Phân tích mối liên hệ giữa rào cản chuyển đổi và lòng trung thành của khách hàng tại Ngân hàng TMCP Eximbank chi nhánh Huế

Estimate	S.E.	C.R.	P	Label
UT	.447	.086	5.207	***
CP	.465	.105	4.413	***
QH	.596	.115	5.166	***
e32	.131	.046	2.850	.004
e33	.269	.066	4.063	***
e2	.323	.051	6.334	***
e3	.714	.088	8.077	***
e4	.720	.092	7.837	***
e10	1.210	.135	8.972	***
e11	.388	.076	5.096	***
e12	.387	.078	4.977	***
e13	.488	.071	6.899	***
e1	.403	.071	5.668	***
e31	.546	.075	7.270	***
e30	.855	.103	8.273	***
e29	.266	.058	4.555	***
e28	.362	.064	5.659	***
e27	.575	.093	6.171	***
e26	.685	.098	6.977	***
e5	.582	.071	8.191	***
e21	.492	.068	7.249	***
e22	.451	.059	7.687	***
e23	.359	.051	6.978	***
e24	.552	.070	7.908	***
e25	.385	.062	6.222	***

Có thể bạn quan tâm!

Xem toàn bộ 129 trang tài liệu này.

Estimate

HVTD	.282
TDTT	.516
QH5	.658
QH4	.430
QH3	.583
QH2	.476
QH1	.548
UT5	.299
TT1	.389
TT2	.465
TT3	.508
TT4	.557
TT5	.175
TT6	.331
UT1	.637
CP3	.404
CP2	.554
CP1	.545
CB5	.000
UT4	.381
UT3	.328
UT2	.581

M.I.	Par Change
UT	<-->	CP	42.164	.293
QH	<-->	CP	47.129	.351
QH	<-->	UT	46.876	.328
e23	<-->	CP	10.896	.135
e23	<-->	UT	8.208	.110
e21	<-->	e23	4.259	-.081
e21	<-->	e22	7.153	.114
e29	<-->	e21	4.382	.080
e31	<-->	e21	7.628	-.125
e1	<-->	QH	9.640	.153
e1	<-->	e31	4.617	-.095
e13	<-->	UT	4.717	.096
e12	<-->	UT	4.858	.095
e12	<-->	QH	5.842	.117
e12	<-->	e23	11.466	.132
e12	<-->	e27	5.534	.112
e11	<-->	UT	4.537	.091
e11	<-->	QH	6.810	.126
e10	<-->	CP	7.642	.188
e10	<-->	UT	10.079	.202
e10	<-->	QH	6.791	.187
e10	<-->	e30	13.112	.284
e3	<-->	e21	4.235	-.110
e3	<-->	e11	4.553	.109
e2	<-->	CP	6.532	.102
e2	<-->	QH	7.838	.119
e2	<-->	e31	5.260	.087

M.I.	Par	Change
e2	<-->	e12	7.699	.105

M.I.	Par Change
			M.I.	Par	Change
QH3	<---	CP	10.896	.291
QH3	<---	UT	8.208	.246
QH3	<---	TDTT	8.675	.346
UT1	<---	QH	9.640	.257
CP3	<---	UT	4.717	.214
CP3	<---	TDTT	5.447	.315
CP2	<---	UT	4.858	.211
CP2	<---	QH	5.842	.197
CP2	<---	HVTD	6.887	.290
CP2	<---	TDTT	7.716	.365
CP1	<---	UT	4.537	.203
CP1	<---	QH	6.810	.211
CB5	<---	CP	7.642	.403
CB5	<---	UT	10.079	.451
CB5	<---	QH	6.791	.314
CB5	<---	HVTD	5.087	.369
CB5	<---	TDTT	15.217	.760
UT2	<---	CP	6.532	.220
UT2	<---	QH	7.838	.199
UT2	<---	TDTT	6.363	.289
	M.I.	Par Change
	M.I.	Par Change

Iterati on

Negative eigenvalu es		Conditi on #	Smallest eigenval ue	Diamet er	F	NTri es	Ratio
0	e	11		-.541	9999.0 00	1341.8 24	0	9999.0 00
1	e	5		-.177	2.608	680.11 3	20	.496
2	e	1		-.030	.887	464.80 7	5	.907
3	e	0	5024.58 2		.872	363.78 4	5	.839
4	e	0	371.191		.794	353.35 4	4	.000
5	e	0	347.701		.914	342.92 6	1	.355
6	e	0	375.139		.263	326.62 4	1	1.104
7	e	0	368.060		.173	324.58 9	1	1.177
8	e	0	375.648		.055	324.33 0	1	1.094
9	e	0	362.576		.010	324.32 4	1	1.017
10	e	0	365.204		.000	324.32 4	1	1.000

Model Fit Summary CMIN

Model

NPAR	CMIN	DF	P	CMIN/DF
Default model	67	324.324	163	.000	1.990
Saturated model	230	.000	0
Independence model	40	1316.883	190	.000	6.931

Baseline Comparisons

Model

NFI Delta1	RFI rho1	IFI Delta2	TLI rho2	CFI
Default model	.754	.713	.860	.833	.857
Saturated model	1.000		1.000		1.000
Independence model	.000	.000	.000	.000	.000

Parsimony-Adjusted Measures

Model

PRATIO	PNFI	PCFI
Default model	.858	.647	.735
Saturated model	.000	.000	.000

Model

PRATIO	PNFI	PCFI
Independence model	1.000	.000	.000

NCP

Model

NCP	LO 90	HI 90
Default model	161.324	113.910	216.524
Saturated model	.000	.000	.000
Independence model	1126.883	1015.582	1245.646

FMIN

Model

FMIN	F0	LO 90	HI 90
Default model	2.014	1.002	.708	1.345
Saturated model	.000	.000	.000	.000
Independence model	8.179	6.999	6.308	7.737

RMSEA

Model

RMSEA	LO 90	HI 90	PCLOSE
Default model	.078	.066	.091	.000
Independence model	.192	.182	.202	.000

AIC

Model

AIC	BCC	BIC	CAIC
Default model	458.324	478.424
Saturated model	460.000	529.000
Independence model	1396.883	1408.883

ECVI

Model

ECVI	LO 90	HI 90	MECVI
Default model	2.847	2.552	3.190	2.972
Saturated model	2.857	2.857	2.857	3.286
Independence model	8.676	7.985	9.414	8.751

HOELTER

Model HOELTER

.05

HOELTER

.01

Default model 97 104

Independence model 28 30

Minimization: .029

Miscellaneous: .054

Bootstrap: .000

Total: .083

Phụ lục 5: Kiểm định One-sample T-test One-Sample Statistics

One-Sample Test

One-Sample Statistics

N	Mean	Std. Deviation	Std. Mean	Error
CP1	162	3.6173	.92673	.07281
CP2	162	3.6111	.93417	.07340
CP3	162	3.3086	.90742	.07129

One-Sample Test

Test Value = 4

Sig. (2-

tailed)

Mean Difference

95% Confidence Interval of the Difference

Lower

Upper

CP1

CP2 CP3

-5.256

-5.299

-9.697

161

.000

-.38272

-.38889

-.69136

-.5265

-.2389

-.5338

-.2439

-.5506

-.8321

N	Mean	Std. Deviation	Std. Mean	Error
SCB1	162	3.3086	.77447	.06085
QH1	162	3.5370	1.04637	.08221
QH2	162	3.7346	.93113	.07316
QH3	162	3.8951	.92989	.07306
QH4	162	3.6852	.98732	.07757
QH5	162	3.6111	1.06468	.08365

Test Value = 4

Sig. (2-

tailed)

Mean Difference

95% Confidence Interval of the Difference

Lower

Upper

SCB1

QH1

-11.362

-5.631

161

.000

-.69136

-.46296

-.8115

-.6253

-.5712

-.3006

QH2

-3.628	161	.000	-.26543	-.4099	-.1210
QH3	-1.436	161	.153	-.10494	-.2492	.0393
QH4	-4.058	161	.000	-.31481	-.4680	-.1616
QH5	-4.649	161	.000	-.38889	-.5541	-.2237

One-Sample Test

One-Sample Statistics

N	Mean	Std. Deviation	Std. Mean	Error
UT1	162	3.8210	1.05680	.08303
UT2	162	3.9136	.88039	.06917
UT3	162	3.5185	.94061	.07390
UT4	162	3.7840	1.00136	.07867
UT5	162	3.6914	.81358	.06392

Test Value = 4
t	df	Sig. (2- tailed)	Mean Difference	95% Confidence Interval of the Difference
				Lower	Upper
UT1 UT2 UT3 UT4 UT5	-2.156 -1.249 -6.515 -2.746 -4.828	161 161 161	.033	-.17901	-.3430 -.2230 -.6274 -.3714 -.4349	-.0150 .0502 -.3355 -.0607 -.1824
			.213	-.08642 -.48148 -.21605 -.30864
			.000
		161	.007
		161	.000