Tác động chất lượng dịch vụ du lịch đến sự hài lòng của du khách tại TP.HCM - 16

Initial Eigenvalues

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadings

Total

% of Varianc e

Cumula tive %

Total

% of Variance

Cumulati ve %

Total

% of

Variance

Cumulative %

1

6.202

28.191

28.191

6.202

28.191

28.191

3.161

14.368

14.368

2

2.228

10.126

38.317

2.228

10.126

38.317

3.082

14.009

28.377

3

1.880

8.545

46.862

1.880

8.545

46.862

2.809

12.768

41.145

4

1.515

6.886

53.749

1.515

6.886

53.749

2.323

10.559

51.704

5

1.397

6.351

60.099

1.397

6.351

60.099

1.847

8.395

60.099

6

.843

3.830

63.929

7

.762

3.464

67.393

8

.748

3.400

70.793

9

.683

3.106

73.900

10

.651

2.959

76.858

11

.632

2.871

79.729

12

.588

2.673

82.402

13

.548

2.489

84.892

14

.486

2.210

87.102

15

.470

2.135

89.237

16

.389

1.769

91.007

17

.387

1.761

92.767

18

.373

1.695

94.463

19

.330

1.498

95.961

20

.315

1.431

97.392

21

.310

1.409

98.800

22

.264

1.200

100.00

0

Component

1

2

3

4

5

TC1

.091

.660

.219

.092

-.151

TC2

.226

.727

.086

-.009

.099

TC3

.243

.729

.187

.094

-.034

TC4

.190

.723

.252

-.022

.097

TC5

.314

.752

.194

.078

.047

DU1

.163

.136

.722

.126

-.031

DU2

.038

.190

.761

.111

-.007

DU3

.196

.150

.705

-.026

.112

DU4

.093

.280

.588

-.031

-.051

DU5

.315

.093

.667

-.036

-.099

NLPV1

.160

-.012

-.013

.840

.005

NLPV2

.117

.160

.114

.845

-.033

NLPV3

.019

.033

.029

.879

-.064

DC1

-.030

.102

.025

.019

.752

DC2

.135

-.033

-.096

-.069

.764

DC3

-.022

-.041

.023

-.033

.783

PTHH1

.573

.390

.055

.149

-.013

PTHH2

.670

.215

.151

-.034

.006

PTHH3

.708

.146

.039

.014

.024

PTHH4

.776

.200

.164

.083

-.006

PTHH5

.604

.140

.186

.125

.028

DU6

.655

.119

.340

.151

.081

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.720

Bartlett's Test of Sphericity

Approx. Chi-Square

220.882

df

6

Sig.

.000

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

2.283

57.066

57.066

2.283

57.066

57.066

2

.745

18.613

75.678

3

.618

15.447

91.125

4

.355

8.875

100.000

Component

1

HL1

.782

HL2

.866

HL3

.724

HL4

.631

TC

DU

PTHH

DC

NLPV

HL

TC

Pearson Correlation

1

.497**

.561**

.037

.168*

.613**

Sig. (2-tailed)

.000

.000

.581

.011

.000

N

227

227

227

227

227

227

DU

Pearson Correlation

.497**

1

.467**

-.021

.135*

.630**

Sig. (2-tailed)

.000

.000

.757

.042

.000

N

227

227

227

227

227

227

PTHH

Pearson Correlation

.561**

.467**

1

.052

.236**

.611**

Sig. (2-tailed)

.000

.000

.432

.000

.000

N

227

227

227

227

227

227

DC

Pearson Correlation

.037

-.021

.052

1

-.061

.137*

Sig. (2-tailed)

.581

.757

.432

.359

.040

N

227

227

227

227

227

227

NLPV

Pearson Correlation

.168*

.135*

.236**

-.061

1

.240**

Sig. (2-tailed)

.011

.042

.000

.359

.000

N

227

227

227

227

227

227

HL

Pearson Correlation

.613**

.630**

.611**

.137*

.240**

1

Sig. (2-tailed)

.000

.000

.000

.040

.000

N

227

227

227

227

227

227

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).

Model

Variables Entered

Variables Removed

Method

1

NLPV, DC, DU, PTHH,

TCa

.

Enter

Model

1

R

.770a

R Square

.593

Adjusted R Square

.583

Std. Error of the Estimate

.45341

Change Statistics

R Square Change

.593

F Change

64.302

df1

5

df2

221

Sig. F Change

.000

Durbin-Watson

2.038

Model

Sum of Squares

df

Mean Square

F

Sig.

1

Regression

66.097

5

13.219

64.302

.000a

Residual

45.434

221

.206

Total

111.531

226

a. Predictors: (Constant), NLPV, DC, DU, PTHH, TC

b. Dependent Variable: HL

Unstandardized Coefficients

Standardized Coefficients

t

Sig.

Collinearity Statistics

B

Std. Error

Beta

Tolerance

VIF

1

(Constant)

-.861

.287

-3.002

.003

TC

.257

.054

.263

4.800

.000

.613

1.631

DU

.408

.057

.366

7.119

.000

.699

1.431

PTHH

.306

.063

.265

4.850

.000

.619

1.615

DC

.141

.048

.126

2.921

.004

.988

1.012

NLPV

.063

.030

.092

2.073

.039

.937

1.067