotated Component Matrixa

Component
1	2	3	4	5
MT1:co so vat chat noi lam viec la tot	.856			.800
MT10: ban lanh dao luon khuyen khich nhan vien dua ra de xuat gop y cua nhan vien	.823
MT9: ban lanh dao doi xu cong bang voi nhan vien	.820
MT7: tap the nhan vien a chau rat doan ket	.818
MT8: ban lanh dao luon huong dan tan tinh cong viec cho nhan vien	.810
MT5:so luong cong viec trong ngay duoc phan cong hop ly	.810
MT11: ban lanh dao luon tao moi truong thi dua lanh manh rong ngan hang	.785
MT6: cac nhan vien luon hop tac tich cuc voi nhau trong cong viec	.782
MT4:khong gian lam viec an toan	.751
MT3:thoi gian lam viec hop ly	.727
MT2:nhan vien trang bi day du cac phuong tien va thiet bi can thiet de thuc hien cong viec hieu qua	.681
HD1: cong viec dang lam tai a chau phu hop voi so thich cua nhan vien		.938
HD3: nhan vien tu chu dong va tu chiu trach nhiem trong cach thuc thuc hien cong viec cua minh		.915
HD5: cong viec khong dem lai kha nang sang tao cao		.887
HD4: cong viec dang lam hai hoa voi cuoc song		.859
HD2: cong viec khong mang tinh thu thach cao		.857
BT3: a chau da bo tri phu hop cong viec phu hop voi nang luc lam viec cua nhan vien			.885
BT2: a chau bo tri cong viec phu hop voi loai hinh duoc dao tao			.813
BT4: a chau da bo tri cong viec phu hop voi cac yeu to ca nhan cua nhan vien			.805
BT5: co su thong nhat trong lenh sap xep cong viec tu cac cap lanh dao			.756
BT1: a chau da bo tri cong viec phu hop voi nganh nghe duoc dao tao			.750
PT1: ban lanh dao luon truyen dat su menh va muc tieu cua a chau cho cac nhan vien

PT5: lam viec trong a chau giup

nhan vien co them nhieu kinh nghiem hon trong nghe

.791
PT2: ban lanh dao luon danh gia dung ket qua cong viec cua nhan vien	.743
PT6: nhan vien co co hoi thang tien cao hon khi lam viec trong a chau - chi nhanh hue	.710
PT4: cac tieu chuan thang tien duoc cong bo ro rang	.653
PT3:a chau luon thuc hien tot cong tac dao tao,boi duong nghiep vu cho nhan vien	.633
LT4: nhan vien luon duoc ngan hang cap nhat ve chinh sach luong thuong		.851
LT5: a chau-chi nhanh hue luon thuc hien tot cac chinh sach lien quan den phuc loi cho nhan vien		.816
LT3:muc luong duoc tra la thoa dang voi cong suc bo ra		.770
LT1tien luong duoc thanh toan dung thoi han nhu cam ket		.713
LT2: thu tuc nhan luong thuan loi		.678

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 5 iterations.

2.2 EFA NHÓM BIẾN PHỤ THUỘC

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.		.500
Bartlett's Test of Sphericity	Approx. Chi-Square	46.763
	Df	1
	Sig.	.000

Total Variance Explained

Compo nent

Initial Eigenvalues			Extraction Sums of Squared Loadings
Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %
1	1.596	79.807	79.807	1.596	79.807	79.807
2	.404	20.193	100.000	1.596	79.807	79.807

Extraction Method: Principal Component Analysis.

PHỤ LỤC III: ĐÁNH GIÁ ĐỘ TIN CẬY THANG ĐO

Cronbach’s Alpha

3.1Nhóm môi trường làm việc

Reliability Statistics

Cronbach's Alpha

N of Items

.941

Item-Total Statistics

Scale Mean if Item Deleted	Scale Variance if Item Deleted	Corrected Item- Total Correlation	Cronbach's Alpha if Item Deleted
MT1:co so vat chat noi lam viec la tot	35.51	22.085	.837	.932
MT2:nhan vien trang bi day du cac phuong tien va thiet bi can thiet de thuc hien cong viec hieu qua	35.31	23.828	.616	.940
MT3:thoi gian lam viec hop ly	35.50	23.771	.672	.938
MT4:khong gian lam viec an toan	35.40	22.873	.713	.937
MT5:so luong cong viec trong ngay duoc phan cong hop ly	35.45	22.768	.773	.934
MT6: cac nhan vien luon hop tac tich cuc voi nhau trong cong viec	35.42	22.654	.751	.935
MT7: tap the nhan vien a chau rat doan ket	35.41	22.671	.771	.934
MT8: ban lanh dao luon huong dan tan tinh cong viec cho nhan vien	35.42	22.376	.761	.935
MT9: ban lanh dao doi xu cong bang voi nhan vien	35.39	22.426	.776	.934
MT10: ban lanh dao luon khuyen khich nhan vien dua ra de xuat gop y cua nhan vien	35.42	22.709	.786	.934
MT11: ban lanh dao luon tao moi truong thi dua lanh manh rong ngan hang	35.39	22.795	.730	.936

3.2 Nhóm lương thưởng và phúc lợi

Reliability Statistics

Cronbach's Alpha

N of Items

.831

Item-Total Statistics

Scale Mean if Item Deleted	Scale Variance if Item Deleted	Corrected Item- Total Correlation	Cronbach's Alpha if Item Deleted
LT1tien luong duoc thanh toan dung thoi han nhu cam ket	13.61	3.869	.566	.814
LT2: thu tuc nhan luong thuan loi	13.71	3.506	.570	.819
LT3:muc luong duoc tra la thoa dang voi cong suc bo ra	13.65	3.525	.608	.804
LT4: nhan vien luon duoc ngan hang cap nhat ve chinh sach luong thuong	13.71	3.432	.719	.771
LT5: a chau-chi nhanh hue luon thuc hien tot cac chinh sach lien quan den phuc loi cho nhan vien	13.65	3.711	.721	.778

3.3 Nhóm bố trí và sắp xếp công việc

Reliability Statistics

Cronbach's Alpha

N of Items

.867

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

BT1: a chau da bo tri cong viec phu hop voi nganh nghe duoc dao tao

14.06

3.904

.645

.854

BT2: a chau bo tri cong viec phu hop voi loai hinh duoc dao tao

13.77

4.086

.693

.839

BT3: a chau da bo tri phu hop cong viec phu hop voi nang luc lam viec cua nhan vien

13.87

3.928

.824

.808

BT4: a chau da bo tri cong viec phu hop voi cac yeu to ca nhan cua nhan vien

13.90

4.314

.682

.843

BT5: co su thong nhat trong lenh sap xep cong viec tu cac cap lanh dao

13.80

3.996

.640

.853

3.4 Nhóm hấp dẫn của bản thân công việc

Cronbach's Alpha

N of Items

.940

Item-Total Statistics

Scale Mean if Item Deleted	Scale Variance if Item Deleted	Corrected Item-Total Correlation	Cronbach's Alpha if Item Deleted
HD1: cong viec dang lam tai a chau phu hop voi so thich cua nhan vien	13.07	5.272	.915	.913
HD2: cong viec khong mang tinh thu thach cao	12.94	5.312	.798	.934
HD3: nhan vien tu chu dong va tu chiu trach nhiem trong cach thuc thuc hien cong viec cua minh	12.95	5.266	.871	.921
HD4: cong viec dang lam hai hoa voi cuoc song	12.99	5.546	.779	.937
HD5: cong viec khong dem lai kha nang sang tao cao	12.95	5.285	.838	.927

3.5 Nhóm cơ hội phát triển và thăng tiến

Reliability Statistics

Cronbach's Alpha

N of Items

.835

Item-Total Statistics

Scale Mean if Item Deleted	Scale Variance if Item Deleted	Corrected Item-Total Correlation	Cronbach's Alpha if Item Deleted
PT1: ban lanh dao luon truyen dat su menh va muc tieu cua a chau cho cac nhan vien	17.48	4.252	.705	.787
PT2: ban lanh dao luon danh gia dung ket qua cong viec cua nhan vien	17.44	4.545	.641	.802
PT3:a chau luon thuc hien tot cong tac dao tao,boi duong nghiep vu cho nhan vien	17.44	4.656	.536	.822
PT4: cac tieu chuan thang tien duoc cong bo ro rang	17.49	4.715	.533	.823
PT5: lam viec trong a chau giup nhan vien co them nhieu kinh nghiem hon trong nghe	17.46	4.473	.623	.805
PT6: nhan vien co co hoi thang tien cao hon khi lam viec trong a chau -chi nhanh hue	17.47	4.492	.613	.807

3.6 Nhóm cam kết

Reliability Statistics

Cronbach's Alpha

N of Items

.747

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item Deleted

CK1:toi hai long voi cac yeu to tao dong luc lam viec ma a chau dang thuc hien

3.64

.362

.596

CK2:Toi cam ket gan bo voi ngan hang a chau-chi nhanh hue

3.57

.359

.596

PHỤ LỤC IV: THỐNG KÊ GIÁ TRỊ TRUNG BÌNH

4.1 Nhóm môi trường làm việc

Statistics

MT1:co so vat chat noi lam viec la tot	MT2:nhan vien trang bi day du cac phuong tien va thiet bi can thiet de thuc hien cong viec hieu qua	MT3:thoi gian lam viec hop ly	MT4:khong gian lam viec an toan	MT5:so luong cong viec trong ngay duoc phan cong hop ly	MT6: cac nhan vien luon hop tac tich cuc voi nhau trong cong viec	MT7: tap the nhan vien a chau rat doan ket	MT8: ban lanh dao luon huong dan tan tinh cong viec cho nhan vien	MT9: ban lanh dao doi xu cong bang voi nhan vien	MT10: ban lanh dao luon khuyen khich nhan vien dua ra de xuat gop y cua nhan vien	MT11: ban lanh dao luon tao moi truong thi dua lanh manh rong ngan hang
N	Valid	109	109	109	109	109	109	109	109	109	109	109
	Missing	0	0	0	0	0	0	0	0	0	0	0
Mean		3.45	3.65	3.47	3.56	3.51	3.54	3.55	3.54	3.57	3.54	3.58
Mode		3	4	3	3	3	3	3	3	3	3a	3

a. Multiple modes exist. The smallest value is shown

MT1:co so vat chat noi lam viec la tot

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	khong dong y	3	2.8	2.8	2.8
	binh thuong	59	54.1	54.1	56.9
	dong y	42	38.5	38.5	95.4
	hoan toan dong y	5	4.6	4.6	100.0
	Total	109	100.0	100.0

MT2:nhan vien trang bi day du cac phuong tien va thiet bi can thiet de thuc hien cong viec hieu qua

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	binh thuong	42	38.5	38.5	38.5
	dong y	63	57.8	57.8	96.3
	hoan toan dong y	4	3.7	3.7	100.0
	Total	109	100.0	100.0

MT3:thoi gian lam viec hop ly

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	binh thuong	59	54.1	54.1	54.1
	dong y	49	45.0	45.0	99.1
	hoan toan dong y	1	.9	.9	100.0
	Total	109	100.0	100.0

MT4:khong gian lam viec an toan

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	binh thuong	55	50.5	50.5	50.5
	dong y	47	43.1	43.1	93.6
	hoan toan dong y	7	6.4	6.4	100.0
	Total	109	100.0	100.0

MT5:so luong cong viec trong ngay duoc phan cong hop ly

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	binh thuong	58	53.2	53.2	53.2
	dong y	46	42.2	42.2	95.4
	hoan toan dong y	5	4.6	4.6	100.0
	Total	109	100.0	100.0

MT6: cac nhan vien luon hop tac tich cuc voi nhau trong cong viec

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	binh thuong	57	52.3	52.3	52.3
	dong y	45	41.3	41.3	93.6
	hoan toan dong y	7	6.4	6.4	100.0
	Total	109	100.0	100.0

MT7: tap the nhan vien a chau rat doan ket

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	binh thuong	55	50.5	50.5	50.5
	dong y	48	44.0	44.0	94.5
	hoan toan dong y	6	5.5	5.5	100.0
	Total	109	100.0	100.0

MT8: ban lanh dao luon huong dan tan tinh cong viec cho nhan vien

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	khong dong y	1	.9	.9	.9
	binh thuong	56	51.4	51.4	52.3
	dong y	44	40.4	40.4	92.7
	hoan toan dong y	8	7.3	7.3	100.0
	Total	109	100.0	100.0

MT9: ban lanh dao doi xu cong bang voi nhan vien

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	binh thuong	55	50.5	50.5	50.5
	dong y	46	42.2	42.2	92.7
	hoan toan dong y	8	7.3	7.3	100.0
	Total	109	100.0	100.0

MT10: ban lanh dao luon khuyen khich nhan vien dua ra de xuat gop y cua nhan vien

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	khong dong y	1	.9	.9	.9
	binh thuong	52	47.7	47.7	48.6
	dong y	52	47.7	47.7	96.3
	hoan toan dong y	4	3.7	3.7	100.0
	Total	109	100.0	100.0

MT11: ban lanh dao luon tao moi truong thi dua lanh manh rong ngan hang

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	binh thuong	53	48.6	48.6	48.6
	dong y	49	45.0	45.0	93.6
	hoan toan dong y	7	6.4	6.4	100.0
	Total	109	100.0	100.0

4.2 Nhóm lương thưởng và phúc lợi

Statistics

LT1tien luong duoc thanh toan dung thoi han nhu cam ket	LT2: thu tuc nhan luong thuan loi	LT3:muc luong duoc tra la thoa dang voi cong suc bo ra	LT4: nhan vien luon duoc ngan hang cap nhat ve chinh sach luong thuong	LT5: a chau-chi nhanh hue luon thuc hien tot cac chinh sach lien quan den phuc loi cho nhan vien
N	Valid	109	109	109	109	109
	Missing	0	0	0	0	0
Mean		3.47	3.38	3.43	3.38	3.43
Mode		4	3	3a	3	3

a. Multiple modes exist. The smallest value is shown

LT1tien luong duoc thanh toan dung thoi han nhu cam ket

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	khong dong y	3	2.8	2.8	2.8
	binh thuong	52	47.7	47.7	50.5
	dong y	54	49.5	49.5	100.0
	Total	109	100.0	100.0

LT2: thu tuc nhan luong thuan loi

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	khong dong y	10	9.2	9.2	9.2
	binh thuong	50	45.9	45.9	55.0
	dong y	47	43.1	43.1	98.2
	hoan toan dong y	2	1.8	1.8	100.0
	Total	109	100.0	100.0

LT3:muc luong duoc tra la thoa dang voi cong suc bo ra

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	khong dong y	7	6.4	6.4	6.4
	binh thuong	50	45.9	45.9	52.3
	dong y	50	45.9	45.9	98.2
	hoan toan dong y	2	1.8	1.8	100.0
	Total	109	100.0	100.0

LT4: nhan vien luon duoc ngan hang cap nhat ve chinh sach luong thuong

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	khong dong y	6	5.5	5.5	5.5
	binh thuong	57	52.3	52.3	57.8
	dong y	45	41.3	41.3	99.1
	hoan toan dong y	1	.9	.9	100.0
	Total	109	100.0	100.0

LT5: a chau-chi nhanh hue luon thuc hien tot cac chinh sach lien quan den phuc loi cho nhan vien

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	khong dong y	1	.9	.9	.9
	binh thuong	60	55.0	55.0	56.0
	dong y	48	44.0	44.0	100.0
	Total	109	100.0	100.0

4. 3 Nhóm bố trí và sắp xếp công việc

Statistics

BT1: a chau da bo tri cong viec phu hop voi nganh nghe duoc dao tao	BT2: a chau bo tri cong viec phu hop voi loai hinh duoc dao tao	BT3: a chau da bo tri phu hop cong viec phu hop voi nang luc lam viec cua nhan vien	BT4: a chau da bo tri cong viec phu hop voi cac yeu to ca nhan cua nhan vien	BT5: co su thong nhat trong lenh sap xep cong viec tu cac cap lanh dao
N	Valid	109	109	109	109	109
	Missing	0	0	0	0	0
Mean		3.29	3.58	3.48	3.45	3.55
Mode		3	3	3	3	3

BT1: a chau da bo tri cong viec phu hop voi nganh nghe duoc dao tao

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	khong dong y	10	9.2	9.2	9.2
	binh thuong	61	56.0	56.0	65.1
	dong y	34	31.2	31.2	96.3
	hoan toan dong y	4	3.7	3.7	100.0
	Total	109	100.0	100.0

BT2: a chau bo tri cong viec phu hop voi loai hinh duoc dao tao

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	binh thuong	52	47.7	47.7	47.7
	dong y	51	46.8	46.8	94.5
	hoan toan dong y	6	5.5	5.5	100.0
	Total	109	100.0	100.0

BT3: a chau da bo tri phu hop cong viec phu hop voi nang luc lam viec cua nhan vien

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	khong dong y	1	.9	.9	.9
	binh thuong	58	53.2	53.2	54.1
	dong y	47	43.1	43.1	97.2
	hoan toan dong y	3	2.8	2.8	100.0
	Total	109	100.0	100.0

BT4: a chau da bo tri cong viec phu hop voi cac yeu to ca nhan cua nhan vien

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	binh thuong	62	56.9	56.9	56.9
	dong y	45	41.3	41.3	98.2
	hoan toan dong y	2	1.8	1.8	100.0
	Total	109	100.0	100.0

BT5: co su thong nhat trong lenh sap xep cong viec tu cac cap lanh dao

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	khong dong y	2	1.8	1.8	1.8
	binh thuong	53	48.6	48.6	50.5
	dong y	46	42.2	42.2	92.7
	hoan toan dong y	8	7.3	7.3	100.0
	Total	109	100.0	100.0

4.4 Nhóm hấp dẫn của bản thân công việc

Statistics

HD1: cong viec dang lam tai a chau phu hop voi so thich cua nhan vien	HD2: cong viec khong mang tinh thu thach cao	HD3: nhan vien tu chu dong va tu chiu trach nhiem trong cach thuc thuc hien cong viec cua minh	HD4: cong viec dang lam hai hoa voi cuoc song	HD5: cong viec khong dem lai kha nang sang tao cao
N	Valid	109	109	109	109	109
	Missing	0	0	0	0	0
Mean		3.16	3.28	3.28	3.24	3.28
Mode		3	3	3	3	3

HD1: cong viec dang lam tai a chau phu hop voi so thich cua nhan vien

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	khong dong y	13	11.9	11.9	11.9
	binh thuong	66	60.6	60.6	72.5
	dong y	30	27.5	27.5	100.0
	Total	109	100.0	100.0

HD2: cong viec khong mang tinh thu thach cao

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	khong dong y	12	11.0	11.0	11.0
	binh thuong	55	50.5	50.5	61.5
	dong y	41	37.6	37.6	99.1
	hoan toan dong y	1	.9	.9	100.0
	Total	109	100.0	100.0

HD3: nhan vien tu chu dong va tu chiu trach nhiem trong cach thuc thuc hien cong viec cua minh

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	khong dong y	11	10.1	10.1	10.1
	binh thuong	57	52.3	52.3	62.4
	dong y	41	37.6	37.6	100.0
	Total	109	100.0	100.0

HD4: cong viec dang lam hai hoa voi cuoc song

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	khong dong y	11	10.1	10.1	10.1
	binh thuong	61	56.0	56.0	66.1
	dong y	37	33.9	33.9	100.0
	Total	109	100.0	100.0

HD5: cong viec khong dem lai kha nang sang tao cao

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	khong dong y	11	10.1	10.1	10.1
	binh thuong	58	53.2	53.2	63.3
	dong y	39	35.8	35.8	99.1
	hoan toan dong y	1	.9	.9	100.0
	Total	109	100.0	100.0

4.5 Nhóm phát triển nghề nghiệp và thăng tiến

Statistics

PT1: ban lanh dao luon truyen dat su menh va muc tieu cua a chau cho cac nhan vien	PT2: ban lanh dao luon danh gia dung ket qua cong viec cua nhan vien	PT3:a chau luon thuc hien tot cong tac dao tao,boi duong nghiep vu cho nhan vien	PT4: cac tieu chuan thang tien duoc cong bo ro rang	PT5: lam viec trong a chau giup nhan vien co them nhieu kinh nghiem hon trong nghe	PT6: nhan vien co co hoi thang tien cao hon khi lam viec trong a chau -chi nhanh hue
N	Valid	109	109	109	109	109	109
	Missing	0	0	0	0	0	0
Mean		3.48	3.51	3.51	3.47	3.50	3.49
Mode		3	3	3	3	3	3

PT1: ban lanh dao luon truyen dat su menh va muc tieu cua a chau cho cac nhan vien

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	binh thuong	62	56.9	56.9	56.9
	dong y	42	38.5	38.5	95.4
	hoan toan dong y	5	4.6	4.6	100.0
	Total	109	100.0	100.0

PT2: ban lanh dao luon danh gia dung ket qua cong viec cua nhan vien

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	binh thuong	55	50.5	50.5	50.5
	dong y	52	47.7	47.7	98.2
	hoan toan dong y	2	1.8	1.8	100.0
	Total	109	100.0	100.0

PT3:a chau luon thuc hien tot cong tac dao tao,boi duong nghiep vu cho nhan vien

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	binh thuong	57	52.3	52.3	52.3
	dong y	48	44.0	44.0	96.3
	hoan toan dong y	4	3.7	3.7	100.0
	Total	109	100.0	100.0

PT4: cac tieu chuan thang tien duoc cong bo ro rang

Frequency	Percent	Valid Percent	Cumulative Percent
Valid	khong dong y	2	1.8	1.8	1.8
	binh thuong	55	50.5	50.5	52.3
	dong y	51	46.8	46.8	99.1
	hoan toan dong y	1	.9	.9	100.0
	Total	109	100.0	100.0