Phân tích mối liên hệ giữa rào cản chuyển đổi và lòng trung thành của khách hàng tại Ngân hàng TMCP Eximbank chi nhánh Huế - 14



Estimate

S.E.

C.R.

P

Label

UT

.411

.073

5.669

***

SCB

.816

.122

6.685

***

SH

.650

.153

4.253

***

QH

1.109

.147

7.543

***

AH

.887

.114

7.777

***

CP

1.155

.179

6.460

***

qqh

.996

.174

5.733

***

TDTT

.753

.103

7.276

***

HVTD

.665

.114

5.841

***

e2

.267

.038

6.988

***

e3

.280

.040

7.076

***

e4

.252

.040

6.323

***

e9

.315

.044

7.102

***

e8

.271

.038

7.184

***

e7

.285

.039

7.240

***

e6

.417

.053

7.820

***

e5

.278

.039

7.138

***

e15

1.016

.122

8.334

***

e14

.168

.086

1.960

.050

e13

.451

.077

5.877

***

e22

.176

.051

3.475

***

e21

.372

.052

7.149

***

e20

.342

.052

6.549

***

e18

.354

.048

7.429

***

e17

.265

.041

6.471

***

e12

.150

.110

1.363

.173

e11

6.178

.689

8.969

***

e10

.600

.098

6.145

***

e1

.310

.043

7.280

***

e24

.119

.125

.956

.339

e23

.460

.088

5.227

***

e19

.115

.036

3.167

.002

e31

.186

.031

5.921

***

e30

.234

.034

6.835

***

e29

.131

.028

4.705

***

e28

.334

.061

5.506

***

e27

.341

.051

6.682

***

e26

.387

.058

6.680

***

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Phân tích mối liên hệ giữa rào cản chuyển đổi và lòng trung thành của khách hàng tại Ngân hàng TMCP Eximbank chi nhánh Huế - 14




Estimate

TT1

.573

TT2

.573

TT3

.666

TT4

.853

TT5

.752

TT6

.802

QH5

.557

QH1

.893

UT1

.572

CP3

.559

CP2

.128

CP1

.885

NT3

.737

NT2

.663

NT1

.886

QH4

.712

QH3

.666

QH2

.863

SH1

.647

SH2

.876

SH3

.390

CB1

.718

CB2

.629

CB3

.708

CB4

.713

CB5

.722

UT4

.668

UT3

.597

UT2

.606


Iterati on

Negative

eigenvalu es

Conditi on #

Smallest

eigenval ue

Diamet er


F

NTri es


Ratio

0

e

26


-.775

9999.0

00

3376.8

91

0

9999.0

00

1

e

*

22


-.276

3.392

1972.2

49

20

.491

2

e

*

5


-.098

1.765

1048.5

16

5

.933

3

e

3


-.064

.633

806.18

9

5

.829

4

e

0

4350.43

4


.672

639.13

5

5

.925

5

e

0

664.620


.765

592.29

8

4

.000

6

e

0

1221.42

0


.782

562.19

3

1

.779

7

e

0

1105.15

3


.218

550.78

4

1

1.083

8

e

0

1109.49

7


.059

550.42

3

1

1.042

9

e

0

1073.10

1


.010

550.42

0

1

1.013

10

e

0

1111.02

3


.000

550.42

0

1

1.000


Baseline Comparisons

Model Fit Summary CMIN

Model

NPAR

CMIN

DF

P

CMIN/DF

Default model

123

550.420

341

.000

1.614

Saturated model

464

.000

0



Independence model

58

3316.029

406

.000

8.168


Model

NFI

Delta1

RFI

rho1

IFI

Delta2

TLI

rho2

CFI

Default model

.834

.802

.930

.914

.928

Saturated model

1.000


1.000


1.000

Independence model

.000

.000

.000

.000

.000

Parsimony-Adjusted Measures

Model

PRATIO

PNFI

PCFI

Default model

.840

.700

.779

Saturated model

.000

.000

.000

Independence model

1.000

.000

.000

NCP

Model

NCP

LO 90

HI 90

Default model

209.420

149.223

277.532

Saturated model

.000

.000

.000

Independence model

2910.029

2730.101

3097.326

FMIN

Model

FMIN

F0

LO 90

HI 90

Default model

3.296

1.254

.894

1.662

Saturated model

.000

.000

.000

.000

Independence model

19.856

17.425

16.348

18.547

RMSEA

Model

RMSEA

LO 90

HI 90

PCLOSE

Default model

.061

.051

.070

.033

Independence model

.207

.201

.214

.000

AIC

Model

AIC

BCC

BIC

CAIC

Default model

796.420

850.289

Saturated model

928.000

1131.212

Independence model

3432.029

3457.431

ECVI

Model

ECVI

LO 90

HI 90

MECVI

Default model

4.769

4.409

5.177

5.092

Saturated model

5.557

5.557

5.557

6.774

Independence model

20.551

19.474

21.673

20.703

HOELTER

Model

HOELTER HOELTER

.05 .01

Default model

Independence model

117 123

23 24


Number of variables in your model: 67 Number of observed variables: 29

Number of unobserved variables: 38

Number of exogenous variables: 38

Number of endogenous variables: 29

Weights Covariances Variances Means Intercepts Total Fixed 38 0 0 0 0 38

Labeled 0 0 0 0 0 0

Unlabeled 20 36 38 0 29 123

Total 58 36 38 0 29 161


Number of distinct sample moments:

464

Number of distinct parameters to be estimated:

123

Degrees of freedom (464 - 123):


Phụ lục 4: Mô hình cấu trúc tuyến tính (SEM)

341


Number of variables in your model: 47 Number of observed variables: 20

Number of unobserved variables: 27

Number of exogenous variables: 25

Number of endogenous variables: 22

Weights Covariances Variances Means Intercepts Total Fixed 27 0 0 0 0 27

Labeled 0 0 0 0 0 0

Unlabeled 19 3 25 0 20 67

Total 46 3 25 0 20 94

Number of distinct sample moments: 230

Number of distinct parameters to be estimated: 67

Degrees of freedom (230 - 67): 163




Estimate

S.E.

C.R.

P

Label

HVTD

<---

UT

.171

.087

1.972

.049

HVTD

<---

QH

.394

.084

4.704

***

TDTT

<---

UT

.447

.096

4.654

***

TDTT

<---

CP

.164

.074

2.228

.026

TDTT

<---

QH

.251

.070

3.577

***

UT2

<---

UT

1.000




UT3

<---

UT

.883

.132

6.696

***

UT4

<---

UT

.996

.138

7.218

***

CP1

<---

CP

1.000




CP2

<---

CP

1.016

.158

6.420

***

CP3

<---

CP

.843

.134

6.268

***

UT1

<---

UT

1.257

.140

9.009

***

TT6

<---

TDTT

1.000




TT5

<---

TDTT

.820

.195

4.198

***

TT4

<---

TDTT

1.115

.202

5.520

***

TT3

<---

HVTD

1.000




TT2

<---

HVTD

1.157

.180

6.429

***

TT1

<---

HVTD

1.080

.177

6.093

***

UT5

<---

UT

.745

.117

6.394

***

QH1

<---

QH

1.000




QH2

<---

QH

.830

.101

8.251

***

QH3

<---

QH

.917

.101

9.110

***

QH4

<---

QH

.837

.107

7.843

***

QH5

<---

QH

1.115

.116

9.620

***




Estimate

HVTD

<---

UT

.187

HVTD

<---

QH

.497

TDTT

<---

UT

.575

TDTT

<---

CP

.216

TDTT

<---

QH

.372

UT2

<---

UT

.762

UT3

<---

UT

.573

UT4

<---

UT

.617

CP1

<---

CP

.738

CP2

<---

CP

.744

CP3

<---

CP

.636

UT1

<---

UT

.798

TT6

<---

TDTT

.575

TT5

<---

TDTT

.418

TT4

<---

TDTT

.747

TT3

<---

HVTD

.713

TT2

<---

HVTD

.682

TT1

<---

HVTD

.624

UT5

<---

UT

.547

QH1

<---

QH

.740

QH2

<---

QH

.690

QH3

<---

QH

.763

QH4

<---

QH

.656

QH5

<---

QH

.811


UT2 3.914 .069 56.579 ***

UT3 3.549 .081 43.694 ***

UT4 3.815 .085 44.880 ***

CB5 3.728 .087 43.004 ***

CP1 3.617 .073 49.681 ***

CP2 3.611 .073 49.201 ***

CP3 3.309 .071 46.409 ***

UT1 3.821 .083 46.019 ***

TT6 3.864 .071 54.281 ***

TT5 3.488 .080 43.483 ***

TT4 3.858 .061 63.100 ***

TT3 3.593 .068 53.120 ***

TT2 3.272 .082 40.019 ***

TT1 3.673 .083 44.013 ***

UT5 3.722 .072 51.834 ***

QH1 3.537 .082 43.024 ***

QH2 3.735 .073 51.049 ***

QH3 3.895 .073 53.314 ***

QH4 3.685 .078 47.507 ***

QH5 3.611 .084 43.170 ***

Estimate S.E. C.R. P Label e32 <--> e33 .049 .031 1.577 .115

e31 <--> e28 .166 .047 3.522 ***


e30 <--> e27 .229 .068 3.371 ***


Estimate e32 <--> e33 .259

e31 <--> e28 .373 e30 <--> e27 .326

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