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Các nhân tố thỏa mãn khách hàng cá nhân gửi tiết kiệm tại ngân hàng thương mại cổ phần công thương Việt Nam chi nhánh Cần Thơ - 12


Cronbach's Alpha

N of Items

.861

3

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Các nhân tố thỏa mãn khách hàng cá nhân gửi tiết kiệm tại ngân hàng thương mại cổ phần công thương Việt Nam chi nhánh Cần Thơ - 12


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

TT1

5.80

1.717

.641

.896

TT2

6.36

1.687

.815

.743

TT3

6.30

1.545

.771

.774


Sản phẩm tiết kiệm


Reliability Statistics

Cronbach's Alpha

N of Items

.763

4


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

SP1

11.35

2.351

.693

.634

SP2

11.27

2.805

.459

.760

SP3

11.31

2.580

.558

.710

SP4

11.37

2.538

.548

.715

Uy tín


Reliability Statistics

Cronbach's Alpha

N of Items

.361

3


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

UT1

7.34

1.095

.489

-.344a

UT2

7.20

1.192

.403

-.142a

UT3

7.52

2.030

-.115

.851

a. The value is negative due to a negative average covariance among items. This violates reliability model assumptions. You may want to check item codings.


Khuyến mãi


Reliability Statistics

Cronbach's Alpha

N of Items

.736

3


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

KM1

6.82

1.018

.719

.444

KM2

6.91

1.133

.557

.656

KM3

7.11

1.452

.427

.790


Cơ sở vật chất


Reliability Statistics

Cronbach's Alpha

N of Items

.925

3


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

CS1

7.10

2.879

.928

.825

CS2

7.07

3.258

.825

.910

CS3

7.07

3.217

.795

.934


Quảng bá


Reliability Statistics

Cronbach's Alpha

N of Items

.836

3


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

QB1

6.43

1.884

.823

.654


QB2

6.69

1.832

.610

.886

QB3

6.48

2.171

.697

.780


Xã hội


Reliability Statistics

Cronbach's Alpha

N of Items

.644

3


Item-Total Statistics


Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

XH1

6.04

2.241

.475

.518

XH2

6.02

1.899

.664

.239

XH3

6.54

2.635

.266

.793


Phân tích nhân tố khám phá EFA các yếu tố ảnh hưởng đến việc thu hút tiền gửi tiết kiệm của khách hàng cá nhân



KMO and Bartlett's Test


Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.672


Approx. Chi-Square

1043.224

Bartlett's Test of Sphericity

df

210


Sig.

.000


Total Variance Explained

Component

Initial Eigenvalues

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadings

Total

% of

Variance

Cumulative

%

Total

% of

Variance

Cumulative

%

Total

% of

Variance

Cumulative

%

1

4.312

20.531

20.531

4.312

20.531

20.531

2.717

12.939

12.939

2

2.850

13.572

34.103

2.850

13.572

34.103

2.524

12.017

24.956

3

2.584

12.303

46.406

2.584

12.303

46.406

2.390

11.381

36.338

4

1.856

8.837

55.244

1.856

8.837

55.244

2.359

11.235

47.572

5

1.581

7.527

62.770

1.581

7.527

62.770

2.089

9.947

57.519

6

1.301

6.194

68.965

1.301

6.194

68.965

1.766

8.412

65.930

7

1.129

5.374

74.338

1.129

5.374

74.338

1.766

8.408

74.338

8

.905

4.307

78.646







9

.662

3.150

81.796








10

.567

2.698

84.494







11

.559

2.664

87.158

12

.508

2.421

89.579

13

.460

2.189

91.768

14

.384

1.829

93.597

15

.318

1.514

95.111

16

.270

1.286

96.398

17

.218

1.040

97.437

18

.198

.942

98.379

19

.156

.744

99.124

20

.115

.547

99.671

21

.069

.329

100.000

Extraction Method: Principal Component Analysis.


Rotated Component Matrixa


Component

1

2

3

4

5

6

7

CS1

.943







CS2

.909







CS3

.884







TT3


.903






TT2


.881






TT1


.728






SP1



.820





SP4



.816





SP3



.687





SP2



.503





QB1




.927




QB3




.859




QB2




.818




KM1





.867



KM2





.858



KM3





.536



XH2






.905


XH1






.878


NV3







.776

NV1







.749

NV2







.662



Extraction Method: Principal Component Analysis.

Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 6 iterations.


Phân tích tương quan và hồi qui Phân tích tương quan

Correlations


cs

tt

sp

qb

km

xh

nv

MUC DO QUAN TAM

Pearson

Correlation


1


.387**


.062


.003


.075


.085


.086


.152

cs









Sig. (2-tailed)


.000

.540

.979

.456

.400

.394

.132

N

100

100

100

100

100

100

100

100

Pearson

Correlation


.387**


1


.289**


.007


.191


.156


.253*


.358**

tt









Sig. (2-tailed)

.000


.004

.945

.057

.122

.011

.000

N

100

100

100

100

100

100

100

100

Pearson

Correlation


.062


.289**


1


.083


.444**


-.059


.264**


.615**

sp









Sig. (2-tailed)

.540

.004


.414

.000

.562

.008

.000

N

100

100

100

100

100

100

100

100

Pearson

Correlation


.003


.007


.083


1


-.102


.064


.120


.129

qb









Sig. (2-tailed)

.979

.945

.414


.311

.527

.234

.200

N

100

100

100

100

100

100

100

100

Pearson

Correlation


.075


.191


.444**


-.102


1


-.128


.072


.539**

km









Sig. (2-tailed)

.456

.057

.000

.311


.206

.478

.000

N

100

100

100

100

100

100

100

100

Pearson

Correlation


.085


.156


-.059


.064


-.128


1


.046


-.068

xh









Sig. (2-tailed)

.400

.122

.562

.527

.206


.650

.502

N

100

100

100

100

100

100

100

100

Pearson

Correlation


.086


.253*


.264**


.120


.072


.046


1


.337**

nv









Sig. (2-tailed)

.394

.011

.008

.234

.478

.650


.001

N

100

100

100

100

100

100

100

100



MUC DO QUAN TAM

Pearson Correlation


.152


.358**


.615**


.129


.539**


-.068


.337**


1

Sig. (2-tailed)

.132

.000

.000

.200

.000

.502

.001



N

100

100

100

100

100

100

100

100

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).


Phân tích hồi qui tuyến tính


Model Summaryb

Model

R

R Square

Adjusted R Square

Std. Error of the Estimate

Durbin-Watson

1

.733a

.538

.503

.442

2.095

a. Predictors: (Constant). xh. nv. cs. qb. km. tt. sp

b. Dependent Variable: MUC DO QUAN TAM


ANOVAa

Model

Sum of Squares

df

Mean Square

F

Sig.


Regression

20.887

7

2.984

15.291

.000b

1

Residual

17.953

92

.195


Total

38.840

99


a. Dependent Variable: MUC DO QUAN TAM

b. Predictors: (Constant). xh. nv. cs. qb. km. tt. sp


Coefficientsa

Model

Unstandardized Coefficients

Standardized Coefficients

t

Sig.

Collinearity Statistics

B

Std. Error

Beta

Tolerance

VIF

(Constant)

-1.125

.530


-2.123

.036



nv

.197

.089

.166

2.208

.030

.884

1.132

tt

.137

.084

.136

1.643

.045

.731

1.367

sp

.444

.102

.364

4.330

.000

.709

1.410

1








km

.417

.099

.343

4.234

.000

.766

1.306

cs

.029

.056

.040

.514

.608

.846

1.182

qb

.108

.067

.116

1.600

.113

.957

1.045

xh

-.033

.056

-.042

-.582

.562

.944

1.059

a. Dependent Variable: MUC DO QUAN TAM

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