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Total Variance Explained



Compo nent

Initial Eigenvalues

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadings


Total

% of Varianc e


Cumula tive %


Total


% of Variance


Cumulati ve %


Total


% of

Variance


Cumulative %

1

6.202

28.191

28.191

6.202

28.191

28.191

3.161

14.368

14.368

2

2.228

10.126

38.317

2.228

10.126

38.317

3.082

14.009

28.377

3

1.880

8.545

46.862

1.880

8.545

46.862

2.809

12.768

41.145

4

1.515

6.886

53.749

1.515

6.886

53.749

2.323

10.559

51.704

5

1.397

6.351

60.099

1.397

6.351

60.099

1.847

8.395

60.099

6

.843

3.830

63.929







7

.762

3.464

67.393







8

.748

3.400

70.793







9

.683

3.106

73.900







10

.651

2.959

76.858







11

.632

2.871

79.729







12

.588

2.673

82.402







13

.548

2.489

84.892







14

.486

2.210

87.102







15

.470

2.135

89.237







16

.389

1.769

91.007







17

.387

1.761

92.767







18

.373

1.695

94.463







19

.330

1.498

95.961







20

.315

1.431

97.392







21

.310

1.409

98.800







22

.264

1.200

100.00

0







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Rotated Component Matrixa


Component


1

2

3

4

5

TC1

.091

.660

.219

.092

-.151

TC2

.226

.727

.086

-.009

.099

TC3

.243

.729

.187

.094

-.034

TC4

.190

.723

.252

-.022

.097

TC5

.314

.752

.194

.078

.047

DU1

.163

.136

.722

.126

-.031

DU2

.038

.190

.761

.111

-.007

DU3

.196

.150

.705

-.026

.112

DU4

.093

.280

.588

-.031

-.051

DU5

.315

.093

.667

-.036

-.099

NLPV1

.160

-.012

-.013

.840

.005

NLPV2

.117

.160

.114

.845

-.033

NLPV3

.019

.033

.029

.879

-.064

DC1

-.030

.102

.025

.019

.752

DC2

.135

-.033

-.096

-.069

.764

DC3

-.022

-.041

.023

-.033

.783

PTHH1

.573

.390

.055

.149

-.013

PTHH2

.670

.215

.151

-.034

.006

PTHH3

.708

.146

.039

.014

.024

PTHH4

.776

.200

.164

.083

-.006

PTHH5

.604

.140

.186

.125

.028

DU6

.655

.119

.340

.151

.081

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 6 iterations.



Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.720

Bartlett's Test of Sphericity

Approx. Chi-Square

220.882

df

6

Sig.

.000

Phụ lục 7: Kết quả phân tích nhân tố thành phần sự hài lòng KMO and Bartlett's Test


Total Variance Explained


Compo nent

Initial Eigenvalues

Extraction Sums of Squared Loadings

Total

% of Variance

Cumulative %

Total

% of Variance

Cumulative %

1

2.283

57.066

57.066

2.283

57.066

57.066

2

.745

18.613

75.678




3

.618

15.447

91.125




4

.355

8.875

100.000





Component Matrixa



Component


1

HL1

.782

HL2

.866

HL3

.724

HL4

.631



Phụ lục 8: Ma trận tương quan biến





TC

DU

PTHH

DC

NLPV

HL

TC

Pearson Correlation

1

.497**

.561**

.037

.168*

.613**

Sig. (2-tailed)


.000

.000

.581

.011

.000

N

227

227

227

227

227

227

DU

Pearson Correlation

.497**

1

.467**

-.021

.135*

.630**

Sig. (2-tailed)

.000


.000

.757

.042

.000

N

227

227

227

227

227

227

PTHH

Pearson Correlation

.561**

.467**

1

.052

.236**

.611**

Sig. (2-tailed)

.000

.000


.432

.000

.000

N

227

227

227

227

227

227

DC

Pearson Correlation

.037

-.021

.052

1

-.061

.137*

Sig. (2-tailed)

.581

.757

.432


.359

.040

N

227

227

227

227

227

227

NLPV

Pearson Correlation

.168*

.135*

.236**

-.061

1

.240**

Sig. (2-tailed)

.011

.042

.000

.359


.000

N

227

227

227

227

227

227

HL

Pearson Correlation

.613**

.630**

.611**

.137*

.240**

1

Sig. (2-tailed)

.000

.000

.000

.040

.000


N

227

227

227

227

227

227

**. Correlation is significant at the 0.01 level (2-tailed).




*. Correlation is significant at the 0.05 level (2-tailed).






Model

Variables Entered

Variables Removed


Method

1

NLPV, DC, DU, PTHH,

TCa


.


Enter

Phụ lục 9: Kết quả phân tích hồi quy Variables Entered/Removedb


a. All requested variables entered.

b. Dependent Variable: HL


Model Summaryb




Model



1

R

.770a

R Square

.593

Adjusted R Square

.583

Std. Error of the Estimate

.45341

Change Statistics

R Square Change

.593

F Change

64.302

df1

5

df2

221

Sig. F Change

.000

Durbin-Watson

2.038


ANOVAb


Model

Sum of Squares


df

Mean Square


F


Sig.

1

Regression

66.097

5

13.219

64.302

.000a

Residual

45.434

221

.206



Total

111.531

226




a. Predictors: (Constant), NLPV, DC, DU, PTHH, TC



b. Dependent Variable: HL







Coefficientsa



Model

Unstandardized Coefficients

Standardized Coefficients


t


Sig.

Collinearity Statistics


B

Std. Error


Beta


Tolerance


VIF

1

(Constant)

-.861

.287


-3.002

.003



TC

.257

.054

.263

4.800

.000

.613

1.631

DU

.408

.057

.366

7.119

.000

.699

1.431

PTHH

.306

.063

.265

4.850

.000

.619

1.615

DC

.141

.048

.126

2.921

.004

.988

1.012

NLPV

.063

.030

.092

2.073

.039

.937

1.067


063 265 4 850 000 619 1 615 DC 141 048 126 2 921 004 988 1 012 NLPV 063 030 092 2 073 039 937 1 067 1

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