Các nhân tố ảnh hưởng đến sự lựa chọn ngân hàng giao dịch tiền gửi của khách hàng cá nhân

4.02

.900

.621

.385

3.94

1.070

.621

.385

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Nhân tố 9: Reliability Statistics

Cronbach's Alpha

Cronbach's Alpha Based on Standardized

Items

N of Items

.648

.650

Inter-Item Correlation Matrix

Q10	Q9
Q10	1.000	.482
Q9	.482	1.000

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total

Correlation

Squared Multiple

Correlation

Cronbach's Alpha if Item

Deleted

Q10

3.82

.999

.482

.232

3.56

1.194

.482

.232

			Estimate	S.E.	C.R.	P	Label
Q37	<---	F1	1.000
Q36	<---	F1	.933	.079	11.753	***
Q34	<---	F1	1.212	.100	12.151	***
Q33	<---	F1	1.124	.090	12.445	***
Q32	<---	F2	1.000
Q31	<---	F2	1.018	.093	10.914	***
Q30	<---	F2	1.166	.101	11.576	***
Q29	<---	F2	1.129	.096	11.722	***
Q15	<---	F3	1.000
Q14	<---	F3	.950	.076	12.458	***
Q13	<---	F3	.997	.083	11.949	***
Q12	<---	F3	.856	.080	10.705	***
Q42	<---	F4	1.000
Q41	<---	F4	.875	.051	17.226	***
Q26	<---	F4	.687	.059	11.588	***
Q7	<---	F5	1.000
Q6	<---	F5	1.228	.104	11.769	***
Q5	<---	F5	1.113	.101	10.991	***
Q52	<---	F6	1.000
Q51	<---	F6	1.357	.131	10.390	***
Q50	<---	F6	1.290	.133	9.694	***
Q47	<---	F7	1.000

Phụ lục 17: Kết quả phân tích CFA hoàn chỉnh

Regression Weights: (Group number 1 - Default model)

Standardized Regression Weights: (Group number 1 - Default model)
				Estimate
	Q37	<---	F1	.712
	Q36	<---	F1	.729
	Q34	<---	F1	.757
	Q33	<---	F1	.778
	Q32	<---	F2	.682
	Q31	<---	F2	.715
	Q30	<---	F2	.773
	Q29	<---	F2	.788
	Q15	<---	F3	.752
	Q14	<---	F3	.755
	Q13	<---	F3	.721
	Q12	<---	F3	.644
	Q42	<---	F4	.885
	Q41	<---	F4	.865
	Q26	<---	F4	.612
	Q7	<---	F5	.725
	Q6	<---	F5	.828
	Q5	<---	F5	.705
	Q52	<---	F6	.645
	Q51	<---	F6	.837
	Q50	<---	F6	.683
	Q47	<---	F7	.866

Q46

<---

.986

.096

10.319

***

Q46

<---

.830

<---

1.000

<---

.817

<---

.992

.134

7.418

***

<---

.741

Q10

<---

1.000

Q10

<---

.693

<---

.908

.142

6.386

***

<---

.690

Covariances: (Group number 1 - Default model)

Correlations: (Group number 1 - Default model)

			Estimate	S.E.	C.R.	P	Label
F1	<-->	F3	.192	.026	7.385	***
F2	<-->	F3	.059	.024	2.487	.013
F3	<-->	F4	.226	.035	6.468	***
F3	<-->	F5	.117	.022	5.346	***
F3	<-->	F6	.102	.021	4.900	***
F3	<-->	F7	.012	.033	.362	.717
F3	<-->	F8	.086	.028	3.019	.003
F3	<-->	F9	.138	.033	4.197	***
F1	<-->	F2	.109	.027	3.993	***
F1	<-->	F4	.289	.041	7.115	***
F1	<-->	F5	.076	.022	3.460	***
F1	<-->	F6	.131	.024	5.442	***
F1	<-->	F7	.116	.037	3.086	.002
F1	<-->	F8	.087	.031	2.795	.005
F1	<-->	F9	.157	.036	4.308	***
F2	<-->	F4	.178	.043	4.172	***
F2	<-->	F5	.045	.025	1.781	.075
F2	<-->	F6	.141	.028	4.967	***
F2	<-->	F7	.314	.052	5.995	***
F2	<-->	F8	.089	.037	2.396	.017
F2	<-->	F9	.142	.042	3.384	***
F4	<-->	F5	.174	.036	4.848	***
F4	<-->	F6	.207	.037	5.633	***
F4	<-->	F7	.171	.058	2.942	.003
F4	<-->	F8	.058	.047	1.224	.221
F4	<-->	F9	.314	.059	5.292	***
F5	<-->	F6	.095	.022	4.316	***
F5	<-->	F7	.071	.036	1.945	.052
F5	<-->	F8	.151	.033	4.580	***
F5	<-->	F9	.104	.034	3.068	.002
F6	<-->	F7	.154	.037	4.113	***
F6	<-->	F8	-.002	.028	-.083	.934
F6	<-->	F9	.108	.033	3.295	***
F7	<-->	F8	.174	.054	3.222	.001
F7	<-->	F9	.149	.057	2.591	.010
F8	<-->	F9	.175	.050	3.532	***

Estimate

<-->	F3	.679
F2	<-->	F3	.173
F3	<-->	F4	.495
F3	<-->	F5	.423
F3	<-->	F6	.394
F3	<-->	F7	.024
F3	<-->	F8	.222
F3	<-->	F9	.361
F1	<-->	F2	.291
F1	<-->	F4	.575
F1	<-->	F5	.249
F1	<-->	F6	.458
F1	<-->	F7	.214
F1	<-->	F8	.203
F1	<-->	F9	.372
F2	<-->	F4	.292
F2	<-->	F5	.123
F2	<-->	F6	.407
F2	<-->	F7	.481
F2	<-->	F8	.172
F2	<-->	F9	.279
F4	<-->	F5	.352
F4	<-->	F6	.447
F4	<-->	F7	.196
F4	<-->	F8	.084
F4	<-->	F9	.461
F5	<-->	F6	.339
F5	<-->	F7	.134
F5	<-->	F8	.361
F5	<-->	F9	.252
F6	<-->	F7	.308
F6	<-->	F8	-.006
F6	<-->	F9	.279
F7	<-->	F8	.234
F7	<-->	F9	.204
F8	<-->	F9	.304

Variances: (Group number 1 - Default model)

Estimate S.E. C.R. P Label

Squared Multiple Correlations: (Group number 1 - Default model)

.311	.045	6.895	***			Estimate
F2	.454	.070	6.445	***		Q9	.476

F3	.256	.035	7.323	***		Q10	.480
F4	.813	.087	9.364	***		Q3	.549
F5	.300	.044	6.772	***		Q4	.667
F6	.264	.045	5.822	***		Q46	.688
F7	.938	.125	7.499	***		Q47	.751
F8	.587	.098	6.000	***		Q50	.467
F9	.569	.115	4.928	***		Q51	.700
e1	.302	.029	10.482	***		Q52	.416
e2	.239	.023	10.261	***		Q5	.497
e3	.341	.035	9.809	***		Q6	.686
e4	.255	.027	9.381	***		Q7	.526
e5	.521	.049	10.582	***		Q26	.374
e6	.449	.044	10.147	***		Q41	.748
e7	.416	.046	9.060	***		Q42	.784
e8	.354	.041	8.697	***		Q12	.415
e9	.197	.021	9.522	***		Q13	.520
e10	.174	.018	9.453	***		Q14	.571
e11	.235	.023	10.054	***		Q15	.565
e12	.265	.024	10.975	***		Q29	.620
e13	.224	.038	5.875	***		Q30	.597
e14	.209	.031	6.787	***		Q31	.512
e16	.642	.055	11.680	***		Q32	.466
e17	.270	.029	9.295	***		Q33	.606
e18	.207	.033	6.326	***		Q34	.572
e19	.377	.039	9.716	***		Q36	.531
e20	.371	.036	10.443	***		Q37	.507
e21	.208	.037	5.706	***
e22	.503	.051	9.854	***
e23	.311	.084	3.689	***
e24	.413	.085	4.857	***
e25	.293	.076	3.837	***
e26	.474	.081	5.872	***
e27	.617	.096	6.397	***
	e28	.516	.080	6.462	***

Phụ lục 18: Phụ lục Kết quả phân tích độ tin cậy của nhân tố thứ 4: Tín dụng

Reliability Statistics

Cronbach's

Alpha

N of Items
.829	3

Item Statistics

Mean	Std. Deviation	N
Q26	4.05	1.026	311
Q41	3.97	.922	311
Q42	3.94	1.027	311

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-

Total Correlation

Cronbach's

Alpha if Item Deleted

Q26

7.91	3.353	.588	.864
Q41	8.00	3.319	.728	.731
Q42	8.02	2.899	.761	.688

Test Statisticsa
N	258
Chi-Square	879.150
df	8
Asymp. Sig.	.000
a. Friedman Test

Phụ lục 19: Xếp hạng tầm quan trọng của các nhân tố

Ranks

Mean Rank
F1	5.79
F2	2.52
F3	7.49
F4	5.25
F5	6.76
F6	5.30
F7	2.36
F8	5.27
F9	4.26

Phụ lục 20: Kiểm định t-test so sánh giá trị trung bình giữa nam và nữ

Group Statistics

Gioi tinh	N	Mean	Std. Deviation	Std. Error Mean
F1	Nam	214	4.2336	.68026	.04650
F1	Nu	96	4.1328	.57003	.05818
F2	Nam	217	3.1083	.83737	.05684
F2	Nu	95	3.0447	.71550	.07341
F3	Nam	215	4.6384	.54288	.03702
F3	Nu	92	4.5761	.48711	.05079
F4	Nam	215	4.0465	.86041	.05868
F4	Nu	95	3.8842	.80302	.08239
F5	Nam	217	4.4270	.72430	.04917
F5	Nu	92	4.4203	.57389	.05983
F6	Nam	219	4.0244	.74496	.05034
F6	Nu	95	4.0596	.65770	.06748
F7	Nam	219	2.9703	1.05155	.07106
F7	Nu	96	2.6094	1.04932	.10710
F8	Nam	216	3.9630	.92561	.06298
F8	Nu	95	4.0000	.81541	.08366
F9	Nam	221	3.7217	.88712	.05967
F9	Nu	96	3.6198	.93399	.09533

Independent Samples Test

Levene's Test for Equality of

Variances

t-test for Equality of Means

Sig.

Sig. (2-

tailed)

Mean Difference

Std. Error Difference

95% Confidence Interval of the

Difference

Lower

Upper

Equal variances assumed

.708

.401

1.266

308

.206

.10083

.07963

-.05586

.25753

Equal variances not assumed

1.354

215.864

.177

.10083

.07448

-.04597

.24763

Equal variances

assumed

1.84

.175

.644

310

.520

.06356

.09871

-.13067

.25778

Equal

variances not assumed

.685

207.983

.494

.06356

.09284

-.11948

.24659

Equal

variances assumed

.568

.452

.949

305

.343

.06229

.06564

-.06688

.19145

Equal variances

not assumed

.991

190.550

.323

.06229

.06285

-.06168

.18625

Equal

variances assumed

.147

.701

1.562

308

.119

.16230

.10389

-.04213

.36673

Equal

variances not assumed

1.605

191.868

.110

.16230

.10115

-.03721

.36181

Equal

variances assumed

.728

.394

.079

307

.937

.00675

.08499

-.16050

.17399

Equal

variances not assumed

.087

214.245

.931

.00675

.07744

-.14590

.15939

Equal variances

assumed

.323

.570

-.399

312

.690

-.03530

.08843

-.20928

.13869

Equal variances

not assumed

-.419

200.908

.675

-.03530

.08419

-.20130

.13071

Equal variances

assumed

.492

.484

2.806

313

.005

.36094

.12863

.10785

.61404

Equal variances

not assumed

2.808

181.708

.006

.36094

.12852

.10735

.61454

Equal variances

assumed

2.24

.135

-.337

309

.737

-.03704

.11000

-.25348

.17941

Equal variances

not assumed

-.354

202.325

.724

-.03704

.10472

-.24351

.16944

Equal variances

assumed

.045

.832

.925

315

.356

.10193

.11020

-.11489

.31874

Equal variances

not assumed

.906

172.601

.366

.10193

.11246

-.12005

.32391